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Shilo Inn Suites - Moses Lake

1819 East Kittleson Road, Moses Lake, WA 98837-9719
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Shilo Inn Suites - Moses Lake
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Shilo Inn Suites - Moses Lake
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129 Reviews from our TripAdvisor Community

Traveler rating
    24
    41
    25
    16
    23
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48
21
12
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Loveland, Colorado
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

About a 0.00001% step above the local Motel 6. 1.) carpet stain. Unsure if animal product, or result of a murder. 2.) My comforter is stained and has holes in it. 3.) The towel rack is IN THE SHOWER. 4.) My room AC unit fan control is broken, it is always on. 5.) Housekeeping does the bare minimum, coffee is... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Ben B., I would like to apologize for any inconvenience you may have been caused during your recent stay with us. I will be sure to address the housekeeping issues you encountered with my housekeeping staff immediately. I do understand that our hotel is a little dated as well as the décor, I will be sure to pass along... More 

Lincoln City, Oregon
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Stayed at the Shilo in Moses Lake Washington 4 days. Would have gotten a perfect review except for 3 things. First is the breakfast is not very good. Small room with lots of people only a few choices to choose from. So if your hoping to save money on food this won't work for you. Second on the 3rd night... More 

Was this review helpful? Yes
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed May 31, 2015

The room was huge, clean and comfortable. Nothing fancy or modern, and the internet is pretty slow, but if you need a place to sleep, this is a good choice. No Problems with checking in, and I thought it was kinda cool that they still use keys!

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ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Shilo Guest, I would like to thank you for taking the time to write a review online regarding your stay with us. I welcome and appreciate all feedback from our hotel guests. We look forward to seeing you during your future travel to the area. Sincerely Araceli Tapia Manager More 

Bozeman, Montana
Level Contributor
83 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed May 29, 2015

Just stopped while traveling to the coast and checked into the hotel. Great hotel, 15 years ago. Bed less than what one should expect from any old hotel. Staff at front counter was great. The only positive on our stay. I will say that the rack rate was reasonable. Will go across the street on our way home.

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ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Bozehman, I would like to thank you for taking the time in providing us with feedback on your recent stay with us; all feedback is appreciated from our hotel guests. I am glad to hear my staff was friendly and nice during your stay here. I hope that you give us another chance when in the Moses Lake area.... More 

Travelers are raving about these Moses Lake hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 29, 2015

I have stayed here many times over the years and feel this is the best value for your money as far as lodging in Moses Lake. The rooms are large and clean. Beds are very comfortable. The pool and spa is open 24 hours. The continental breakfast could be better but it's not too bad.

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2 reviews
4 of 5 stars Reviewed May 27, 2015 via mobile

Not a newer Shilo but room was clean and staff very friendly. The price was very reasonable for a spacious 2 queen room with microwave, fridge and sink. Beds were comfortable and we enjoyed 2 quiet nights. Had to laugh at the phone in the bathroom, guess it comes in handy if you run out of TP ;-). Typical hotel... More 

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Bothell, Washington
1 review
2 of 5 stars Reviewed May 19, 2015

I checked in and was told to go back outside and through a side door, up the stairs and down the hall. Hotel does not have an elevator!!! At the top of the stairs there are feathers on the carpet and pidgeons cooing in the ceiling vent. Guess they stay here as well. Got to my room, there is mold... More 

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Louisville, Kentucky
1 review
1 of 5 stars Reviewed May 18, 2015 via mobile

Housekeeping is sloppy, lazy, and could care less about quality, hygine, cleanliness or guest welfare. Dirty dishes take days to pick up, Front desk is apathetic, and has no concern but for their smart phone social media, and..."OMG! How long till I clock ouuut?!? After an extra long weekend shift at a local manufacturer, I came back to open the... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Trucker11, I would like to sincerely apologize for the inconveniences that you may have been caused during your stay with us. I will be addressing all your concerns with all my staff immediately as this kind of service is not acceptable on any level. I do hope you will accept my sincerest apology. I do hope that you will... More 

Olympia, Washington
Level Contributor
141 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed May 16, 2015

Room was ok but a long trek f I'm the parking lot and no elevator. Front desk clerk forgot to give me a key so after I unloaded and hauled my stuff in I had to go all the way back. Then, at a check out there were 2 men at the desk, one the clerk and the other someone... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Whirled traveler, We would like to thank you for taking the time to providing us with feedback on your most recent stay with us. I am very sorry about the staff not greeting appropriately upon arriving at in the lobby. All of our guest must be greeted and helped in a timely manner. All lost and found items are... More 

1 review
3 of 5 stars Reviewed April 26, 2015

I stayed at the hotel for 2 nights and overall it was a nice stay. It is definitely an old fashioned hotel but had a clean bed and bathroom. As far as breakfast... there was a coffee and tea stand in the room, a bowl of apples, fridge with yogurt and waffle maker. I didn't bother going down for breakfast... More 

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