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Residence Inn by Marriott Potomac Mills

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14301 Crossing Place, Woodbridge, VA 22192
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Residence Inn by Marriott Potomac Mills
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Residence Inn by Marriott Potomac Mills
Residence Inn by Marriott Potomac Mills
Residence Inn by Marriott Potomac Mills
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109 reviews from our community

Traveler rating
    60
    38
    9
    2
    0
See reviews for
41
10
7
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Residence Inn by Marriott Potomac Mills
See the most recent reviews
O'Fallon, Missouri
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 23, 2012

The hotel has the usual friendly staff and the rooms are terrific! This is my first time here and apparently the room I'm staying in was recently renovated. It is a two-bedroom, two bathrooms, and a fireplace. Each room has a flat screen tv and the wireless internet is free and extremely fast. The full size refrigerator is modern, there... More 

Was this review helpful? Yes 1
Yoursinhospitality, General Manager at Residence Inn by Marriott Potomac Mills, responded to this review

Dear Valued Guest, Thank you for staying with us and providing feedback in regards to your stay. Guest feedback is the best way that we can improve our services. I am glad to hear that you enjoyed your stay. Our renovation will be completed by mid June and I think you will be very happy with our new lobby and... More 

Baltimore, Maryland
Top Contributor
64 reviews 64 reviews
32 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed April 6, 2012

My early check-in request apparently didn't hold up, as they not only didn't have a room ready for me at 3pm, but they had to switch me into a different type of room. No big deal, except when I checked into that room and finally got settled... there was hammering above my head. The reason this place is getting a... More 

Was this review helpful? Yes
Yoursinhospitality, General Manager at Residence Inn by Marriott Potomac Mills, responded to this review

Dear Valued Guest, Thank you for your return stay and for your feedback in regards to your stay. I am sorry to hear that your stay was not business as usual. I can certainly understand your frustrations with the noise and the room not being ready at three as promised. I sincerely apologize for this. You will be happy to... More 

Baltimore, Maryland
Top Contributor
64 reviews 64 reviews
32 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 30, 2011

This hotel had a friendly staff, very helpful and the accomodations were excellent, as you would expect from a Residence Inn. There were plenty of great restaurants in the area to choose from, the bed was incredibly comfortable and the room was modern and updated. I would recommend this hotel to anyone and would return anytime if my job permits... More 

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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 6, 2011

I do a LOT of traveling, and stay at many hotels. The cleanliness of this hotel was a problem. When I checked in, I found a SOCK under the kitchen table. Over the course of my stay (over a month) the same dirt was in the same place - do they every vacuum here? My bathroom smelled overpoweringly of mildew,... More 

Was this review helpful? Yes
Yoursinhospitality, Manager at Residence Inn by Marriott Potomac Mills, responded to this review

Dear Guest, Thank you for your feedback in regards to your stay at the Residence Inn by Marriott Potomac Mills. I want to apologize for the cleanliness issues that you experienced while you were here. I have brought these issues to the attention of our housekeeping department and we will be doing a re training session with all of the... More 

Las Vegas
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 31, 2011

We stayed here on a month long cross country trip. Our daughter lives in the area, and we were here for the Memorial Day Weekend. We were traveling with our two Bichons.......dogs. The upside was that they take pets, the downside is that their pet fee is a hundred dollars. That was fine for us as we stayed for five... More 

Was this review helpful? Yes
Yoursinhospitality, General Manager at Residence Inn by Marriott Potomac Mills, responded to this review

Dear Guest, Thank you for your feedback and kind words. I am glad to hear that you enjoyed your stay. Yours in Hospitality, Travis Weller General Manager More 

San Diego
1 review
4 of 5 stars Reviewed October 1, 2011

I do quite a bit of traveling for work and it is always a pleasure to find a hotel with a staff that is friendly, polite and helpful. This was the case at the Potomac Mills Residence Inn. From the moment I checked in to the exiting the door after checkout the staff did their best to make sure my... More 

Was this review helpful? Yes
Yoursinhospitality, General Manager at Residence Inn by Marriott Potomac Mills, responded to this review

Dear Guest, Thank you for your feedback and kind words in regards to your stay at the Residence Inn by Marriott Potomac Mills. As GM, I enjoy getting guest feeback both good and bad. I believe that guest feedback is the best way that we can improve our level of service. Thanks again, and I look forward to seeing you... More 

Portsmouth, Virginia
2 reviews
5 of 5 stars Reviewed September 28, 2011

but, the Potomac Mills Residence Inn is like being in the comfort of your own home, or maybe better! This property is as fresh as the first time I stayed here in 2007, though Travis, the General Manager, told me that they are scheduled for a revitalization in the near future. Neither work, nor pleasure brought me to this hotel... More 

Was this review helpful? Yes
Yoursinhospitality, Manager at Residence Inn by Marriott Potomac Mills, responded to this review

Dear Greg A , Thank you for your feedback. We are glad that you enjoyed your stay and we look forward to being your "Home Away from Home" the next time you are in the Woodbridge area. Yours in Hospitality, Travis Weller General Manager More 

West Caldwell, New Jersey
Top Contributor
54 reviews 54 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 26, 2011

We had stayed here before when we went down to VA for a family reunion over the holidays. We were very satisfied last time, so we stayed here again for another family event. The reasons we chose this hotel again was we could bring our dog since it's pet-friendly, the suites were clean & spacious, the staff was helpful, they... More 

Was this review helpful? Yes
Yoursinhospitality, Manager at Residence Inn by Marriott Potomac Mills, responded to this review

Dear Raes112, We are glad you enjoyed your stay and we look forward to seeing you the next time you are in the Woodbridge area. Yours in Hospitality, Travis Weller General Manager More 

Manassas, Virginia
Contributor
17 reviews 17 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 5, 2011

We were supposed to be staying here for 10 plus nights while on a military pcs move. We checked in with no problems. We chose this hotel because of the area and the "kitchen". The room was a suite, had a pull out couch, a small bedroom and a small kitchenette. I say kitchenette lightly becuase it had an almost... More 

Was this review helpful? Yes 2
Yoursinhospitality, Manager at Residence Inn by Marriott Potomac Mills, responded to this review

Dear Chetandbetsy, Thank you for your feedback in regards to your stay at the Residence Inn by Marriott Potomac Mills. I am sorry to hear about your experience with our pull out sofas. I am happy to say that all of our pull out sofas will be replaced within the next 6 months. I hope that you will give us... More 

Richmond, Virginia
Top Contributor
116 reviews 116 reviews
45 hotel reviews
181 helpful votes 181 helpful votes
3 of 5 stars Reviewed April 25, 2011

We came up for the weekend for a family reunion and chose the Residence Inn since a number of other family members were also staying there. There are many things this hotel does well. The suites are nice - perfect for spreading out. We were only here for 2 nights, but even for a short stay we appreciated the extra... More 

Was this review helpful? Yes
Yoursinhospitality, General Manager at Residence Inn by Marriott Potomac Mills, responded to this review

Dear Bqkali, Thank you so much for the feedback. I truly believe that guest feedback is the best way that we can improve our product. I was sorry to hear about your problem with your mattress. Please let me know which room had the bad mattress so that I can make sure that we replace it with a new one.... More 

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