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Extended Stay America - Seattle - Federal Way

2.5 of 5
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1400 S. 320th Street, Federal Way, WA 98003
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Extended Stay America - Seattle - Federal Way
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Ranked #9 of 12 Hotels in Federal Way
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69 Reviews from our TripAdvisor Community

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    12
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (69)
  • Mar-May only
    (17)
  • Jun-Aug only
    (34)
  • Sep-Nov only
    (6)
  • Dec-Feb only
    (12)
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1 review
3 of 5 stars Reviewed 5 days ago NEW

I lived there for 5 months and in 5 months the refrigerator broke 8 times and all they do is change from room to room the bad refrigerators. Never fixing them, just shuffling them. And the half cleaning up the room was horrible, would not change bed unless you strip you own bed and mop the bathroom was a no-no.... More 

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1 review
5 of 5 stars Reviewed 1 week ago

The staff was very friendly, efficient and very approachable. The room was better than I expected, especially for a $100 a night cost!! Full kitchenette, big fridge and freezer not a little bar fridge with joke freezer and very roomy. It was approximately 2 times the space that I paid considerably more for at another hotel, and this other place... More 

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1 review
1 of 5 stars Reviewed 1 week ago

I reserved online an accessible room for my stay. The room we were given was shabby and the mattress was of poor quality. Furthermore, the room was supposed to be a non-smoking room; however upon arrival I noted that there was an odor of cigarette smoke in the bathroom. The air-conditioning unit failed after our first day in the room... More 

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Travelers are raving about these Federal Way hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

the worst hotel that I have stayed ... ... shoddy service ..... 0 children tolerance .... ..... refrigerator broke down and no one came to repair or replace it, they said tomorrow, tomorrow ...... .... spent five days and no one was and worse, the food was bad and nobody replied .... ..... lousy lousy

Was this review helpful? Yes 1
Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Terrible customer service at the front desk, no eye contact, no smiling, no greeting from more than one employee. Both acted like they wished we hadn't just walked through the door. Graffiti on the interior elevator doors. Fire code violations (using door stops on all the elevator fire doors). Front doors are difficult to open and slam shut on your... More 

Was this review helpful? Yes 1
Anchorage, Alaska
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This Extended Stay America is in a convenient location, is clean, and has a wonderful, professional staff. I go to Federal Way once per quarter and like to stay as close to stores, restaurants, and the office I work at, as possible. The kitchenette is great for when I get tired of eating out.

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Seattle
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EXPERIENCED AT ANY HOTEL I HAVE EVER STAYED AT! We needed a room for one night while work was being done at our house. We reserved a non smoking room through Expedia. When we got to the hotel they didn't have any non smoking rooms left even though we prepaid. They blamed it... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I checked out on the day of departure thought everything was all write got home and they charge me 77$ for the following day and another 240$ saying I left early, I was paid through sat left before check out time sunday, called them time after time all I got was im sorry you'll have to talk to a manager... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 4 weeks ago

My wife and I were relocating from the Northeast to Tacoma, WA. This Extended Stay was perfectly situated between work and Tacoma. Not to mention, all of the food, shopping, and parks you could ask for to ease the transition of a cross country relocation. It's not a new building but, the room was in good condition for the two... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 21, 2015 via mobile

there were several issues at extended Stay America in Federal Way one the keys were constantly not working even though we did not put him in a magnetic place. the hallway floors and the elevator floors were always very dirty not cleaned on a regular basis. the trash room was over filled with trash. the trash cans in the lobby... More 

Was this review helpful? Yes 2
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