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Holiday Inn Express Hotel & Suites Cheney - University Area

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111 Betz Road, Cheney, WA 99004
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Holiday Inn Express Hotel & Suites Cheney - University Area
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Holiday Inn Express Hotel & Suites Cheney - University Area
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90 reviews from our community

Traveler rating
    45
    31
    9
    2
    3
See reviews for
44
13
7
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (90)
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    (20)
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    (41)
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Great Falls, Montana
Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I liked the hotel a lot, but was disappointed that the original rate that room was booked at was considerably higher. The person found the mistake after I almost had to go pull up the confirmation. It was annoying

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dlickfold, General Manager at Holiday Inn Express Hotel & Suites Cheney - University Area, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Dorian... More 

LEWISTON
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The new Holiday Inn in Cheney is nice and clean, but for $165.00 a night I had higher expectations. The flow restrictor on the shower was noisy and the steam was pathetic. The hot tub was 100 degrees more like taking a bath than a hot relaxing soak. Breakfast was average. Staff was friendly and place was very clean. Great... More 

Was this review helpful? Yes
dlickfold, General Manager at Holiday Inn Express Hotel & Suites Cheney - University Area, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 11, 2015

It's basically what you hope for from a Holiday Inn Express. It appears to be a fairly new property, the staff member at the front desk was engaging, and the price is reasonable. I would gladly stay here when passing through again.

Was this review helpful? Yes
dlickfold, General Manager at Holiday Inn Express Hotel & Suites Cheney - University Area, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Dorian Byrd General Manager More 

League City, Texas
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 23, 2015

Over all, this hotel was very good and we will most likely stay here again. The staff is friendly, they have a heated indoor pool, small adequate workout facility and a rather large hot tub. They also conserve water and allow you to reuse your towels and only change linens when you request. However there were a few things that... More 

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Drammen, Norway
Top Contributor
54 reviews 54 reviews
47 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 22, 2015

We were driving from Seatle all night and had to find a hotel at 6 am for a little sleep and stopped at this hotel. The frontdesk guy said that they only had one rate and that we unfortunately had to be out of the room by 11 am if we not wanted to pay for another day. We didnt... More 

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Colfax, Washington
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 19, 2014

Got in on Sunday afternoon and waited to 3pm to check in as advised by the front staff, luckily they were able to get us in earlier. The front and breakfast staff were always polite and always tried to make my stay comfortable. . Much appriciated. The hot tub, heated pool and gym a must try. The breakfast was a... More 

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Helena, Montana
Contributor
13 reviews 13 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 3, 2014

We stayed at this hotel while on a college tourpalooza and really didn't know much about Cheney. The front desk and breakfast staff were friendly and helpful with advice and directions. I thought this hotel met the franchise standard for cleanliness, good nights rest followed by good breakfast, and as such fairly ordinary but a good value. What made the... More 

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Peace River canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 25, 2014

We found the hotel really late one night while we were on our way back to Canada. They were super nice and helpful, and the rooms were great, clean and super comfortable. They had a nice continental breakfast the next morning aswell. We would def stay there again if we ever go that way :)

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2014 via mobile

Nice and quiet perfect for the family really enjoyed our stay..clean rooms breakfast was amazing. Service was awesome over a good 2 days stay will stay again.Wifi worked everywhere we were in hotel. Front desk was very helpful as it was our first time there lots of brochure to choose from.

Was this review helpful? Yes 2
Sherwood Park, Canada
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed August 20, 2014

Upon entry to the hotel you believe you'll have a great stay at this property. Unfortunately there were a few things identified. I only had booked the property for one night. When we arrived we were advised by the front desk that they were having problems with the internet service and that things should be up and running within the... More 

Was this review helpful? Yes 2
dlickfold, General Manager at Holiday Inn Express Hotel & Suites Cheney - University Area, responded to this review

Dear wetravelalot4fun, Thank you so much for taking your time to share your comments with us about your recent stay in Cheney. I'm extremely sorry that two very important aspects of a hotel stay fell below par. Your comments are extremely valuable as we will work with our internet service provider to ensure the problem you had will be resolved.... More 

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