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Courtyard by Marriott Potomac Mills

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14300 Crossing Pl, Woodbridge, VA 22192
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Courtyard by Marriott Potomac Mills
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139 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed yesterday NEW

We stayed here on business for a week and this is one of the better hotels in Northern Virginia. Since the moment we walked in we were greeted by courteous and professional staff. Phillis, was one of the managers who tended to our needs. She made our stay incredibly comfortable. She was extremely caring with other clients as well as... More 

Helpful?
Thank Concepcion C
Lexington, South Carolina
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for one night on a trip to New Jersey on 1/14/2016. This is a very convenient location right off I 95. The property itself is quite attractive, both outside and inside. Check in was quick, and the desk clerk was pleasant. Our room was large, clean,,quiet and comfortable. Our room also had a great balcony... More 

Helpful?
Thank torpeedo
Murrells Inlet, South Carolina
Level Contributor
297 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed December 21, 2015 via mobile

Great location right off I-95, the rooms and facilities are well kept. Very close to wide range of shopping and restaurants. Very good location to get close to DC, without spending the night too deep in the city.

Helpful?
Thank OSProfiler
Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

Thank you for noting how well kept our hotel is. You've made our maintenance and housekeeping staff smile from ear to ear! The truth is all of our employees were hired because of their commitment to providing quality customer service. Our goal is to treat everyone like a member of our family, coming here for a visit. We're glad we... More 

Virginia
Level Contributor
229 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed December 9, 2015 via mobile

This is my favorite hotel in Woodbridge. Easy access from I-95, reasonable price, fresh and large rooms, nice bistro and bar, very friendly staff. This hotel is very convenient to shopping and several good restaurants and about 5 minutes from Potomac Mills Mall. I always stay on the top floor and get a 2 room suite (about $15 more and... More 

Helpful?
Thank Don M
Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

We're so glad you consider us an old friend in Woodbridge! Thank you very much for your continued loyalty. We look forward to your next visit. More 

Virginia Beach, Virginia
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed December 7, 2015

This was a good hotel. The rooms are nice and large and clean. The only problem I had was we had to ask the desk where everything was. We used the exercise equipment and were surprised to find the wall mount TV behind us and the tvs on the treadmills needed earphones which were not available. This is an older... More 

Helpful?
Thank Linda R
Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

We're sorry we ran out of the headphones for you to use in our fitness center. We'll make sure we have more on hand in the future. Thank you for mentioning the cleanliness of the rooms and the friendliness of our staff. We hope to see you back very soon. More 

Virginia Beach
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 30, 2015

We had stayed at this facility before and liked it but this visit was unsatisfactory. Positive-Front Desk personnel were courteous and helpful-our room was comfortable. Negative-breakfast was way below the standard of breakfasts at comparable (and less expensive) facilities. Waffles & cereal-no form of meat or eggs No knives-attendant said there weren't any to be brought in. Try cutting a... More 

Helpful?
Thank Michael R
Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

I'm sorry you didn't enjoy your visit as much as you should have. We were serving a complimentary continental breakfast during our lobby renovation, but you will be happy to hear our brand new Bistro is now in operation. We are serving a wide selection of freshly prepared breakfast and dinner items, as well as cocktails every evening. The comfortable... More 

Louisville, Kentucky
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 18, 2015

The first thing I've noticed when I walked in this place was the "warmth" from the front desk staff was missing. The woman at the desk was serious and barely glancing at me during check in. Would've been nice if a warm gesture was given during my arrival. The room was good but I didn't like the curtains as it... More 

Helpful?
Thank Summer B
Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

Thank you very much for letting us know about the greeting you received. This is clearly not the impression we want you to have after we've spent so much on our renovation. We will schedule refresher classes for all of our desk staff to bring back the warm welcome you've come to expect. We look forward to your next visit. More 

Philadelphia, Pennsylvania
Level Contributor
197 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed October 29, 2015

Great staff, room was very clean and comfortable. Had a very restful stay. Wish the dining area was completed (which looks close to bing completed) and that there was a way to know that ahead of time as the dining area is one of the better amenities of the Courtyard format

Helpful?
Thank Dean A
Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

You'll be pleased to know that our renovation project is now complete, and we're now serving breakfast, dinner and cocktails in our brand new Bistro 7 days a week. We hope you'll be back soon to enjoy our new menu. More 

Sarasota, Florida
Level Contributor
111 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed October 25, 2015

The hotel is in the middle of an upgrade, a warning would have been welcome. No restaurant,some of the rooms are wide open to let air come in . A/C is way to noisy. Hopefully things will get better. The location is great, Starbucks and plenty of restaurants around. Before I go back....will call the hotel first.

Helpful?
Thank Cyril I
Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

I'm so sorry you were not able to dine in our Bistro during your visit. The renovation of our lobby and public areas has taken longer than we anticipated, but we expect to be up and running by November 5. We hope you'll be back to see all of the improvements. More 

Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed October 21, 2015

A friend and I had traveled all day from SC to deliver 18 kittens to a rescue in Philadelphia so by the time we arrived we were hungry and exhausted. Denise checked us in and was so helpful and nice. The room was large, comfortable and quiet. She told us about a local pizza place that delivered, the pizza was... More 

Helpful?
Thank Kathy S
Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

Thank you so much for your comments about Denise. I agree that she does a great job welcoming our guests and making them feel right at home. We look forward to your next visit! More 

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