We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilltop Inn

Hotel website
928 NW Olsen Street, Pullman, WA 99163 (Formerly Hawthorn Suites)
Offers & Announcements
Call Direct for Best Rate
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Hilltop Inn
View Map
Add Photo Write a Review

39 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    7
    8
    18
    4
    2
See reviews for
18
5
1
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
  • All months
    (39)
  • Mar-May only
    (13)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (3)
  • Dec-Feb only
    (3)
All months
Singapore, Singapore
Level Contributor
113 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I came to Pullman - Palouse region - for a week-long photography tour. I enjoyed staying at the Hilltop Hotel for the rooms were large, simple and comfortable. This is a great price-value combo. I did get the impression though that the hotel was greatly understaffed. The rooms were not cleaned well every day. I especially doubt if my room... More 

Was this review helpful? Yes
Barb W, Owner at Hilltop Inn, responded to this review

We greatly appreciate the time you took to review our hotel! We apologize if you feel we were being wasteful; when photography groups come into town we try to make breakfast easy for our guests and give them the ability to eat on-the-go. On any normal day at The Hilltop, we always try to offer real dishes and cutlery to... More 

Skaneateles, New York
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you are planning a trip to Pullman, this place is great! Beautiful room, free breakfast and great views. Book well in advance because it fills up fast. Breakfast wasn't great but it was free. I was able to walk to town from the hotel which was nice

Was this review helpful? Yes
Barb W, Owner at Hilltop Inn, responded to this review

Thank you for your review Tanya. We are so glad you enjoyed your stay with us! We are in the process of improving our breakfast selection and changing what is served day to day. We enjoy seeing reviews like this so we know what we're doing right and where we need to improve. We hope to see on your next... More 

Wimberley, Texas, United States
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed July 23, 2015

We were looking for something in between $60 and $150 and we were hoping that the Hilltop would be a nice fit but it made us second guess the downtrodden looking $60 choice. Nothing was bad but we basically didn't feel that there was any bang for the buck.

Was this review helpful? Yes
Barb W, Owner at Hilltop Inn, responded to this review

Thank you for your review Sir. We are sorry that your stay was not all that you had hoped. We are an independently owned and operated hotel. We strive to give the "Hometown Hospitality" we take so much pride in, to all of our guests. We are in the process of updating the hotel, from breakfast, to the rooms and... More 

Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 12, 2015

I spent a week here as part of a group in June and July 2015. To be honest, my expectations were not massively high, especially as I had just spent some time in The Ritz London and the Four Seasons in Seattle, but I was proved totally wrong. My room was large and the bed really comfortable. Although I was... More 

Was this review helpful? Yes
Barb W, Owner at Hilltop Inn, responded to this review

Thank you for your kind words about our hotel! We are improving our breakfast every week- we had fantastic homemade pancakes just yesterday! We are very proud of our fantastic staff- we are lucky to have them! Again, thanks for taking the time to review The Hilltop! More 

Baltimore, Maryland
Level Contributor
114 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed July 2, 2015

Yes, it's on a hilltop and overlooks the town. I liked my room. With my power strip I was ok for charging electronics and powering the laptop. After a week there my main negative observation is that breakfast is a spotty thing. Several mornings you could tell that the previous day's sausages had been reheated on the grill, resulting in... More 

Was this review helpful? Yes
Barb W, Owner at Hilltop Inn, responded to this review

Thank you so much for taking the time to review our hotel! We pride ourselves on our unique location in Pullman that we have been located for over 60 years; Hometown Hospitality is our motto and we make sure that we embody it to the best of our ability. Breakfast is something we have been working very hard on, we... More 

Long Island, New York
Level Contributor
59 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 24, 2015

This was a great hotel to stay at, the rooms are big & roomy as is the bathroom. The staff is exceptional, very helpful & friendly. There is breakfast every morning. The dining room is open & the food was good. Barb, the owner is the nicest lady around!

Was this review helpful? Yes
Barb W, Owner at Hilltop Inn, responded to this review

Thank you so much for your kind words! Our recent remodel and renovation of rooms has been such a wonderful addition to The Hilltop and we are so glad you are enjoying it as much as we are! We are very lucky to have such a fantastic, hard-working staff who do everything they can to make our guests comfortable. It... More 

Seattle, Washington
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 21, 2015

This was my second stay at this hotel. I stayed on an "off season" day. Since my last visit in August 2014, the property's renovations seem to be complete. TV, microwave and fridge now housed in a cabinet (before, they were merely placed in the room). Very pleasant foyer stocked with cold water and coffee, very welcome after a long... More 

Was this review helpful? Yes 2
Barb W, Owner at Hilltop Inn, responded to this review

We thank you for taking the time to review our hotel! It is so great to hear that you have noticed the hard work we have been putting into upgrading our hotel since your last stay. We are doing more and more every day to continue improving our operations. Being an independently owned and operated hotel, we pride ourselves on... More 

Redlands, California
Level Contributor
138 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed June 21, 2015

We stayed at this hotel in mid June for a photography workshop. It is located close to a big university. It is a short drive to most restaurants in Pullman, and there aren't very many. The room was a decent size. We had a king bed room, and it had a desk, an armless upholstered chair (which is not very... More 

Was this review helpful? Yes
Barb W, Owner at Hilltop Inn, responded to this review

Thank you for taking the time to review our hotel! Our property has been in Pullman for over 70 years and we are continuously upgrading our grounds, rooms, and service! We pride ourselves on our "Hometown Hospitality"! We do hope you stay with us again in the future! More 

1 review
1 of 5 stars Reviewed June 19, 2015 via mobile

Not impressed the breakfast is so bad I could not even eat it no muffins just nasty eggs sausage, the pool was filthy and the free computer never worked this was my 2 time staying here and I don't think I will be choosing this one in the future. Go Cougs!

Was this review helpful? Yes
Barb W, Owner at Hilltop Inn, responded to this review

Thank you for taking time to write a review. We are independently owned and operated hotel and are currently upgrading our breakfast and wireless access throughout the hotel . Our pool is maintained everyday by our very hard working housekeeping staff. The lobby computer is up and running again- it was a hard drive issue that was unforeseen. And we... More 

Travelers are raving about these Pullman hotels

New York
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 16, 2015

I lead photo workshops for Muench Workshops - The Hilltop is a perfect choice for photographing The Palouse. Centrally located, clean comfortable rooms, and on-site dining that suited our schedule perfectly. The staff are simply amazing - everyone, from the housekeeping crew, to the desk attendants, wait staff and chef. And the owner/manager, Barb of course! Everyone went out of... More 

Was this review helpful? Yes
Barb W, Owner at Hilltop Inn, responded to this review

Thank you for taking the time to write a review! We so enjoyed having your group at the hotel! We strive to provide "Hometown Hospitality" and are glad we were able to live up to your expectations. Again, Thank you!!! More 

Questions? Get answers from hotel staff and past guests. Ask a question

24 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3)
Viewed
Room/suite (1)
Viewed
View from room (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Hotel & grounds (4)
Viewed
Dining (5)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (7)
Viewed
Pool/beach area (1)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Pullman
2.0 mi away
Residence Inn by Marriott Pullman
1.6 mi away
Quality Inn Paradise Creek
8.0 mi away
BEST WESTERN PLUS University Inn
Show Prices
Show Prices
Show Prices
7.2 mi away
La Quinta Inn & Suites Moscow Pullman
8.5 mi away
Fairfield Inn & Suites
22.4 mi away
Quality Inn & Suites Conference Center
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay