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BEST WESTERN PLUS The Inn at Horse Heaven

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259 Merlot Drive, Prosser, WA 99350-9533
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BEST WESTERN PLUS The Inn at Horse Heaven
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BEST WESTERN PLUS The Inn at Horse Heaven
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161 reviews from our community

Traveler rating
    60
    60
    27
    13
    1
See reviews for
42
59
8
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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    (33)
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Jefferson, OR
Contributor
20 reviews 20 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is one of our favorite places to stay when visiting family in the area. Our last experience was not the best, but this time they out did themselves. We were given a room with a great location in the main building. We appreciated the warm welcome.

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Puyallup, Washington
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The hotel is very clean and orderly but I have multiple problems with the service. When we arrived, the receptionist ignored me for quite a few minutes as she entered data into the computer. She asked if I wanted a downstairs or upstairs room, I told her I was a premier member and was supposed to get the best room... More 

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Snohomish, Washington, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Prosser is located in the heart of wine country, which is why we choose to stay here. The hotel is very comfy and the staff very helpful. There were 3 of us in our room and we had plenty of area and didn't feel crowded. There are great cookies out in the evening to grab on your way back to... More 

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ProsserManager, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Thank you for staying with us, we really appreciate your comments. Please check out the Tour Prosser website to find out about other events happening in the Prosser area (ie, The Balloon Rally, Scottish Fest, etc.). More 

Seattle
Contributor
11 reviews 11 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is in the perfect location for wine tasting in the Yakima Valley because they are centrally located and close to all the amenities you need. Staff is always nice and helpful. They go out of their way to make your stay the best. The room is good sized and the bed is really comfortable. We stay here every... More 

Review collected in partnership with Best Western

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ProsserManager, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Thank you for staying with us, we really appreciate it and are looking forward to seeing you next year. Please check out the Tour Prosser website to find out about other events happening in the Prosser area (ie, The Balloon Rally, Scottish Fest, etc.). More 

Spokane Valley, Washington, USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This is a convenient place to stay while in the Prosser area, with a slightly lower cost than staying in the tri-cities. Facility is well maintained and the staff is very courteous. Good varieties of breakfast items are offered and are well presented. I traveled on business but would consider staying if on vacation in the area.

Review collected in partnership with Best Western

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ProsserManager, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

We are glad you enjoyed your stay with us and appreciate your comments about our location and affordability. We are a pleasant thirty minute drive from the Tri-City area. We are looking forward to you staying with us in the future. More 

Coeur d'Alene, Idaho
Senior Contributor
23 reviews 23 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The girlfriend and I came down for the pre-spring wine barrel tasting. I decided to go with the suite with the whirlpool in the room. The bathroom is big you can have a party of 20 in there, but the whirlpool will barely fit one person. The shower curtain did not come down to the floor, so the water went... More 

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ProsserManager, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

We appreciate you staying here at the Best Western. We are sorry the sorry that the shower curtain was not long enough. We are trying with new vendors to find one of the appropriate length. We ask that you stay with us when you are in the area. Thank you for you patronage. More 

Port Townsend, United States
1 review
5 of 5 stars Reviewed April 16, 2015

An excellent hotel. Friendly & helpful staff. Great breakfast selection. Real ceramic cups & dishes. Central location near local wineries. Spacious rooms. Comfortable beds. TWO suitcase racks (first motel where we've seen those). Haven't found a better $80-$90 per night motel anywhere.

Review collected in partnership with Best Western

Was this review helpful? Yes
ProsserManager, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Thank you for staying with us, we really appreciate your comments. Please check out the Tour Prosser website to find out about other events happening in the Prosser area (ie, The Balloon Rally, Scottish Fest, etc.). More 

Grand Junction, Colorado
Top Contributor
56 reviews 56 reviews
16 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed April 15, 2015

We traveled to Prosser for the funeral of a college friend, and were thankful that the hotel management offered a bereavement rate. That said, we had a room on the 2nd floor and the only available elevator was out of order. Since we had traveled 2 long days by car, we had a lot of things that we had to... More 

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ProsserManager, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

We are sorry to hear of your loss. And you are correct, the pool and spa at B building are going through some very extensive repairs at this time. The Elevator in B building is brand new and we are currently waiting on the State inspection to place it in service. More 

Renton, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 7, 2015

This great hotel is a mere half mile walk from a brand new neighborhood of winery deluxe facilities! We were very very pleasantly surprised! We thought we'd have to drive and have a designated driver, but NOPE! WHOOP! WHOOP!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
ProsserManager, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

We are pleased that you enjoyed our facility. We are three blocks away from Vintner Village which hosts 10 different tasting rooms. We also have local limousine service that can shuttle you to other wineries in the local area. More 

Hood River, Oregon
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed April 6, 2015

If you want a comfortable place to stay that is local to the wineries, this place can't be beat. Except for the water being too soft (hard to feel like I've washed off the soap) I highly recommend this for your next stay. It did cost a little more than a Best Western 10 miles away, so I've rated it... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
ProsserManager, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

We appreciate your stay with us at our Hotel. We are currently adjusting the water conditioner at this time to find an acceptable level. We hope that you come to visit us again soon. Thank you for you patronage. More 

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