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Holiday Inn Express

Certificate of Excellence
2.5 of 5
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1620 Canyon Rd., Ellensburg, WA 98926
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Holiday Inn Express
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Ranked #3 of 13 Hotels in Ellensburg
Certificate of Excellence
A recent review
5 of 5 stars Reviewed March 25, 2015
Patricia M University Place, Washington, United States
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172 reviews from our community

Traveler rating
    98
    51
    16
    2
    5
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55
31
9
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Puyallup, Washington
Top Contributor
82 reviews 82 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We gave stayed at HIE in several cities. This one needs a refresh. The rooms smell. The refrigerator is warm and smells moldy. There are burn marks in the furniture. Worst of all the mattress feels like a rock. I tossed all night as it hurt! Breakfast was the same as all HIE. BUT they only put out food grudgingly.... More 

Was this review helpful? Yes
Matt A, General Manager at Holiday Inn Express, responded to this review

I'm sorry your stay was anything less that terrific. While I can't speak to the odor (sorry about that) - I can say that we are scheduled for a refresh just as you put it. Later this year, we will be undergoing significant changes in the hotel lobby, breakfast bar area, and of course the guest rooms. We're all very... More 

University Place, Washington, United States
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 25, 2015

During the summer months of 2014 I basically "lived" at this hotel while working on a special project. I'd check in Monday and out Friday. I never had a problem with my room, it was always clean, comfortable and safe. The staff was always friendly and helpful and I really feel it was a good value for the dollar. It's... More 

Was this review helpful? Yes
Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you for the kind words. We hope to see you again as you follow up on your projects here. Thank you again! Matt Anderson General Manager More 

New England, U.S.A.
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 18, 2015

This was a business trip, on short notice, and we needed to be near the courthouse, and that was too far a drive from Seattle. We didn't realize what the "large bath tub" meant, but we wanted a larger room so we'd have space to spread out with paperwork. Well... that TUB... it was almost like a small Hot Tub.... More 

Was this review helpful? Yes
Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you for the positive review. We like those jetted tubs as well!. For those reading - just ask for the jetted king size rooms, and the staff will get you set right up in one of those rooms. They are nice because they have a bit more room than some of our "standard" rooms as well. Matt Anderson General... More 

Bellevue, WA
Contributor
17 reviews 17 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 16, 2015

We were a last minute 13 room addition for a youth volleyball tournament. From the first contact, the staff treated us like VIPs. Very communicative via phone and email and wonderfully in charge. Even better...when the team arrived, the front desk staff was kind and courteous and generous. The rooms are a good size, the hotel is VERY clean and... More 

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Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you so much for the kind words. I'm glad we were able to help out. Yakima is only 30 miles away, so we can be a good choice when people have tournaments at the north end of Yakima, or in Selah. I hope everyone had a good time, from what I heard it was a fun time. Matt Anderson... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2015

The hotel is a class act but so are other hotels. What makes it stand out is Peg, the breakfast lady! The breakfast is hotel decided but Peg adds her charm and knowledge and care and greeting and humor and info to start every day. We stayed for 10 days and learned so much about Ellensburg from Peg. We were... More 

Was this review helpful? Yes 1
Matt A, Manager at Holiday Inn Express, responded to this review

I'm going to respond to your VERY generous and humbling review, and then print it and take it directly to Peg. She'll be thrilled. Thank you so much for your kind words. Its great to hear when we're firing on all cylinders. Next time your in town, please stop by the front desk and ask for Matt. I'd like to... More 

POLSON
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 7, 2015

Front desk clerk didn't have quarters for the laundry machines and wasn't sure what floor they were on. He did go across the street and get quarters for me to use. Machines were $2.50 to wash and $2.75 to dry. Wow, expensive laundry for a pair of jeans! The heater in the room was so noisy that we entered up... More 

Was this review helpful? Yes 1
Matt A, General Manager at Holiday Inn Express, responded to this review

Yes, we definitely dropped the ball on change - I came in Sunday to get it corrected, but by then obviously we were too late. I stand by our reputation as the best hotel in Ellensburg, but we definitely should have been more prepared for that. I'm sorry about that, but I'm glad our staff was able to round up... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 3, 2014

I must say that the front desk staff are exceptional. We were directed to an italian place downtown to eat and the food was fabulous. Nice quiet place to stay after a concert. If you are in town on Saturday the downtown market is fun.

Was this review helpful? Yes
Matt A, General Manager at Holiday Inn Express, responded to this review

I'm glad we were able to steer you in the right direction for dinner. My guess was that we sent you to The Pasta Company, which is definitely a staff favorite. Thanks for staying with us and we hope to see you again! Matt Anderson General Manager More 

1 review
5 of 5 stars Reviewed November 19, 2014

Our stay from the beginning to end was fabulous! We will definitely book here again. Maria was the manager on duty when we arrived and checked out. She was warm, friendly and knowledgeable!! The rest of the staff was also very helpful. The lobby, lounge and rooms were all exceptionally clean and inviting. Thanks for warmly welcoming our cats -... More 

Was this review helpful? Yes
Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to fill out a Tripadvisor review. We appreciate the kind words and work hard at what we do. Having "pet-friendly" rooms is one small part of creating Great Hotels that Guests Love. Thanks again, Matt Anderson General Manager More 

1 review
5 of 5 stars Reviewed November 15, 2014

Our car broke down heading home for our holiday visit. We stayed for the night to wait for our car and they gave us free water and were very compassionate considering we were so frustrated with what happened. They even gave us free coffee cards to Starbucks because we had to wait an hour for the only can service in... More 

Was this review helpful? Yes
Matt A, General Manager at Holiday Inn Express, responded to this review

Aren't cars frustrating!!! I'm glad we were able to take care of you and provide some respite while the car was being worked on. Hopefully we'll see you again, but on better circumstances. Thank you for filling out the nice review. Matt Anderson General Manager More 

Glasgow, Montana
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 8, 2014

I would like to compliment "Donovan", he is super! He checked us in after a very long and tiring trip. We were tired and needing a place to stay and get some restful sleep. I told him I was a light sleeper, so he put us in a corner room on the top floor and even brought up a fan... More 

Was this review helpful? Yes 1
Matt A, General Manager at Holiday Inn Express, responded to this review

Thank you for such a nice review - I'm running out of great things to say about Donovan! He's such a valuable asset to our hotel - I'm glad we were able to get you into a nice room and some good dinner recommendations. I hope we get to see you again! Matt Anderson General Manager More 

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