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Courtyard by Marriott Potomac Mills

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14300 Crossing Pl, Woodbridge, VA 22192
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Courtyard by Marriott Potomac Mills
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Courtyard by Marriott Potomac Mills
Courtyard by Marriott Potomac Mills
Courtyard by Marriott Potomac Mills
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115 reviews from our community

Traveler rating
    54
    41
    9
    6
    5
See reviews for
35
17
12
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Lake Ridge, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Used the Courtyard for our guests and wedding party. Great service! We loved the special touches. Every person in our party had nice things to say about hotel. Keep up the great work, especially with the nice people. We would absolutely use for a group again!

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Portland, Maine
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Traveling for Daughter to look at University's in NC and university of Va. We had a confirmation # and even have the marriott app on our phone. Checked in on line early in the day because we knew we would be late getting in. Arrived at hotel at 12:15 am and was told they were hoping we would be a... More 

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Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

We're so sorry we were unable to accommodate you and your daughter. This happens when other guests extend their stay beyond the original checkout date, forcing the hotel to find other accommodations for our guests. As you pointed out, we paid for the alternative hotel for you, as well as compensated you with additional Marriott Rewards points. We hope to... More 

Maryland
Top Contributor
233 reviews 233 reviews
32 hotel reviews
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My daughter and her friend checked in early for us. The check in clerk kept telling my mom daughter they had no rooms even after my daughter explained we had a reservation for that evening. I did use the mobile app to check us in but, of course, she needed to show her id and credit card. After 15 minutes... More 

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Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

I'm so sorry to hear your daughter had a problem checking in. I also share your pet peeve against rudeness, and would appreciate more information so I can correct the employee who was rude. Please contact me at patrick.foley@pillarhotels.com at your earliest convenience. More 

Bay Shore, New York
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrived late (after midnight) and the front doors were locked. The attendant promptly let us in, but I thought it was great to have the extra security of locked doors. The rooms were clean and coffee is available in the lobby. The staff was courteous and friendly. The only negative was that there was no mirror outside of the... More 

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Senior Contributor
28 reviews 28 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 18, 2015

We had a large group of over 55 stay at this hotel and we had no problems at all!!! The hotel was clean and well kept and the staff was nice enough. We were accomadated with daily breakfast and rooms were cleaned and serviced each day after being in the city all day long. I thought the location was good... More 

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Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed April 13, 2015

Bad customer service -- "wife asked for a towel from front desk and was told to come down and get one yourself" Cheap Rooms -- Stock rooms with bad room design and no room to move -- zero sound insulation could hear when above room was using bathroom and we were right above HVAC Venting which kept us up most... More 

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Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

I'm so sorry you were unhappy with your stay. Unlike full service hotels that have many layers of staff round the clock, Courtyard hotels operate with minimal staff during off hours, which is why there was nobody available to bring you the extra towels when you requested them. When we know of your request in advance we are always happy... More 

Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed April 3, 2015

Convenient location -Starbucks a short walk away. Target across the street and too many gas stations and restaurants to mention! Front desk staff very friendly and attentive. Loved the fresh baked cookies - the smell lingered for hours thru the main lobby. The best part of our stay was the free breakfast in the lobby=very clean, plenty of room to... More 

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Huntsville, Alabama
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 29, 2015

Was a little hesitant after reading some reviews about noise and uncomfortable beds, but I must say, was pleasantly surprised upon check in! Room was beautifully decorated and very well appointed. Large shower is sooo nice! Our room contaiend one king sized bed. Not sure if we were just so tired from walking in DC all day, but the bed... More 

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Virginia
Top Contributor
171 reviews 171 reviews
37 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed March 15, 2015

Stayed here for a business trip and the desk clerk was very friendly and made me feel welcome after a long day. Although an older Courtyard, the rooms are large and the fixtures upgraded. Only negative in the room was the bed was much too soft. If you come in late and expect to get a drink at the bar,... More 

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Williamsburg, Virginia
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 26, 2015

This was an unexpected detour on my trip home from ny and I'm so glad that i grew tired of driving when I did. Checking in was a breeze, the front desk lady, I apologize to her for not recalling her name at the moment, was extremely sweet and helpful. The room was updated, the decor was stylish and modern.... More 

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