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Shilo Inn Suites - Moses Lake

2.0 of 5 1819 East Kittleson Road, Moses Lake, WA 98837-9719
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Shilo Inn Suites - Moses Lake
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Shilo Inn Suites - Moses Lake
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115 reviews from our community

Traveler rating
    22
    39
    20
    13
    21
See reviews for
44
19
11
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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  • All months
    (115)
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    (27)
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    (48)
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    (17)
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Chantilly, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

Javier Tapia was on duty the evening my lady friend and I arrived (nearly midnight), having been on the road for 3+ days. He was very friendly and welcoming, making the two of us very comfortable and happy to be there. Made us feel like family! We decided right then and there that we would make it a point to... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Shilo Guest, We would like to thank you for choosing our Shilo Inn for your most recent stay. We are glad to hear Javier was more than hospitable at check in. It is our goal at Shilo to make sure that all of our guests feel welcomed and as close to home as possible. We hope to see you... More 

Troy, Montana
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Absolutely love this motel, staff is pleasant, rates are good, rooms clean and it is very convenient to where I need to go. HOWEVER...last time I stayed I booked online...somehow ended up on a sight called: Hotelsone.com!! BEWARE!!!!! I had booked 2 nights and had to cancel one due to an emergency. The staff at Shiloh was great, but could... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Miriam K. We would like to thank you for choosing the Moses Lake Shilo Inn for your accommodation needs and we appreciate you taking the time to let us know how your recent stay with us went. We are very pleased to hear that you enjoyed your stay with us. We would be more that happy to take assist... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 17, 2014 via mobile

This motel is disgusting. The halls smell of cat urine and upon checking into our room we discoverwd cockroaches on the bathroom sink. We stayed on the side not facing the highway and the apartment below us (I'm assuming the manager's) had cars with loud music coming and going all night.Our stay was like something out of a bad movie.

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Shilo Guest, I appreciate you taking the time to let us know how your recent stay at our hotel went and for choosing the Shilo Inn for your accommodation needs. I am sorry to hear your stay with us was not to your satisfaction. I can assure you we will contact our pest control company right away regarding your... More 

Auburn, Washington
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 25, 2014

Not very clean!! My husband and I stayed at the Shilo Inn at Moses Lake. The exercise and pool area was filthy. This was not the worst of our experience though. After spending two nights at the hotel, the morning of our departure, my husband turned over the pillow he had been using. There was blood on it! On closer... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Thank you for choosing Shilo Inns. I sincerely apologize for your experience. The items of concern you mention do not meet our standards and disturb me greatly. I have communicated your observations to housekeeping and immediate corrective action has been taken. Sincerely, S. Ball-Manager on Duty More 

Seattle, Washington
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 16, 2014

I reserved a particular room three months in advance. Without even telling me at check in I was given a different room. When I called the front desk to inquire, I was told that a big group was coming the next day and they needed that room for the group. Since I was only staying two nights, I was not... More 

Was this review helpful? Yes 2
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Verified Traveler, Thank you for your review and for being a valued Shilo guest. I sincerely apologize you did not receive the room you reserved. I will work with the front desk staff to be sure that doesn’t happen again. I sincerely hope you will give us a future opportunity to earn your confidence. Sincerely, Sadie Ball –Manager on... More 

Federal Way, Washington
Top Contributor
75 reviews 75 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 31, 2014

I purchased this hotel from Priceline. After I read the reviews on here, I was very nervous. We got to the hotel at 1 and they weren't ready for us so we visited town and came back at 4. Front desk was on the phone looking for a hotel for someone else so I don't know if they were sold... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Cherinnhmm from Federal Way, Thank you for your review and for being a valued Shilo guest. Sincerely, A. Tapia-General Manager More 

Seattle
Reviewer
3 reviews 3 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 26, 2014

On our way to Montana and was forced to stay in Moses Lake due to everything within 100 miles of our planned pitstop (Spokane) being booked for some sort of convention. I see why this place still had rooms available. Let's start with the keys...yes, real metal keys. Who does that these days? Aside from being a pain to pull... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Nunfa_78, Thank you for your review and for being a valued Shilo guest. I sincerely apologize that your experience did not meet your expectations. I hope that you will give us a future opportunity to earn your confidence. Sincerely, A. Tapia-General Manager More 

Seattle, Washington
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed July 19, 2014

Upon arrival there were two employees checking in 2 parties and then a person whose keys wouldn't work then me. The guy was rude the girl nice took 45 minutes to get a key to my room. No elevators to it sucks with bags. Ants and hair in tub. YUCK carpets stained shower head is gross fridge has broken down... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear Lame420, Thank you for your review and for being a valued Shilo guest. I sincerely apologize that your experience did not meet your expectations and for any inconvenience you experienced. I have addressed your concerns with my team and hope that you will give us a future opportunity to earn your confidence. Sincerely, Araceli Tapia-General Manager. More 

Memphis, Tennessee
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 17, 2014

I'm giving it 3 due to the kindness of the front desk and the price. It's definitely an oooollllddd hotel. Actually had room KEYS that matched the tube tv and phone in the bathroom. With that, my room felt clean even though it was so old. The breakfast was so-so but I didn't expect much from it. All in all,... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Moses Lake, responded to this review

Dear RL Photo, Thank you for choosing the Moses Lake Shilo Inn. It is great news to hear the desk staff was kind, and that our rooms were to your satisfaction. We look forward to seeing you again in the future. Sincerely, Araceli Tapia-General Manager More 

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Additional Information about Shilo Inn Suites - Moses Lake

Address: 1819 East Kittleson Road, Moses Lake, WA 98837-9719
Location: United States > Washington > Moses Lake
Price Range (Based on Average Rates): $
Hotel Class:2 star — Shilo Inn Suites - Moses Lake 2*
Number of rooms: 100
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Also Known As:
Shilo Inn Moses Lake
Moses Lake Shilo Inn

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