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Shilo Inn Suites - Moses Lake

2.0 of 5 1819 East Kittleson Road, Moses Lake, WA 98837-9719
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Shilo Inn Suites - Moses Lake
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Shilo Inn Suites - Moses Lake
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117 reviews from our community

Traveler rating
    23
    39
    21
    13
    21
See reviews for
45
19
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23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (27)
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    (23)
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Spokane Valley, Washington
Contributor
20 reviews 20 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stay at Shilo Inns often, and have stayed here 2-3x a year. The past few stays have been so, so....and this stay definitely showed This Shilo's age. A bit mildew, old rooms, holes above the hot tub and beds a bit worn....but the staff remain wonderful, extremely friendly and make the stay pleasant. We will continue to frequent Shilo... More 

Was this review helpful? Yes
Ottawa, Kansas
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed at the shilo inn and was so impressed with the staff there. So kind and easy to talk to. The front desk agent harley was so welcoming and sweet. The beds were comfortable and the rooms were so spacious. Housekeeping did a great job cleaning, and were very curtious i will definitely be back to stay there!

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Chantilly, Virginia
1 review
5 of 5 stars Reviewed December 17, 2014

Javier Tapia was on duty the evening my lady friend and I arrived (nearly midnight), having been on the road for 3+ days. He was very friendly and welcoming, making the two of us very comfortable and happy to be there. Made us feel like family! We decided right then and there that we would make it a point to... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Shilo Guest, We would like to thank you for choosing our Shilo Inn for your most recent stay. We are glad to hear Javier was more than hospitable at check in. It is our goal at Shilo to make sure that all of our guests feel welcomed and as close to home as possible. We hope to see you... More 

Troy, Montana
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2014

Absolutely love this motel, staff is pleasant, rates are good, rooms clean and it is very convenient to where I need to go. HOWEVER...last time I stayed I booked online...somehow ended up on a sight called: Hotelsone.com!! BEWARE!!!!! I had booked 2 nights and had to cancel one due to an emergency. The staff at Shiloh was great, but could... More 

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ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Miriam K. We would like to thank you for choosing the Moses Lake Shilo Inn for your accommodation needs and we appreciate you taking the time to let us know how your recent stay with us went. We are very pleased to hear that you enjoyed your stay with us. We would be more that happy to take assist... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 17, 2014

This motel is disgusting. The halls smell of cat urine and upon checking into our room we discoverwd cockroaches on the bathroom sink. We stayed on the side not facing the highway and the apartment below us (I'm assuming the manager's) had cars with loud music coming and going all night.Our stay was like something out of a bad movie.

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Shilo Guest, I appreciate you taking the time to let us know how your recent stay at our hotel went and for choosing the Shilo Inn for your accommodation needs. I am sorry to hear your stay with us was not to your satisfaction. I can assure you we will contact our pest control company right away regarding your... More 

Auburn, Washington
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 25, 2014

Not very clean!! My husband and I stayed at the Shilo Inn at Moses Lake. The exercise and pool area was filthy. This was not the worst of our experience though. After spending two nights at the hotel, the morning of our departure, my husband turned over the pillow he had been using. There was blood on it! On closer... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Thank you for choosing Shilo Inns. I sincerely apologize for your experience. The items of concern you mention do not meet our standards and disturb me greatly. I have communicated your observations to housekeeping and immediate corrective action has been taken. Sincerely, S. Ball-Manager on Duty More 

Seattle, Washington
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 16, 2014

I reserved a particular room three months in advance. Without even telling me at check in I was given a different room. When I called the front desk to inquire, I was told that a big group was coming the next day and they needed that room for the group. Since I was only staying two nights, I was not... More 

Was this review helpful? Yes 2
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Verified Traveler, Thank you for your review and for being a valued Shilo guest. I sincerely apologize you did not receive the room you reserved. I will work with the front desk staff to be sure that doesn’t happen again. I sincerely hope you will give us a future opportunity to earn your confidence. Sincerely, Sadie Ball –Manager on... More 

Federal Way, Washington
Top Contributor
77 reviews 77 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 31, 2014

I purchased this hotel from Priceline. After I read the reviews on here, I was very nervous. We got to the hotel at 1 and they weren't ready for us so we visited town and came back at 4. Front desk was on the phone looking for a hotel for someone else so I don't know if they were sold... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Cherinnhmm from Federal Way, Thank you for your review and for being a valued Shilo guest. Sincerely, A. Tapia-General Manager More 

Seattle
Reviewer
3 reviews 3 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 26, 2014

On our way to Montana and was forced to stay in Moses Lake due to everything within 100 miles of our planned pitstop (Spokane) being booked for some sort of convention. I see why this place still had rooms available. Let's start with the keys...yes, real metal keys. Who does that these days? Aside from being a pain to pull... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Nunfa_78, Thank you for your review and for being a valued Shilo guest. I sincerely apologize that your experience did not meet your expectations. I hope that you will give us a future opportunity to earn your confidence. Sincerely, A. Tapia-General Manager More 

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Additional Information about Shilo Inn Suites - Moses Lake

Address: 1819 East Kittleson Road, Moses Lake, WA 98837-9719
Location: United States > Washington > Moses Lake
Price Range (Based on Average Rates): $
Hotel Class:2 star — Shilo Inn Suites - Moses Lake 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Shilo Inn Moses Lake
Moses Lake Shilo Inn

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