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Comfort Inn Federal Way

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31622 Pacific Hwy South, Federal Way, WA 98003
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Comfort Inn Federal Way
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80 Reviews from our TripAdvisor Community

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Traveler rating
    20
    39
    10
    5
    6
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28
20
3
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington DC, District of Columbia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a nice Comfort Inn for the money I had some good and bad experiences from staying at this hotel. Some of the problems didn't even have to do with the hotel. The nice thing about this hotel is that it was recently renovated it not a five star hotel but they did have a nice bed and new... More 

Was this review helpful? Yes 1
Jessica C, Manager at Comfort Inn Federal Way, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay. First I would like to apologize. I will speak to the desk agent who checked you in. We never want any of our guest to feel uncomfortable at check in or while they are staying with us. It was great to hear that the surrounding restaurants... More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 6 nights. I would say that our stay was 85% positive. The issues we had were 1. One of the house cleaners threw away my daughter retainers. We spoke to the owner and they will pay to replace them 2. The people above us were very very noisy. We complained about them three nights in a... More 

Was this review helpful? Yes
Jessica C, Manager at Comfort Inn Federal Way, responded to this review

Dear Guest, Thank you very much for your review. We apologize about the noise and the confusion about housekeeping. We are happy to hear that you enjoyed breakfast while you were hear. We will pass along all of your wonderful comments to Claudia. We hope to see you again soon! Thank you. Jessica Christensen Assistant General Manager Comfort Inn Federal... More 

Newnan, Georgia
Level Contributor
118 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Checked-in for 4 nights. Did Pike's Markets on day 1, Mt. Rainer on day 2, Boeing on day 3 and left for an Alaskan cruise on day 4. The hotel was comfortable and a good base of operation for our activities. The beds provided good nights sleeps and the breakfast each morning was a great start to our days. No... More 

Was this review helpful? Yes 1
Jessica C, Manager at Comfort Inn Federal Way, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay with us here at the Comfort inn Federal Way. It sounds like you took the time to visit some of our great attractions in the Seattle area. We are pleased to hear that we were a great location for you and your family. We will pass... More 

Bellingham, Washington
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I just stayed there on Wednesday night after having to cancel another reservation somewhere else. What a wonderful experience we had! The ambiance of the lobby and the room was just wonderful! The colors are so soothing! We had had a rough day, and we walked in, it was just as if someone had just closed off... More 

Was this review helpful? Yes
Jessica C, Manager at Comfort Inn Federal Way, responded to this review

Dear Guest, Thank you for your wonderful review. We are very happy that you enjoyed all the new updates to the hotel. We will pass along all your great comments. We hope to see you and your husband again soon! Jessica Christensen Assistant General Manager Comfort Inn Federal Way 253-529-0101 More 

Kennewick, Washington
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was very happy with my stay here. The room was clean and cozy. The furniture was in good condition and the room appeared recently remodeled. Room temperature was comfortable and I had hot water (I have bad luck with hotels!). The pool and spa were nice but the chlorine level was just way too high so the kids and... More 

Was this review helpful? Yes 1
Jessica C, Manager at Comfort Inn Federal Way, responded to this review

Dear Guest, Thank you for taking the time to write a review for us. We are very proud of the recent renovations and are very glad that you liked them. We also want to thank you for all your kind words about our breakfast. We hope that you come back and see us soon. Thank you. Jessica Christensen Assistant General... More 

Federal Way, Washington
Level Contributor
8 reviews
4 hotel reviews
2 of 5 stars Reviewed June 14, 2015 via mobile

I stayed at this Comfort Inn and was very disappointed that I came down with Bronchitis from the dirty airconditioner in the room. It looked like they never cleaned the dust and dirt out of the fan area. I was also terribly disappointed with the cold pool water.This particular Comfort Inn was a big disappointment compared to the other ones... More 

Was this review helpful? Yes
Jessica C, Manager at Comfort Inn Federal Way, responded to this review

Dear Guest, We want to thank you for taking the time to write this review. We apologize that felt unwell while you were here. I would really like you to contact me directly so I can address the problems in your room. We have all new air conditioners in the rooms along with carpet, tile and furniture. I hope to... More 

Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 1, 2015

The hotel was recently renovated and was absolutely wonderful. It was conveniently located near lots of shopping and resturants. I was returning from an Alaskan cruise the day before and had a red eye flight out that night. The staff allowed us a late checkout then allowed my son and I to remain in the lobby and even allowed my... More 

Was this review helpful? Yes 1
Tumara S, Director of Sales at Comfort Inn Federal Way, responded to this review

Dear Guest, Thank you for taking the time to write a great review for the Comfort Inn Federal Way. We are very pleased that you loved the renovations and had a wonderful time when you were here. We are happy to help out in any way when you are here. We hope that you come back and visit us soon.... More 

stockton
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 26, 2015

Prior to booking my room and it was clearly noted that I was extremely allergic to animals, I requested a room that had no animals in it. Upon entering the hotel, I immediately started to get sick, but pushed through because I had no where else to stay with such short notice. I asked the desk clerk "Gee" if there... More 

Was this review helpful? Yes 1
Tumara S, Director of Sales at Comfort Inn Federal Way, responded to this review

Dear Guest, Thank you for taking the time to write a review on Trip Advisor. We want to apologize that you felt this way. We really want all of our guest to have a great stay here with us. I just want to address a couple of points from your review. We have just finished a 1.4 million dollar renovation... More 

Scotland, United Kingdom
1 review
1 of 5 stars Reviewed May 12, 2015

Place drab by. Non smoking room stank of smoke - no other available. Lack of welcome. As a welcome to US it's a disgrace, as are nearby eating places. I would never go there again. And it's not cheap.

Was this review helpful? Yes
ComfortInnFW, Manager at Comfort Inn Federal Way, responded to this review

Dear Guest, Please contact me directly as I would like to talk to you regarding your recent stay. We never want anyone to have a bad experience at this hotel and would love to try and make it up to you. Best wishes Jessica Christensen Assistant General Manager gm.wa114@choicehotels.com 253-529-0101 More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 8, 2015 via mobile

My boyfriend and I were visiting from out of town and stayed here. The hotel had newly been renovated and everything was new and so nice. the staff was very friendly and breakfast was so good! Will stay here again when we are in town.

Was this review helpful? Yes 2
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