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Extended Stay America - Seattle - Redmond

2.5 of 5
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15805 N.E. 28th Street, Bellevue, WA 98008 (Formerly Homestead Village - Redmond)
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Extended Stay America - Seattle - Redmond
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Ranked #20 of 27 Hotels in Bellevue
A recent review
5 of 5 stars reviewed 1 week ago
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101 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago

My husband and I went to Seattle for a weekend getaway. The location of Extended Stay America was beautiful, safe and peaceful. Our room was large and clean. We own 3 time shares so we like the thought of cooking most of our meals in our room. I must warn you that you have to ask for your kitchen supplies... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Redmond, responded to this review

Thank you so much for posting a review of our property. I'm glad that you enjoyed our clean rooms and that our staff provided excellent customer service. I’m thrilled you were able to take advantage of our fully equipped kitchens. The staff and I would like to thank you again for posting your review. We look forward to welcoming you... More 

Jax, FL
Top Contributor
80 reviews 80 reviews
28 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Is 1 of 2 extended stays for the area. Not bad if you require full size fridge. Pretty much what it amounted to since 2 burner range not getting any use due to microwave & numerous offerings within walking distance. Grab and go breakfast handy & front desk cordial. Found cleanliness to be less than adequate. Sticky countertops & floors... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Redmond, responded to this review

Thank you for taking the time to write a review of your stay. The staff and I read your review, and would like to thank you for your kind remarks regarding our staff. I am sorry to hear that our linens were not to your satisfaction. In response to your feedback, we are ordering new linens and making sure we... More 

Port Alberni, Canada
Top Contributor
93 reviews 93 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is no luxury hotel but the front desk staff are amazing.m smile in their face, super helpful in every way. My room was pretty comfy and what I would expect in this price point. It was nice and quiet. I would stay again for sure.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Redmond, responded to this review

The staff and I read your review, and would like to thank you for writing such positive things about our front desk staff. I am also pleased to hear that you had a comfortable and quiet stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

Very nice people at the front desk working hard, but they have no authority to fix anything - you have to make a special call to the manager who only works 9-5 which is of course the time I am on site with my clients. So, general manager, here is the scoop on Room #359: The refrigerator didn't work, so... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Redmond, responded to this review

The feedback provided in your review is much appreciated. I am so disappointed to hear that you experienced maintenance and cleanliness issues during your stay. Please accept my apology. To make sure this doesn't happen again, I am going to increase our staff numbers with additional night management and maintenance personal. Additionally, we will be thoroughly checking each room to... More 

Bellevue, Washington
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed January 26, 2015

I was planning to stay at Extended Stay, near the Microsoft Redmond Campus for 5 nights, but decided to cut my stay short, and move to a different hotel. When I booked, the price was right and the location is perfect, walking distance to almost all of Microsoft campus building in Redmond, and easy access to the freeway, restaurants, supermarket... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Seattle - Redmond, responded to this review

Thank you for taking the time to write a review of your stay. We are pleased that you found our front desk staff to be super nice people. The situation you described regarding the cleanliness is truly regrettable. We are very sorry for your experience. We have brought in some new housekeeping staff members and are looking forward to training... More 

Beaverton, Oregon, United States
1 review
5 of 5 stars Reviewed January 23, 2015

I was pleasantly surprised with how comfortable, clean, and well maintained the room was. Everything was also in working order. I especially appreciated the quiet heating system - it made for a good night's sleep. Staff was friendly, too.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Redmond, responded to this review

Tom - Thank you so much for posting a review of our property and sharing your experience. I am glad to read that you were pleased with how comfortable, clean, and well maintained the room was. The staff and I would like to thank you again for posting your review and we look forward to welcoming you back in the... More 

1 review
5 of 5 stars Reviewed December 28, 2014

Its was like walking into a cleaner version of my own home. We spent out first night away from our new 4 month old. We choose the Extended Stay because want to stay in a cook our own meal. We spend the whole night just the two of us. It was an amazing night.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Redmond, responded to this review

Thank you so much for posting a review of our property. It's great to hear that you had such a nice and relaxing night's stay with us. We are glad that you were able to enjoy your fully-equipped kitchen. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in... More 

Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 13, 2014

although the interior is not up to the latest standards, it is clean and the staff is friendly. the free breakfast is more coffee and tea with cookies. but overall the room, kitchen and priv a te bathroom is good value for money.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Redmond, responded to this review

Martin - Thank you for your review. We are glad that you enjoyed your clean, comfortable room and our friendly staff. Thank you again for your kind words. We hope to see you again in the future. More 

Seattle, Washington
Contributor
11 reviews 11 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 2, 2014

Just across the street from an iconic software company, nested in a quiet place and yet just a few minutes from shopping and entertainment areas, is Extended Stay America's facility in Redmond, Seattle, Washington, USA. It is a different concept from the traditional hotel and for those with a little time and perhaps more importantly the inclination, the experience can... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Seattle - Redmond, responded to this review

Thank you for your recent review of your stay. Our apologies if housekeeping did not meet your expectations. However, thank you very much for providing us with your feedback as it will help us improve. If you would like to discuss this further, please do not hesitate to contact me at RMD2@extendedstay.com. I do hope that you will return to... More 

1 review
3 of 5 stars Reviewed November 13, 2014

Room smelt like smoke, bed was extremely uncomfortable, sheets were even worse, and bathroom was not cleaned properly. Besides those offenses the stay was nice. The staff were friendly and it was reasonably priced. I will not be back, though.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Redmond, responded to this review

The feedback provided in your review is much appreciated. Please know that we are sincerely sorry about the smoke odor in your room and your uncomfortable bed. To uphold our company's high standards, we will be making sure all guests are aware we are 100% non-smoking moving forward. I will also bring your issue with the bed comfort and sheet... More 

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