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All 8 Lacey hotels

Quality Inn & Suites

2.0 of 5 Motel   |   120 College St. SE, Lacey, WA 98503
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45%
Ranked #6 of 8 hotels in Lacey
A recent review
4 of 5 stars Reviewed February 10, 2014
Teal_blue512 Nanaimo, Canada
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61 people have reviewed this hotel

Traveler rating
    13
    12
    11
    8
    17
See reviews for
14
15
8
23
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Milwaukee, Wisconsin
Top Contributor
144 reviews 144 reviews
97 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Called ahead to make a reservation and the man at the front desk seemed fun but kinda cocky, then said just come in and I will work with you. As a business traveler I'm limited on what my company will spend. Got there and as a Rewards member (platinum) that I am, there are NO up grades. YOU MUST BE... More

Was this review helpful? Yes 1
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Nanaimo, Canada
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed February 10, 2014

Stayed briefly on our way to somewhere else and found this motel to be economical and clean with comfortable queen beds in smallish rooms.There is free wifi. Breakfast was modest but acceptable. We used a coupon found at a roadside rest stop and paid $60 a night. Liked the fact that there are several restaurants within walking distance. Staff was... More

Was this review helpful? Yes
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Brunswick, Maine
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 29, 2014

We rented seven rooms for 3 days,,the rooms are a bit small but have comfortable beds and include a fridge and microwave...they do have a fitness center with two saunas and a guest laundry. The rooms also have decent flat screen tv,s . They also have a good complimentary breakfast. I found the day staff to be very friendly and... More

Was this review helpful? Yes 1
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, I am very sorry to hear about your experienced during your stay with us. I am also disappointed to hear that our staff did not respond appropriately to rectify these issues. I would like to thank you for taking the time to bring these issues to our attention. We strive to provide all of our guests with... More

Nanaimo, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 25, 2014

Not pet friendly, paid an extra $30/night for 2 small dogs added to the$70/night charge it was $114.00. Stayed in way nicer places for less than that. Room was dated and bedside table drawers had funky smell. Bathroom was clean. Mattress uncomfortable and pillows were 1/2 size. Very disappointed.

Was this review helpful? Yes 1
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Spokane, Washington
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 22, 2013

I have stayed here numerous times, the most recent being in Dec. 2013. The staff is always very friendly and helpful. The rooms are just the right size for me and the location is very convenient. I don't think you can beat the value when in the Olympia-Lacey area.

Was this review helpful? Yes 1
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 11, 2013

I booked this single night via travelocity. No particular discount, $70. When I arrived with my disabled daughter, it just didn't look comfortable. It was cold, bathroom was tiny, two of the lamps didn't work. They wouldn't refund us because we had paid through a third party, Travelocity. We've been in the room for 2 hours, and it's still too... More

Was this review helpful? Yes 2
Representitive, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our heating not at proper standards. Your satisfaction is important to us and we will be using the feedback you provided to make improvements... More

Westport, Washington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 9, 2013

we stayed here because were not sure of the weather and had a doctors appt. very early. thepersonnel were frendly and helpful the rooms were clean , the bathroom was little tight but not bad. We would stay here again thanks

Was this review helpful? Yes 1
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Hood River, Oregon
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 3, 2013

This hotel meets all the minimum requirements for a safe, comfortable stay close to the freeway. The desk person was thoughtful enough to move us to a room that was further from an active toddler without us even asking. Breakfast choices were good. Great value.

Was this review helpful? Yes 1
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Pefferlaw
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 4, 2013

nice alterative to the busy city but close enough to do day trips,diamond in the rough for sure,great value,awesome walking trails,we loved the small town feel and the little cafes. will stay here again if in the area,awesome checkin by the "brat" :-) :-)

Was this review helpful? Yes 3
Kimberly C, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you so much for your review! We really do love the feedback that we get from our guests! I'm so glad that you enjoyed your stay with us and also took advantage of the surrounding area! We are located next to many great restaurants and walking trails! We hope to you back here soon! More

Spokane Valley, Washington, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 3, 2013

The was a little crowded for four adults even with two beds. However it served it's purpose perfectly as a place to sleep. The highway seemed a bit noisy but once I fell asleep it was quickly forgotten. The breakfast area was clean and well stocked with plenty of food.

Was this review helpful? Yes 12
Kimberly C, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you so much for your review! We do enjoy hearing what our guests think of their stay. I'm glad that you and your company slept well and enjoyed our complimentary breakfast. We hope to see you again soon! More

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Additional Information about Quality Inn & Suites

Also Known As:
Quality Inn Lacey
Lacey Quality Inn
Address: 120 College St. SE, Lacey, WA 98503
Phone Number:
Location: United States > Washington > Lacey
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #6 of 8 hotels in Lacey
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Official Description (provided by the hotel):
This hotel is located within walking distance of Saint Martin's College. The hotel is also just minutes from Evergreen State College, Lucky Eagle Casino, Little Creek Casino, Port of Olympia and the Olympic Flight Museum. ... more   less 
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