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BEST WESTERN Potomac Mills

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14619 Potomac Mills Road, Woodbridge, VA 22192-6809
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BEST WESTERN Potomac Mills
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315 Reviews from our TripAdvisor Community

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Traveler rating
    166
    77
    34
    14
    24
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133
62
15
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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  • All months
    (315)
  • Mar-May only
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There are newer reviews for BEST WESTERN Potomac Mills
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Hampton Roads, VA
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 12, 2013

Travel a lot for work and have stayed in some strange hotels. This is anything but. Very clean and comfortable. Very nice staff. The $200 deposit took me by surprise, but I can live with it since I do not plan on wrecking anything. The robes to use in the closet are great! Would like to see info in the... More 

Was this review helpful? Yes
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear MelissaMG, Thank you for taking the time to comment on your resent experience at the Best Western Potomac Mills. TV guides are located in guest room directory. However, a quick call to the desk will resolve all inquiries you may have regarding our hotel. We thank you for your patronage and we hope to see you soon! At your... More 

DAVIDSVILLE
1 review
5 of 5 stars Reviewed February 26, 2013

Staff was very friendly as soon as I walked through the door. Room was spotless and inviting. Choice of breakfast items was super. Would recommend this hotel to anyone who has had a bad experience in the past.

Was this review helpful? Yes
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Eugene P. Thank you for your continued support and for entrusting us with your care. I will be sure to share your comments with the rest of the team who gets up every day with a singular focus of trying to lead the industry in customer care. When such efforts are recognized, it is most gratifying. At your service!! More 

Tucson, Arizona
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed January 23, 2013

We have stayed in this hotel 5 or 6 times in the last 16 months. Each time there is improvement but it would be difficult to improve on the customer service at this hotel. This is an older hotel and the ambiance is a bit dated. The elevator has been a problem over the last year and the elevator was... More 

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BWSpringfield, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Tuscantravel123, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Both elevators are going through an extensive moderniztion and upgrade. We continue to upgrade to better serve you and we apologize for any inconvniences as we complete this modernization. We appreciate your business and feedback. At your service!! More 

Orangeburg, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 22, 2013

Customer Service Excellent and the overall visit to this property was great! Close to the mall and just a overall nice and friendly property to take a trip to Woodbridge, VA. Managment was great to work with for our group also!

Was this review helpful? Yes 1
BWSpringfield, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Cissy J, Thank you for taking the time out of your busy schedule to comment on your recent experience at the Best Western Potomac Mills. I am thrilled to know in this instance we lived up to our commitment to lead the industry in customer care. We hope to see you again soon! At your service! More 

Greenbelt, Maryland
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 2, 2012

We stayed in this hotel for two days and the rate we got was reasonable considering the variety of food for breakfast and the clean room we stayed in. The soap, shampoo and conditioner dispensers in the bathroom are very practical, it's an awesome idea. The beds were comfortable and the swan figured fold of the towel was unique and... More 

Was this review helpful? Yes
BWSpringfield, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Manuel753 Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer care. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to... More 

Goode, VA
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 30, 2012

This hotel was a very nice place to stay while we visited family in the area. Service was very good, personnel were helpful. Room was nice size, clean and comfortable.. Breakfast had a good variety to offer.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWSpringfield, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear 722LLOYD_P722 Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer care. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to... More 

Maryland, USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 19, 2012

Attended a series of meetings for 3 days and the room and amenities and the free breakfast were great! I had a suite and it allowed me to rest after the meeting sessions. The room was an unexpected upgrade. The hotel has no restaurant but breakfast in included and it's more than just cereal - Eggs with cheese and hot... More 

Was this review helpful? Yes
BWSpringfield, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear VailMaryland-USA Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer care. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to... More 

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