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Best Western Potomac Mills

2.5 of 5 14619 Potomac Mills Road, Woodbridge, VA 22192
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Certificate of Excellence 2014
Best Western Potomac Mills
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Best Western Potomac Mills
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256 reviews from our community

Traveler rating
    131
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    31
    12
    17
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109
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Best Western Potomac Mills
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Tucson, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed October 27, 2011

I spent three weeks at this hotel and marveled each day at how well it was run. This is an older facility and with out a very attentive staff it could have been dismal. The staff keeps this place spotless and functioning smoothly. The desk manager quickly learned my name and greeted me each time I passed the desk. The... More 

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Tucsontra, Thank you for taking the time to comment on your recent experience at the BEST WESTERN Potomac Mills, and thank you for your business. Your kind words are a shot in the arm for me and the entire staff who get up every day with a singular focus in trying to lead the industry in customer care. Thank... More 

Idaho
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 16, 2011

Our stay here in late September was just adequate. We had 3 rooms, and each had some idiosyncracy - defective air conditioners, temporarily non-working television - which made the stay less than smooth. Random elevator malfunctions and a very overwhelmed lone desk clerk at check in made me glad I was only staying 3 nights and only paying a cheap... More 

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Lamfam, Thank you for taking the time out of your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills and thank you for your business. I will carefully review your comments and any opportunity for improvements. At your service! More 

Virginia Beach, Virginia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 14, 2011

Beds are VERY flat, low, feel the springs and uncomfortable, not to mention many stains. No FLUFF HERE! We were shocked to find out from management that these beds were considered to be acceptable. The size of the queen bed is not queen- sized- my 6ft 2" son's legs hung off this bed in the BWhotel ; he sleeps on... More 

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Tripmomof, Thank you for taking the time to comment about your recent experience at the BEST WESTERN Potomac Mills. I am in total agreement with you a stained mattress is unacceptable in any circumstances. I assure you the mattress will be replaced immediately and any others we encounter. I appreciate the opportunity to improve upon our performance. More 

Petah Tiqwa, Israel
Contributor
16 reviews 16 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 13, 2011

Me and wife had a nice stay at this hotel. Some good points: 1. The hotel makes a good , solid impression with large and clean rooms. 2. Location: easy to find near Interstate 95, with malls and supermarkets in vecinity. 3. The Internet functioned well. 4. Easy check-in and check-out. 5. Rich breakfast. Some bad points: 1. Lavatory is... More 

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Theo1703 Thank you for your business and thank you for taking the time out of your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills. More 

Richmond
Contributor
13 reviews 13 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 12, 2011

My mom and I stayed in this hotel for three nights for a girls' shopping getaway. We used this as our home base for shopping in Potomac Mills, Leesburg and Occoquan. We looked at several hotels in the area, but given that none sounded super luxurious and we got a fantastic rate on this hotel, we booked here. Location is... More 

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear princsore, Thank you for taking the time out of your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills and thank you for your business. Flat screen TV's are definitely in our future. I appreciate you noticing that we offer you the best bang for your buck. Once again thank you for your patronage... More 

Peoria, Illinois
Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 7, 2011

The beds are low & the mattresses are not firm and should be replaced. I don't think this is a 3 star hotel as listed on Priceline. I expected fluffy comforters, multiple pillows of varying firmness and most of all a high bed with a firm mattress. Notice to Priceline this is not a 3 star hotel! However, the breakfast... More 

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Revir, Thank you for taking the time to comment on your recent experience at the BEST WESTERN Potomac Mills and thank you for your business. More 

Barrie
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed September 24, 2011

We spent 4 nights here last week and enjoyed it right up to the last morning. We were awoken by the fire alarm and had to vacate. No explanation nor concern was given by staff on checkout. This is a great location as it's a short drive to Franconia onto the Washington Metro and fast transit to the National Mall... More 

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Formathe, Thank you for your business and thank you for taking the time out your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills. I will carefully review your commnents and take any opportunity to improve upon our performance. Once again, thank you for your inputs. At your service! More 

Spencer, Tennessee
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 13, 2011 via mobile

This older property has been totally remodeled. You would never suspect it was an older venue. Rooms are large and well furnished. The included full breatfast buffet was excellent. I would stay here again for sure.

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear PacMan194, Thank you for your business and thank you for taking the time to comment on your recent experience at the BEST WESTERN Potomac Mills. We appreciate you noticing all the TLC that we continue to inject in order to keep the aging lady looking crisp and fresh at all times. I hope your trip back home was trouble... More 

Roanoke, Virginia
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 6, 2011

My boyfriend and I were in town for a night for a friend's baby shower. We stayed here because I'd read the good reviews on Trip Advisor. Check in was a breeze and the staff were very nice and polite. It was pushing 100 degrees outside that day so we were very happy that the air conditioning was already on... More 

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Averettigi, Thank you for your business and thank you for taking the time to comment on your recent experience at the BEST WESTERN Potomac Mills. The TV are preset on a maximum volume, but upon request we can increase the volume to your comfort. You are correct some guests would turn it so loud to the point where it... More 

Sarasota, Florida
Top Contributor
92 reviews 92 reviews
10 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed September 4, 2011

Stayed here one evening on our way to Florida from N.Y. The beds were comfortable, rooms were clean and the location off interstate was good. The staff was very courteous, but the breakfast was only adequate. The a/c in our room didn't cool properly. Our room on the seventh floor faced the road and we could hear road noise all... More 

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Juddann, Thank you for your business and comment on your recent experience at the BEST WESTERN Potomac Mills. Through feedback from discriminating travelers such as your, we can continue to aspire to perfection. Once again, thank you for patronage! At your service! More 

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Additional Information about Best Western Potomac Mills

Address: 14619 Potomac Mills Road, Woodbridge, VA 22192
Phone Number:
Location: United States > Virginia > Prince William County > Woodbridge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Potomac Mills 2.5*
Number of rooms: 172
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Also Known As:
Best Western Potomac Mills Hotel Woodbridge
Best Western Woodbridge
Best Western Hotel Woodbridge
Woodbridge Best Western
Hotel Style:
#2 Business Hotel in Woodbridge
#3 Family Hotel in Woodbridge
#4 Romantic Hotel in Woodbridge

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