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Holiday Inn Express Hotel & Suites

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14030 Telegraph Road, Woodbridge, VA 22192
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Holiday Inn Express Hotel & Suites
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92 Reviews from our TripAdvisor Community

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Traveler rating
    32
    30
    14
    7
    9
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32
9
8
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Portuguese first
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English first
  • All months
    (92)
  • Mar-May only
    (25)
  • Jun-Aug only
    (28)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (20)
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Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

If you provide poor customer service and do nothing to correct the situation other than say it is not your fault then as a customer you can only expect the same .... lackadaisical service. The responsibility is yours as a business to appropriately address any displeasure. As a frequent business traveler I will be in the NOVA area for two... More 

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Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

After a long trip from New York City and going through Washington, D.C. And with all other hotels booked we came across this hotel and a last hope. We were greeted by a wonderful gentleman at the front desk I asked for any availability and he saw my face of frustration and was like I will make you happy we... More 

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Woodbridgeholidayinn, Director of Sales at Holiday Inn Express Hotel & Suites, responded to this review

Dear David P, Thank you very much for taking the time to review our Holiday Inn Express Hotel & Suites in Woodbridge, VA! We appreciate the fact that you wrote and we are very glad to hear that you were well-taken care of by our staff. A clean room with great shower pressure is certainly to be expected, and the... More 

Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 19, 2015

Historic and eonderful. 1st time in Chicago love it. The staff was efficient. We went to see Boney James and Brian Culbertson show was fantastic. Sound system great. Box or booth seating gives you a lot of relaxing room. Entry was great and exiting easy. Will visit again.

Was this review helpful? Yes
Woodbridgeholidayinn, Director of Sales at Holiday Inn Express Hotel & Suites, responded to this review

Dear Angela B, I wanted to respond to your review, but it isn't about our hotel. Frankly, I don't know how it ended up here on our page. It sounds like you had a wonderful experience in Chicago. Thanks for taking the time to note your feelings on Trip Advisor. :) Kim Galeano, Sales Manager More 

Province of Catania, Italy
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 5, 2015

I appreciated the location of the hotel and that the front desk allowed a family of 6 to check in early. However, when we went to our non-smoking room, we realized that we were on a smoking floor; yet, not a big deal. My biggest complaint was finding a bug in a bed in my room around 0100. Afterwards, the... More 

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Woodbridgeholidayinn, Director of Sales at Holiday Inn Express Hotel & Suites, responded to this review

Dear Stephen D, Thank you for taking the time to review our hotel online. Needless to say, it is never good to hear that a guest and their family had an unpleasant experience at our property. The information that you shared is important for us to discuss as a team. I have not heard of this particular situation at our... More 

Richmond, Virginia
Level Contributor
108 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 21, 2015

We have been staying at this location for a few years when in the DC area for trips and concerts. I book in advance via the web and have always received great service. This trip was no different, I had apparently booked a smoking room and someone caught my mistake and called me prior to my arrival and switched rooms... More 

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Woodbridgeholidayinn, Director of Sales at Holiday Inn Express Hotel & Suites, responded to this review

Dear Richard C, Thank you very much for reviewing our Holiday Inn Express Hotel & Suites in Woodbridge, VA. We are very glad that you had a good experience, and have stayed with us in the past. Your time is valuable and thank you for getting online to give us feedback after your stay. We hope to see you again... More 

Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 19, 2015

Yesterday I came to check in, I made this reservation April 23rd, online through the official site. As I arrive the manager was talking with a gentleman who had a tour group staying there and they were discussing that the gentleman needed 2 more room as the hotel was booked and counting and stacking keys. The desk agent working the... More 

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Woodbridgeholidayinn, Sales and Marketing Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Angela B., Thank you so much for taking the time to review your recent encounter at our property. We appreciate all guest feedback, as it helps us improve target areas of our hotel for our future guests. I know that during our private conversation, I expressed how sorry I was for the poor customer service you received at our... More 

Oakland, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 13, 2015

I had to stay in Woodbridge for 17 days for job training and I have to say my first impression of this place wasn't the best, but the front desk was always MORE than accommodating, extremely pleasant and absolutely willing to meet my every need. The first time I checked in I was assigned to a room on the second... More 

Was this review helpful? Yes 1
Woodbridgeholidayinn, Sales and Marketing Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear aawornom, Thank you for taking the time to review our hotel. We appreciate all guest feedback, as it helps us improve all aspects of our hotel. I want to apologize for any inconvenience you may have experienced during your stay at our property. We are happy to hear that our front desk staff was able to accommodate your requests... More 

Boston
Level Contributor
96 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed April 5, 2015

My daughter and I were driving to NC -- our goal was to get past the Washington area into Virginia prior to stopping for the evening (around 11:30 pm). We located this hotel and felt safer here over another hotel we had stopped at earlier. We were greeted promptly and quickly registered / into a room. The room was clean... More 

Was this review helpful? Yes
Woodbridgeholidayinn, Sales and Marketing Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Queensabode, Thank you for taking the time to review our hotel. We appreciate all guest feedback as it helps us to improve our hotel. We are pleased to hear that you enjoyed your stay, and that you were well rested and comfortable. We would however like to apologize for any inconvenience you may have experienced during breakfast. Please feel... More 

Mahwah, New Jersey
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 31, 2014

Every time I travel to Virginia, this is the only place I will stay. I have stayed in many other Hotels in the area and this is one I keep going back to. Great location, friendly staff, clean & comfortable rooms.

Was this review helpful? Yes 1
Woodbridgeholidayinn, Sales and Marketing Manager at Holiday Inn Express Hotel & Suites, responded to this review

Marti, Thank you so much for your review! It is always a pleasure to have you stay with us, and we look forward to seeing you on holidays and special occasions. Please feel free to contact me at any time to make reservations for your next stay. Happy Holidays! Best Regards, Kelly Rodak, Sales and Marketing Manager More 

Oxford, Connecticut
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed December 23, 2014

We were traveling home from NC bringing my daughter who just had surgery . The parking lot was empty so I think they had plenty of rooms. They put us in room 302. Last room on the floor ,apparently there was a dog pound next door, so there was constant barking late at night and early in the morning .... More 

Was this review helpful? Yes 2
Woodbridgeholidayinn, Sales and Marketing Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Robin S. Thank you for taking the time to review our hotel. All guest feedback is appreciated as it helps us to improve our hotel. I want to apologize for the inconveniences you experienced while staying at our hotel. We will be working diligently to improve in the areas of complaint. Please feel free to contact me if you... More 

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