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Holiday Inn Express Hotel & Suites

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2515 196th Street SW, Lynnwood, WA 98036
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Holiday Inn Express Hotel & Suites
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169 Reviews from our TripAdvisor Community

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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver
Level Contributor
112 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

This is by far the worst hotel I have ever stayed at in my entire lifetime, the incompetence extended from front office/ reservations to billing. It is very poorly managed. We arrived early on the day of check-in and was asked to return later that day for our room (room no. had been assigned). We came back in the evening... More 

Was this review helpful? Yes
Briannan C, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear TequilaVancouver, We are so sorry to hear about the unfortunate experiences you suffered during your stay. We are happy to say that it is very unusual to hear about such extreme mistakes occurring; we hold our Front Desk staff to a very high standard. We hope that you are able to reconsider and visit us again the next time... More 

Chesterfield, Michigan
Level Contributor
257 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Rooms are large with fridge and microwave. 40 inch flat screen and work desk. Room was clean. Could use more lighting. Staff was very friendly and helped me out by allowing me to check in early. Next to old spaghetti factory. Breakfast was usual HIE fare

Was this review helpful? Yes
Briannan C, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear PhoenixSunDog, We are glad you enjoyed our proximity to enjoyable area amenities such as local restaurants and the Alderwood Mall. We are definitely proud of how friendly and accommodating our Front Desk staff is and are glad they demonstrated that for your arrival. We hope you stop by the next time you are in the Lynnwood area! Sincerely, Hanna... More 

Dallas, Texas
Level Contributor
203 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Easy to find hotel surrounded by awesome shopping and food! Cheese factory shares the parking lot! Hotel has always been clean and well maintained; staff are very friendly and accommodating. Every time I stay here I always know I will come back! Rooms are always clean and well maintained. I highly recommend it for business travelers in the north Seattle... More 

Was this review helpful? Yes
Briannan C, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

We are glad you are always welcomed by our wonderful Front Desk staff. Our Housekeeping team works hard to make sure that our spacious rooms are just like home. We hope you continue to feel excited about coming back the next time you are in the Lynnwood area! Sincerely, Hanna Bork Front Office Manager More 

Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel itself is average, what's weird is the creepy doll encased in the lobby. Very strange to see that when you walk into the hotel. The beds were adequate and room amenities were fine too. You are able to smell the pool from outside the building which indicates e chlorine levels in the water. My husband and son went swimming... More 

Was this review helpful? Yes
Briannan C, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Dave-Jenn996, We are sorry that you were not completely satisfied with our Pool and Jacuzzi. Our maintenance team works hard to maintain the chlorine levels and keeps the temperature at regional standard but of course our main priority is guest happiness. Our American Girl doll rooms are beautiful and very popular; it is unfortunate that you were creeped out... More 

Atlanta
Level Contributor
75 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed June 18, 2015

I do so love an HI Express. The Lynnwood HIE was no exception. The front desk staff was very welcoming. Really nicely sized room with a fridge and wifi and good A/C. The property is on a very busy thoroughfare so it is no problem finding stores, restaurants and other services. I would stay there again!

Was this review helpful? Yes
Briannan C, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear jgpatlantatraveler, We're so glad to hear you enjoyed your recent stay with us! We love the convenience of our location with all the great shops and restaurants nearby, and we're glad you did as well. We're also always happy to hear that guests have good experiences with our staff. We pride ourselves in providing great customer service, and we... More 

Wenatchee, Washington
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 3, 2015

I noticed that there were housekeeping trash bags staged by the elevator on our floor. Then a housekeeping staff came out on the first floor with a linen cart and several full trash bags. I was put-off by this practice. When we checked out, I asked the front desk if they had a service elevator, and if so, was it... More 

Was this review helpful? Yes
Briannan C, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear WenatcheSHEL, I am so pleased to hear you had positive experiences with our staff and our overall location cleanliness. I am very sorry to hear about the challenges you did encounter. While we would love to have a service elevator, we do try our best to minimize how much guests are impacted by the lack of it. I am... More 

Sydney, Australia
Level Contributor
135 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 stars Reviewed May 29, 2015

A vanilla chain hotel stay just off the I5 and close to plenty of dining options that fulfills the promise without occasioning too much excitement. What’s good: friendly and efficient front desk, the guest rooms are clean, comfortable, modern, commodious, well-equipped and everything worked as expected. Same with the bathroom. There is plenty of parking and complimentary wifi that works... More 

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Dupont, Washington
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 22, 2015 via mobile

Holiday Inn Express is pretty standard, regardless where it's located across the country. This one appears to have had some remodeling done so the room was nice. I faced the mountains which always makes me happy! This hotel is located right in the middle of everything. If you'd like to be in walking distance of tons of shopping, lots of... More 

Was this review helpful? Yes
Briannan C, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Mcuties, Thanks for your review! I'm so glad to hear we were able to give you a room with a nice view, and that you found our location so convenient for your needs. We love all the great shopping and food options in the area, and it's so nice to hear that our location helps makes things a little... More 

Hillsboro, Oregon, United States
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 11, 2015

Very clean, updated, and roomy. Our favorite place to have stayed so far. LOVED the continental breakfasts - lots of variety from fruit, cereal and pastries to meats and eggs and juices. Easy to get to, right outside of Seattle. Next to The Old Spaghetti Factory and down the street from a large shopping mall.

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London, United Kingdom
Level Contributor
76 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed April 11, 2015

In Seattle itself, you can never find a hotel comparable to this at this rate. So for the rate we paid, this hotel is a good budget choice, but if you pay over $120 per night you should consider other hotels in Lynnwood or Edmonds my opinion. It was advertised and sold to us as 3-star but it falls short... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Glen D, Thank you for your review and for enumerating the good, the not up to your par and the opportunities to improve. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. It is nice to know that you found our parking, cleanliness of the property, and spacious area... More 

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