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Extended Stay America - Seattle - Kent

2.5 of 5
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22520 83rd Avenue South, Kent, WA 98032
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Extended Stay America - Seattle - Kent
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1 room 1 guest
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Ranked #9 of 13 Hotels in Kent
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71 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed yesterday NEW

On our last night of vacation we decided to splurge a bit and get a more expensive room ($240!!) after taxes. What a terrible mistake. First off we noticed there was no tv remote to be found. While in the process of searching the the remote we discovered how truly dirty the room was. Old hair ties, garbage, and many... More 

Was this review helpful? Yes 1
Everett, Washington
Level Contributor
3 reviews
2 of 5 stars Reviewed 3 weeks ago

We reserved a room that we found had a kitchen in it but had no pots, pans dishes or utensils. The staff didn't tell us we needed to "order" these items? Walls were paper thin so much so you heard the neighbors walking around their room. And the "breakfast" was muffins in plasic bags, asst'd fruits and packaged oatmeal, cereal... More 

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Travelers are raving about these Kent hotels

1 review
1 of 5 stars Reviewed 4 weeks ago

I truly loathe Kent and I hate staying here. Extended stay America in Kent has not changed my expectations. I arrived at 1:00 PM to be told check in is at 3:00 and no rooms were available. Ok, that happens, but when I asked if I could use their restroom after such a long drive I was informed there was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thank you very much for providing us with your feedback. If you have any... More 

Sainte Genevieve, Missouri
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 25, 2015

So my brother-in-law had made reservations for the four of us, I read the review on tripadvisor, and _I_ had reservations! It looked horrible and i checked out other hotels in the area, thinking we would leave after the first night. Nope. It was 180 degrees different than the reviews. Maybe the owner or manager made some huge changes. I... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Seattle - Kent, responded to this review

Hi Ed, Thank you for your recent review of your stay. I am glad you were pleasantly surprised with our recent changes; there is still more to come! In response to your feedback, I plan to continue to move forward with updating our facilities, as we continually work to improve our hotel. I really appreciate the feedback you shared. If... More 

Edmonton, Canada
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 17, 2015

We stayed there for three days on our visit to Seattle. Rooms and halls were recently renovated and were clean. Bed was comfortable. Nice to have a small kitchen but you need to ask staff for pots and pans and other kitchenware. Breakfast is a grab and go and there is not much there. Staff were friendly but we did... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our hotel. We strive to provide a clean, comfortable and relaxing place to stay. To uphold our company's high standards, we will continue to update and train our staff to be the very best moving forward. Thank you for sharing your... More 

Folsom, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 15, 2015

I had booked with a promotion and had shown email confirmation to the lobby staff. Still she was not intending to honor it and wanted full price. Called up customer care and was asked to speak the truth & be honest -- what the ****? Didn't like their messed up system. The room was not clean, dirt swept under furniture... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that your concerns were not addressed at the time of your stay. Your comments were reviewed by the staff, and we will make every effort to make sure your experience is not repeated. Thank you very much for providing us with your... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 8, 2015

No airconditioning on a 90 degree day. No pans, silverware, or dishes provided in kitchenette. No trash can provided in the room. No ash tray provided in a smoking room. Useless staff who simply pushed issues off to the management. Management simply responded "talk to Expedia.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the air conditioner did not work properly and you were not told dishes are available at the Front Desk. As this hotel’s manager, I can assure you that we are in... More 

Portland, Oregon
1 review
1 of 5 stars Reviewed July 1, 2015

This was awful. We checked in 6/27/15. Got to the room and it was supposed to be non smoking. It smelled badly of cigarettes. We went down to the front desk and complained and asked for a different room. We were told that because we booked through Travelocity they wouldn't move us. They gave us a bottle of Febreeze to... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Seattle - Kent, responded to this review

Hi Lora, I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that there was so many issues with noise and support from the front desk. Please accept my apology. I am speaking with the staff to ensure that these issues do not happen again in the future. I really... More 

Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 28, 2015

We checked in on Sat 13th with our small snake pet and a cat. The front desk person was a bit hesitant and needed to check with the manager; after getting the approval, she allowed us to check in our pets with the usual pet fee per day + deposit. On the following Sunday, the front desk called us and... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 24, 2015 via mobile

If you're staying here for the cheap price and not quality, this is the hotel for you. I would never recommend this hotel to anyone, especially for an extended stay ironically enough. I've stayed here on business for a month now, and I'm working w/ my boss to get me out of here. Not only is it an inconvenience to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Kent, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that our amenities were not to your expectations. In response to your feedback, I will be inspecting our linens as well as making sure we are providing guests with professional customer service. I will also be working... More 

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