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Holiday Inn Express Hotel & Suites Cheney - University Area

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111 Betz Road, Cheney, WA 99004
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Holiday Inn Express Hotel & Suites Cheney - University Area
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Holiday Inn Express Hotel & Suites Cheney - University Area
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95 Reviews from our TripAdvisor Community

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Traveler rating
    48
    33
    9
    2
    3
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44
16
7
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (21)
  • Jun-Aug only
    (45)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (6)
All months
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Our group stayed here a week. The location was quite. Plenty of parking. Friendly staff. Good breakfast. Clean, modern facilities. On site laundry. HD television in my room. Fairly close to the college. I would stay here again.

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Baltimore
Level Contributor
167 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was absolutely sufficient in all ways, no complaints. The staff was extremely helpful. Breakfast were good and free! Conveniently located to two major highways, only 20 min to Spokane. The town is tiny and kind of out of an old western movie. Very depressed area although they are trying to fix it up by adding newer stores and... More 

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Edmonds, Washington
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have review this one before but felt it was worth reviewing again. Again the staff is awesome! Breakfast is like other HIE hotels but again the staff makes the difference here. Rooms are very clean and always smell good.

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dlickfold, General Manager at Holiday Inn Express Hotel & Suites Cheney - University Area, responded to this review

Dear Ickman44, Thank you so much for your kind words. Our staff love to hear comments like yours. They work very hard to make sure our guests feel at home and it is nice to know that it is valued. Sincerely, Dorian Byrd, General Manager More 

Missouri City, Texas
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed June 8, 2015

Clean and comfy, with good internet. Breakfast was good, though I was hoping to hit them on bacon day instead of sausage day. You know how HIE is. Friendly front desk people. Lots of convenient fast food within an easy walk, from pizza to a Subway, and even a Starbucks. I can't comment on the prices because we were here... More 

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Bremerton, Washington
2 reviews
5 of 5 stars Reviewed May 26, 2015

Check in was very easy, and we found the high ceilings, made the room look bigger, along with being extremely quiet and comfortable. The only noise that bothered us, was a switch engine, transitioning, the intersection by the hotel, on the first day there. The hotel has a nice indoor pool area, and the continental breakfast was superb! I'd recommend... More 

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Great Falls, Montana
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 26, 2015

I liked the hotel a lot, but was disappointed that the original rate that room was booked at was considerably higher. The person found the mistake after I almost had to go pull up the confirmation. It was annoying

Was this review helpful? Yes 1
dlickfold, General Manager at Holiday Inn Express Hotel & Suites Cheney - University Area, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Dorian... More 

LEWISTON
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 26, 2015

The new Holiday Inn in Cheney is nice and clean, but for $165.00 a night I had higher expectations. The flow restrictor on the shower was noisy and the steam was pathetic. The hot tub was 100 degrees more like taking a bath than a hot relaxing soak. Breakfast was average. Staff was friendly and place was very clean. Great... More 

Was this review helpful? Yes 2
dlickfold, General Manager at Holiday Inn Express Hotel & Suites Cheney - University Area, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 11, 2015

It's basically what you hope for from a Holiday Inn Express. It appears to be a fairly new property, the staff member at the front desk was engaging, and the price is reasonable. I would gladly stay here when passing through again.

Was this review helpful? Yes 1
dlickfold, General Manager at Holiday Inn Express Hotel & Suites Cheney - University Area, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Dorian Byrd General Manager More 

League City, Texas
Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed February 23, 2015

Over all, this hotel was very good and we will most likely stay here again. The staff is friendly, they have a heated indoor pool, small adequate workout facility and a rather large hot tub. They also conserve water and allow you to reuse your towels and only change linens when you request. However there were a few things that... More 

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Drammen, Norway
Level Contributor
56 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed January 22, 2015

We were driving from Seatle all night and had to find a hotel at 6 am for a little sleep and stopped at this hotel. The frontdesk guy said that they only had one rate and that we unfortunately had to be out of the room by 11 am if we not wanted to pay for another day. We didnt... More 

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26 photos of this hotel

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