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Extended Stay America - Seattle - Bothell - Canyon Park

2.5 of 5
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22122 17th Avenue Southeast, Bothell, WA 98021 (Formerly Extended Stay Deluxe Bothell)
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Extended Stay America - Seattle - Bothell - Canyon Park
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Ranked #8 of 8 Hotels in Bothell
A recent review
5 of 5 stars Reviewed May 25, 2015
Jacharnes
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93 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Spokane, Washington
1 review
2 of 5 stars Reviewed 2 days ago NEW

Black mold in shower, had to use a towel to sit on desk chair due to stains. Never sat on couch, same problem as the desk chair. Heavy deodorant smell to room, felt bad about suggesting it to friends. Very helpful desk personel. Would not stay here again.

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Fullerton, California
2 reviews
1 of 5 stars Reviewed 1 week ago

WiFi terrible, water pressure terrible, bed terrible, air conditioner noisy, one soap, two towels for my entire stay. Lobby shabby, "grab and go" breakfast was some granola bars... unbelievably lousy experience.

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Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 1 week ago

We had two rooms booked for two nights at this hotel. It was difficult to manuever the trolley because the outer and inner doors do not align but we struggled and managed. At check in, there were two people at the counter; one trying her best to help since the other seemed unable to answer anything. Not good signs for... More 

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Edmonds, Washington
2 of 5 stars Reviewed 2 weeks ago

We stayed here on a Staycation over the 4th of July weekend. The room was a little run down and smelled like someone had sprayed deodorant spray all over. We had gone there to cook for a party and to spend time in the pool. The pool is nice, but they only have 2 lounge chairs for the whole pool... More 

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Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed here during my end of cascade loop drive. We were given an unclean room with pet hair all over the place while we checked in. We then had to pack all the unpacked things and change the room. The bed was also not clean with hair on the bed. The second room was clean and ok. I also... More 

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Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - Canyon Park, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the cleanliness issues you experienced during check-in. I met with the staff, and we will be using your comments as a training tool to make sure rooms are closely inspected. Your feedback is very important to us, so thank you... More 

Vancouver, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

as an extended stay, there is no room service everyday, which is fine by me. However, beds are old and creaky (even just shifting sleep positions made loud noises). The pull out bed actually had popcorn in it, and no bedding. Had to go to front desk to get bedding. Breakfast is grab and go. Unfortunately, I think there is... More 

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Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - Canyon Park, responded to this review

I want to thank you for taking the time to post a review of your stay. I sincerely apologize that we did not meet your expectations. To uphold our company’s high standards, I will be making sure our rooms are properly stocked prior to guest arrivals. Additionally, I will be working with our staff to make sure we are responding... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 23, 2015

We located to the Seattle area and stayed at the Extended Stay America Bothell Canyon Park. We stayed because they are pet friendly and not many hotels in the area are. Bed was good and the shower was hot. Building seemed secure and the staff were very helpful and friendly. The other residents seemed to like them a lot too.... More 

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Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - Canyon Park, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that we did not meet your expectations. In response to your feedback, I have ordered new luggage trolleys and will be working with our housekeeping staff to make sure our hotel is fresh and clean for every guest. Additionally, I... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 7, 2015 via mobile

Needs improvement: cleanliness, one staff person, the tv reception hard to believe a dish comes in that bad, pet friendly but no dog station so most people did not pick up after their dog, people smoking by the entrance doors, NO water pressure. Good: wifi, most of the staff, location, kitchenette. Meh: the breakfast, the bed comfort, the sounds from... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - Canyon Park, responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize that you experienced issues with your TV, cleanliness and a member of our staff. I will be reviewing your comments with our team to ensure these issues are property addressed. Thank you for bringing this to our attention. We hope to have... More 

Henderson, Nevada
Level Contributor
182 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
2 of 5 stars Reviewed May 27, 2015

We stayed at this hotel because the first Extended Stay America where we had reservations for did not have a reservation for us that we made though a 3rd party site, with the help from the first hotel, we were directed to this hotel. We got to our hotel room, took in our bags, watched a little tv and turned... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - Canyon Park, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the noise is truly regrettable. We are very sorry for your experience. I met with the staff, and we will be coaching our staff to ensure that handling noise complaint issues is not repeated. Your feedback is very important... More 

1 review
5 of 5 stars Reviewed May 25, 2015 via mobile

Usually late night hotel check ins are the worst experience of my trip. Melody was a welcoming face in my late night check in experience. Giving this review 5 stars because of her. Hotel was nice and clean.

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