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Holiday Inn Express Hotel & Suites Lacey

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4460 3rd Avenue SE, Lacey, WA 98503
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Lacey
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Holiday Inn Express Hotel & Suites Lacey
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102 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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All months
Level Contributor
149 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent check in experience. Room was clean, good condition. Had a suite. Couch was comfortable. Everything seemed to work. Only down side.....hotel was full, no functions and at 1am we had one heck of a time finding a parking space. We asked the front desk as we went by if this was normal and they said yes when they are... More 

Was this review helpful? Yes
Erika T, Director of Sales at Holiday Inn Express Hotel & Suites Lacey, responded to this review

Dear Dan C, We are glad you took the time to write your comments regarding your clean and comfortable room. We apologize about the parking situation and although we do have a limited amount of parking spaces, there is also street parking available for overflow. Thanks again for your comments. We look forward to serving you next time you are... More 

Virginia
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From Ms. Erica and the front desk to Mrs. Sharon assisting with breakfast this was the best stay I've had in a while. The staff is super excited that you are there and take the time to greet you and get to know your name. Extremely clean in every location. The rooms are comfortable and the TV has the best... More 

Was this review helpful? Yes
Erika T, Director of Sales at Holiday Inn Express Hotel & Suites Lacey, responded to this review

Dear TALPRN, Thank you for such amazing review! We are happy you enjoyed your time with us and encountered great service from our team. We look forward to serving you next time you are in town. Warm regards, Erika T. More 

San Diego, California, USA
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I've stayed here a few times now and I really like the location and staff. The hotel appears fairly new and the room and hotel were clean and up-to-date. The hotel is not far from restaurants and near where I was visiting. If you like fresh cookies, check the lobby around 4pm! The breakfast buffet is very basic, though its... More 

Was this review helpful? Yes
Erika T, Director of Sales at Holiday Inn Express Hotel & Suites Lacey, responded to this review

Dear slcolfer, Thank you for the great review. Our hotel is in fact only 8 years old and our housekeeping team does an amazing job on keeping it up to date as you previously mentioned. We sincerely appreciate your feedback and preference. Thank you! Until next time, Erika T. More 

Everett, Washington
Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

All the staff at this location went out of their way to be helpful and gracious! The rooms are very comfortable, clean and well equipped. Great that the pool and Fitness Center are open 24 hours. However no one warned me that after 10pm you must be 18. I was with family with 2 under 18s along. We let them... More 

Was this review helpful? Yes
Erika T, Director of Sales at Holiday Inn Express Hotel & Suites Lacey, responded to this review

Dear Wellman1223, Thank you for commenting on the excellent service you received from our staff. We apologize about the miscommunication regarding our pool hours which are, 24 hours for adults and 10am-10pm for minors. However, we are glad your kids enjoyed our "Pancakes at Night" promotion which will continue for the rest of the month. We hope to accommodate you... More 

Puyallup, Washington
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had a great experience with this hotel. Throughout the entire planning process the staff was helpful and went out of their way to make sure I had a good experience. Erica was in charge of booking the group and she would provide me with all of the information I needed. Konrad was always ready to assist us in any... More 

Was this review helpful? Yes
Erika T, Director of Sales at Holiday Inn Express Hotel & Suites Lacey, responded to this review

Dear Jessica, First of all, congratulations! Please know that it means a lot to us that you trusted our hotel to accommodate your loved ones during such special time. We are very happy you had a great experience. Thank you so much for your kind words! We hope to serve next time you need accommodations in the area. Warm regards,... More 

Oshkosh, Wisconsin
Level Contributor
78 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here one night and had a great stay. The room was quiet, clean and the bed was comfortable. Be sure and get a room on the side opposite of the I-5 hwy to avoid road noise. The breakfast was typical Holiday Inn Express fare with a nice variety including hot items. The staff was friendly and efficient. There... More 

Was this review helpful? Yes
Erika T, Director of Sales at Holiday Inn Express Hotel & Suites Lacey, responded to this review

Dear OshKoshTraveler1, Thank you for finding the time to share your thoughts regarding your stay at our hotel. We appreciate your comments on the great service you received, cleanliness, and our hotel's convenient location. See you next time you need accommodations are in town. Safe travels, Erika T. More 

Arizona
Level Contributor
80 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent three nights here while my Granddaughter checked out a local college. It was clean, quiet, and close to all that we needed. The breakfast was very nice with a multitude of choices. I will say however that I was not impressed with the wine/beer in the evening and think if that is all they will offer they should not... More 

Was this review helpful? Yes
Erika T, Director of Sales at Holiday Inn Express Hotel & Suites Lacey, responded to this review

Dear Monirae, We are happy to know our hotel was a prefect fit for you during your trip. We would also welcome any feedback on anything else you would like to see added to our complimentary evening reception. Thank you for your time and for choosing to stay with us! Respectfully, Erika T. sales.hiexpresslacey@gmail.com More 

San Francisco, California
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed July 16, 2015

Pro: Friendly staff, daily breakfast, free/fast wifi; hundreds of cable-TV channels; comfortable bed; choice of pillows helpfully labeled "soft" and "firm". Con: One, smallish elevator with fairly worn carpet; close to $200/night seemed expensive.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lacey, responded to this review

Dear DPBird, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about breakfast, Wi-Fi and the bed. However, we’re sorry we fell below your expectation regarding the carpet condition of the elevator. We will address this concern. While we understand that your stay... More 

Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 12, 2015

We stayed here last minute during a baseball tournament and were pleasantly surprised. Holiday inn express is nice, clean, and convenient! Rooms are large and beds comfy. Pool is open 24 hrs which is unheard of!! The Free breakfast in the morning is good too.

Was this review helpful? Yes 1
Erika T, Sales Manager at Holiday Inn Express Hotel & Suites Lacey, responded to this review

Dear Malibugirl64, Thank you for staying at our hotel and for sharing your feedback. Glad you enjoy our comfortable beds, 24 hour pool and delicious breakfast. We look forward to accommodating you and your family next time you are in the area. Regards, Erika T. More 

Chico, California
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 8, 2015

We stayed here when we volunteered for the U.S. Open at Chambers Bay. Our entire experience here was excellent! The place was sparkling and the staff was so friendly and helpful the entire week of our stay. Because we had to get to the tournament early the night managers would make us a sack breakfast for us to eat on... More 

Was this review helpful? Yes
Erika T, Sales Manager at Holiday Inn Express Hotel & Suites Lacey, responded to this review

Hola elTigre45, Your wonderful comments are truly welcomed. We are glad we helped make it a great stay even after such long days of volunteering at U.S. Open. Thank you for choosing to stay with us. See you next time. Best, Erika T. More 

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