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Holiday Inn Express

Certificate of Excellence
2.5 of 5
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1620 Canyon Rd., Ellensburg, WA 98926
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Holiday Inn Express
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Ranked #3 of 13 Hotels in Ellensburg
Certificate of Excellence
A recent review
4 of 5 stars reviewed 4 days ago
bksgrrrl Tacoma, WA
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176 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tacoma, WA
Level Contributor
49 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We've stayed here before, but it's been a year or two. This is an older, generally well maintained HIE. Nothing fancy, but it's everything we need, a convenient stop on the way to Seattle. The shower head in our room had been modified with a folding arm that makes it easy to position for desired height and angle, a smart... More 

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Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you for the nice review. A lot of people have discovered the "Creek Side" rooms are the rooms of choice. We're happy to accommodate as many of those requests as we have rooms for! More 

FO
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is fine and the breakfast typical for Holiday Inn Express. If wifi is important this is not your hotel. Front desk personnel said it was not the hotel but their provider. Our ice maker on the second floor did not work.

Was this review helpful? Yes
Matt A, General Manager at Holiday Inn Express, responded to this review

I'm sorry about the Wi-Fi, we are working on an increased bandwidth solution that will hopefully eliminate some of the problems we have when we are full. I apologize for the inconvenience, I hate it when that happens to me as well. I'm confident we are going to have a top notch solution for increased bandwidth and higher speeds very... More 

Bellingham
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our first time staying here, we found the hotel about an hour before arriving. After a long day of travel, we were exhausted. We were very pleased with our choice. Friendly and efficient front desk staff, parking for our truck and car trailer, the room was clean, beds comfortable (thank you!!) two different pillows which saved my neck,... More 

Was this review helpful? Yes 1
Matt A, General Manager at Holiday Inn Express, responded to this review

I'm so pleased you enjoyed your stay with us. You hit on everything we have to offer! Did you know every Holiday Inn Express will have "Soft" and "Firm" pillows? Since we sell sleep - we do the best we can to make sure we get you the best sleep possible - sometimes its the mattress, sometimes its the cookies... More 

Temecula, California
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice large room. Couple strange things. When we sat on edge of mattress this mattress lifted up and nearly flipped off of the bed. Not an outlet that was conveniently located for my husband's CPAP machine. Bathing accommodation was a tub/shower combo. The height of the tub was high for a short woman. There was a removable bench sitting next... More 

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Matt A, General Manager at Holiday Inn Express, responded to this review

One of the things I would do if I were to build a new hotel, is include PLENTY of outlets. I agree and sympathize with you, sometimes our outlets just aren't in the most convenient of spots. We are going to be doing some remodeling later this year, and I plan to inquire about what we can do to make... More 

Puyallup, Washington
Level Contributor
83 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed May 9, 2015

We gave stayed at HIE in several cities. This one needs a refresh. The rooms smell. The refrigerator is warm and smells moldy. There are burn marks in the furniture. Worst of all the mattress feels like a rock. I tossed all night as it hurt! Breakfast was the same as all HIE. BUT they only put out food grudgingly.... More 

Was this review helpful? Yes 1
Matt A, General Manager at Holiday Inn Express, responded to this review

I'm sorry your stay was anything less that terrific. While I can't speak to the odor (sorry about that) - I can say that we are scheduled for a refresh just as you put it. Later this year, we will be undergoing significant changes in the hotel lobby, breakfast bar area, and of course the guest rooms. We're all very... More 

University Place, Washington, United States
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 25, 2015

During the summer months of 2014 I basically "lived" at this hotel while working on a special project. I'd check in Monday and out Friday. I never had a problem with my room, it was always clean, comfortable and safe. The staff was always friendly and helpful and I really feel it was a good value for the dollar. It's... More 

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Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you for the kind words. We hope to see you again as you follow up on your projects here. Thank you again! Matt Anderson General Manager More 

New England, U.S.A.
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed March 18, 2015

This was a business trip, on short notice, and we needed to be near the courthouse, and that was too far a drive from Seattle. We didn't realize what the "large bath tub" meant, but we wanted a larger room so we'd have space to spread out with paperwork. Well... that TUB... it was almost like a small Hot Tub.... More 

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Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you for the positive review. We like those jetted tubs as well!. For those reading - just ask for the jetted king size rooms, and the staff will get you set right up in one of those rooms. They are nice because they have a bit more room than some of our "standard" rooms as well. Matt Anderson General... More 

Bellevue, WA
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed March 16, 2015

We were a last minute 13 room addition for a youth volleyball tournament. From the first contact, the staff treated us like VIPs. Very communicative via phone and email and wonderfully in charge. Even better...when the team arrived, the front desk staff was kind and courteous and generous. The rooms are a good size, the hotel is VERY clean and... More 

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Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you so much for the kind words. I'm glad we were able to help out. Yakima is only 30 miles away, so we can be a good choice when people have tournaments at the north end of Yakima, or in Selah. I hope everyone had a good time, from what I heard it was a fun time. Matt Anderson... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 16, 2015

The hotel is a class act but so are other hotels. What makes it stand out is Peg, the breakfast lady! The breakfast is hotel decided but Peg adds her charm and knowledge and care and greeting and humor and info to start every day. We stayed for 10 days and learned so much about Ellensburg from Peg. We were... More 

Was this review helpful? Yes 1
Matt A, Manager at Holiday Inn Express, responded to this review

I'm going to respond to your VERY generous and humbling review, and then print it and take it directly to Peg. She'll be thrilled. Thank you so much for your kind words. Its great to hear when we're firing on all cylinders. Next time your in town, please stop by the front desk and ask for Matt. I'd like to... More 

POLSON
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed January 7, 2015

Front desk clerk didn't have quarters for the laundry machines and wasn't sure what floor they were on. He did go across the street and get quarters for me to use. Machines were $2.50 to wash and $2.75 to dry. Wow, expensive laundry for a pair of jeans! The heater in the room was so noisy that we entered up... More 

Was this review helpful? Yes 1
Matt A, General Manager at Holiday Inn Express, responded to this review

Yes, we definitely dropped the ball on change - I came in Sunday to get it corrected, but by then obviously we were too late. I stand by our reputation as the best hotel in Ellensburg, but we definitely should have been more prepared for that. I'm sorry about that, but I'm glad our staff was able to round up... More 

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