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Courtyard by Marriott Potomac Mills

3.0 of 5 14300 Crossing Pl, Woodbridge, VA 22192
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Courtyard by Marriott Potomac Mills
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106 reviews from our community

Traveler rating
    51
    39
    7
    6
    3
See reviews for
30
17
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24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Williamsburg, Virginia
Contributor
19 reviews 19 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars NEW

This was an unexpected detour on my trip home from ny and I'm so glad that i grew tired of driving when I did. Checking in was a breeze, the front desk lady, I apologize to her for not recalling her name at the moment, was extremely sweet and helpful. The room was updated, the decor was stylish and modern.... More 

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Marseille, France
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

The manager at this hotel is the most obnoxious person on the planet and the Internet doesn't work they don't know how to handle it or fix it. they don't answer the phone at the front desk and when you check in at midnight when there are plenty of rooms left and they say no we can't give you the... More 

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Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

Thank you for sharing your comments about your visit. I have spoken with my assistant, who recalls you requested a discount retroactively. Unfortunately we hold only a certain number of discounted rates per day, and when you arrived without a reservation we no longer had the AARP or AAA rate available. I am sorry we were unable to accommodate your... More 

Upper Darby, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice hotel but i expect that from the Marriott Brand..What makes this great is the staff. I was traveling thru Woodbridge Feb 16 when I got caught in the snow storm and was unable to make it home that evening. Upon check in we were waited on by Robert who had guided me to the hotel via... More 

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1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

Had a power outage for at least 3 hours. No generator !!! Didn't go there to stay in a dark room. When asked for a discount staff caught an attitude. I had already booked the room months in advance and when I checked in I was charged extra for " Amenties." Location is good everything you need is right there.... More 

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Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

I'm so sorry for the inconvenience due to the area-wide blackout during your visit. The power was out for just over 2 hours, and the staff worked hard to make sure people were as comfortable as possible while service was restored. Your comment about being charged extra for "amenities" has me puzzled. We do not charge extra for any amenities... More 

Glen Allen, Virginia
Contributor
16 reviews 16 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Lovely hotel, comfortable rooms, clean and well equipped. But what really made our stay the best was the bartender, Ryan. He was friendly, attentive, and a great example of excellent customer service. I hope the Marriott knows what a valuable employee they have in him!

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Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed one night at the Courtyard by Marriott near Potomac Mills. The location is good, close to the highway and other shopping but not right in the middle of things. However it is literally right next to the highway so the noise can be a bit much. There was nothing spectacular about this hotel. The rooms smelled a little "musty"... More 

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Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

I’m so sorry to hear you were not completely happy with your stay. Our housekeeping staff normally does a great job keeping the rooms smelling fresh for each new arrival. As you know, Courtyard hotels do not offer a complimentary breakfast, but we do try to add enough value into the rate to keep you coming back. I hope we’ll... More 

Harrisburg, Pennsylvania
Top Contributor
81 reviews 81 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 28, 2015

Enjoyed a comfortable room and was impressed with how courteous and accommodating the staff was during our stay. The breakfast buffet was adequate, but not great, however it was served on time and allowed us to get to our meetings on time.

Was this review helpful? Yes 2
Virginia Beach, Virginia
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 21, 2014

My girlfriend & I stayed here on the way to D.C. She wanted to do a bit of shopping before we headed into D.C. so the location was perfect. We got really late, the front desk staff was very friendly and welcoming. The room was very clean & the bed was comfortable. We didn't use any of the amenities but... More 

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Chester, Virginia, United States
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 12, 2014

By no stretch of the imagination is this a three star hotel. Tiny rooms, rude staff, and total lack of mirrors and outlets. Hotel is fairly new, but unwelcoming and cheap. Shabby furnishings. Rude staff at front desk. First stay is for sure our last stay.

Was this review helpful? Yes 1
Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

I'm so sorry you didn't enjoy your stay with us. Please contact me at patrick.foley@pillarhotels.com so I can get more details, and make sure other guests are not similarly inconvenienced. More 

Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 2, 2014

We arrived late at night and were greeted very warmly by both the desk clerk and the welcoming fire in the lobby. The room was very comfortable, nicely decorated and quiet. The bathroom was spacious. We appreciated the table that was nested under the usual wall-attached desk which could be moved to a more preferred location in the room. The... More 

Was this review helpful? Yes 2
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Additional Information about Courtyard by Marriott Potomac Mills

Address: 14300 Crossing Pl, Woodbridge, VA 22192
Location: United States > Virginia > Prince William County > Woodbridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Potomac Mills 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Courtyard By Marriott Potomac Mills Hotel Woodbridge
Courtyard Hotel Woodbridge
Marriott Woodbridge
Courtyard Woodbridge
Woodbridge Courtyard
Woodbridge Marriott
Courtyard Hotel Potomac Mills
Hotel Style:
#5 Business Hotel in Woodbridge

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