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Holiday Inn Express

Certificate of Excellence
2.5 of 5
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1620 Canyon Rd., Ellensburg, WA 98926
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Holiday Inn Express
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Ranked #3 of 13 Hotels in Ellensburg
Certificate of Excellence 2014
A recent review
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171 reviews from our community

Traveler rating
    98
    51
    16
    1
    5
See reviews for
55
31
9
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express
See the most recent reviews
1 review
4 of 5 stars Reviewed October 15, 2014

The hotel was clean and comfortable. I really like that they are serious about not smoking, explaining that you will be charged an additional $150 if you smoke in your room. Therefore, the room did not smell like smoke at all, which is sometimes a real problem. I was also impressed they had five electric car charging stations! Marie was... More 

Was this review helpful? Yes
Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to fill out the review. These are important tools for us to make sure we are meeting all of your exceptions. Maria is one of our superstars and I'm glad you agree to. I'll make sure to pass on your kind words. Regarding the TESLA charging stations, we had those installed last year -... More 

Doha
Top Contributor
79 reviews 79 reviews
75 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed October 14, 2014

Stayed for one night enroute from Canada to California. The reception clerk, Alan, was very efficient and friendly. Parking was ample ( we were towing a trailer) and convenient. The room was clean, spacious, and comfortable. The wifi password changed at midnight but worked well in general. As with most hotels we could hear the people above us so I... More 

Was this review helpful? Yes
Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to complete an online review. Isn't Alan great! He's one of our newest front desk employees and has really taken on the role well. I hope your trip down through the states was a comfortable one. Perhaps and we'll see you again on your return trip. Matt Anderson General Manager More 

Ogden, Utah
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 21, 2014 via mobile

We have stayed at this Holiday Inn Express multiple times and have not been disappointed. We took another couple with us this trip & they were as satisfied as us. Friendly staff, clean rooms and a good breakfast. The front desk was also very helpful in recommending places to eat. It was a good mid-point in our trip and we... More 

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Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you so for filling out a review. I'm glad you and your friends had an enjoyable stay with us here at the Holiday Inn Express - Ellensburg. Our staff is very good about not only sharing what their favorite places to eat are, but also making sure if you have a particular style of food you are interested in,... More 

Polk City, Florida
Contributor
20 reviews 20 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 15, 2014

The room was comfortable. The continental breakfast was good. The reservation system definitely needs help. Overall a place to spend a night. I would not recommend for multiple nights. They do get busy on the weekends. There is no food at the hotel except for the continental breakfast. There are multiple fast food establishments within walking distance.

Was this review helpful? Yes 1
Matt A, Manager at Holiday Inn Express, responded to this review

Thank you for staying with us. I'm sorry to hear we were just "average". You mentioned that the reservation process could use some help, and I would love to hear your thoughts. With so many ways for guests to book at our hotel, it helps to know where our weak links are. I am also curious on what we could... More 

Wheaton, Illinois
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed September 9, 2014

My brother and I booked 2 rooms for each of our families for the recent rodeo weekend. I booked our rooms online but then called to see if our rooms could be close together and to let them know that there would be a small dog in one room. I spoke with Maria on the phone and was very impressed... More 

Was this review helpful? Yes
Matt A, Manager at Holiday Inn Express, responded to this review

Thank you so much for the very kind words regarding our staff members Faith and Maria. Maria was recently promoted to our Guest Service Manager - and I think you can see why! Faith is one of our newest hires, but has become a shooting star when it comes to service. These comments are so valuable to us and helps... More 

Safety Harbor, Florida
Top Contributor
59 reviews 59 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 3, 2014

Personally, I think most Holiday Inn Express hotels are overpriced. I save them for when I can get an extremely good deal through travel perks. That being said, they are usually very clean and have great staff and excellent free breakfasts. This one is just that. Very convenient, very clean, great staff and great breakfast. An excellent layover stop about... More 

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Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you for the kind words. We're working hard to make sure all of our guests receive a good value when they are staying in Ellensburg. We appreciate your business and hope you will think of us again when you are in Ellensburg. More 

Ellensburg, Washington
1 review
5 of 5 stars Reviewed September 2, 2014

Holiday Inn Express is a great place for people to stay. We had several customers from the Wild Goose Casino who stayed there over Rodeo weekend and they loved it!!! We would recommend this hotel for all of our customers who come to play Vegas style games at the Wild Goose Casino!

Was this review helpful? Yes
Matt A, Manager at Holiday Inn Express, responded to this review

Well thank-you! We like to be good cross-town neighbors and we do keep you in mind when our guests are looking for recreational activities while in Ellensburg. We know they'll get a great meal and plenty of entertainment at the Wild Goose. More 

1 review
4 of 5 stars Reviewed August 20, 2014

This hotel was pretty good. Check in was fast and easy. The breakfast bar has biscuits and gravy. My only complaint is when the house keeper came in to service the room l was expecting to be serviced as well. I paid $200 for the room, the least they could do is give me something to come back for.

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Yakima Valley, WA
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 20, 2014

We needed a room when we brought our daughter for her college orientation. We enjoy staying at Holiday Inn Express because they are usually clean, reasonably priced, and we like their triple-sheeting they do on the beds. This hotel was no exception. Everything was just right, right down to fresh baked cookies and a newspaper under the door in the... More 

Was this review helpful? Yes
Matt A, General Manager at Holiday Inn Express, responded to this review

I bet he missed our hot fresh cinnamon rolls - Its a temptation every day for me as well. On your next visit to Central Washington University - skip their breakfast and have ours *wink*. See you next time. More 

Spokane, WA
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 19, 2014

We had a quick one night stay en route across the state, so experience is a little limited. Room layout was good, beds comfortable, and amenities were what we expected. Hotel is clean, and the free breakfast had choices for any appetite. Roomy parking lot (and there's special parking for Tesla owners, so if you are one of those, you're... More 

Was this review helpful? Yes
Matt A, General Manager at Holiday Inn Express, responded to this review

Thanks -The TESLA chargers provide a nice option for our guests with TESLA cars. I'm glad you like the room layout as well. We're schedule for a renovation in the upcoming year, which will be exciting as we continue to modernize and keep our rooms fresh and new. More 

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