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All 8 Lacey hotels

Quality Inn & Suites

2.0 of 5 Motel   |   120 College St. SE, Lacey, WA 98503
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43%
Ranked #7 of 8 hotels in Lacey
A recent review
3 of 5 stars reviewed 1 week ago
0993 Saint Paul, Minnesota
  • Overview
  • Reviews (66)
  • Photos (8)
  • Amenities
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  • Room tips (18)
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66 people have reviewed this hotel

Traveler rating
    13
    13
    13
    10
    17
See reviews for
16
17
8
24
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
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English first
Saint Paul, Minnesota
Top Contributor
67 reviews 67 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Pretty average, small but clean room, VERY LOUD TRAFFIC NOISE from the freeway. Air conditioner also stopped working in the middle of the night and the room got very hot. Really not up to the expected quality.

Was this review helpful? Yes
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I would also like to apologize about the A/C Not properly working. Your satisfaction is important to us and we will be using the feedback... More

1 review
2 of 5 stars Reviewed 1 week ago

We decided to stay here on our way back from an event we do as my husband had an early Dr appt in Olympia. I find it annoying that they want $20plus for a king bed Never have seen that before at other hotels Asked if it was possible, at 1am to have that but were quoted $10 plus tax... More

Was this review helpful? Yes
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review

Carleen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional... More

Denver, Colorado
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

A convenient location with dining nearby and a good onsite breakfast but our stays have been a mix of good and bad. The hotel is convenient to the interstate and college. Although generally clean and recently renovated, maid service needs some revamping as the room we most recently had had not been thoroughly serviced. Coffee was still in the coffee... More

Was this review helpful? Yes
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I especially to apologize for the dirty coffee carafe not being cleaned. I have talked to mark the hotel manager he will be working with... More

Idaho City, Idaho
Contributor
20 reviews 20 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hotel is the basic budget model. However, it is located near I 5 and has no sound proofing. Road noises will keep you awake at night unless you travel with ear plugs (we don't). Breakfast was ok, other shopping (eg Safeway) nearby.

Was this review helpful? Yes 1
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sandy.S More

Ft. lauderdale
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A lot of these chain hotels are pretty much "ya get what ya pay for" but this one is a bit better than most. We thought that the room was is good condition and clean. The location is very good - maybe .5 mile for the interstate and there are restaurants, etc within easy walking distance. Dennis and J, a... More

Was this review helpful? Yes
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Milwaukee, Wisconsin
Top Contributor
168 reviews 168 reviews
105 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed March 24, 2014

Called ahead to make a reservation and the man at the front desk seemed fun but kinda cocky, then said just come in and I will work with you. As a business traveler I'm limited on what my company will spend. Got there and as a Rewards member (platinum) that I am, there are NO up grades. YOU MUST BE... More

Was this review helpful? Yes 5
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Nanaimo, Canada
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 10, 2014

Stayed briefly on our way to somewhere else and found this motel to be economical and clean with comfortable queen beds in smallish rooms.There is free wifi. Breakfast was modest but acceptable. We used a coupon found at a roadside rest stop and paid $60 a night. Liked the fact that there are several restaurants within walking distance. Staff was... More

Was this review helpful? Yes
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Brunswick, Maine
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 29, 2014

We rented seven rooms for 3 days,,the rooms are a bit small but have comfortable beds and include a fridge and microwave...they do have a fitness center with two saunas and a guest laundry. The rooms also have decent flat screen tv,s . They also have a good complimentary breakfast. I found the day staff to be very friendly and... More

Was this review helpful? Yes 1
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, I am very sorry to hear about your experienced during your stay with us. I am also disappointed to hear that our staff did not respond appropriately to rectify these issues. I would like to thank you for taking the time to bring these issues to our attention. We strive to provide all of our guests with... More

Nanaimo, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 25, 2014

Not pet friendly, paid an extra $30/night for 2 small dogs added to the$70/night charge it was $114.00. Stayed in way nicer places for less than that. Room was dated and bedside table drawers had funky smell. Bathroom was clean. Mattress uncomfortable and pillows were 1/2 size. Very disappointed.

Was this review helpful? Yes 1
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Spokane, Washington
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 22, 2013

I have stayed here numerous times, the most recent being in Dec. 2013. The staff is always very friendly and helpful. The rooms are just the right size for me and the location is very convenient. I don't think you can beat the value when in the Olympia-Lacey area.

Was this review helpful? Yes 1
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

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Additional Information about Quality Inn & Suites

Address: 120 College St. SE, Lacey, WA 98503
Phone Number:
Location: United States > Washington > Lacey
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
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Also Known As:
Quality Inn Lacey
Lacey Quality Inn

8 photos of this hotel

Management photos: Courtesy of the property manager

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Other (3)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
This hotel is located within walking distance of Saint Martin's College. The hotel is also just minutes from Evergreen State College, Lucky Eagle Casino, Little Creek Casino, Port of Olympia and the Olympic Flight Museum. ... more   less 
Number of rooms
77

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