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Quality Inn Kennewick

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7901 West Quinault Avenue, Kennewick, WA 99336-1097
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Quality Inn Kennewick
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72 Reviews from our TripAdvisor Community

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Milwaukee, Wisconsin
Level Contributor
237 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 stars Reviewed October 27, 2015

This is my second time at this hotel and I'm so glad I found it again! Dulce checked me in and was so personable and she sure seemed to know her guests, (the regulars) Laughing and having fun with them as she checked them in and as I returned to the desk later, she was still making them feel at... More 

Helpful?
2 Thank Brent S
Maria C, General Manager at Quality Inn Kennewick, responded to this review

We are here to impress you and we are so happy that you enjoyed your stay! Reading this makes me very proud of Dulce who went above and beyond to make your stay memorable. I'll be sure to thank her for her great efforts. We appreciate the time you took to share your experience with other travelers and we look... More 

Allyn, WA
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 21, 2015

We stayed in this hotel on a weekend night while attending a family function. It took a little time to check-in, but I realized the agent was trying to find a room that best suited our requests. We ended up in a king-bedded room on the top floor with a view of the river, over the mall roof. There is... More 

Helpful?
Thank exagent
Maria C, General Manager at Quality Inn Kennewick, responded to this review

We appreciate guest(s) feedback whether positive or negative as this allows us to continue to ensure that guest have a memorable experience with us. Whether that be ensuring all items in our guest rooms are properly functioning to providing our guest with exceptional customer service. Quality Inn & staff appreciates your business and hope to see you again. More 

East Wenatchee, Washington
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 16, 2015

We have stayed here several times over the past few years attending events in the area. Rooms are always nice and clean.....and quiet. Staff was excellent and the breakfast bar was well managed. Short distance to mall and good restaurants.

Helpful?
Thank Richard E
Maria C, General Manager at Quality Inn Kennewick, responded to this review

Thank you for showing your loyalty to Quality Inn, on your recent return visit. Your comments about our staff and their friendliness will be shared with the team. Many guests find our location to be a bonus on their first visit and a reason to return. We look forward to serving you again the next time you visit the area. More 

Albuquerque, New Mexico
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 15, 2015 via mobile

I have stayed at this hotel a number of times over the past five months. The rooms are always nice, clean, and quiet. The staff is always helpful. I keep coming back to this hotel during my business trips due to the good price, nice facilities and location.

Helpful?
Thank Charles M
Maria C, General Manager at Quality Inn Kennewick, responded to this review

Your review is appreciated. We are pleased to hear that you enjoyed our relaxing hotel and that the staff is always so responsive. Please know that we appreciate your business and look forward to the pleasure of accommodating you again. More 

Redding, California
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed September 13, 2015

On our way to Glacier Park & Calgary, AB Canada overnight. Great hotel, clean & comfortable. The home baked cookies in the evening was a nice treat! The parking is good since we were pulling a motorcycle trailer & within walking distance to the Texas Roadhouse restaurant which was great. Kinda like our Logan's here in Redding, California.

Helpful?
Thank Linda T
Maria C, General Manager at Quality Inn Kennewick, responded to this review

Thank you for taking the time to comment on your stay. My staff & I are motivated by guest comments like yours. We are happy to hear that you enjoyed our convenient location and our relaxing hotel. Your comments and feedback are very important to us as we strive to provide the absolute best experience for our guest. We look... More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed September 10, 2015 via mobile

The hotel staff provides excellent service. The hotel is in a great location for restaurants. Easy access to many retail stores. The staff is very friendly and willing to assist you in any way it can. I will visit the Quality hotel every time I am in the Tri-Cities area.

Helpful?
Thank Lola_317
Maria C, General Manager at Quality Inn Kennewick, responded to this review

Thank you for taking the time to comment on your stay. My staff & I are motivated by guest comments like yours. We are happy to hear that you enjoyed our convenient location and our relaxing hotel. Your comments and feedback are very important to us as we strive to provide the absolute best experience for our guest. We look... More 

San Francisco, California
1 review
5 of 5 stars Reviewed September 9, 2015

Linda was great! Stayed in the top floor beautiful view of the city at night. Has an elevator and a hot breakfast in the morning outdoor and indoor pool very convenient. Will definitely stay again in the future thanks.

Helpful?
Thank Bellamendi
Maria C, General Manager at Quality Inn Kennewick, responded to this review

Thank you for taking the time to write a review on your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team especially with Linda. Your rating will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an... More 

Richland, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 8, 2015

So we got a Jacuzzi room for a night. First off they should let you know the water to fill the tub trickles out taking 45 min before you can use it. More importantly we had heard about checking your bed with a black light so we decided to try it. For those that dont know a black light will... More 

Helpful?
2 Thank branden99354
Maria C, General Manager at Quality Inn Kennewick, responded to this review

Thank You for the time you have invested to write a review about your experience. We appreciate the research you did and I apologize for not exceeding your expectations. Your specific feedback is very helpful and we will use it to coach our team. Please accept my apology. More 

Travelers are raving about these Kennewick hotels

Colorado
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed July 27, 2015

We stayed here for one night driving through town. The hotel staff acted like I was a disruption during their shift for trying to rent a room. I was too tired from a long drive to leave over the lack of service so we stayed there. I'm not one to complain or overly critique service, but I felt like I... More 

Helpful?
1 Thank blackdog80525
Maria C, General Manager at Quality Inn Kennewick, responded to this review

Thank you for the review. My staff & I apologize that we obviously failed you on your stay with us. I assure you that is not our usual performance & we will be discussing your feedback in our staff meeting so we can prevent a repeat of this issue. Please let me know if there is anything I can do... More 

Spokane
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed July 27, 2015

Wonderful staff and a nice quiet room with comfy beds! Check in was quick and orderly. The indoor pool was being renovated so there was a slight inconvenience with that but they also have an out door pool, so no sweat. They have a great breakfast and the staff opened it at 6 AM for us instead of the customary... More 

Helpful?
Thank Owen W
Maria C, General Manager at Quality Inn Kennewick, responded to this review

Thank you very much for sharing the details of your experience with others. I'm pleased to know that your stay was great. Our entire TEAM thanks you for the strong rating and your kind words. We look forward to serving you again the next time you are in our area. More 

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