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Extended Stay America - Seattle - Bothell - West

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923 228th Street SE, Bothell, WA 98021
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Extended Stay America - Seattle - Bothell - West
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90 Reviews from our TripAdvisor Community

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Tonasket WA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed at MANY Extended stays across the state of Washington AND Oregon. I travel quite often to I get to stay in many hotels. This Extended Stay is the Friendliest, The Cleanest, and Quietest I have ever stayed at. Karen is very courteous and professional. Personally I think THIS Location should Train and be the model for ALL... More 

Helpful?
Thank GinaTonasketWA
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - West, responded to this review

It is so rewarding to read that you had a great stay with us. Thank you for your comments. We are so thrilled to hear that we provided you with excellent service as well as a clean, comfortable and quiet place to stay while traveling. The staff and I would like to thank you for posting your review. We look... More 

1 review
2 of 5 stars Reviewed December 26, 2015 via mobile

I don't understand how this hotel is getting good reviews, especially about clean rooms!! I have worked in hotels (housekeeping) since I was 15 years old, I am now 26, and my most recent job was at Salish Lodge and Spa in Snoqualmie. This was the most disgusting hotel room I've seen in a very long time. We had a... More 

Helpful?
Thank Katurah L
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our front desk staff; however, we sincerely apologize that your room was not cleaned thoroughly. As this hotel’s manager, I can assure you that I have inspected all our guest rooms and retrained our housekeeping staff to ensure... More 

Seattle, Washington
Level Contributor
90 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed December 12, 2015 via mobile

Great location for where I work. Rooms are spacious and very clean, staff very helpful. Excellent choice of restaurants and fast food within walking distance this is my favorite hotel in this region; I stay here monthly.

Helpful?
Thank SCraig7001
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - West, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your comments regarding our spacious rooms, convenient location and friendly customer service. Once more, thank you for posting your review. We look forward... More 

1 review
5 of 5 stars Reviewed December 11, 2015

The accommodations are just what you want and expect. A warm greeting, a clear, prompt check in process and a swift check out. The rooms are clean, updated, The furnishings are maintained and I've yet to have reason to complain. The beds are not old, worn or "rutted". They're soft and comfortable, and the pillows soft and firm for that... More 

Helpful?
Thank James B
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - West, responded to this review

Thank you so much for posting a review of our property. I’m thrilled that we were able to exceed your expectations and accommodate your needs with a comfortable stay. I truly appreciate your kind comments regarding our exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you... More 

Washington
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 19, 2015

... which is offering competitive priced accommodations for commercial travelers. This one wants a hassle free place which allows some degree of in-room food preparation. Goal met here. Friendly staff, micro, cooktop, 'frig, basic crockery & cookware. Basic wifi was sufficient for email. No expectations of breakfast so the fruit/granola bar offering made an extra snack-pac. Only warning: no exercise... More 

Helpful?
Thank OldMiquel
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - West, responded to this review

The staff and I read your review, and would like to thank you for writing such great things about our property. I’m so pleased to read that you enjoyed our fully equipped kitchens as well as our friendly customer service. I am thrilled you found our hotel to be a great value! Thank you again for sharing your experience with... More 

1 review
5 of 5 stars Reviewed October 17, 2015 via mobile

I had booked a room here through a 3rd party dealer (the name rhymes with "riceline.com") and they absolutely refused to make any adjustments to my rooming arrangement, even though I had booked it only 12 hours prior. I understand that the people on the phone that I spoke with weren't able to do anything about it. It was more... More 

Helpful?
Thank Việt N
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - West, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that your online booking gave you so much trouble. Still, I am glad to read that our staff went above and beyond to provide you with great customer service and a positive stay overall. The staff and I appreciate your... More 

Portland, Oregon
Level Contributor
115 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed October 13, 2015 via mobile

We stayed here for just one night and that was plenty. Check in was prompt and pleasant and that was the highlight to our stay. It was humid outside & and our windows were open when we checked in. The humidity clearly activated the remnants of prior pet guests. The room smelled of wet dog & urine. The mattress crinkled... More 

Helpful?
Thank IrishTravelingGirl
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - West, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. As this hotel’s manager, I can assure you that I have reviewed our cleaning and room inspection procedures with our staff to ensure your experience is not... More 

1 review
5 of 5 stars Reviewed October 6, 2015

if you're a simple person who doesnt require much maintenance to be happy then this establishment will more than exceed your expectations. the staff is warm and welcoming especially when you're dealing with guests who have more than over welcomed their stay. the rooms are great and couldn't have asked for more while living here for the summer.

Helpful?
Thank Harvey L
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - West, responded to this review

The staff and I read your review, and would like to thank you for writing such great things about your recent stay with us. I truly appreciate your comments about our comfortable rooms and friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

North Las Vegas, Nevada
1 review
4 of 5 stars Reviewed September 17, 2015

The staff was friendly, courteous and helpful. The room was clean and quiet which is a big plus since I like a room that is quiet and dark when I try to go to sleep. The room was spacious and had amenities and the bad was firm which is also a requirement that I have.

Helpful?
Thank Robert D
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - West, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your... More 

Level Contributor
133 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed September 17, 2015

Beds were hard, pillows were hard, no blow dryers unless you asked, their breakfast consisted of coffee and muffins in little bags. Dishes, cutlery, pans, etc. were provided if you asked them for them if you wanted to use the kitchenette. Rooms were clean and Internet was good. Not a good place for sleeping comfort.

Helpful?
Thank Debra W
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - West, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that our beds and pillows were not comfortable. Still, I am glad you enjoyed our clean rooms and Internet service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank... More 

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