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Hilltop Inn

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928 NW Olsen Street, Pullman, WA 99163 (Formerly Hawthorn Suites)
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Hilltop Inn
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39%
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Hilltop Inn
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    38 Reviews from our TripAdvisor Community

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    Traveler rating
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      17
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    10
    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      3.5 of 5 stars
    • Rooms
      3.5 of 5 stars
    • Service
      4 of 5 stars
    • Value
      3 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (7)
    Date | Rating
    • English first
    • Any
    English first
    • All months
      (38)
    • Mar-May only
      (13)
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      (19)
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      (3)
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    Skaneateles, New York
    Level Contributor
    18 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed 2 days ago NEW

    If you are planning a trip to Pullman, this place is great! Beautiful room, free breakfast and great views. Book well in advance because it fills up fast. Breakfast wasn't great but it was free. I was able to walk to town from the hotel which was nice

    Was this review helpful? Yes
    Wimberley, Texas, United States
    Level Contributor
    72 reviews
    13 hotel reviews
    common_n_hotel_reviews_1bd8 29 helpful votes
    3 of 5 stars Reviewed 1 week ago

    We were looking for something in between $60 and $150 and we were hoping that the Hilltop would be a nice fit but it made us second guess the downtrodden looking $60 choice. Nothing was bad but we basically didn't feel that there was any bang for the buck.

    Was this review helpful? Yes
    Level Contributor
    35 reviews
    12 hotel reviews
    common_n_hotel_reviews_1bd8 24 helpful votes
    4 of 5 stars Reviewed 3 weeks ago

    I spent a week here as part of a group in June and July 2015. To be honest, my expectations were not massively high, especially as I had just spent some time in The Ritz London and the Four Seasons in Seattle, but I was proved totally wrong. My room was large and the bed really comfortable. Although I was... More 

    Was this review helpful? Yes
    Barb W, Owner at Hilltop Inn, responded to this review

    Thank you for your kind words about our hotel! We are improving our breakfast every week- we had fantastic homemade pancakes just yesterday! We are very proud of our fantastic staff- we are lucky to have them! Again, thanks for taking the time to review The Hilltop! More 

    Baltimore, Maryland
    Level Contributor
    115 reviews
    52 hotel reviews
    common_n_hotel_reviews_1bd8 60 helpful votes
    3 of 5 stars Reviewed 4 weeks ago

    Yes, it's on a hilltop and overlooks the town. I liked my room. With my power strip I was ok for charging electronics and powering the laptop. After a week there my main negative observation is that breakfast is a spotty thing. Several mornings you could tell that the previous day's sausages had been reheated on the grill, resulting in... More 

    Was this review helpful? Yes
    Barb W, Owner at Hilltop Inn, responded to this review

    Thank you so much for taking the time to review our hotel! We pride ourselves on our unique location in Pullman that we have been located for over 60 years; Hometown Hospitality is our motto and we make sure that we embody it to the best of our ability. Breakfast is something we have been working very hard on, we... More 

    Long Island, New York
    Level Contributor
    53 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 16 helpful votes
    5 of 5 stars Reviewed June 24, 2015

    This was a great hotel to stay at, the rooms are big & roomy as is the bathroom. The staff is exceptional, very helpful & friendly. There is breakfast every morning. The dining room is open & the food was good. Barb, the owner is the nicest lady around!

    Was this review helpful? Yes
    Barb W, Owner at Hilltop Inn, responded to this review

    Thank you so much for your kind words! Our recent remodel and renovation of rooms has been such a wonderful addition to The Hilltop and we are so glad you are enjoying it as much as we are! We are very lucky to have such a fantastic, hard-working staff who do everything they can to make our guests comfortable. It... More 

    Seattle, Washington
    Level Contributor
    46 reviews
    13 hotel reviews
    common_n_hotel_reviews_1bd8 23 helpful votes
    3 of 5 stars Reviewed June 21, 2015

    This was my second stay at this hotel. I stayed on an "off season" day. Since my last visit in August 2014, the property's renovations seem to be complete. TV, microwave and fridge now housed in a cabinet (before, they were merely placed in the room). Very pleasant foyer stocked with cold water and coffee, very welcome after a long... More 

    Was this review helpful? Yes 2
    Barb W, Owner at Hilltop Inn, responded to this review

    We thank you for taking the time to review our hotel! It is so great to hear that you have noticed the hard work we have been putting into upgrading our hotel since your last stay. We are doing more and more every day to continue improving our operations. Being an independently owned and operated hotel, we pride ourselves on... More 

    Redlands, California
    Level Contributor
    138 reviews
    38 hotel reviews
    common_n_hotel_reviews_1bd8 43 helpful votes
    3 of 5 stars Reviewed June 21, 2015

    We stayed at this hotel in mid June for a photography workshop. It is located close to a big university. It is a short drive to most restaurants in Pullman, and there aren't very many. The room was a decent size. We had a king bed room, and it had a desk, an armless upholstered chair (which is not very... More 

    Was this review helpful? Yes
    Barb W, Owner at Hilltop Inn, responded to this review

    Thank you for taking the time to review our hotel! Our property has been in Pullman for over 70 years and we are continuously upgrading our grounds, rooms, and service! We pride ourselves on our "Hometown Hospitality"! We do hope you stay with us again in the future! More 

    1 review
    1 of 5 stars Reviewed June 19, 2015 via mobile

    Not impressed the breakfast is so bad I could not even eat it no muffins just nasty eggs sausage, the pool was filthy and the free computer never worked this was my 2 time staying here and I don't think I will be choosing this one in the future. Go Cougs!

    Was this review helpful? Yes
    Barb W, Owner at Hilltop Inn, responded to this review

    Thank you for taking time to write a review. We are independently owned and operated hotel and are currently upgrading our breakfast and wireless access throughout the hotel . Our pool is maintained everyday by our very hard working housekeeping staff. The lobby computer is up and running again- it was a hard drive issue that was unforeseen. And we... More 

    Travelers are raving about these Pullman hotels

    New York
    Level Contributor
    18 reviews
    15 hotel reviews
    common_n_hotel_reviews_1bd8 11 helpful votes
    4 of 5 stars Reviewed June 16, 2015

    I lead photo workshops for Muench Workshops - The Hilltop is a perfect choice for photographing The Palouse. Centrally located, clean comfortable rooms, and on-site dining that suited our schedule perfectly. The staff are simply amazing - everyone, from the housekeeping crew, to the desk attendants, wait staff and chef. And the owner/manager, Barb of course! Everyone went out of... More 

    Was this review helpful? Yes
    Barb W, Owner at Hilltop Inn, responded to this review

    Thank you for taking the time to write a review! We so enjoyed having your group at the hotel! We strive to provide "Hometown Hospitality" and are glad we were able to live up to your expectations. Again, Thank you!!! More 

    Keremeos, Canada
    Level Contributor
    54 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 23 helpful votes
    5 of 5 stars Reviewed May 29, 2015

    Arrived last minute and paid more than I would have liked, but this hotel was a real bonus. It is quite new and spotlessly clean. The staff were VERY friendly and helpful. It is off the highway and is very quiet. The rooms are large and I had a king size bed and lots of space around me. The restaurant... More 

    Was this review helpful? Yes 1
    Barb W, Owner at Hilltop Inn, responded to this review

    Thank you so much for taking time to write a review of The Hilltop! We are an independently owned and operated family business and greatly appreciate your comments. We are constantly updating and improving our hotel & restaurant, and we are extremely lucky to have such a great staff! Again, thank you and we look forward to seeing you again!... More 

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