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Quality Inn

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1910 Freeway Dr, Mount Vernon, WA 98273
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1 room 1 guest
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111 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Spokane, Washington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This hotel is really not good for the price you pay. We paid $165 for one night, two queens. I've seen Motel 6s that look better than this. It was clean enough but just worn and old. It smelled like a dive hotel. Don't go here unless you're just looking to pass through and stay somewhere you probably won't get... More 

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QualityInn_GM083, General Manager at Quality Inn, responded to this review

Dear Nicole, Thank you for taking the time to respond and sharing your experiences with us. I am sorry to hear that you had an unpleasant experience at our hotel. I understand that you felt the room seemed worn and had an odor. We are constantly striving to upgrade our furniture and improve the condition of the rooms. So far,... More 

Kent, Washington
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

If you are looking for an up-scale experience, look elsewhere. But if you want a basic, clean room for the night, the price is right. The staff is 5 star friendly, a big plus. The pool is clean and the continental breakfast is hot if not gourmet. Not an especially inspiring location on a busy main street next to I-5... More 

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QualityInn_GM083, General Manager at Quality Inn, responded to this review

Hello Diane, I really appreciate the time you took to write this review. It is with our guest's input that the hotel is able to improve and transcend the expectations of those who choose to stay with us. I understand that you felt the room was not quite five-star quality. However, as you stated, we offer five-star service and a... More 

Richmond, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 27, 2015

Here's the good stuff: breakfast items were good. Though the one person working to keep the coffee going was clearly overworked. The place was packed with no vacancy. Coffees in these places are always watered down with hardly any taste. Perhaps too spoilt by Starbucks stronger coffees. The staff was helpful and friendly. The rooms were quiet eventhough it was... More 

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QualityInn_GM083, General Manager at Quality Inn, responded to this review

Hi Theology123, Your input and assessment of our property is greatly appreciated! When a guest takes the time to share their experience, we are able to make gradual but drastic changes. I understand that you felt the property seemed outdated and that the pillows were too soft. We agree with you and have ordered brand new pillows that are much... More 

Clarkston, Washington
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed July 19, 2015

I stayed at this hotel for six nights while working in the area. I was surprised upon arriving at my room that there was a microwave but no fridge. I have special diet needs and had a full ice chest with me. The desk clerk said I'd have to wait till morning when the maintenance man arrived to get a... More 

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QualityInn_GM083, General Manager at Quality Inn, responded to this review

Dear PinkSoxusa, Please let me take the time to say thank you for staying with us and a bigger thank you for letting me know about your time with us. I am just now able to read through the comments and am making necessary changes to ensure your next stay is much better. Since your last stay, we were able... More 

Stanwood, Washington
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 18, 2015 via mobile

Upon arrival you can tell the hotel is in desperate need of updating and a facelift...literally. The second story walkway to the rooms is sagging badly enough that the balcony railing is leaning outwards. I felt the need to walk against the building for fear it would collapse. The room was clean enough but was very worn. The curtains kept... More 

Was this review helpful? Yes 1
QualityInn_GM083, General Manager at Quality Inn, responded to this review

Hi Sarah, After reading your review, I would like to sincerely apologize for your stay. There doesn't seem to be very many aspects of your stay that were enjoyable for you. Let me reassure you that all of your remarks have been noted and reviewed to ensure other guests are not in danger. We recently had professionals conduct an inspection... More 

Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 4, 2015

Stayed in a king suite over 4th of July weekend. The room was very clean and even had a kitchen! The fridge didn't seem to be working at first, but after leaving some drinks in it overnight, they were ice cold. The hotel is very quiet, despite being right next to the freeway. The bed was super comfy and had... More 

Was this review helpful? Yes 1
QualityInn_GM083, General Manager at Quality Inn, responded to this review

Dear Joe Y, I apologize for the late response to your excellent comment and score of our hotel! It is a great pleasure to hear that you enjoyed your stay with us. I understand that the shower pressure was particularly appreciated as well as the cleanliness of the room amongst other items. Please stay with us again so that we... More 

Cleveland, Ohio
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed June 30, 2015

We needed to book something quickly due to a family emergency. The quality inn in mount Vernon had the lowest rates. The staff is friendly and the rooms were ok. The beds were not comfortable and there were some suspicious stains on the washcloths. However, it was a nice perk to have a small refrigerator and microwave. There is free... More 

Was this review helpful? Yes 1
QualityInn_GM083, General Manager at Quality Inn, responded to this review

Dear TremontRaven, I hope that you were able to tend to your family emergency without a hitch. The last thing you need to worry about when faced with urgent matters are details such as clean and safe lodging. Rest assured, we will be here with comfortable beds, a hearty breakfast, and five-star services should you be in the area again.... More 

China
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 15, 2015

I absolutely loved staying at Quality Iinn. I was in town for one night on business and seriously wished I could prolong my trip just so I could stay another night here. Everything was clean, up to date, and calming and luxurious. I would stay here again in a heartbeat. I love architecture, and staying in this amazingly style house... More 

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QualityInn_GM083, General Manager at Quality Inn, responded to this review

Hi Connie! I'm sorry to respond to your review so late. Reviews like yours energize us and empower us to continue working hard to make sure all of our guests have an excellent experience like yours. If you are ever in the area again, we would be more than happy to host your stay and be your go-to hotel in... More 

Richland, Washington
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed March 14, 2015

This is a three story aging motel with the outside entrance decks looking a bit, IMO, like they are sagging. Check-in was OK, but no directions to room and ended up walking around the entire complex to find it.. About 10 minutes after checking in, a maid opened the door without knocking. This was just the beginning of disappointments. I... More 

Was this review helpful? Yes 2
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 12, 2015

From the looks of this it seemed like it would be a decent quick stop for the night, we were wrong. The man at the front desk was extremely rude to us and had no personality whatsoever (maybe that's just how he is?!) but why they would hire someone so unkind beats me. The room was OK, it had an... More 

Was this review helpful? Yes 1
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