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All 8 Lacey hotels »

Quality Inn & Suites

2.0 of 5
120 College St. SE, Lacey, WA 98503
Hotel amenities
Ranked #8 of 8 hotels in Lacey
3.0 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveler rating
    4
    3
    3
    4
    6
Date Rating
SanDiegoRic
Port Ludlow, Washington
Senior Reviewer
10 reviews
3 helpful votes
2 of 5 stars Reviewed January 28, 2012

We showed up about 3:25 PM and waited in line to be given our room. That was not the problem at all except as we waited a gentleman approached us and asked, "would you like to buy my room for $40. I paid $90 for it and only stayed about an hour. We got electricity at home and want to... More

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willhsmith79
1 review
1 of 5 stars Reviewed January 17, 2012

This is one of the absolute worst motels I've ever stayed in. Dirty, old, moldy, and smells awful. So disappointed! All of the odd #ered rooms are adjacent to the freeway and it sounds like you are sleeping under an overpass. Room was nonrefundable so I had no choice but to stay after arriving. Not worth the $ at all,... More

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stringtime
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5 of 5 stars Reviewed August 20, 2011

nice rooms, best bed out of five wash to oregon motels. hall carpets well traveled.arrived in the last 20 minutes of breakfast. but still plenty of food. a harding working young lady ran the breakfast. at checkout the deskclerk said we could leave out car parked there for the day, while we went to a mariners game . thank you... More

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datageekhr
Hood River, Oregon
2 reviews
3 of 5 stars Reviewed February 15, 2011

Basic no frills accomodation. Plus is the jetted tub in some rooms, mgt seems a bit lax with up keep and maintenance. Fitness room is well I was unable to get a work out in as the eliptical machine was a lower grade and non functional. I was suprised to see a fairly newer treadmill along with a much older... More

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Dennis Chandra, Manager at Quality Inn & Suites, responded to this review
August 29, 2011

Dear Valued Guest, I want to thank you for taking the time to give us feedback on your stay. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. Our goal is to provide outstanding accommodations and great service at reasonable prices to all of our guests. It is through your comments that... More

LordofCards
Vancouver, Canada
1 review
1 of 5 stars Reviewed October 11, 2010

This has to be one the worst places I have ever stayed. Dark, dirty, musty rooms, broken furniture & faucets, hot water took forever to get lukewarm. Dirty worn out carpets...all for $72 plus taxes. I got fooled by the website photos. Don't let it happen to you. More

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Dennis Chandra, Manager at Quality Inn & Suites, responded to this review
January 23, 2011

Dear Valued Guest, I am very sorry to hear about the housekeeping and maintenance issues you experienced during your stay with us. I would like to thank you for taking the time to bring these issues to our attention. We strive to provide all of our guests with outstanding accommodations and service at reasonable prices, and we are very sorry... More

Alphawolf71
Tampa,Florida
Contributor
15 reviews
7 helpful votes
2 of 5 stars Reviewed July 30, 2010

For a no frills hotel, location was ok, rooms were not. Having 3 people sleep in one bed immediately bumped the rating down several notches but since it was a very full hotel, it's forgivable. The quality of the room, not so much. Towels were rough and the sink very small. The carpets could have used a good steam clean.... More

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Dennis Chandra, Manager at Quality Inn & Suites, responded to this review
January 23, 2011

Dear Valued Guest, I am very sorry to hear about the housekeeping and maintenance issues you experienced during your stay with us. I would like to thank you for taking the time to bring these issues to our attention. We strive to provide all of our guests with outstanding accommodations and service at reasonable prices, and we are very sorry... More

AcePortland_OR
Portland, OR
Top Contributor
86 reviews
17 helpful votes
3 of 5 stars Reviewed May 3, 2010

We arrived in the afternoon and negotiated at price of $64 plus tax, a decent price for the small but clean room and minimal buffet breakfast. Inn faces a busy street in front and Interstate 5 in the back. Windows must be kept closed. It's walking distance to St. Benedict College and it's beautiful campus for walking. More

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Dennis Chandra, Manager at Quality Inn & Suites, responded to this review
January 23, 2011

Dear Valued Guest, I want to thank you for taking the time to give us feedback on your stay. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. Our goal is to provide outstanding accommodations and great service at reasonable prices to all of our guests. It is through your comments that... More

19ford40
Fairfield Ca
1 review
4 of 5 stars Reviewed March 12, 2010

Great place to stay,good breakfast,nice beds,close to free way and places to eat. More

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Dennis Chandra, Manager at Quality Inn & Suites, responded to this review
January 23, 2011

Dear Valued Guest, On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise for our hotel. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all... More

pixelreflex
seattle
Reviewer
4 reviews
2 helpful votes
1 of 5 stars Reviewed December 28, 2009

This would have to be one of the most grossed out places I have ever stayed. There was not even any hot water, extended cable as advertised, and the wifi did not work. They told me that it was all the other services providers fault. Regarding the hot water they told me that I needed to giggle the handle up... More

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Dennis Chandra, Manager at Quality Inn & Suites, responded to this review
January 23, 2011

Dear Valued Guest, I am very sorry to hear about the housekeeping and maintenance issues you experienced during your stay with us. I am also disappointed to hear that our staff did not respond appropriately to rectify these issues. I would like to thank you for taking the time to bring these issues to our attention. We strive to provide... More

spencer54dupont
dupont
1 review
1 of 5 stars Reviewed December 27, 2009

I received an unauthorized charge to my credit card in the amount of $273.00 . I have disputed it several times with no success. I cannot even get the managers name due to uncooperative employees, Jay and Sital. My next step I suppoose will be the BBB or the Attorney General. More

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Dennis Chandra, Manager at Quality Inn & Suites, responded to this review
January 23, 2011

Dear Valued Guest, I regret to hear that you had an unpleasant experience with our business. We take issues of credit card fraud and misuse very seriously and our payment policies are structured to avoid these problems. Where they do occur we make sure that every instance is looked at closely by a member of our management team. We sincerely... More

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Quality Inn & Suites Also Known As

  • Quality Inn Lacey
  • Lacey Quality Inn
Address: 120 College St. SE, Lacey, WA 98503

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