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All 12 Federal Way hotels

Quality Inn & Suites Federal Way

2.5 of 5 Hotel   |   1400 S 348th St, Federal Way, WA 98003
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Ranked #3 of 12 Hotels in Federal Way
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed October 15, 2014
Arlington_VAHawaii50 Arlington, VA
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78 reviews from our community

Traveler rating
    40
    22
    8
    5
    3
See reviews for
27
15
6
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 17, 2014

No need to sugar coat things, the overly rude and nasty staff that greets you on your way in. Is there to tell you to "deal with it" when you find fresh blood (not your's) on the bed you just paid to sleep in! Not clean, not nice, not cheep!

Was this review helpful? Yes 1
QualityFEDWAY, Front Office Manager at Quality Inn & Suites Federal Way, responded to this review

On behalf of the entire team I am sorry you did not enjoy your stay. I am disheartened to hear that you were treated rudely. I am also quite baffled because I or my other manager is unaware of this particular incident. My staff is normally pleasant, helpful, and accommodating. I do hope you can contact me directly in the... More 

Arlington, VA
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 15, 2014

What a pleasant surprise: I was assigned a room on the 3rd floor that accommodates individuals with a wheelchair. I had a larger bathroom than my friend in another room. Plus, the shower hook-up was a standard shower head and a separate mounted hand-held one = you can get a double blast of h20 overhead. Careful if you go that... More 

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QualityFEDWAY, Front Office Manager at Quality Inn & Suites Federal Way, responded to this review

On behalf of our entire team we would like to thank you for your patronage. We here at the Quality Inn and Suites strive to provide everyone with a positive and memorable experience. And when we read a review such as yours it does our hearts good. We hope to see you again when you are in the area. So... More 

Vancouver, Canada
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 27, 2014

I used this hotel as a stop between Seattle and Oregon. Check in was easy but I was shocked at the state of the first room. How nobody could see the big puddle covering the floor in front of the kitchen? I've never had something like that in a hotel. I was given another room on the top floor further... More 

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Gladstone, Oregon, United States
1 review
3 of 5 stars Reviewed September 26, 2014

I stayed one night for business along with a co-worker who had stayed there 5 years ago and I thought the hotel was sufficient. Clean, quiet and the staff was very friendly. I will say that it would have been difficult to find if my co-worker wasn't with me because she had stayed there previously. The driveway is not well... More 

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Senior Reviewer
6 reviews 6 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 17, 2014

Stopped for one night during a long drive. Previous experience with the chain led me to expect somewhat worn, but OK and reasonable value for price. That's what I found here. Everything was clean and worked. Clerk at desk was assertively friendly but helpful. Convenient to freeway and restaurants. Would stay again for same purpose.

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Miami, Florida, United States
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 11, 2014

Seattle was full with some Microsoft event so we stayed here. Pro: staff is very friendly and try hard Con: almost everything else.. The hotel is very old and the carpets may be the original ones - they are stained and battered. The bathrooms have no place to put anything down and need an update. I had to move an... More 

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QualityFEDWAY, Front Office Manager at Quality Inn & Suites Federal Way, responded to this review

On behalf of the entire team I would like to thank you for your patronage. To address some of the issues you had with your stay. We are aware of the appearance of our carpet and know how badly it needs to be replaced. In fact we ordered new carpeting towards the end of August and it is due to... More 

Bend, Oregon
Top Contributor
339 reviews 339 reviews
49 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed August 31, 2014

We were passing through and enjoyed a wonderful stay here. Staff super nice, very clean, nice breakfast and the room was good. We travel a lot and find Quality Inns to be a good value and comfortable so found this to be even a notch above what we expected.

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Portland, Oregon
1 review
2 of 5 stars Reviewed August 30, 2014

Stayed here 8/15 -17. Comfortable room. Told the day clerk on Saturday morning that my air conditioner went out during the night. Was told that they would work on it. Came back at 1030 at night. Still not fixed, night clerk knew nothing about the air conditioner not working. She finally found me a fan which just moved around hot... More 

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Seattle, Washington
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 14, 2014

Hotel is a bit older, but decent. Our room was good size. Two queen beds, desk, chairs, tv, microwave and refrigerator. The sink is outside of the toilet and shower. Sink space was small. Coffee maker and hairdryer are around the sink area. Room was clean. Plenty of lighting. There is a breakfast included, but we did not use it.... More 

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Vancouver, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2014

We will recommend to friends and family and most definitely stay again! The kids loved the fresh baked cookies and the pool. The deluxe breakfast was very good with plenty of choices. The staff are super friendly. It's Very close to Wild Waves.

Was this review helpful? Yes 1
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Additional Information about Quality Inn & Suites Federal Way

Address: 1400 S 348th St, Federal Way, WA 98003
Phone Number:
Location: United States > Washington > Federal Way
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Federal Way 2.5*
Number of rooms: 65
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Also Known As:
Quality Inn Federal Way
Federal Way Quality Inn

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