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Holiday Inn Express

Certificate of Excellence
2.5 of 5
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1620 Canyon Rd., Ellensburg, WA 98926
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Ranked #2 of 13 Hotels in Ellensburg
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
Rob C Buxton, United States
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180 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Buxton, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A handy location with engaging staff, friendly people all around! Thank you Holiday Inn Express Ellensville! A great start to our trip in the great Northwest!! Clean, comfortable rooms, convenient food, a great restaurant just a half mile away! We highly recommend this property, you won't be disappointed.

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Ann Arbor, MI
Level Contributor
60 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Evening cookies made for a nice homecoming every evening. Breakfast was typical HIE breakfast. The dining room manager would have the breakfast ready early, so you could still eat well even if you had an early departure time (like me).

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Matt A, General Manager at Holiday Inn Express, responded to this review

We work very hard to be the friendliest hotel staff in Ellensburg. I'm glad you enjoyed your stay with us. I think you were probably working with Yas - he's great and were lucky to have him on staff. Matt Anderson General Manager More 

Roy, Washington
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had to stay in Ellensburg due to traffic back up and chosed this Holiday Inn. I expected the usual "Hello, welcome" but got more than that. The Desk clerk was extremely helpful in pointing out places to eat, things to see while stuck in the town. He even went above and beyond to give me a great rate on a... More 

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Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you for you kind words. We work hard on being friendly and welcoming to all of our guests. I'm glad you enjoyed your stay with us. Matt Anderson General Manager More 

Warwickshire
Level Contributor
189 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here 2 nights in transit. Good travelers hotel, situated along a main road and next to various eateries. Nothing spectacular about the area but convenient for interstate. Rooms are clean and well appointed. There is an excellent pool in a conservatory with a hot tub. The gym was small but ok. Usual lobby breakfast- not very appetizing but... More 

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Matt A, General Manager at Holiday Inn Express, responded to this review

Sorry about the extra noise. On your next time through, the secret is to ask for a creek-side room. It's opposite the parking lot and tends to be a bit more quieter than the rest of the hotel. Matt Anderson General Manager More 

Tacoma, WA
Level Contributor
52 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed June 27, 2015

We've stayed here before, but it's been a year or two. This is an older, generally well maintained HIE. Nothing fancy, but it's everything we need, a convenient stop on the way to Seattle. The shower head in our room had been modified with a folding arm that makes it easy to position for desired height and angle, a smart... More 

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Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you for the nice review. A lot of people have discovered the "Creek Side" rooms are the rooms of choice. We're happy to accommodate as many of those requests as we have rooms for! More 

FO
Level Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed June 21, 2015

The hotel is fine and the breakfast typical for Holiday Inn Express. If wifi is important this is not your hotel. Front desk personnel said it was not the hotel but their provider. Our ice maker on the second floor did not work.

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Matt A, General Manager at Holiday Inn Express, responded to this review

I'm sorry about the Wi-Fi, we are working on an increased bandwidth solution that will hopefully eliminate some of the problems we have when we are full. I apologize for the inconvenience, I hate it when that happens to me as well. I'm confident we are going to have a top notch solution for increased bandwidth and higher speeds very... More 

Bellingham
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 1, 2015

This was our first time staying here, we found the hotel about an hour before arriving. After a long day of travel, we were exhausted. We were very pleased with our choice. Friendly and efficient front desk staff, parking for our truck and car trailer, the room was clean, beds comfortable (thank you!!) two different pillows which saved my neck,... More 

Was this review helpful? Yes 1
Matt A, General Manager at Holiday Inn Express, responded to this review

I'm so pleased you enjoyed your stay with us. You hit on everything we have to offer! Did you know every Holiday Inn Express will have "Soft" and "Firm" pillows? Since we sell sleep - we do the best we can to make sure we get you the best sleep possible - sometimes its the mattress, sometimes its the cookies... More 

Temecula, California
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 28, 2015 via mobile

Nice large room. Couple strange things. When we sat on edge of mattress this mattress lifted up and nearly flipped off of the bed. Not an outlet that was conveniently located for my husband's CPAP machine. Bathing accommodation was a tub/shower combo. The height of the tub was high for a short woman. There was a removable bench sitting next... More 

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Matt A, General Manager at Holiday Inn Express, responded to this review

One of the things I would do if I were to build a new hotel, is include PLENTY of outlets. I agree and sympathize with you, sometimes our outlets just aren't in the most convenient of spots. We are going to be doing some remodeling later this year, and I plan to inquire about what we can do to make... More 

Puyallup, Washington
Level Contributor
83 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed May 9, 2015

We gave stayed at HIE in several cities. This one needs a refresh. The rooms smell. The refrigerator is warm and smells moldy. There are burn marks in the furniture. Worst of all the mattress feels like a rock. I tossed all night as it hurt! Breakfast was the same as all HIE. BUT they only put out food grudgingly.... More 

Was this review helpful? Yes 1
Matt A, General Manager at Holiday Inn Express, responded to this review

I'm sorry your stay was anything less that terrific. While I can't speak to the odor (sorry about that) - I can say that we are scheduled for a refresh just as you put it. Later this year, we will be undergoing significant changes in the hotel lobby, breakfast bar area, and of course the guest rooms. We're all very... More 

University Place, Washington, United States
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 25, 2015

During the summer months of 2014 I basically "lived" at this hotel while working on a special project. I'd check in Monday and out Friday. I never had a problem with my room, it was always clean, comfortable and safe. The staff was always friendly and helpful and I really feel it was a good value for the dollar. It's... More 

Was this review helpful? Yes
Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you for the kind words. We hope to see you again as you follow up on your projects here. Thank you again! Matt Anderson General Manager More 

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