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Holiday Inn Express

Certificate of Excellence
2.5 of 5
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1620 Canyon Rd., Ellensburg, WA 98926
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Holiday Inn Express
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Ranked #2 of 13 Hotels in Ellensburg
Certificate of Excellence
A recent review
5 of 5 stars Reviewed July 7, 2013
snickersOregon Oregon
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180 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express
See the most recent reviews
Oregon
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 7, 2013

It was a busy weekend in Ellensburg and they were at full capacity but everything rans smoothly at this Holiday Inn Express. From check-in to check-out there was not a single concern. The rooms are immaculate, beds comfy and a nice variety of soft and firm pillows, and the breakfasts are very diverse...something for everyone. They even have a basket... More 

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Encinitas, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 1, 2013

We found the mattress in room 319 was just awful! Had a horrible night's sleep. The hotel itself is well appointed, very nice staff, clean and a good location when traveling. I feel that possibly the mattresses have been ignored for looks of the hotel. I have stayed at many Holiday Inn Express' and have never had a problem with... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Diane K, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the inconvenience... More 

Spokane Valley, Washington
Level Contributor
74 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed June 26, 2013

Stayed here over the weekend for a soccer tournament with the soccer team. The hotel was very clean, staff was very nice. The breakfast in the morning was the best I think we have ever had at a hotel. Eggs, bacon, sausage, yogurt, donuts, bagels, pancakes, muffins, toast, biscuits & gravy, juice, coffee, milk, fruit, cereal, hard boiled eggs... The... More 

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1 review
3 of 5 stars Reviewed June 26, 2013

The hotel advertises free, high speed wireless. On check in I identified myself as traveling for business and that I needed a room with a great wireless connection and quiet. She assured me that I would have such a room. On the first night, the wireless worked. It was very slow, but it worked. On my second night, there was... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear needwork, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept... More 

Helena, Montana
1 review
5 of 5 stars Reviewed June 25, 2013

I have been in the retail/customer service business for well over a decade and whenever I encounter an individual that is the epitome of excellent customer service I like to take the time to recognize them. Upon arriving in Ellensburg I was greeted by a young lady at the front desk named Rachel who was very friendly and got me... More 

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Bothell, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 25, 2013

Ellensberg is mainly a college town and the home of Central Washington University. Holiday Inn Express is one of the 'big' hotels in town. Centrally located, good parking, easily accessable from freeways. BUT, rooms older. Not nearly as nice as some of the newer Holiday Inns in the region. Specifically, the one in Wenatchee WA is MUCH nicer, has outdoor... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear LLG712, Thank you for providing us with a very considerate review and thank you for staying with us. It is nice to know that you noticed the cleanliness of the property. I'm sorry your stay was negatively affected by the hotel's condition. Your comments will be forwarded to the ownership of the hotel to take into consideration for future... More 

Lolo, Montana, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 15, 2013

Just a reminder to ask for a room at the highest floor level as these rooms have no sound proofing between floors. We had Big Foot roll in above us around midnight and then Big Foot was up around 5 a.m., so you can imagine how well we slept. Also, we had trouble with our AC unit during the night... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Dale H, Thank you very much for sharing your experience with us. I am pleased to note that you found our staff to be excellent and I am glad that you liked our breakfast choices. I am sorry to hear about the noise issues you have encountered during your stay with us. Please accept our sincerest apologies for any... More 

Ellensburg, Washington
1 review
5 of 5 stars Reviewed June 13, 2013

Crissy has such a positive attitude. The fresh baked cookies at 7 pm every evening keep my life livable (Crissy makes them fresh every evening)! The continental breakfast is wonderful and they even have to go bags for breakfast if you are in need to get somewhere early and don't have the time to eat in. Overall all... I WILL... More 

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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 10, 2013

My husband and I arrived with our 4 children at 9:30 PM (12:30 EST-our time) after checking into a nearby hotel which turned out to be completely unacceptable. We were met by Johanna (and another super sweet gal -sorry! I didn't coach your name!!) who not only was efficient but was incredibly accommodating and sweet to our children. She helped... More 

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Olympia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 31, 2013

I stayed at this HIE over Memorial Day Weekend I guess they were sold out though you never would have known it. I have a large family and though we didn't have a suite, our double queen was enough space for all 7 of us. We did have a slight issue with the door not locking, but once I told... More 

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