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Extended Stay America - Seattle - Kent

2.5 of 5
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22520 83rd Avenue South, Kent, WA 98032
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Extended Stay America - Seattle - Kent
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Ranked #9 of 13 Hotels in Kent
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59 reviews from our community

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    15
    11
    14
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14
6
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18
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (59)
  • Mar-May only
    (15)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (8)
All months
1 review
1 of 5 stars Reviewed 1 week ago

I stayed in this hotel 13 days while on business. I checked out early and am telling my company to never book rooms with this hotel again. There was nothing in the room when I checked in . No towels,soap,dishes, silverware,cups nothing. I asked the front desk to please remedy this when I left for work the next morning. Nothing... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Great location, nice building, affordable, clean rooms, and staff go above and beyond for any and all wants and needs. The manager is ridiculously awesome and a particular staff member, Timothy, is the kindest, most customer-satisfying, person we've had ever dealt with. Just with him I give 5 stars!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Kent, responded to this review

It is so rewarding to read that you had such a great stay with us. Thank you for your comments. I am glad to read that you were pleased with your room and our customer service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our... More 

Goldendale, Washington
2 reviews
5 of 5 stars Reviewed January 12, 2015

I stay at this hotel once or twice each month. The front desk crew have always treated me well and greet me with a smile. The rooms have recently been remodeled and look awesome. The rooms are always clean. The "free" breakfast is just right for me. It's not as much as other places, but just right for me. The... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Kent, responded to this review

It is so rewarding to read that you had a such a great stay with us. Thank you for your kind comments regarding our staff and grab-and-go breakfast. I am glad to read that you were pleased with what we have to offer. The staff and I would like to thank you again for posting your review. We look forward... More 

Seattle
1 review
5 of 5 stars Reviewed December 4, 2014 via mobile

Enjoyable stay, clean and comfortable. Great kitchen, allowed me to make two dishes to take to a Thanksgiving dinner! Fresh fruit and muffins for breakfast was a nice added bonus! Good location, easy freeway access. I would have enjoyed a better selection on cable TV but all around a good experience.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you so much for posting a review of our property. I'm thrilled that our hotel work out for you so well over the Thanksgiving Holiday. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.​ More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 13, 2014

The employees need more training. I was greatly inconvenienced and I'm still waiting for a resolution. They took my debit card and now can't find it. The girl that took it denies taking it so now I'm waiting for management to review previous days cameras to hopefully find my card.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the issue you encountered with your debit card during your visit with us. Please contact me, at knt@extendedstay.com, if you would like to discuss this further. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to provide you with a... More 

Brisbane, Australia
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 29, 2014

This is a very basic hotel, and nothing more. Sheets on small double bed were quite threadbare, towels were clean, but small and stiff. No utensils or cooking equipment in the kitchen as the website advertises, I guess people were stealing stuff so now you have to go to the lobby to get stuff, no ice or vending machines that... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you for writing a review of your experience. We are glad that you enjoyed our service; however, we are disappointed that you didn't have an exceptional stay with us. We made a company-wide decision to store our kitchenware in a sterile environment to ensure our guests receive the cleanest items possible. We apologize that our customizable kitchen packs were... More 

Kent, Washington
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 8, 2014

Two visiting employees BOTH had un-cleaned, dirty rooms with unchanged used sheets. When the front desk was notified (multiple times), both were assured that the problem would be addressed. After 4 days and no clean sheets nor towels, I moved them to another hotel. (The sheets that had been stripped off the bed by our employees on the first day... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you for your recent review of your experience. We sincerely apologize that the rooms for your employees were not clean at arrival and that our staff did not address the issues in a timely manner. We will be working with our staff to ensure we are cleaning rooms properly and providing our guests with prompt, superior service. Thank you... More 

O'Fallon, Missouri
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 28, 2014

I booked this hotel for a business trip for my office, and feel like I have to apologize for doing so. No amenities what so ever, a breakfast that consisted of granola bars, and a staff that could really care less about everything associated with their job. If you're going for price, go for it. If you like hotels that... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you for taking the time to write a review of your stay. We are sincerely sorry that our hotel did not meet your expectations and that our staff did not provide you with quality service. We provide coffee, muffins, granola bars, oatmeal, and fresh fruit each morning for our guests that do not have time to cook in their... More 

Cary, Illinois
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 24, 2014

No pool, no lobby, no business area, disinterested staff. This hotel is a joke. Not very accommodating for business people or leisurely travelers. Just the basics: rooms and a front desk to take your money, and it's not even competitively priced either. Do yourself a favor and skip this place!

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you for taking the time to write a review of your stay. We are sorry to hear that our hotel did not meet your expectations. In response to your feedback, we will be working with our staff to make sure we are always providing quality service. Thank you for sharing your experience with us. If you would like to... More 

Vancouver, Canada
Senior Contributor
43 reviews 43 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 22, 2014

Room was clean, comfortable, bed was pretty comfortable - there were holes in the blankets though. It wasn't overly hot or cold, but the weather was Front desk staff were cordial and not overly-friendly, although one shorter blonde lady did stand out as very helpful and friendly. I would say the hotel is conveniently located as it's right off SR... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Sam - We appreciate you taking the time to write a review of your stay. We are glad that you enjoyed your clean, comfortable room and that our staff provided you with quality care; however, we are sorry to hear that our grab-and-go breakfast did not meet your expectations. We offer coffee, muffins, granola bars, oatmeal, and fresh fruit each... More 

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