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Red Lion Inn & Suites

Certificate of Excellence
602 N Young St, Kennewick, WA 99336
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Red Lion Inn & Suites
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Red Lion Inn & Suites
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205 reviews from our community

Traveler rating
    91
    67
    26
    7
    14
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45
10
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Red Lion Inn & Suites
See the most recent reviews
2 reviews
2 of 5 stars Reviewed July 27, 2013

I decided to stay here because the hotel was close to my destination and because it was new. Boy do I regret that decision. When I checked in, there was one person ahead of me and it still took 20 minutes for me to get my room keys. The rep was good and went over the amenities of the hotel.... More 

Was this review helpful? Yes
Melissa B, General Manager at Red Lion Inn & Suites, responded to this review

Thank you for taking the time to express your concerns regarding your stay with us. We strive to make the guest feel as comfortable as possible. I will be addressing your concerns and I hope that you will give us second chance to prove to you that this isn't a normal stay. Our expectations are to have immaculately clean rooms.... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 16, 2013

The gal at the front desk upon arrival was friendly and a great help and answered our numerous questions. We would definitely stay here again. Our room was clean, bathroom was clean and the bed very comfortable.

Was this review helpful? Yes 1
Melissa B, General Manager at Red Lion Inn & Suites, responded to this review

Thank you for taking the time to rate us on Trip Advisor. Its good to hear my staff is giving good customer service. We strive to be rated #1 in the Tri Cities and to give exceptional customer service. More 

Ogden, UT
Top Contributor
87 reviews 87 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 9, 2013

got a great deal online and so booked for a night stop while heading to Seattle. Room was very nice, clean, spacious, great for having kids with us. Hotel staff were awesome, friendly and great helps. Their recommendation for dinner was great. Hotel breakfast was better than average. We really enjoyed our stay.

Was this review helpful? Yes 1
Melissa B, General Manager at Red Lion Inn & Suites, responded to this review

Thank you taking the time to rate us on Trip Advisor we truly take pride in our hotel. We hope that every customer have a enjoyable stay and leaves wanting to come back and stay with us again. We hope to see you in the near future. More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 7, 2013

I stayed here over a weekend in April 2013 for a house-hunting trip before I moved to the Tri-Cities to accept a new job. I chose this place because it was pet-friendly and I would have my cat with me for one night (arrived late Fri / early Sat morning, then took her in Saturday morning to the vet to... More 

Was this review helpful? Yes
Melissa B, General Manager at Red Lion Inn & Suites, responded to this review

I apologize for any confusion that may have occurred. Switching over from a new system does have its challenges with learning and changing brand standards. I can assure you that we have overcame all challenges and are focused on making each stay with us pleasant and welcoming. We hope that you do give us a second chance so you can... More 

Richland, Washington
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 5, 2013 via mobile

Stayed here for one night while visiting family. Very clean, great beds and good size room. Everyone I encountered was friendly and helpful. Would definitely stay again! Manager's reception was offered but had plans so didn't get to try it. Will next time. The nice thing about this hotel, in addition to being new is that it is off the... More 

Was this review helpful? Yes 1
Melissa B, General Manager at Red Lion Inn & Suites, responded to this review

Thank you for staying with us. We appreciate your business and appreciate your feedback we hope to see you back soon and hopefully this time you will be able to enjoy the Managers Reception. Happy Travels! More 

Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2013

I stayed here a few weeks ago for about a week I have to say the evening lady Heather went above and beyond to meet my needs she was very friendly it would be nice if all workers would treat their guest the way she does good job Heather

Was this review helpful? Yes 1
Melissa B, General Manager at Red Lion Inn & Suites, responded to this review

Thank you so much for rating us on Trip Advisor we strive to be the best hotel in Kennewick everyday! We hope to see you in the near future... More 

OLYMPIA
Top Contributor
104 reviews 104 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 25, 2013

This was a great room that was walking distance to the Three Rivers Convention Center. Positive Experience included: 1) The room was freshly updated, and clean. 2) The price was right, as they honor per diem and government rate for business. 3) They had a wonderful free continental breakfast that was more like a full breakfast. The only downsides to... More 

Was this review helpful? Yes 1
Melissa B, General Manager at Red Lion Inn & Suites, responded to this review

Meagan thank you for taking the time to rate us on Trip Advisor. We apologize for not having the internet available for you to use. I will be addressing the internet with all of the staff so they can trouble shoot with our guests the next time this arises. I do apologize for not having a hot tub as well.... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 23, 2013

Staff were all very friendly and responsive. Rooms were clean and decor was nice. Breakfast included tasty scrambled eggs. Would have liked some fruit with breakfast. It was further from the freeway than expected. We needed our GPS to find it. We would stay here again.

Was this review helpful? Yes 1
Melissa B, General Manager at Red Lion Inn & Suites, responded to this review

Thank you for taking the time to rate us on Trip Advisor. We are please you had a pleasant stay and hope that we see you again in the near future. We strive to be the best ranked hotel in Kennewick. More 

Homedale, Idaho, United States
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 18, 2013

The room was nice... but I could hear our neighbors conversation in the next room, paper thin walls. I asked not to be by the elevator and guess where i was... right next to it but Luckily it wasnt anything to worry about. Problem was is that I called for 2 rooms and my friends received a better room. Huge... More 

Was this review helpful? Yes 1
CedarsInnsHotels, General Manager at Red Lion Inn & Suites, responded to this review

Thank you for taking the time to provide us with a review. We are sorry about the experience you had. We have extra soundproofing installed in the rooms and am not sure why the sound was an issues. We will look into this and see what might be the issue in your specific guestroom. We strive to be the top... More 

Seattle, Washington
Top Contributor
69 reviews 69 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 17, 2013

I made this reservation in January when this property was Cedars Inn. In April it was sold to Red Lion. When we tried to check in last weekend, they did not have my reservation and my confirmation number meant nothing to them. We were fortunate they were able to accommodate us because this is very close to the convention center... More 

Was this review helpful? Yes 1
CedarsInnsHotels, General Manager at Red Lion Inn & Suites, responded to this review

Thank you for taking the time to provide us with a review. I do apologize that the check-in took that long and we are addressing how to split room charges on different credit cards with our staff to eliminate frustration. We strive to be the top hotel in Kennewick, WA. We hope to see you again soon. More 

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