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Crossland Economy Studios - Seattle - Kent - Des Moines

2.0 of 5
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25104 Pacific Highway South, Kent, WA 98032
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1 room 1 adult
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Crossland Economy Studios - Seattle - Kent - Des Moines
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68 Reviews from our TripAdvisor Community

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There are newer reviews for Crossland Economy Studios - Seattle - Kent - Des Moines
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Frostproof, Florida
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed June 15, 2015

This is not a clean place. Yes the staff was nice and friendly. The first room we were given smelled like a dog had pooped in it. It was a pet room. My hubby spilled water in the bathroom so I wiped it up with the floor towel. You would not believe how dirty the floor was. We moved to... More 

Helpful?
5 Thank judyg0313
Manager_11525, General Manager at Crossland Economy Studios - Seattle - Kent - Des Moines, responded to this review

I appreciate you bringing your experience to our attention. I am so disappointed to hear about the issues you encountered regarding the elevator. Please accept my apology. We appreciate the kind comments about our staff; however, we apologize that the cleanliness wasn’t to your satisfaction. Your comments were reviewed by the staff, and we will be holding a meeting so... More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed April 28, 2015 via mobile

I checked in with the General Manager, Denna. She was delightful and very friendly. The room had minor issues in which she fixed almost immediately. I am looking forward to becoming a regular client. Free wifi $2 laundry $1+ for the dryer depending on how many minutes you need. Optional kitchen appliances More...

Helpful?
3 Thank KiiNGCHARLES
Tacoma, Washington, United States
1 review
5 of 5 stars Reviewed January 16, 2015

We've been staying here for a month now and we love the staff! So friendly and helpful! They always go above and beyond! De has been so accommodating, nice and understanding! Also, Timmy at the front desk is ALWAYS HELPFUL AND ALWAYS A SMILE ON HIS FACE!! Both have phenomenal customer service skills! I witnessed a obviously delusional man telling... More 

Helpful?
Thank Georgina S
Manager_11525, General Manager at Crossland Economy Studios - Seattle - Kent - Des Moines, responded to this review

Thank you for taking the time to tell us about your stay. We are thrilled to hear that you have had such a wonderful experience with us. We are proud of our staff for providing you with such quality service. Thank you again for your kind words. We look forward to hosting you again soon. More 

2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed November 18, 2014 via mobile

Worst stay ever moved to 3 different rooms. All having bed bugs and hobo spider's.kids got bit.they wouldn't pay any medical bills. Not only staying next to crack heads. Don't waste your time or money.

Helpful?
6 Thank Preston H

Travelers are raving about these Kent hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 18, 2014

Staff Not organized well our room was dirty smelly and we got bitten by bugs while sleeping. I think because they allow pets there is not way to control if the animal has fleas or not. Just like they have non smoking rooms thy should have special rooms for people with allergies that can't stand smoke and pet dander.

Helpful?
2 Thank 4sho
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 13, 2014

I wish I could give 0 stars for this place, me and my husband were passing through and just needed a place to sleep. It was so disgusting bed not clean, everything smelled so strongly of cigarettes and urine. SO BAD. It was so scary there as well. People in the parking lot drinking, police always passing through because it's... More 

Helpful?
2 Thank Yesenia C
Menlo Park, CA
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed September 27, 2014

I stayed here two nights in September, 2014. I had a first floor room convenient to parking, room and bath were OK. The room had a small kitchen set up but no kitchen stuff. A note said this could be had at the desk. (for a fee I imagine) The only glasses or cups in the room were two plastic... More 

Helpful?
2 Thank arntrip
Manager_11525, General Manager at Crossland Economy Studios - Seattle - Kent - Des Moines, responded to this review

Thank you for writing a review of your recent stay. I am sorry that you encountered so many problems while you were with us. As a note, we do not charge for any dish deliveries to your room or any coffee makers and coffee which are also available to our guests without charge. As part of our FRESH guest rooms... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 15, 2014

Ok first of all we stayed here one month while our home was being renovated. At first everything was ok, but then nighttime fell and the place became wild. People sitting in cars for long periods of time looking very suspicious. Yelling coming from adjacent rooms until the police showed up and took them away. The place just felt sleezy... More 

Helpful?
1 Thank Gregory1963
Manager_11525, General Manager at Crossland Economy Studios - Seattle - Kent - Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. I am so sorry to read that you did not feel safe during your stay with us. Please know that we have hired a security guard to eliminate the security issues you were concerned with. We are happy to let you know that we are under new... More 

Orlando, Florida, United States
Level Contributor
164 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed September 14, 2014 via mobile

If you're just yourself, not with family, if you're going to spend all of your day away and come at night for a shower and sleep. If you don't need wifi and looking for a longer stay place, this is an average place to stay. If booking online, check the fine print and do your research. You get what you... More 

Helpful?
1 Thank Carlos G
Manager_11525, General Manager at Crossland Economy Studios - Seattle - Kent - Des Moines, responded to this review

Thank you for your review of our hotel. I am sorry to read that our Wi-Fi did not meet your needs. We are working very hard with our corporate offices to resolve this issue. As well, I am very disappointed to read that you did not feet safe staying at our hotel. We take safety very seriously, so I am... More 

Shady Cove, Oregon
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed September 2, 2014

The staff was very nice but there where some issues. To start with we were given a non-smoking room that smelled like a chain smoker had just stayed there. When we asked to change because of the smell we were told that they would find us another room and let us know. So we waited in the smoky non-smoking room... More 

Helpful?
1 Thank Likes2Getout
Manager_11525, General Manager at Crossland Economy Studios - Seattle - Kent - Des Moines, responded to this review

Thank you for writing a review of your stay. We are sorry to hear that you encountered a smoke odor in your first room; however, we are glad that our staff was able to move you to a satisfactory room. We will work with our housekeeping staff to ensure all of our rooms smell fresh prior to our guest's arrival.... More 

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