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Holiday Inn Express & Suites

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4525 Convention Place, Pasco, WA 99301
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1 room 1 guest
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Holiday Inn Express & Suites
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89 Reviews from our TripAdvisor Community

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Traveler rating
    48
    22
    8
    4
    7
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18
10
10
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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    (89)
  • Mar-May only
    (25)
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    (13)
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Ukiah, California
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked this hotel last minute and we were treated extremely well. The room was clean, comfortable and easy to get to. Bonus, we checked out early in the morning and there was coffee in the lounge, hot and ready to drink.

Was this review helpful? Yes
Klamath Falls, Oregon
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 29, 2015

The cons of the stay: There was dirt on the bathroom door as well as dirt on the wall. There was also hair in the shower that was not mine, there was also dust on top of the door frame in the bathroom, I could also feel the springs through the bed when I went to lay down on it,... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Dear IMP4EVR, Thank you for taking the time to write a review of our hotel. I am happy to hear that you had a smooth check in. However, it is regrettable that some of our room amenities and our housekeeping services have negatively affected your overall satisfaction. I deeply apologize for any inconvenience these may have caused you. Although I... More 

Post Falls, Idaho
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 20, 2015

This is a great newer hotel in a good location. We stayed in an executive suite that was very nice. The bed was very comfy, and the room was clean, and quiet. The breakfast was delicious, and the coffee in the breakfast area was great. All the employees were very helpfull, and friendly. They even let us have a late... More 

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Gresham, Oregon
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 14, 2015

This hotel is close to Gesa Stadium and other ball fields. It's within walking distance of serval restaurants, grocery stores and a movie theatre. We will not be staying at this property on our next visit to Tri-Cities. The first night I slept on the hideabed and discovered a very large stain. I complained to the front desk and they... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Dear Harold M, Thank you for taking the time to write a review of your recent stay. We sincerely apologize for any inconvenience you may have experienced with our housekeeping services. Although we would have preferred you had a better stay, we highly appreciate your feedback. I am confident that our management will take actions accordingly to ensure that we... More 

Belmont, California
Level Contributor
84 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed June 30, 2015

This is a very nice hotel and the staff is so accomadating. Kudos to Madison who when out of her way while also training a new girl to make sure everything was perfect for us. The management is very lucky to have Madison training as if her trainees are have as good as she, they will get all compliments and... More 

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Missoula, MT
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 15, 2015

Great customer service, along with very nice and spacious rooms. The rooms we reserved (3) had basically a mini kitchen, with fridge, table, microwave and more. The King Room Suite we stayed in had a nice sitting area and also a desk area to work at. Outstanding use of space. Very clean, bed was very comfortable. Cooling/heating easily controlled. Breakfast... More 

Was this review helpful? Yes 1
Washington
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 5, 2015

This was a really clean hotel and the staff were super friendly plus they have a great free breakfast in the morning. The only negative is the beds were super uncomfortable and the bedding was also not great. I would say they probably have the least expensive mattress and sheets that you can put in a hotel. I had to... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Dear tiffx1, Thank you for staying with us and providing us your valuable feedback. We are pleased to read that you have regarded our hotel to be clean, breakfast to be great and staff super friendly. On the other hand, we truly regret the overall disappointment you may have had especially with the uncomfortable bed. Your feedback is highly appreciated... More 

Portland, Oregon
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed May 29, 2015

We stayed at the Holiday Inn Express Hotel and Suites in Pasco over the May Memorial day weekend for two nights attending a family wedding in the area. Booking - Booked through the Priority Club/IHG website using IHG Rewards Location - very conveniently right off Hwy 182 next to the TRAC Center - very visible from the highway. Check-in -... More 

Was this review helpful? Yes 2
USA
Level Contributor
216 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed May 15, 2015

Have stayed here for two weeks in the past few months. Everything about this hotel is top notch. Great rooms and facilities and the staff is very attentive. Breakfast was very good and always plenty there. Highly recommend this for access to the Tri-Cities.

Was this review helpful? Yes 2
Portland, Oregon
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 13, 2015

If you are doing anything around the Trac complex, this is where you want to be. The hotel is right across the street from the ball fields. The room was plenty large enough and clean. The staff was great and a better than average free breakfast.

Was this review helpful? Yes 3
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