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Extended Stay America - Seattle - Redmond

2.5 of 5
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15805 N.E. 28th Street, Bellevue, WA 98008 (Formerly Homestead Village - Redmond)
Extended Stay America - Seattle - Redmond
Best prices for: 1 room 1 guest
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Ranked #21 of 27 Hotels in Bellevue
A recent review
3 of 5 stars reviewed 6 days ago
Larisa B
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98 reviews from our community

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9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
3 of 5 stars Reviewed 6 days ago NEW

Very nice people at the front desk working hard, but they have no authority to fix anything - you have to make a special call to the manager who only works 9-5 which is of course the time I am on site with my clients. So, general manager, here is the scoop on Room #359: The refrigerator didn't work, so... More 

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Bellevue, Washington
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 26, 2015

I was planning to stay at Extended Stay, near the Microsoft Redmond Campus for 5 nights, but decided to cut my stay short, and move to a different hotel. When I booked, the price was right and the location is perfect, walking distance to almost all of Microsoft campus building in Redmond, and easy access to the freeway, restaurants, supermarket... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Seattle - Redmond, responded to this review

Thank you for taking the time to write a review of your stay. We are pleased that you found our front desk staff to be super nice people. The situation you described regarding the cleanliness is truly regrettable. We are very sorry for your experience. We have brought in some new housekeeping staff members and are looking forward to training... More 

Beaverton, Oregon, United States
1 review
5 of 5 stars Reviewed January 23, 2015

I was pleasantly surprised with how comfortable, clean, and well maintained the room was. Everything was also in working order. I especially appreciated the quiet heating system - it made for a good night's sleep. Staff was friendly, too.

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Manager_11525, General Manager at Extended Stay America - Seattle - Redmond, responded to this review

Tom - Thank you so much for posting a review of our property and sharing your experience. I am glad to read that you were pleased with how comfortable, clean, and well maintained the room was. The staff and I would like to thank you again for posting your review and we look forward to welcoming you back in the... More 

1 review
5 of 5 stars Reviewed December 28, 2014

Its was like walking into a cleaner version of my own home. We spent out first night away from our new 4 month old. We choose the Extended Stay because want to stay in a cook our own meal. We spend the whole night just the two of us. It was an amazing night.

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Manager_11525, General Manager at Extended Stay America - Seattle - Redmond, responded to this review

Thank you so much for posting a review of our property. It's great to hear that you had such a nice and relaxing night's stay with us. We are glad that you were able to enjoy your fully-equipped kitchen. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in... More 

Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 13, 2014

although the interior is not up to the latest standards, it is clean and the staff is friendly. the free breakfast is more coffee and tea with cookies. but overall the room, kitchen and priv a te bathroom is good value for money.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Redmond, responded to this review

Martin - Thank you for your review. We are glad that you enjoyed your clean, comfortable room and our friendly staff. Thank you again for your kind words. We hope to see you again in the future. More 

Seattle, Washington
Contributor
11 reviews 11 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 2, 2014

Just across the street from an iconic software company, nested in a quiet place and yet just a few minutes from shopping and entertainment areas, is Extended Stay America's facility in Redmond, Seattle, Washington, USA. It is a different concept from the traditional hotel and for those with a little time and perhaps more importantly the inclination, the experience can... More 

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Manager_11525, Manager at Extended Stay America - Seattle - Redmond, responded to this review

Thank you for your recent review of your stay. Our apologies if housekeeping did not meet your expectations. However, thank you very much for providing us with your feedback as it will help us improve. If you would like to discuss this further, please do not hesitate to contact me at RMD2@extendedstay.com. I do hope that you will return to... More 

1 review
3 of 5 stars Reviewed November 13, 2014

Room smelt like smoke, bed was extremely uncomfortable, sheets were even worse, and bathroom was not cleaned properly. Besides those offenses the stay was nice. The staff were friendly and it was reasonably priced. I will not be back, though.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Redmond, responded to this review

The feedback provided in your review is much appreciated. Please know that we are sincerely sorry about the smoke odor in your room and your uncomfortable bed. To uphold our company's high standards, we will be making sure all guests are aware we are 100% non-smoking moving forward. I will also bring your issue with the bed comfort and sheet... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 11, 2014

First off the staff of the hotel was very good they tried to make the most of what they had to work with. All of the staff were friendly and as I said quick and willing to help out. The problems were with the room itself. There was a faint odor of cigarettes and mold in the room. The AC... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Redmond, responded to this review

The staff and I read your comments about your stay with us. The cleanliness issues you described in your room are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be reviewing our cleanliness standards and procedures with our housekeeping staff to ensure that your experience is not repeated. As well, I am sorry... More 

San Jose, CA
Senior Contributor
48 reviews 48 reviews
36 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed October 5, 2014

This hotel is not really a hotel. It's basically a motel that charges hotel rates for just one reason - It's right across from Microsoft. A lot of people from overseas Microsoft offices suck up to it and stay close to their workplaces. This hotel is really DIY - everything is do it yourself. They clean your room once a... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Redmond, responded to this review

I appreciate you taking the time to write a review of our hotel. I am sorry to hear that our staff did not attend to your needs in a professional manner. As well, I apologize that our housekeeping policy did not meet your needs. We provide housekeeping services to guests staying eight or more nights; however, these services are always... More 

Grants Pass, Oregon
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 22, 2014

Service was terrible. You felt like the staff was too busy to help you. The room had a terrible smell. Cigarette burns were on the bathroom counters, carpet and even the blanket. The bed was quite uncomfortable. There were no kitchen items in the room. We found out later you had to request them because of health regulations. This included... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Redmond, responded to this review

The feedback provided in your review is much appreciated. The situation you described regarding the staff making you feel like they were too busy is truly regrettable. We are very sorry for your experience. I met with the staff, and we will work on the customer service to ensure that everyone is helped in a timely manner and that guests... More 

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