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Shilo Inn Suites - Moses Lake

1819 East Kittleson Road, Moses Lake, WA 98837-9719
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Shilo Inn Suites - Moses Lake
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Shilo Inn Suites - Moses Lake
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123 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bothell, Washington
1 review
2 of 5 stars Reviewed 1 week ago NEW

I checked in and was told to go back outside and through a side door, up the stairs and down the hall. Hotel does not have an elevator!!! At the top of the stairs there are feathers on the carpet and pidgeons cooing in the ceiling vent. Guess they stay here as well. Got to my room, there is mold... More 

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Louisville, Kentucky
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Housekeeping is sloppy, lazy, and could care less about quality, hygine, cleanliness or guest welfare. Dirty dishes take days to pick up, Front desk is apathetic, and has no concern but for their smart phone social media, and..."OMG! How long till I clock ouuut?!? After an extra long weekend shift at a local manufacturer, I came back to open the... More 

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ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Trucker11, I would like to sincerely apologize for the inconveniences that you may have been caused during your stay with us. I will be addressing all your concerns with all my staff immediately as this kind of service is not acceptable on any level. I do hope you will accept my sincerest apology. I do hope that you will... More 

Travelers are raving about these Moses Lake hotels

Olympia, Washington
Top Contributor
116 reviews 116 reviews
28 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago

Room was ok but a long trek f I'm the parking lot and no elevator. Front desk clerk forgot to give me a key so after I unloaded and hauled my stuff in I had to go all the way back. Then, at a check out there were 2 men at the desk, one the clerk and the other someone... More 

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ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Whirled traveler, We would like to thank you for taking the time to providing us with feedback on your most recent stay with us. I am very sorry about the staff not greeting appropriately upon arriving at in the lobby. All of our guest must be greeted and helped in a timely manner. All lost and found items are... More 

1 review
3 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel for 2 nights and overall it was a nice stay. It is definitely an old fashioned hotel but had a clean bed and bathroom. As far as breakfast... there was a coffee and tea stand in the room, a bowl of apples, fridge with yogurt and waffle maker. I didn't bother going down for breakfast... More 

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Mazatlan, Mexico
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 13, 2015

I am aware that the Shilo Inns are not a luxury hotel chain, so I was not expecting anything beyond barely tolerable, which would have been fine. Unfortunately, upon settling into my room, I discovered that there were bugs (they look like ants with wings) in the room. After killing several over about a 20 minute time frame, I decided... More 

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ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear YacksonBob, We would like to thank you for choosing our Moses Lake Shilo Inn for you most recent accommodation needs. I am very sorry to hear about the issue that you had during your stay. We are looking into the internet issue and hope to have it fixed as soon as possible. We hope that you give our Moses... More 

Washington state
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 13, 2015

I will concur with other recent reviews that the hotel personnel I came in contact with are excellent (front desk and breakfast room), and that the property is showing its age. If you seek a good value, attentive staff, spacious rooms, comfortable beds, and ease of access from the highway, this is an excellent choice. If you seek luxury and... More 

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ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear CalRuss, We would like to thank you for taking the time to write a review online regarding your stay with the Moses Lake Shilo Inn. It is always great to have feedback from our guest; good or bad. We are very sorry about your wifi not working while you were here; we have our maintenance person looking into resolving... More 

Fairbanks, Alaska
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 15, 2015 via mobile

We stay at Shilo Inns often, and have stayed here 2-3x a year. The past few stays have been so, so....and this stay definitely showed This Shilo's age. A bit mildew, old rooms, holes above the hot tub and beds a bit worn....but the staff remain wonderful, extremely friendly and make the stay pleasant. We will continue to frequent Shilo... More 

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Ottawa, Kansas
1 review
5 of 5 stars Reviewed February 3, 2015

I stayed at the shilo inn and was so impressed with the staff there. So kind and easy to talk to. The front desk agent harley was so welcoming and sweet. The beds were comfortable and the rooms were so spacious. Housekeeping did a great job cleaning, and were very curtious i will definitely be back to stay there!

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Chantilly, Virginia
1 review
5 of 5 stars Reviewed December 17, 2014

Javier Tapia was on duty the evening my lady friend and I arrived (nearly midnight), having been on the road for 3+ days. He was very friendly and welcoming, making the two of us very comfortable and happy to be there. Made us feel like family! We decided right then and there that we would make it a point to... More 

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ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Shilo Guest, We would like to thank you for choosing our Shilo Inn for your most recent stay. We are glad to hear Javier was more than hospitable at check in. It is our goal at Shilo to make sure that all of our guests feel welcomed and as close to home as possible. We hope to see you... More 

Troy, Montana
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2014

Absolutely love this motel, staff is pleasant, rates are good, rooms clean and it is very convenient to where I need to go. HOWEVER...last time I stayed I booked online...somehow ended up on a sight called: Hotelsone.com!! BEWARE!!!!! I had booked 2 nights and had to cancel one due to an emergency. The staff at Shiloh was great, but could... More 

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ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Miriam K. We would like to thank you for choosing the Moses Lake Shilo Inn for your accommodation needs and we appreciate you taking the time to let us know how your recent stay with us went. We are very pleased to hear that you enjoyed your stay with us. We would be more that happy to take assist... More 

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