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All 17 Moses Lake hotels

Shilo Inn Suites - Moses Lake

2.0 of 5 Hotel   |   1819 East Kittleson Road, Moses Lake, WA 98837-9719
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Shilo Inn Suites - Moses Lake
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Ranked #14 of 17 Hotels in Moses Lake
A recent review
3 of 5 stars Reviewed July 31, 2014
cherimmhmm Federal Way, Washington
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112 reviews from our community

Traveler rating
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    20
    13
    20
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Auburn, Washington
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 25, 2014

Not very clean!! My husband and I stayed at the Shilo Inn at Moses Lake. The exercise and pool area was filthy. This was not the worst of our experience though. After spending two nights at the hotel, the morning of our departure, my husband turned over the pillow he had been using. There was blood on it! On closer... More

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Thank you for choosing Shilo Inns. I sincerely apologize for your experience. The items of concern you mention do not meet our standards and disturb me greatly. I have communicated your observations to housekeeping and immediate corrective action has been taken. Sincerely, S. Ball-Manager on Duty More

Seattle, Washington
Contributor
20 reviews 20 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 16, 2014

I reserved a particular room three months in advance. Without even telling me at check in I was given a different room. When I called the front desk to inquire, I was told that a big group was coming the next day and they needed that room for the group. Since I was only staying two nights, I was not... More

Was this review helpful? Yes 2
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Verified Traveler, Thank you for your review and for being a valued Shilo guest. I sincerely apologize you did not receive the room you reserved. I will work with the front desk staff to be sure that doesn’t happen again. I sincerely hope you will give us a future opportunity to earn your confidence. Sincerely, Sadie Ball –Manager on... More

Federal Way, Washington
Top Contributor
70 reviews 70 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed July 31, 2014

I purchased this hotel from Priceline. After I read the reviews on here, I was very nervous. We got to the hotel at 1 and they weren't ready for us so we visited town and came back at 4. Front desk was on the phone looking for a hotel for someone else so I don't know if they were sold... More

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Cherinnhmm from Federal Way, Thank you for your review and for being a valued Shilo guest. Sincerely, A. Tapia-General Manager More

Seattle
Reviewer
3 reviews 3 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 26, 2014

On our way to Montana and was forced to stay in Moses Lake due to everything within 100 miles of our planned pitstop (Spokane) being booked for some sort of convention. I see why this place still had rooms available. Let's start with the keys...yes, real metal keys. Who does that these days? Aside from being a pain to pull... More

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Nunfa_78, Thank you for your review and for being a valued Shilo guest. I sincerely apologize that your experience did not meet your expectations. I hope that you will give us a future opportunity to earn your confidence. Sincerely, A. Tapia-General Manager More

Seattle, Washington
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 19, 2014

Upon arrival there were two employees checking in 2 parties and then a person whose keys wouldn't work then me. The guy was rude the girl nice took 45 minutes to get a key to my room. No elevators to it sucks with bags. Ants and hair in tub. YUCK carpets stained shower head is gross fridge has broken down... More

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Lame420, Thank you for your review and for being a valued Shilo guest. I sincerely apologize that your experience did not meet your expectations and for any inconvenience you experienced. I have addressed your concerns with my team and hope that you will give us a future opportunity to earn your confidence. Sincerely, Araceli Tapia-General Manager. More

Memphis, Tennessee
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 17, 2014

I'm giving it 3 due to the kindness of the front desk and the price. It's definitely an oooollllddd hotel. Actually had room KEYS that matched the tube tv and phone in the bathroom. With that, my room felt clean even though it was so old. The breakfast was so-so but I didn't expect much from it. All in all,... More

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear RL Photo, Thank you for choosing the Moses Lake Shilo Inn. It is great news to hear the desk staff was kind, and that our rooms were to your satisfaction. We look forward to seeing you again in the future. Sincerely, Araceli Tapia-General Manager More

Seattle
Top Contributor
60 reviews 60 reviews
8 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 11, 2014

We were headed to Sand Point for a wooden boat show and decided to stop here on our way as it was getting late. We were pleasantly surprised as the reviews were not that good, but Moses Lake was pretty busy so not a lot of hotel rooms. We actually got the last one available! The young man at the... More

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Guest, all of us at the Moses Lake Shilo Inn would like thank you for your positive feedback. We are pleased to hear that your stay was a great one! We hope to see you again in the near future when traveling in the area. Sincerely, Araceli Tapia General Manager. More

Camano Island, Washington
Contributor
18 reviews 18 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 21, 2014

Booked a last minute trip through Priceline and secured a room at Shilo. The reviews did not due the place justice. Room was immaculate, staff was very accommodating (Javier rocks) and I will recommend Shilo to all friends passing through the beautiful town of Moses Lake. Tip: this may be a chain however the people who work at Shilo own... More

Was this review helpful? Yes 2
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Abruzzi_67 - First of all, our Shilo staff and I would like to thank you for choosing our Shilo Inns in Moses Lake for your last minute accommodation needs. We are delighted to hear that your stay with us was nothing but great! I will be letting Javier as well as the rest of the staff know that you... More

Whitehorse, Canada
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 8, 2014

Well located just off the main road ..very reasonable prices including continental breakfast . Rooms are fairly new and well appointed .. We stayed with a group for $100 a room which is most reasonable at this time of year .. We would go,back for sure ..

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Jim B, Thank you for your review and for being a valued Shilo guest. We appreciate your recommendation and look forward to serving you again in the future. Sincerely, A. Tapia-General Manager More

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Additional Information about Shilo Inn Suites - Moses Lake

Address: 1819 East Kittleson Road, Moses Lake, WA 98837-9719
Location: United States > Washington > Moses Lake
Price Range (Based on Average Rates): $
Hotel Class:2 star — Shilo Inn Suites - Moses Lake 2*
Number of rooms: 100
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Also Known As:
Shilo Inn Moses Lake
Moses Lake Shilo Inn

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