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Holiday Inn Express & Suites

#3 of 10 Hotels in Pasco
Certificate of Excellence
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4525 Convention Place, Pasco, WA 99301
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Holiday Inn Express & Suites
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Holiday Inn Express & Suites
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80 reviews from our community

Traveler rating
    43
    21
    6
    3
    7
See reviews for
15
7
10
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Oregon
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are doing anything around the Trac complex, this is where you want to be. The hotel is right across the street from the ball fields. The room was plenty large enough and clean. The staff was great and a better than average free breakfast.

Was this review helpful? Yes 1
Everett, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2015

We were traveling from the Seattle area as part of my daughter's soccer team. Very clean hotel, nice staff and very accommodating of us all the next day letting us have a late check out due to our soccer team's afternoon game time. The late checkout allowed the girls to relax. Would definitely stay here should we find ourselves back... More 

Was this review helpful? Yes 1
Seattle
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 29, 2015

My initial thought upon entering the room was I liked the layout and the space by the door that can be used by somebody not wanting to disturb a roommate sleeping. However, in the middle of the night I realized it would be much better if the bathroom was in the place where the kitchenette was because the bathroom and... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Dear BorisSWort, Thank you for writing a review about your recent stay with us. It’s nice to know that you liked the overall look and cleanliness of our hotel. However, we apologize for the noise of the air condioning unit and bathroom door that was a let down during your stay. Please be assured that all your feedback will be... More 

Miami Beach, Florida
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 6, 2014

Arrived here after a last minuted change in a trip and 4 flights in 24 hours and minimal sleep. They allowed early check in and gave me an upgraded room. A very nice start. When inquiring about the breakfast buffet I found I would be leaving each day before it was fully set up. They immediately offered to prepare a... More 

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HIEPasco_Mgt, Director of Sales at Holiday Inn Express & Suites, responded to this review

Hello risitodeplata, We are glad that we were able to exceed your expectations and make your stay everything that it needed to be! More 

Orlando, Fl
Top Contributor
54 reviews 54 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 29, 2014 via mobile

So I am really hard to please but all I really want is a really clean and safe place and a comfortable bed. I got that and much more!!! I have stayed at 2 other chains and ugh! Couldn't sleep in one it was so gross so only stayed 6 hours!!! But this HI Express was a delight. Breakfast varied... More 

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HIEPasco_Mgt, Director of Sales at Holiday Inn Express & Suites, responded to this review

Hello CFL Visitor! I am so happy that we were able to exceed your expectations! The best critic is a tough critic so I am glad you chose to give us a try, see you next time! More 

Everett, Washington
Contributor
18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 16, 2014

This hotel exceeded our expectations. The lobby was large and welcoming. All the staff was nice and helpful. Our room was large and included a bar sink, refrigerator, microwave, and coffee maker. There were also dishes, which was a nice addition to the room. We were also pleased that the breakfast room was large with plenty of tables, so everyone... More 

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HIEPasco_Mgt, Director of Sales at Holiday Inn Express & Suites, responded to this review

Hello Travellady724! Thank you so much for your kind review, we strive to be the best and make sure we wow people so thank you for letting us know that we wowed you! More 

Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 12, 2014 via mobile

Courtyard by Marriott is where we usually stay but we thought we would try this place because of the location in relation to a friend we are visiting. We reserved the "Executive Suite". Upon entering it was obvious nothing was different from the regular rooms except a large desk takes the place of the couch. We turned on the TV... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Dear RAGS702, Thank you for taking the time to provide feedback on your stay. It is unfortunate the layout of the room prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you... More 

Los Angeles, California
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 15, 2014

Ok, well I stayed here cause our company was having a meeting here so I was at the mercy of the meeting location... I must say Holiday inn's are sometimes hit or miss and this one didn't disappoint me.. Staff was friendly, place was clean, my room was clean, they even went out their way and got me a shuttle... More 

Was this review helpful? Yes 1
HIEPasco_Mgt, Director of Sales at Holiday Inn Express & Suites, responded to this review

Hi Jose G! I am glad that you had a great experience at our hotel while in town! We work our hardest to make all of our guests feel special and I am glad we were able to do that for you! Our shuttle does have hours and limitations but we always try to accommodate everyone's schedule and need. As... More 

The Woodlands, Texas
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 28, 2014

This hotel has spacious suites with a good work space. and a good location near a Fresh Market and restaurants. There is a free shuttle service to nearby locations and the airport. The gym is very good for a hotel gym, with modern, upper level equipment and free weights. Breakfast is your standard Holiday Inn Express Breakfast, but at least... More 

Was this review helpful? Yes 2
HIEPasco_Mgt, Director of Sales at Holiday Inn Express & Suites, responded to this review

Hello txcrusr, Thank you for your kind words. We are glad that we were able to exceed your expectations. My Staff works extremely hard to make sure every guest enjoys their stay and your words show that the hard work pays off. Thank you for understanding about the sports teams, extra work goes into ensuring we get the very best... More 

Seattle
Top Contributor
127 reviews 127 reviews
50 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 28, 2014

A very nice location. Clean, organized, friendly staff and a good location right off the highway. I stayed at a Marriott property while here on business but the meeting was located at this hotel and suite location. I would recommend for any medium sized meeting.

Was this review helpful? Yes 2
HIEPasco_Mgt, Director of Sales at Holiday Inn Express & Suites, responded to this review

Hello BothellEnglandLover, Thank you for hosting your meeting here, it was a pleasure making sure everything went great for you while you were here. Next time you are in town give the hotel a try and we will amaze you again! Thanks! More 

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