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Extended Stay America - Seattle - Bothell - Canyon Park

2.5 of 5
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22122 17th Avenue Southeast, Bothell, WA 98021 (Formerly Extended Stay Deluxe Bothell)
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1 room 1 guest
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Extended Stay America - Seattle - Bothell - Canyon Park
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95 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (15)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (15)
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1 review
2 of 5 stars Reviewed 1 week ago

Very disappointing. NO maid service - you needed to turn in your towel. The pool area was very stark. There were ants in the kitchenette and a heavy smoky smell in the hall. For $120 a night it was NOT worth it. This was a wedding trip and we had 6 rooms and we were all unhappy. Wifi didn't work.

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Utah
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 1 week ago

We arrived in the evening on the day of our reservation. I walked inside an there was no one to be seen at the front desk. I literally waited for almost 10 minutes before the girl working the front desk came running up. It seemed like she was the only employee of the hotel. She was polite, but very overwhelmed.... More 

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Spokane, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Black mold in shower, had to use a towel to sit on desk chair due to stains. Never sat on couch, same problem as the desk chair. Heavy deodorant smell to room, felt bad about suggesting it to friends. Very helpful desk personel. Would not stay here again.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - Canyon Park, responded to this review

Thank you for your comments concerning your recent stay. We appreciate your observations since they are crucial to our goals of improving our product and our hospitality services. We will be meeting with our staff to review your comments to ensure these issues are properly addressed. Still, we appreciate your comments concerning our desk staff. Thank you again for your... More 

Fullerton, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

WiFi terrible, water pressure terrible, bed terrible, air conditioner noisy, one soap, two towels for my entire stay. Lobby shabby, "grab and go" breakfast was some granola bars... unbelievably lousy experience.

Was this review helpful? Yes 1
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed July 22, 2015

We had two rooms booked for two nights at this hotel. It was difficult to manuever the trolley because the outer and inner doors do not align but we struggled and managed. At check in, there were two people at the counter; one trying her best to help since the other seemed unable to answer anything. Not good signs for... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - Canyon Park, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear about the cleanliness issues you experienced. In response to your feedback, I will be retraining our housekeeping staff on our cleaning procedures in order to ensure that each guest has a clean and comfortable experience. Your feedback is very... More 

Edmonds, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 17, 2015

We stayed here on a Staycation over the 4th of July weekend. The room was a little run down and smelled like someone had sprayed deodorant spray all over. We had gone there to cook for a party and to spend time in the pool. The pool is nice, but they only have 2 lounge chairs for the whole pool... More 

Was this review helpful? Yes 1
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 6, 2015

I stayed here during my end of cascade loop drive. We were given an unclean room with pet hair all over the place while we checked in. We then had to pack all the unpacked things and change the room. The bed was also not clean with hair on the bed. The second room was clean and ok. I also... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - Canyon Park, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the cleanliness issues you experienced during check-in. I met with the staff, and we will be using your comments as a training tool to make sure rooms are closely inspected. Your feedback is very important to us, so thank you... More 

Vancouver, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 30, 2015

as an extended stay, there is no room service everyday, which is fine by me. However, beds are old and creaky (even just shifting sleep positions made loud noises). The pull out bed actually had popcorn in it, and no bedding. Had to go to front desk to get bedding. Breakfast is grab and go. Unfortunately, I think there is... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - Canyon Park, responded to this review

I want to thank you for taking the time to post a review of your stay. I sincerely apologize that we did not meet your expectations. To uphold our company’s high standards, I will be making sure our rooms are properly stocked prior to guest arrivals. Additionally, I will be working with our staff to make sure we are responding... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 23, 2015

We located to the Seattle area and stayed at the Extended Stay America Bothell Canyon Park. We stayed because they are pet friendly and not many hotels in the area are. Bed was good and the shower was hot. Building seemed secure and the staff were very helpful and friendly. The other residents seemed to like them a lot too.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - Canyon Park, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that we did not meet your expectations. In response to your feedback, I have ordered new luggage trolleys and will be working with our housekeeping staff to make sure our hotel is fresh and clean for every guest. Additionally, I... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 7, 2015 via mobile

Needs improvement: cleanliness, one staff person, the tv reception hard to believe a dish comes in that bad, pet friendly but no dog station so most people did not pick up after their dog, people smoking by the entrance doors, NO water pressure. Good: wifi, most of the staff, location, kitchenette. Meh: the breakfast, the bed comfort, the sounds from... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Bothell - Canyon Park, responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize that you experienced issues with your TV, cleanliness and a member of our staff. I will be reviewing your comments with our team to ensure these issues are property addressed. Thank you for bringing this to our attention. We hope to have... More 

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