This by far was the best continental breakfast I have had at a hotel. I have always encountered the typical continental breakfast offering cereal, instant oatmeal, bagels and toast, and coffee. I was pleasantly surprised to find that the breakfast here offered just about anything and everything you could have possibly thought of having for breakfast minus the short order...
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We have stayed here about every year since it opened and really like it. The staff are very helpful and friendly and the rooms are very comfortable. I get a better nights sleep here than at home...very comfy beds and pillows. There is a very impressive "free" breakfast with a hot dish, biscuits and gravy, waffles and a wide variety...
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First of all, thank you so much for being such a loyal customer! We appreciate your business and your feedback! Customer service is definitely a top priority; I'll will share your positive comments with my team. I'm glad that you appreciate that we can give so many items on our "complimentary breakfast"; and it's all you can eat! We recently...
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The Staff was so so nice, courteous, polite and friendly.
Thank you so much for the compliments! I will definitely pass this along to our staff...we love our guests! Hope to see you again in the future:)
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The Phoenix Inn is a nice hotel with large rooms. It's at a great location in a quiet area of Olympia. Had all the amenities I was looking for including a nice breakfast with Belgian waffles, comfortable lobby with fireplace, and a laundry room. The staff was very friendly especially when I arrived late at 5 am because of a...
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Thank you so much for your review and your recommendation! Guest Service, quality and value are definitely what we do our best to provide. The complimentary extended breakfast in a great value! I love the belgian waffles too. :) I also enjoy the biscuts and gravey as well. I hope you were able to enjoy our great location as well!...
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We got a great rate on their Presidential Suite, which was quite large with 2 king beds. Nice desk area, small kitchenette, pull out sofa bed. So yes, lots of room
The hotel looked a bit old and was in need of updating. The carpets were very stained, as was the shower curtain, which had someone else's hair lodged in...
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We really appreciate your honest review! We do have really spacious rooms and a fabulous location! We were right within walking distance to most of the restaurants and bars here in Downtown Olympia. My apologies that we didn't meet your expectations in the other areas. We do have some updating to do, with carpeting and such; there's only so much...
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The location was why I selected this property and it worked out great. The property is a bit dated but the staff was very friendly and helpful! They made my stay. I had a jacuzzi room which was fun. The breakfast was quite good and a plus for this hotel. Give it a try.
We appreciate the kind review! Guest service is definitely a priority for us. Our location is the best in town! Right within walking distance to the Farmers Market, shops and great restaurants! We definitely need some updates. Soon we will be replacing all the exercise equipment with brand new equipment. We will also be replacing carpets in the room and...
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We are frequent travelers but never stayed at hotel in our home city before. But after two nights without power we were able to get a room at Phoenix and stayed four days during worst snow and ice storm we've ever experienced. The hotel was packed but staff did everything they could to make everyone comfortable. The rooms are large...
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Thank you so much for your review! That was a very crazy week, with all the snow and ice. I'm glad our team was able to keep it together and stay focused on our guests. Guest Service is our top priority, along with clean and quality accomodations. I am going to share this review with them to show them all...
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I stayed one night for a business meeting the next day.
The room was average, and well worn. The sheets and towels were clean, but again looking very worn. The sink was in the main room, rather than behind a door. I was alone, so I did not have a privacy issue, but this is not my preferred set-up.
The...
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I really appreciate you taking the time to review your experience. I only wish we could have made it better for you. I sincerely apologize that we didn't leave a better impression. The exercise room is definitely a target area of improvement right now. We had the treadmill and bike be damaged in the same week (in Jan), and are...
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Stayed here in the summer in 2011. Modern, clean, comfortable and very helpful and personable staff. The free breakfast area is also excellent. They also had discount coupons to local restaurants. We took advantage of one at Gardners, which is right next to the parking lot. Gardners was not cheap, but you get what you pay for and the meal...
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I'm glad you enjoyed your stay in Olympia! I hope you get the opportunity to come back this summer when the weather is at its best.
I appreciate your feedback and am pleased that we met your expectations. Great service is our top priority. I agree with you regarding Gardner's restaurant...my personal favorite! Thank you:)
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Tabitha & staff were super!! Everything from the Rooms, to Breakfast to Views. Would go back again in a heartbeat!! Loved it! Thx R&R
Thank you so much for taking the time to write this review Rhonda! We're so glad you had a great experience and shared it with the world! :) Olympia certainly has a lot to offer any kinda traveler; from business to pleasure. We have great restaurants, fun things to see and do and a great hotel to stay at. Tell...
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