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Silver Reef Hotel Casino and Spa

Certificate of Excellence
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4876 Haxton Way, I-5 exit 260, Ferndale, WA 98248
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Silver Reef Hotel Casino and Spa
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Silver Reef Hotel Casino and Spa
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253 Reviews from our TripAdvisor Community

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Traveler rating
    104
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    31
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • Any
English first
  • All months
    (253)
  • Mar-May only
    (64)
  • Jun-Aug only
    (82)
  • Sep-Nov only
    (57)
  • Dec-Feb only
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There are newer reviews for Silver Reef Hotel Casino and Spa
See the most recent reviews
Pennsylvania
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 8, 2013

I stayed while visiting family in the area. First night I was there I noticed 1/3 of the tv stations didn't work. I called down to the desk, they told me someone would be up and fix it. When I checked back in the next morning, they told me IT was working on it, and should be back later in... More 

Was this review helpful? Yes
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review

Hi mmfan8562, We sincerely thank you for letting us know via TripAdvisor.com how your visit to our property went. We apologize for the lag in service in fixing the technical difficulties we had with our TV system. Our housekeeping staff does the best they can to ensure that all of our hotel rooms are sanitary and professional-looking. Our attention to... More 

Surrey, Canada
1 review
5 of 5 stars Reviewed April 1, 2013

So enjoyed our stay at the Silver Reef. Friendly staff everywhere. Clean and very well run facility. Look forward to our next stay. We had a family celebration. All of our party was well looked after and we were all accommodated next to each other. Thank you

Was this review helpful? Yes
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review

Hi Sara W, We sincerely thank you for your kind remarks on TripAdvisor.com. We strive to "Go for Great, Every Guest Every Time," and it looks like we met and exceeded that. We hope to see you and your family back next year (or sooner) as we will be opening more space to host your family event starting May 9th,... More 

Sooke, Canada
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 26, 2013

Stayed/visited here for our Sister-in-laws 50th birthday celebration. All staff, from housekeeping to security, we're very pleasant and made us feel welcome. The annual free supper buffet and the free breakfast with a stay are great. No cheaping out whatsoever. Our only negative is, the hand sanitisers located about the casino seemed to be always empty, or inoperative. Minor issue,... More 

Was this review helpful? Yes
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review

Hi MikeandLynneSooke_BC, We love seeing a headline that reads "AWESOME" as we continuously expect our employees to provide AWESOME service. We have a saying that goes out to all of our employees "Going for Great, Every Guest Every Time" and it looks as though as we provided that to you (for the most part). I will ensure that our housekeeping... More 

B.C.Canada
Level Contributor
89 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
4 of 5 stars Reviewed March 23, 2013

We requested and got the room we wanted.Thanks again to Heidi and Kathryn,. Very much appreciated. Room stay was very nice..Clean and well supplied with Super comfy beds. We were disturbed one night ALSO , by Late,late night/early Morning Noisy people , I believe Next Door, this was the only Negative of our stay. One thing, at the Buffet.. If... More 

Was this review helpful? Yes 1
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review

Hi JoLee, Thank you for your input given to TripAdvisor.com about your recent visit. Our hotel staff does an excellent job of meeting and exceeding our guest's expectations. It was great to hear that they did that for you. As for the poker machines, we do the best we can to have as many of the poker slot machines (and... More 

Langley City, Canada
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed March 20, 2013

My girlfriend and I celebrated our birthdays on Friday March 15th 2013 at the Silver Reef Hotel Casino. It has become almost a yearly event. But this time was different. Our room was what we expected, spacious, well appointed and clean. Most floors are non-smoking which we prefer. We were greeted at the hotel entrance by an employee who assisted... More 

Was this review helpful? Yes 1
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review

Hi Douglas014, We sincerely appreciate your feedback on your recent visit. We strive to 'Go for Great, Every Guest, Every Time' and it looks as though we met and exceeded your expectations. As much as we would like to control the volume or noise coming from other guests, that is something that most properties would like to do but are... More 

Vancouver
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed March 20, 2013

Large spacious rooms, competitively priced. There are some environmental problems as the smokey casino floor is detectable throughout the property. Well soundproofed. Attentiveness of Front desk staff is inconsistent and food services merely average, but the convenience factor trumps all. Parking is a bit of a wild west show, but is constantly patrolled and is undoubtedly secure.

Was this review helpful? Yes
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review

Hi geejaysee, We sincerely appreciate your feedback on TripAdvisor.com. We see that you have concerns with the gaming floor having too much smoke and would like to let you know that we feel very confident that our air handling system is up to standards and are working had to exchange smoke-filled air with clean air. We will discuss your review... More 

vancouver
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed March 20, 2013 via mobile

Stayed for an overnight get away and were impressed. The parking was not an issue, which is probably a function on the day of the week and time that you arrive. The room was spacious, bathroom well-appointed and shower good. Wifi signal was good and beds very comfortable. We didn't gamble and spent our time in the pool and enjoying... More 

Was this review helpful? Yes
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review

Hi dsj22, We sincerely thank you for giving us feedback from your last visit. We strive to 'Go for Great, Every Guest, Every Time.' Your feedback makes us feel good to know that we did just that. We will look into the WiFi issue and see if we can't get some better coverage into the pool area. We hope to... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 16, 2013

This Casino is poorly designed and overloaded with even just a few guests, the air exchange system is insufficient in my opinion, there is a smokey haze and un attended, used ashtrays on the machines the bar holds about 40 patrons and there are few tables. There is no reserved parking for hotel guests so its all out war to... More 

Was this review helpful? Yes
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review

Hi Ba88, We're sorry to hear that you had some concerns about your last stay with us. We feel very strongly that our casino is well designed as our capacity for slot gaming is almost 1,000 slot machines. Even at our peak times we're not reaching full capacity. We feel that our air exchange units do a great job of... More 

Penticton, Canada
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 15, 2013

The Staff have gone out of there way to make sure our stay was , pleasant, comfortable and enjoyable. The Room was large, Very clean, & the bathroom was sparkling. Both times there were 9 of us and at check in the hotel able place us next door or across the from each other, much to our delight. The casino... More 

Was this review helpful? Yes
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review

Thank you so much for your review of your last stay with us. We are happy to hear that our carpet update was not too much of an inconvenience. We will be done with all carpeting by the end of this week (March 22nd, 2013). We're happy to hear that your check-in and check-out process went well. We strive to... More 

Vancouver, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 14, 2013

I had the experience to spend one night here with a friend. It was her 20th time, and I imagine that casino hotels get a lot of repeating guests, however it will be nice unless once to be welcome back to a place where you are staying often. Great staff, and very professional. Room are very spacious and large bathrooms,... More 

Was this review helpful? Yes
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review

Thank you so much for the great comments you left on TripAdvisor.com. Your input is very appreciated. We hope to see you soon! More 

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