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Shilo Inn Suites - Moses Lake

1819 East Kittleson Road, Moses Lake, WA 98837-9719
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Shilo Inn Suites - Moses Lake
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132 Reviews from our TripAdvisor Community

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Traveler rating
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    41
    27
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    24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Coeur d'Alene, Idaho
1 of 5 stars Reviewed 1 week ago

Called 3 days before trip to see if we could check in early, guy said sure no problem 1:00 would be great, I'll be the one checking you in. We come at 1:30 the guy behind the desk is a total jerk was like no check in is at 4:00 and we are full! No trying to make the situation... More 

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Silver Lake, Washington
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Made reservations to stop after a day of site seeing in northern Idaho. The inn is just off the main highway but we could not hear any noise. checked into our room for the night, unpacked our things then discovered that we had reserved a king room not a double queen. Because we were already unpacked we didn't ask to... More 

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ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Dan P., I would like to thank you for choosing our Shilo Inn for your recent accommodation needs. I am very sorry to hear that there was some confusion with your reservation. I do hope to see you again when traveling near the area. Sincerely Araceli Tapia Manager More 

Tacoma, Washington
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Overall I wasn't too unhappy staying here. I didn't have a horrible room with stains and it was very quiet. The only complaint I really have is the staff. The girl when I checked in didn't smile or greet me, no polite conversation, just blank stares. While I can live with this, just not what I am used too when... More 

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ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Julia, I would like to thank you for providing us with feedback on your recent stay. I really appreciate all feedback from my hotel guests. I am glad to hear that your room was accommodating. I would like to sincerely apologize about the staff; we should always be friendly and kind to all of our guests and I will... More 

Loveland, Colorado
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 23, 2015

About a 0.00001% step above the local Motel 6. 1.) carpet stain. Unsure if animal product, or result of a murder. 2.) My comforter is stained and has holes in it. 3.) The towel rack is IN THE SHOWER. 4.) My room AC unit fan control is broken, it is always on. 5.) Housekeeping does the bare minimum, coffee is... More 

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ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Ben B., I would like to apologize for any inconvenience you may have been caused during your recent stay with us. I will be sure to address the housekeeping issues you encountered with my housekeeping staff immediately. I do understand that our hotel is a little dated as well as the décor, I will be sure to pass along... More 

Travelers are raving about these Moses Lake hotels

Lincoln City, Oregon
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 10, 2015

Stayed at the Shilo in Moses Lake Washington 4 days. Would have gotten a perfect review except for 3 things. First is the breakfast is not very good. Small room with lots of people only a few choices to choose from. So if your hoping to save money on food this won't work for you. Second on the 3rd night... More 

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Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed May 31, 2015

The room was huge, clean and comfortable. Nothing fancy or modern, and the internet is pretty slow, but if you need a place to sleep, this is a good choice. No Problems with checking in, and I thought it was kinda cool that they still use keys!

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Shilo Guest, I would like to thank you for taking the time to write a review online regarding your stay with us. I welcome and appreciate all feedback from our hotel guests. We look forward to seeing you during your future travel to the area. Sincerely Araceli Tapia Manager More 

Bozeman, Montana
Level Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed May 29, 2015

Just stopped while traveling to the coast and checked into the hotel. Great hotel, 15 years ago. Bed less than what one should expect from any old hotel. Staff at front counter was great. The only positive on our stay. I will say that the rack rate was reasonable. Will go across the street on our way home.

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Bozehman, I would like to thank you for taking the time in providing us with feedback on your recent stay with us; all feedback is appreciated from our hotel guests. I am glad to hear my staff was friendly and nice during your stay here. I hope that you give us another chance when in the Moses Lake area.... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 29, 2015

I have stayed here many times over the years and feel this is the best value for your money as far as lodging in Moses Lake. The rooms are large and clean. Beds are very comfortable. The pool and spa is open 24 hours. The continental breakfast could be better but it's not too bad.

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2 reviews
4 of 5 stars Reviewed May 27, 2015 via mobile

Not a newer Shilo but room was clean and staff very friendly. The price was very reasonable for a spacious 2 queen room with microwave, fridge and sink. Beds were comfortable and we enjoyed 2 quiet nights. Had to laugh at the phone in the bathroom, guess it comes in handy if you run out of TP ;-). Typical hotel... More 

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Bothell, Washington
1 review
2 of 5 stars Reviewed May 19, 2015

I checked in and was told to go back outside and through a side door, up the stairs and down the hall. Hotel does not have an elevator!!! At the top of the stairs there are feathers on the carpet and pidgeons cooing in the ceiling vent. Guess they stay here as well. Got to my room, there is mold... More 

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