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Hilltop Inn

Hotel website
928 NW Olsen Street, Pullman, WA 99163 (Formerly Hawthorn Suites)
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35 Reviews from our TripAdvisor Community

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Traveler rating
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    16
    4
    2
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4
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9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Baltimore, Maryland
Top Contributor
112 reviews 112 reviews
51 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Yes, it's on a hilltop and overlooks the town. I liked my room. With my power strip I was ok for charging electronics and powering the laptop. After a week there my main negative observation is that breakfast is a spotty thing. Several mornings you could tell that the previous day's sausages had been reheated on the grill, resulting in... More 

Was this review helpful? Yes
Long Island, New York
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a great hotel to stay at, the rooms are big & roomy as is the bathroom. The staff is exceptional, very helpful & friendly. There is breakfast every morning. The dining room is open & the food was good. Barb, the owner is the nicest lady around!

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Seattle, Washington
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

This was my second stay at this hotel. I stayed on an "off season" day. Since my last visit in August 2014, the property's renovations seem to be complete. TV, microwave and fridge now housed in a cabinet (before, they were merely placed in the room). Very pleasant foyer stocked with cold water and coffee, very welcome after a long... More 

Was this review helpful? Yes 2
Redlands, California
Top Contributor
137 reviews 137 reviews
38 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel in mid June for a photography workshop. It is located close to a big university. It is a short drive to most restaurants in Pullman, and there aren't very many. The room was a decent size. We had a king bed room, and it had a desk, an armless upholstered chair (which is not very... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Not impressed the breakfast is so bad I could not even eat it no muffins just nasty eggs sausage, the pool was filthy and the free computer never worked this was my 2 time staying here and I don't think I will be choosing this one in the future. Go Cougs!

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Travelers are raving about these Pullman hotels

New York
Contributor
18 reviews 18 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I lead photo workshops for Muench Workshops - The Hilltop is a perfect choice for photographing The Palouse. Centrally located, clean comfortable rooms, and on-site dining that suited our schedule perfectly. The staff are simply amazing - everyone, from the housekeeping crew, to the desk attendants, wait staff and chef. And the owner/manager, Barb of course! Everyone went out of... More 

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Keremeos, Canada
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 29, 2015

Arrived last minute and paid more than I would have liked, but this hotel was a real bonus. It is quite new and spotlessly clean. The staff were VERY friendly and helpful. It is off the highway and is very quiet. The rooms are large and I had a king size bed and lots of space around me. The restaurant... More 

Was this review helpful? Yes 1
Barb W, Owner at Hilltop Inn, responded to this review

Thank you so much for taking time to write a review of The Hilltop! We are an independently owned and operated family business and greatly appreciate your comments. We are constantly updating and improving our hotel & restaurant, and we are extremely lucky to have such a great staff! Again, thank you and we look forward to seeing you again!... More 

Seattle, Washington
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 21, 2015

Clean, updated hotel with spacious rooms for a reasonable price. With memorabilia and such around the lobby, it has a small town feel to it. Staff was friendly and helpful. I enjoyed the indoor pool and jacuzzi with my son. Complimentary breakfast was mediocre, but for "free" there is no complaint.

Was this review helpful? Yes
Barb W, Manager at Hilltop Inn, responded to this review

Thank you for taking your time to review our hotel! We are updating and improving our breakfast buffet currently, so we appreciate your comments. Our motto is "Hometown Hospitality" - as we are the only independently owned and family operated hotel in Pullman- the property has been in business for over 70 years. We strive to provide a friendly small... More 

Logan, Utah
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 5, 2015

We stayed here while on a college visit. Very clean and updated hotel, love the location (close to the action, but not right in it), gorgeous view off the deck. Staff is very friendly and helpful; prices are reasonable. Breakfast is adequate; not great. My main concerns are: the beds are average - not UNcomfortable but not the best night's... More 

Was this review helpful? Yes
Barb W, Owner at Hilltop Inn, responded to this review

First off, thank you for staying with us and welcome to Pullman! Go Cougs! Thank you for taking your time to write a review for us- we are still currently in the process of updating our facilities and breakfast buffet and we appreciate your comments. We hope you give us another chance in the future- we are the only individually... More 

Ford, Washington
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed February 22, 2015

I've bit my tongue long enough. The owner and staff are good people that I enjoy visiting with every time I'm here. The rooms are clean, comfortable, and the new wing (east end) is very quiet. The full service bar is very professional and the drinks are tasty. The restaurant? In all honesty? It's a joke. If the head cook... More 

Was this review helpful? Yes 1
Barb W, Owner at Hilltop Inn, responded to this review

We are so sorry about your experience while dining in the restaurant. We are very excited as we are currently improving our breakfast and dining area, and will have a brand new menu within the next month. Also, we are very lucky to have a great staff but unfortunately, we did not live up to expectations on your visit. Our... More 

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