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Extended Stay America - Seattle - Bellevue - Factoria

2.5 of 5
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3700 132nd Ave SE, Bellevue, WA 98006
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Extended Stay America - Seattle - Bellevue - Factoria
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Ranked #24 of 26 Hotels in Bellevue
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104 reviews from our community

Traveler rating
    9
    15
    22
    21
    37
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19
25
11
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Bellevue, Washington
1 review
2 of 5 stars Reviewed 1 week ago

The room was great and looked newly remodeled! The service was also very good. The bed however, was awful. It was very uncomfortable, very hard, and VERY squeaky. I'm a very heavy sleeper, but I was up all night because it squeaked so loud. I'm 24 and very fit but woke up with a horrid backache. Everything else was very... More 

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Manager_11525, General Manager at Extended Stay America - Seattle - Bellevue - Factoria, responded to this review

Thank you for taking the time to tell us about your experience. Please accept our apologies that our beds were not to your satisfaction. Still, I am glad to read that we were able to provide you with great customer service. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. It... More 

Vancouver, WA
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Great staff, clean room, apartment-like feel... but nothing in the rooms in the way of utensils, accessories, toiletries, etc. No coffee maker, etc. You have to ask and this wasn't obvious to me. Our room had a kitchen with literally nothing in it. Not even a spoon. No cups for water, etc. In the bathroom there was one tiny shampoo... More 

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Manager_11525, General Manager at Extended Stay America - Seattle - Bellevue - Factoria, responded to this review

Thank you for taking the time to tell us about your experience. Please accept our apologies that you were not made aware of our amenities and dishware policies. We recently changed the way we stock our rooms with items for the kitchen. In order to ensure each guest has fresh and clean dishware, all kitchen items washed and sanitized by... More 

Seattle, Washington
1 review
4 of 5 stars Reviewed 4 weeks ago

Great because: - The location is fantastic. Easy access to highways, good restaurants, movies, shopping, and walking/biking trails at walking distance. - The staff is very friendly, accommodating and always wanting to help - Very affordable rate (given the location) - Breakfast is included I stayed here with my family (husband, 6 month-old baby and small dog) for about 16... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Bellevue - Factoria, responded to this review

Thank you so much for taking the time to review our property! We are so thrilled to read the positive comments regarding the excellent customer service our staff provided. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

1 review
1 of 5 stars Reviewed 4 weeks ago

I use to stay in Extended stay America due to the nature of my work : I am a consultant Software Engineer , the location of the hotel is very convenient for people. I had a request to an agent , once talking to her the manager came to me and was telling me that she is watching me since... More 

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Manager_11525, General Manager at Extended Stay America - Seattle - Bellevue - Factoria, responded to this review

Thank you for taking the time to review your recent stay at Extended Stay America. I am sorry you had an unpleasant interaction with one of our managers. I would appreciate the opportunity to speak to you regarding the specifics of the situation you described. Please contact me at blv@extendedstay.com at your earliest convenience. I really appreciate you bringing this... More 

Tacoma, Washington
1 review
5 of 5 stars Reviewed April 2, 2015

Staying on business, but on a budget, I was expecting a low end, dated room. To my surprise the room was immaculately clean and updated. For the money it far exceeded my expectations. Turned out to be a very easy drive to downtown Bellevue. Will definitely stay again when I have another trip to Bellevue.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Bellevue - Factoria, responded to this review

Thank you for your kind words and taking the time to write a review regarding your recent experience. We are thrilled to hear that our hotel far exceeded your expectations! I’m also glad our location was convenient for your needs and that you found our hotel to be a great value. The staff and I would like to thank you... More 

1 review
5 of 5 stars Reviewed March 27, 2015

I'm very pleased with this location and will extend my stay here a third time. "Frank" made the check in process very easy and he is so welcoming. The room is great! Super clean and comfortable. The fridge and stove top have really come in handy as I love to cook and keep my drinks cold. I enjoy the architecture... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Bellevue - Factoria, responded to this review

Thank you so much for posting a review of our property. We are very pleased to hear that you enjoyed your stay with us and we would like to thank you for recognizing our staff members. We strive to always exceed expectations and I am glad we were able to do that for you. The staff and I would like... More 

Claremont, California
1 review
4 of 5 stars Reviewed March 26, 2015 via mobile

Stayed here for 4 nights for spring break with my friends. The condition of the hotel was pretty good, decent rooms with a great location, close to highway yet still quiet. I didn't run into any problem that other negative reviews mentioned. Also the staff was really nice. One morning I went for breakfast 5 minutes before it was supposed... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Bellevue - Factoria, responded to this review

Thank you for taking the time to write a review of your stay with us. I am thrilled to read that our staff provided you with excellent customer service and made you feel comfortable during your stay. I am glad you had a great experience overall. The staff and I would like to thank you again for posting your review.... More 

1 review
3 of 5 stars Reviewed March 6, 2015 via mobile

I recently stayed here, and had asked for two rooms. When I arrived, my rooms were not ready and I had to wait 45 minutes. I had also asked about the AAA discount, and said that it would go towards my bill (which it did not). The rooms are alright, relatively clean and nice enough. The first night was alright.... More 

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Seoul, South Korea
Top Contributor
111 reviews 111 reviews
17 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 7, 2015

Actually stayed here twice...first back in july 2012. This place was nice and comfortable...location is awesome, kitchen was nice, and bed was decent. Nothing fancy but still worth the price. I just wished the bottom of my entrance door had a better seal as i could really see the light coming in...the ac didnt have a bad smell and the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Bellevue - Factoria, responded to this review

Thank you for you comments. We are happy to read that you enjoyed your stay and that the location of our hotel fit your needs perfectly. The staff and I are proud to have provided you with a clean and comfortable room. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our... More 

Canton, Michigan
Top Contributor
60 reviews 60 reviews
45 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed November 30, 2014

This hotel does not pretend to be anything more than an affordable place of accommodation. It's basic, make no mistake, with only soap and shampoo provided as bathroom amenities - so bring your own conditioner. The room was clean and the bed, great but the air-con was noisy. A small kitchenette is provided with a fridge but I didnt ask... More 

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