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All 13 Ellensburg hotels

Holiday Inn Express

2.5 of 5 Hotel   |   1620 Canyon Rd., Ellensburg, WA 98926
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Ranked #2 of 13 Hotels in Ellensburg
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Littlsquaw
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166 reviews from our community

Traveler rating
    94
    51
    16
    0
    5
See reviews for
55
30
9
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I must say that the front desk staff are exceptional. We were directed to an italian place downtown to eat and the food was fabulous. Nice quiet place to stay after a concert. If you are in town on Saturday the downtown market is fun.

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1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Our stay from the beginning to end was fabulous! We will definitely book here again. Maria was the manager on duty when we arrived and checked out. She was warm, friendly and knowledgeable!! The rest of the staff was also very helpful. The lobby, lounge and rooms were all exceptionally clean and inviting. Thanks for warmly welcoming our cats -... More 

Was this review helpful? Yes
Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to fill out a Tripadvisor review. We appreciate the kind words and work hard at what we do. Having "pet-friendly" rooms is one small part of creating Great Hotels that Guests Love. Thanks again, Matt Anderson General Manager More 

1 review
5 of 5 stars Reviewed November 15, 2014 via mobile

Our car broke down heading home for our holiday visit. We stayed for the night to wait for our car and they gave us free water and were very compassionate considering we were so frustrated with what happened. They even gave us free coffee cards to Starbucks because we had to wait an hour for the only can service in... More 

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Matt A, General Manager at Holiday Inn Express, responded to this review

Aren't cars frustrating!!! I'm glad we were able to take care of you and provide some respite while the car was being worked on. Hopefully we'll see you again, but on better circumstances. Thank you for filling out the nice review. Matt Anderson General Manager More 

Glasgow, Montana
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2014

I would like to compliment "Donovan", he is super! He checked us in after a very long and tiring trip. We were tired and needing a place to stay and get some restful sleep. I told him I was a light sleeper, so he put us in a corner room on the top floor and even brought up a fan... More 

Was this review helpful? Yes 1
Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you for such a nice review - I'm running out of great things to say about Donovan! He's such a valuable asset to our hotel - I'm glad we were able to get you into a nice room and some good dinner recommendations. I hope we get to see you again! Matt Anderson General Manager More 

1 review
5 of 5 stars Reviewed November 6, 2014

After a long day of driving and working I made my way to the Holiday Inn express in Ellensburg Washington. Upon entering the hotel I was immediately greeted by Donovan at the front desk, he greeted me by name and welcome to me as a gold elite member. Donovan was extremely knowledgeable of the holiday inn IHG rewards program, and... More 

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Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you so much for taking the time to share your thoughts. Donovan is definitely one of our rising stars. Donovan was just promoted to our Loyalty Champion because of his outstanding service and knowledge of our IHG Rewards program. I know Donovan will continue to do great things for our guests at the hotel! Matt Anderson Holiday Inn Express... More 

1 review
4 of 5 stars Reviewed October 15, 2014

The hotel was clean and comfortable. I really like that they are serious about not smoking, explaining that you will be charged an additional $150 if you smoke in your room. Therefore, the room did not smell like smoke at all, which is sometimes a real problem. I was also impressed they had five electric car charging stations! Marie was... More 

Was this review helpful? Yes
Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to fill out the review. These are important tools for us to make sure we are meeting all of your exceptions. Maria is one of our superstars and I'm glad you agree to. I'll make sure to pass on your kind words. Regarding the TESLA charging stations, we had those installed last year -... More 

Doha
Top Contributor
51 reviews 51 reviews
51 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 14, 2014

Stayed for one night enroute from Canada to California. The reception clerk, Alan, was very efficient and friendly. Parking was ample ( we were towing a trailer) and convenient. The room was clean, spacious, and comfortable. The wifi password changed at midnight but worked well in general. As with most hotels we could hear the people above us so I... More 

Was this review helpful? Yes
Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to complete an online review. Isn't Alan great! He's one of our newest front desk employees and has really taken on the role well. I hope your trip down through the states was a comfortable one. Perhaps and we'll see you again on your return trip. Matt Anderson General Manager More 

Ogden, Utah
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 21, 2014 via mobile

We have stayed at this Holiday Inn Express multiple times and have not been disappointed. We took another couple with us this trip & they were as satisfied as us. Friendly staff, clean rooms and a good breakfast. The front desk was also very helpful in recommending places to eat. It was a good mid-point in our trip and we... More 

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Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you so for filling out a review. I'm glad you and your friends had an enjoyable stay with us here at the Holiday Inn Express - Ellensburg. Our staff is very good about not only sharing what their favorite places to eat are, but also making sure if you have a particular style of food you are interested in,... More 

Polk City, Florida
Contributor
19 reviews 19 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 15, 2014

The room was comfortable. The continental breakfast was good. The reservation system definitely needs help. Overall a place to spend a night. I would not recommend for multiple nights. They do get busy on the weekends. There is no food at the hotel except for the continental breakfast. There are multiple fast food establishments within walking distance.

Was this review helpful? Yes 1
Matt A, Manager at Holiday Inn Express, responded to this review

Thank you for staying with us. I'm sorry to hear we were just "average". You mentioned that the reservation process could use some help, and I would love to hear your thoughts. With so many ways for guests to book at our hotel, it helps to know where our weak links are. I am also curious on what we could... More 

Wheaton, Illinois
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed September 9, 2014

My brother and I booked 2 rooms for each of our families for the recent rodeo weekend. I booked our rooms online but then called to see if our rooms could be close together and to let them know that there would be a small dog in one room. I spoke with Maria on the phone and was very impressed... More 

Was this review helpful? Yes
Matt A, Manager at Holiday Inn Express, responded to this review

Thank you so much for the very kind words regarding our staff members Faith and Maria. Maria was recently promoted to our Guest Service Manager - and I think you can see why! Faith is one of our newest hires, but has become a shooting star when it comes to service. These comments are so valuable to us and helps... More 

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Additional Information about Holiday Inn Express

Address: 1620 Canyon Rd., Ellensburg, WA 98926
Phone Number:
Location: United States > Washington > Ellensburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 66
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Also Known As:
Holiday Inn Express Hotel Ellensburg
Holiday Inn Ellensburg
Ellensburg Holiday Inn
Holiday Inn Express Ellensburg

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