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Hilltop Inn

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928 NW Olsen Street, Pullman, WA 99163 (Formerly Hawthorn Suites)
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1 room 1 adult
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Hilltop Inn
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45 Reviews from our TripAdvisor Community

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Sedro Woolley, Washington
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

This is in regard to the Hilltop Restaurant, not the hotel. Many moons ago, when I attended WSU, the Hilltop was locally owned, and there was a very personal touch to the dining experience. The food was the very best in town and for just a little more than other restaurants, but the food was worth the extra expense. As... More 

Helpful?
Thank Jim M
Barb W, Owner at Hilltop Inn, responded to this review

Thank you for taking the time for your review. We actually are not corporate owned, and my husband and I have owned the Hilltop for over 40 years and still manage it daily. We tore down the original Restaurant 3 years ago, (and we all cried for weeks). We have a brand new Executive Chef Team and our food and... More 

Lacey, Washington
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The "new" Hilltop is the only lodging facility in Pullman that includes a full service restaurant and lounge. Rooms are great and staff very friendly and helpful. No other place comes close for value and convenience.

Helpful?
Thank kfrankk
Barb W, Manager at Hilltop Inn, responded to this review

Thank you for taking time to review our hotel & restaurant. We've had a lot of fun with our new Executive Chef Team and have all gained 10 pounds with their wonderful creations! We are very lucky to have such a great staff- thanks again for your great comments- we truly appreciate you as a guest! More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Renovated hotel, both rooms and lobby give this hotel a slightly better than Holiday Inn Express vibe. Amenities are top notch. Beds comfy, TVs HD and new, rooms big for a hotel and the place smelled pleasant. Breakfast buffet was very good but a little bit limited in variety. I would say best stay in Pullman for the price. Increase... More 

Helpful?
1 Thank Robert D
Barb W, Owner at Hilltop Inn, responded to this review

Thank you for taking time to write a review! We are excited for the new year as we continue to try and improve all areas of our hotel & restaurant. Our breakfast cook made WONDERFUL apple cinnamon crepes for our gust breakfast buffet this week- come back and request them- he'll make them just for you if you ask! Again,... More 

Kent, Washington
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 13, 2015

The room was 3 stars. Was dated and nothing special. Fridge and microwave by themselves in a corner and not built into a cabinet or anything, one small table and two chairs, flat screen TV in a hutch and two beds for the room I had. Bed and pillow were comfortable. My only two real complaints were that there were... More 

Helpful?
Thank krazykidz
Kirkland, Washington
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed November 15, 2015

We were in town for an event at WSU. Based upon reviews, we decided to reserve at the Hilltop Inn. We were greeted warmly and the front desk staff informed us there was a large student group staying in the hotel but that we had been placed on a different floor. We were informed the students were not to be... More 

Helpful?
Thank kiwi4532
Idaho
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed November 15, 2015

clean, large rooms. There is a restaurant, bar, indoor swimming pool with hot tub/Jacuzzi. Limited hours for swimming pool and hot from 7AM-10PM. Staff at hotel is very helpful. It is Pullman and it can get busy during the WSU school season so do make reservations during the weekend.

Helpful?
Thank YasminEdwards
Barb W, Owner at Hilltop Inn, responded to this review

Thank you so much for taking the time to review our hotel! We are glad you enjoyed your stay here on the Palouse. We take pride in our hometown hospitality and wonderful staff that we feel enhances the quality of your stay. Pullman does get busy, but we will always do our best to get you in! Thank you again... More 

Singapore, Singapore
Level Contributor
121 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 stars Reviewed August 13, 2015

I came to Pullman - Palouse region - for a week-long photography tour. I enjoyed staying at the Hilltop Hotel for the rooms were large, simple and comfortable. This is a great price-value combo. I did get the impression though that the hotel was greatly understaffed. The rooms were not cleaned well every day. I especially doubt if my room... More 

Helpful?
Thank bojantercon
Barb W, Owner at Hilltop Inn, responded to this review

We greatly appreciate the time you took to review our hotel! We apologize if you feel we were being wasteful; when photography groups come into town we try to make breakfast easy for our guests and give them the ability to eat on-the-go. On any normal day at The Hilltop, we always try to offer real dishes and cutlery to... More 

Skaneateles, New York
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 3, 2015 via mobile

If you are planning a trip to Pullman, this place is great! Beautiful room, free breakfast and great views. Book well in advance because it fills up fast. Breakfast wasn't great but it was free. I was able to walk to town from the hotel which was nice

Helpful?
Thank Tanya B
Barb W, Owner at Hilltop Inn, responded to this review

Thank you for your review Tanya. We are so glad you enjoyed your stay with us! We are in the process of improving our breakfast selection and changing what is served day to day. We enjoy seeing reviews like this so we know what we're doing right and where we need to improve. We hope to see on your next... More 

Wimberley, Texas, United States
Level Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed July 23, 2015

We were looking for something in between $60 and $150 and we were hoping that the Hilltop would be a nice fit but it made us second guess the downtrodden looking $60 choice. Nothing was bad but we basically didn't feel that there was any bang for the buck.

Helpful?
Thank Ron B
Barb W, Owner at Hilltop Inn, responded to this review

Thank you for your review Sir. We are sorry that your stay was not all that you had hoped. We are an independently owned and operated hotel. We strive to give the "Hometown Hospitality" we take so much pride in, to all of our guests. We are in the process of updating the hotel, from breakfast, to the rooms and... More 

Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 12, 2015

I spent a week here as part of a group in June and July 2015. To be honest, my expectations were not massively high, especially as I had just spent some time in The Ritz London and the Four Seasons in Seattle, but I was proved totally wrong. My room was large and the bed really comfortable. Although I was... More 

Helpful?
Thank Michael R
Barb W, Owner at Hilltop Inn, responded to this review

Thank you for your kind words about our hotel! We are improving our breakfast every week- we had fantastic homemade pancakes just yesterday! We are very proud of our fantastic staff- we are lucky to have them! Again, thanks for taking the time to review The Hilltop! More 

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