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All 2 Prosser hotels

BEST WESTERN PLUS The Inn at Horse Heaven

3.5 of 5 Hotel   |   259 Merlot Drive, Prosser, WA 99350-9533
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Ranked #1 of 2 Hotels in Prosser
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
IdahoIdahoFalls Idaho Falls
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123 reviews from our community

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    49
    19
    10
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Idaho Falls
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel is a bit dated and needs some deep cleaning that would improve its overall appearance. The room was adequate and the bed was comfortable. The hallways had a stagnate odor. The hotel is located next to a busy truck stop and the interstate, so try to get a room in building A closest to the street. The hotel... More

Review collected in partnership with Best Western

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Prosser, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

Clean. Courteous staff. Knowledgeable regarding surrounding attractions and restaurants. Pools were also clean and in great working order. If you are interested in a wine country vacation, there are a number of small and large vineyards with excellent tasting opportunities.

Review collected in partnership with Best Western

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Lewiston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great close location to our groups big party, within walking distance. Very clean & comfortable room. Good filling breakfast. Right off the highway & easy to find. A good deal for a weekend getaway in wine country.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Seattle, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

A friend and I recently stayed here during a wine tasting weekend. It's in a great location to walk to Vintners Village, with multiple tasting rooms clustered together, but if you want to go out to the vineyards you'll need a car (and possibly a designated driver)! The hotel was clean and quiet, and amenities were standard for a Best... More

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Charlottesville, Virginia, Usa
Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed 2 weeks ago

I have been staying at Best Western for many years and in a few countries and this one was just a little below standard. When I tried to log on to the wifi, I was unable to stay connected not to mention that it was not pass word protected, this is very unsafe. I was able to stay connected to... More

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Prosser, WA, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

* no elevator in building for guests, employees, or emergency response personnel * employees being able to communicate with guests in a language most suitable for the vast majority of the guests of that area, English would be recommended for the vast majority of motels located in the United States

Review collected in partnership with Best Western

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ProsserManager, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

In the last couple years many guests have requested an elevator. We listened, and through an extensive modification to our property we are in the final stages of adding our elevator. We are waiting on a final electrical inspection, but look forward to its operation in the very near future! If stairs are an issue for anyone, we will gladly... More

1 review
4 of 5 stars Reviewed 3 weeks ago

Hotel is conveniently located in the heart of one of Washington's States premier wine country. Within walking distance to restaurants and many wineries. The hotel was short handed on the Sunday we arrived so check in was delayed but we entertained ourselves by visiting the wine tasting rooms through out town.

Review collected in partnership with Best Western

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ProsserManager, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Thank you for choosing to stay with us! We are 3 blocks from Vintners Village, 2 blocks from a variety of restaurants, Starbucks and a fantastic gift shop called “Sister to Sister”. Thank you for your honest review and we look forward to seeing you again. More

Senior Contributor
31 reviews 31 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The floor of the room above us has multiple 'squeak' spots and the guest in that room obviously took great delight in tromping on them. The guest in the room next to us had a very large bladder and the thin walls between his room and ours allowed him to share the contents sound upon release. The traffic noise from... More

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ProsserManager, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

I’m sorry to hear that your stay was not as quiet as you had hoped. Even though our hotel is well insulated and we have put sound dampening material in between floors, it is difficult to eliminate the noise completely. We hope that we can place you in a quieter room the next time you visit. Thanks for taking time... More

Seattle, Washington, United States
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 16, 2014

We booked a couple rooms for a girls weekend. We checked in so excited - party hats and everything. The two gals that checked us in were so grouchy. Like they really didn't like their jobs. We were told that the outdoor pool was open, which sounded great after wine tasting. We all changed into our suits only to find... More

Was this review helpful? Yes 1
Renton, Washington
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 15, 2014

We have stayed here on several occasions to visit family. The staff are always courteous, the place always clean, bed is comfortable and actually has good quality pillows. We usually eat the hot breakfast which is well prepared and we have occasionally used the indoor pool which is clean. What more can we ask for?

Review collected in partnership with Best Western

Was this review helpful? Yes 1
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Additional Information about BEST WESTERN PLUS The Inn at Horse Heaven

Address: 259 Merlot Drive, Prosser, WA 99350-9533
Phone Number:
Location: United States > Washington > Prosser
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN PLUS The Inn at Horse Heaven 3.5*
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Also Known As:
Best Western Plus The Inn At Horse Heaven Hotel Prosser
Best Western Prosser
Prosser Best Western

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