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Courtyard by Marriott Potomac Mills

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14300 Crossing Pl, Woodbridge, VA 22192
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Courtyard by Marriott Potomac Mills
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Courtyard by Marriott Potomac Mills
Courtyard by Marriott Potomac Mills
Courtyard by Marriott Potomac Mills
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119 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (29)
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5 of 5 stars Reviewed 3 days ago NEW via mobile

We booked online and were thrilled with the rooms. They were big and very clean. The bed was one of the most comfortable beds I have ever slept on and there were plenty of pillows. Close to shopping and restaurants,

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Portsmouth, Virginia
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

I recently stayed at the courtyard for an improtu trip with my beau ! The hotel is close to shopping and resturants ! The breakfast buffet was just ok and cost around 9.00 per person . I will definitely stay at this particular hotel again !

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1 review
3 of 5 stars Reviewed 3 weeks ago

Hotel was way over priced. Breakfast is NOT included but offered for an additional $9.00 per person. Only 3 wash cloths in the bathroom and we were 2 people staying...it would have been nice if we would have both had 1 cloth for our face and 1 for our butt. We were up all night trying to keep the sheets... More 

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Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

I'm so sorry you were not satisfied during your recent visit. Please contact me at patrick.foley@pillarhotels.com to give me more details so I can address this. Your continued good opinion and patronage are very important to me. More 

Titusville, Florida
1 review
5 of 5 stars Reviewed May 30, 2015

As a Marriott Platinum member I have had the opportunity to stay at many properties throughout the country. This hotel has to be among my top two favorites in just about all categories. The rooms are clean and comfortable, the environment is clean and friendly but what makes it special is the staff. From the managers to the front desk... More 

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Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

Thank you so much for your review! We're so glad to hear that we make you feel welcome! I think you're going to like the changes we have coming in the very near future... We'll be installing the new Bistro concept for Food & Beverage, and updating the entire lobby area as well as the Meeting room, Fitness Center and... More 

Lake Ridge, Virginia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 25, 2015

Used the Courtyard for our guests and wedding party. Great service! We loved the special touches. Every person in our party had nice things to say about hotel. Keep up the great work, especially with the nice people. We would absolutely use for a group again!

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Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

We really enjoyed having your friends and relatives stay with us to celebrate the wedding! Best wishes to the bride and groom for many, many happy years together. More 

Portland, Maine
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed April 29, 2015

Traveling for Daughter to look at University's in NC and university of Va. We had a confirmation # and even have the marriott app on our phone. Checked in on line early in the day because we knew we would be late getting in. Arrived at hotel at 12:15 am and was told they were hoping we would be a... More 

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Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

We're so sorry we were unable to accommodate you and your daughter. This happens when other guests extend their stay beyond the original checkout date, forcing the hotel to find other accommodations for our guests. As you pointed out, we paid for the alternative hotel for you, as well as compensated you with additional Marriott Rewards points. We hope to... More 

Maryland
Level Contributor
295 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
3 of 5 stars Reviewed April 27, 2015

My daughter and her friend checked in early for us. The check in clerk kept telling my mom daughter they had no rooms even after my daughter explained we had a reservation for that evening. I did use the mobile app to check us in but, of course, she needed to show her id and credit card. After 15 minutes... More 

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Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

I'm so sorry to hear your daughter had a problem checking in. I also share your pet peeve against rudeness, and would appreciate more information so I can correct the employee who was rude. Please contact me at patrick.foley@pillarhotels.com at your earliest convenience. More 

Bay Shore, New York
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed April 27, 2015

We arrived late (after midnight) and the front doors were locked. The attendant promptly let us in, but I thought it was great to have the extra security of locked doors. The rooms were clean and coffee is available in the lobby. The staff was courteous and friendly. The only negative was that there was no mirror outside of the... More 

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Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 18, 2015

We had a large group of over 55 stay at this hotel and we had no problems at all!!! The hotel was clean and well kept and the staff was nice enough. We were accomadated with daily breakfast and rooms were cleaned and serviced each day after being in the city all day long. I thought the location was good... More 

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Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed April 13, 2015

Bad customer service -- "wife asked for a towel from front desk and was told to come down and get one yourself" Cheap Rooms -- Stock rooms with bad room design and no room to move -- zero sound insulation could hear when above room was using bathroom and we were right above HVAC Venting which kept us up most... More 

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Patrick F, General Manager at Courtyard by Marriott Potomac Mills, responded to this review

I'm so sorry you were unhappy with your stay. Unlike full service hotels that have many layers of staff round the clock, Courtyard hotels operate with minimal staff during off hours, which is why there was nobody available to bring you the extra towels when you requested them. When we know of your request in advance we are always happy... More 

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