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Quality Inn & Suites Federal Way

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1400 S 348th St, Federal Way, WA 98003
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Quality Inn & Suites Federal Way
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104 Reviews from our TripAdvisor Community

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Federal Way, Washington
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

i dont think i will ever stay anywhere else here in federal way. everything always is very pleasant. cookies and milk every night. breakfast in the morning. staff members always recognize us when we come in. always a pleasure to stay here.

Helpful?
Thank Tana T
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

My top choice is this Hotel at all time, clean and pretty hotel and I love the service there, and the manager Nikki is super manager and friendly and very helpful, and I always adore her personality> It is always been a pleasant stay at this Hotel, thanks to owner and manger and hard workers, who cares

Helpful?
Thank Ann H
Independence, Oregon
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 1, 2015

When I was making our reservation, I intended to reserve a Best Western motel further North off I-5 in Federal Way, WA. We found this motel fairly easily in spite of the fact that it is not easily visible from 348th Street, and is setback behind other business establishments. Access is via a driveway running between other business fronting the... More 

Helpful?
Thank Zola S
2 reviews
5 of 5 stars Reviewed November 13, 2015

Quality Inn offers a patient rate for hospital guests. I worked with Nikki on several occasions to re-arrange our accommodations based on the hospital's scheduling. I appreciated the customer service we received during a difficult time.

Helpful?
Thank Kelly B
Federal Way, Washington
Level Contributor
273 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
2 of 5 stars Reviewed October 26, 2015

I read the recent, good reviews of this hotel and asked myself if I stayed in the same place they did. My first bad impression was the homeless guy in the parking lot who was upset that I would not give him any money. My next unfavorable impression was the twenty-something manning the desk was who annoyed that I interrupted... More 

Helpful?
Thank noworries2000
Seattle
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed September 8, 2015

Our destination was Wild Waves. (I live in the area, but planned a late summer weekend with family.) Quality Inn and Suites was the perfect location. Easy on/off I-5; literally minutes from Wild Waves; and very reasonably priced. This motel is just off the main road and a little tricky to find - but no traffic noise all night long.... More 

Helpful?
Thank pacnw4043
Qualityinnfederalway, Front Office Manager at Quality Inn & Suites Federal Way, responded to this review

On behalf of the entire staff here at the Quality Inn and Suites, Thank you. Our staff works very hard to provide everyone with a positive and memorable experience. We would also like to thank you for sharing your experience. We look forward to seeing you again. More 

Natick, Massachusetts
Level Contributor
245 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed September 1, 2015

This is a typical motel without a restaurant, although there are a number close by. The rooms are clean but some of the furniture is worn. Internet WiFi in the room is adequate and there is a small computer room with a computer and a printer. There was no charge for using them. The breakfast is continental-plus where the plus... More 

Helpful?
Thank Scanner_Lewis
Qualityinnfederalway, Front Office Manager at Quality Inn & Suites Federal Way, responded to this review

On behalf of the entire team here at the Quality Inn and Suites Federal Way. I would like to thank you for taking time to review our property. Our goal is for everyone to leave with a positive memorable experience. We do hope that you will stay with us again the next time your in the Seattle area. And as... More 

2 reviews
1 of 5 stars Reviewed August 29, 2015 via mobile

Never ever stay here..terriable experience. The night clerk (Rajan) has no customer service skills at all..my wife had an accident at 4 in the morning and woke up to find she had slightly soiled the matress cover...took it off..carried it downstairs to laundry and discuss with staff..15 min later came up carrying the same matress cover! He had no idea... More 

Helpful?
Thank Rick S
Qualityinnfederalway, Front Office Manager at Quality Inn & Suites Federal Way, responded to this review

I would like to take the time to apologize for your experience, once again. Our staff service is usually where we shine. I am sorry that the altercation with my staff member soiled your entire opinion of your stay. Though you have stated "never again" I do hope that you will give us another chance. So that we may have... More 

Granbury, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 17, 2015 via mobile

This hotel was very clean and the staff was very friendly. Our room had a king size bed and was very large. Comfortable beds. Nice shower. The continental breakfast had more than the other hotels we stayed at during our 2 week trip. Would definitely stay here again.

Helpful?
Thank fvaughn
Qualityinnfederalway, Front Office Manager at Quality Inn & Suites Federal Way, responded to this review

Thank you for taking the time to review our property. We are always pleased to hear that our efforts have not gone unnoticed. We hope to see you again soon. More 

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