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BEST WESTERN PLUS Icicle Inn

3.5 of 5 505 Highway 2, Leavenworth, WA 98826
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Certificate of Excellence 2014
BEST WESTERN PLUS Icicle Inn
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BEST WESTERN PLUS Icicle Inn
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591 reviews from our community

Traveler rating
    333
    191
    49
    11
    7
See reviews for
208
181
7
84
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Port Orchard, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Very well decorated and warm.. more of a resort than hotel.. the exercise room was nice with wipe down materials provided. Did not try the spa area but it looked nice and will try it on the next trip there. The staff and breakfast were great and one of the best breakfast setups we have seen.

Review collected in partnership with Best Western

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Leavenworth, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Get away in the mountains of Washington and enjoy a comfortable stay at the Best Western in Leavenworth. Great rooms friendly staff and so much to see. Tour the town and the great culture of the area, then when you are finished just relax in your room. Enjoy some of the things that this great hotel has to offer.

Review collected in partnership with Best Western

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Ephrata, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Exceptional customer service! Thank you Suzette! Your conversation and help during my visit was very much appreciated and this is the least I can do to thank you.!!! The lounge was very nice and Wendy suggested the wedge blend when I inquired on a good wine. Great way to end the evening...... Outstanding job to both!

Review collected in partnership with Best Western

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Seattle, Washington, United States
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We spent the last weekend at the Icicle Inn and came away very satisfied with it. They had good service, were dog and kid friendly and were close to the local ski trails. The entire Icicle Village with activities center offers a lot complete with games and a big screen to watch the Seahawks. The free breakfast was decent. The... More 

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Walnut Creek, California
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

When we walked in our room we immediately smelled urine. Note to Best Western: It's not a good idea to have carpeting in your pet friendly rooms. Being that we were there for one of the festivals, the hotels were completely booked so another room was out of the question. We had to keep the window partially open to reduce... More 

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Roadtravelerfornow, Director of Sales at BEST WESTERN PLUS Icicle Inn, responded to this review

Cee C - oh wow, it seems we really missed the mark with you this weekend. This is not the level of hospitality we strive to provide, would you please email me at danielle@iciclevillage.com so we can make this right? I'd like to get some more information from you so we can correct the smell issue in the room you... More 

union, United States
1 review
3 of 5 stars Reviewed 1 week ago

We stayed on the lower level and were disappointed in the noise level - walls seemed not adequate. The restaurant was out of prime rib at 7:00 p.m., Saturday. Staff was friendly. Breakfast was O.K. Room was comfortable.

Review collected in partnership with Best Western

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Roadtravelerfornow, Director of Sales at BEST WESTERN PLUS Icicle Inn, responded to this review

Chad C - it seems we missed the mark with you during your recent stay. I'm so sorry that we weren't able to earn more stars in your book, I'd like to get some more information from you so we can make it right, would you mind emailing me directly with more info? danielle@iciclevillage.com Thanks so much, Danielle More 

College Place, Washington
1 review
5 of 5 stars Reviewed 2 weeks ago

The rooms were very comfy, clean and made it very easy to relax in. Our Sweet had an amazing fire place and jacuzzi. The staff was very friendly and helpful. We loved it and will definitely plan another stay.

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Roadtravelerfornow, Director of Sales at BEST WESTERN PLUS Icicle Inn, responded to this review

Havok1775 - thank you so much for your kinds words and for the 5 stars! Let us know when you'd like to come back and we will make sure you have another great stay with us! Cheers, Danielle More 

Tacoma, Washington
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I loved it as did my family but it's a family place so expect to hear children running in the rooms above yours or in the all above you as parents let them get tired before bed. They do not have an indoor pool it's a covered pool that's outside. We ate their free breakfast and it was excellent when... More 

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Roadtravelerfornow, Director of Sales at BEST WESTERN PLUS Icicle Inn, responded to this review

asceptic2 - thank you so much for your review, we do our best to take great care of all our guests so we appreciate your understanding of children. I will make sure to note "away from the stairs" in your profile for the next time you stay with us! See you soon, Danielle More 

Honolulu
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel website advertises a pool that is 80'F year-round. It is not. The temperature is one that cannot be tolerated by children. I would offer that the methodology the hotel uses to record temperatures is not reflective of the actual temperature of the pool. Had the temperature been >80'F, kids could swim in it. During my visit, their were... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Roadtravelerfornow, Director of Sales at BEST WESTERN PLUS Icicle Inn, responded to this review

I am so sorry that we weren't able to provide the service that we strive so hard to achieve with each of our guests. I know you have spoken to both our Front Office Manager as well as our Chief Engineer about your concerns with the pool but please let me know if there is anything else we can do... More 

Ocean Shores
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I loved the place though it wasn't as close to the main drag in town as my husband would have liked, I would have loved to seen more information for children's activities posted around the lobby with the hours as it just wasn't there

Review collected in partnership with Best Western

Was this review helpful? Yes
Roadtravelerfornow, Director of Sales at BEST WESTERN PLUS Icicle Inn, responded to this review

Catherine C - thank you, thank you, thank you for the 5 stars! As I post this there is a monitor going up in the lobby by the fireplace that will scroll through ALL of the activities going on around the Resort so hopefully the next time you are here there won't be any confusion! See you soon, Danielle More 

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Additional Information about BEST WESTERN PLUS Icicle Inn

Address: 505 Highway 2, Leavenworth, WA 98826
Phone Number:
Location: United States > Washington > Leavenworth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Icicle Inn 3.5*
Number of rooms: 107
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Also Known As:
Best Western Plus Icicle Hotel Leavenworth
Best Western Icicle Hotel
Best Western Leavenworth
Leavenworth Best Western
Hotel Style:
#1 Business Hotel in Leavenworth
#5 Family Hotel in Leavenworth
#10 Romantic Hotel in Leavenworth

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