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All 4 Edmonds hotels »

BEST WESTERN PLUS Harbor Inn

2.5 of 5
130 W Dayton St, Edmonds, WA 98020-4130
Hotel amenities
Ranked #1 of 4 hotels in Edmonds
4.0 of 5 stars 91 Reviews
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91 reviews from our community

    Trip type
Traveler rating
    38
    32
    9
    6
    6
Date Rating
Troy R
Portland, Oregon
2 reviews
5 helpful votes
4 of 5 stars Reviewed February 13, 2012

I originally posted a review on Oct 31, 2011 describing a poor customer service encounter I had while trying to redeem a certificate issued through a charity event. After posting that review I was contacted by the General Manager and she was very accommodating in re-issuing a new certificate. She apologized for the service I had in dealing with whomever... More

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Pasadena2257
Pasadena, CA
Senior Reviewer
8 reviews
2 helpful votes
5 of 5 stars Reviewed January 29, 2012

After years of staying in Lynnwood (Courtyard, Embassy Suites, Hampton Inn), I've finally found my home-away-from-home in this area at the Best Western in Edmonds. As a consultant with a client in the area, I often have months of weekly travel to the area. I've lost count of the nights I've spent here -- I'm sure it is over 100.... More

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Perrett-traveler
Port Townsend, Washington
Contributor
13 reviews
8 helpful votes
4 of 5 stars Reviewed January 25, 2012

This past weekend we had a large family event in downtown Edmonds and stayed at the Best Western. I will admit to expected a somewhat normal Best Western establishment but was very pleasantly satisfied from many perspectives: good rooms (clean, well arranged & nicely furnished), helpful and pleasant staff and a satisfying (though not spectacular) DYI breakfast. The only drawback... More

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Thales29
Kalama, WA
Contributor
16 reviews
4 helpful votes
4 of 5 stars Reviewed January 18, 2012

Convenient location, clean, affordable, friendly staff, quiet rooms, dog friendly too - a good place. More

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Michael W
Plano, Texas
1 review
5 of 5 stars Reviewed January 7, 2012

I travel all over the US and spend a least 15 nights a month in hotels. The service and attitude of the employees at the Best Western Edmonds is by far the best I enjoy. I depend on the information that Darlene - Customer Service Manager gives me about the area and the way she is concerned about my welfare... More

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torla42
Minneapolis, Minnesota
Top Contributor
69 reviews
22 helpful votes
2 of 5 stars Reviewed January 2, 2012
2
people found this review helpful

Other reviews mentioning the hotel's smell and surly staff mirrored our experience. Hotel was warmly recommended by trusted local relatives, but something has gone wrong with this place. Very heavy "room deodorizer" smell was everywhere -- in hallways, our room, even outside in landscaping. The place needs CLEANING not covering up some odor. Staff seemed unusually dour. Why? Best Western... More

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TripMarkSeattle, Manager at BEST WESTERN PLUS Harbor Inn, responded to this review
January 4, 2012

We apologize that your experience was less than positive. You indicated that the smell was also outside in the landscape. We did research the source of the smell and traced it to a plant underneath your window. Due to your comment we are looking to replace all the plants of this species around the building. Thank you for letting us... More

BML6083018
Vancouver, Canada
1 review
3 helpful votes
1 of 5 stars Reviewed December 29, 2011
3
people found this review helpful

I had very good services at other Best Westerns and never have any attitude from the staff. But this one has the worst attitude that you can find in this industry and it was coming from their Customer Service Manager too. Would not use it again and would not recommend it to anyone. STINKS. More

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TripMarkSeattle, Owner at BEST WESTERN PLUS Harbor Inn, responded to this review
January 2, 2012

I am sorry that your stay was less than expected. I have responded directly to you in an e-mail and hope that you can fill me in on specifics so that we can correct the issues you bring up. Almost all of our guests are complimentary toward our staff, facility and location. Your response concerns me greatly and I truly... More

keikosockie
1 review
1 helpful vote
5 of 5 stars Reviewed November 4, 2011
1
person found this review helpful

My husband and I came to the area for a funeral. This hotel provided us everything we could have asked for and more. Concierge service to make dinner reservations- early check in- the breakfasts were excellent. We would go out of our way to stay with them again. More

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Troy R
Portland, Oregon
2 reviews
5 helpful votes
1 of 5 stars Reviewed October 31, 2011
5
people found this review helpful

I had a certificate to use at this hotel from a charitable auction I had attended. As with most all vendors at charitable auctions the certificate expires within a year of the auction. That was not the case with this vendor - they stated it expired in a year but dated it two months earlier then the auction. I hadn't... More

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HarborInn1, Manager at BEST WESTERN PLUS Harbor Inn, responded to this review
November 2, 2011

I am so sorry that you had this experience. The hotel is a strong supporter of community and charitable events and provides many overnight stays. Please contact me directly at the hotel to discuss. We pride ourselves in providing a positive customer experience. General Manager 425-771-5021 More

michdawson
SF Bay area
Reviewer
4 reviews
3 helpful votes
3 of 5 stars Reviewed October 31, 2011
2
people found this review helpful

Nothing remarkable to write home about, despite it's great location in beautiful Edmonds. There is a gym nearby (not tried) and cookies in the lobby. If you don't like trains, you might want to ask for rooms away from the waterfront side. Unfortunately there's no water view, so you wouldn't be missing anything. On a positive side, it's clean, convenient,... More

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BEST WESTERN PLUS Harbor Inn Also Known As

  • Best Western Edmonds
  • Edmonds Best Western
  • Edmonds Harbor Inn
Address: 130 W Dayton St, Edmonds, WA 98020-4130

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BEST WESTERN PLUS Harbor Inn
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