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Best Western Potomac Mills

Certificate of Excellence
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14619 Potomac Mills Road, Woodbridge, VA 22192
Best prices for: 1 room 1 guest
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Best Western Potomac Mills
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Best Western Potomac Mills
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260 reviews from our community

Traveler rating
    134
    66
    31
    12
    17
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Best Western Potomac Mills
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Montreal, Canada
Top Contributor
126 reviews 126 reviews
40 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed May 8, 2012

This hotel has improved a lot in the last years. It is a great place to stay. Close to everything. Worth to go there just for the free breakfast. Rooms and beds are very good. Price wise. it has to be the best deal around. I'll will be there again for sure.

Was this review helpful? Yes 1
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Andre F, Thank you for taking the time to comment on your recent experience at the BEST WESTERN Potomac Mills. It is very gratifying to see that our efforts from our renovated lobby, flat panel TV’s, enhanced full breakfast buffet and more are recognized. Thank you for entrusting us with your care. At your service! More 

Atlanta, Georgia, United States
1 review
4 of 5 stars Reviewed April 7, 2012

The price was great , I didn't want to pay over 200 bucks for a hotel in the city , this was 80 bucks . If you don't mind a 20 min. drive this is perfect for you . You just have to be careful and not drive during the rush hours , you can get stuck in traffic for... More 

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BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Liliana D, Thank you for taking the time to comment on your recent stay at the BEST WESTERN Potomac Mills. Sorry about the traffic and thank you for entrusting us with your care. We await your return the next time you are in the Woodbridge area. At your service! More 

Cleveland, Ohio
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 6, 2012

The hotel itself is decent. Our room was clean, with two relatively comfortable beds and a nice flat screen TV. The bathroom was tiny! Because I wasn't too close with my roommate, it made getting dressed in the tiny bathroom. The vanity is outside of the bathroom. Just a personal pet peeve, but both were very adequate. Our stay was... More 

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BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Schumley, Thank you for taking the time to share your recent experience at the BEST WESTERN Potomac Mills. I have taken the time to do a complete assessment of your comments. Where we can improve, steps have been taken to do so. In terms of the elevators, they are working as designed. Unfortunately we will be unable to add... More 

Desoto
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 28, 2012

This property warrants their three star rating. However the housekeeping staff is so BOLD that they laughed at us when we checked in and noticed that the only two elevators were bing used by the housekeeping staff. When my wife inquired as to why the customers had no access to an elevator as we were on the 8th floor she... More 

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BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear PPPPdesoto, Thank you for taking the time to comment on your recent experience at the BEST WESTERN Potomac Mills. I regret very much that a couple of our staff did not display the correct and proper customer service skills. But I beg you not to judge the entire team of 30 people strong who get up every day everyday... More 

Leonardtown, Maryland, USA
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 19, 2012

Clean, Great Breakfast, nice beds, A/C worked nice, We will for sure go back again.

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BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Scott S, Thank you for taking the time out of your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills. Ownership is committing a great deal of resources to refurbish and upgrade the property. Surely you noticed our renovated lobby, new beds and flat panel TV’s. It is most gratifying to know that our... More 

Covington, Georgia
1 review
5 of 5 stars Reviewed February 27, 2012

Breakfast was massive and delicious, the rooms were clean and tidy when I came back, and the bathrooms were clean. 5/5

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Casey M. Thank you for taking the time out of your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills. The staff works very hard to deliver on the promises of leading the industry in customer care. I am glad you find that culture alive and well. We appreciate your inputs and we await... More 

Spokane, Washington
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 3, 2012

We were at this hotel for 2 nights. The second night we found out there were bed bugs. They tried to put us in another room and there were bed bugs there too..The comped us for only one night.. Management is very rude.. Stay away from this hotel!!

Was this review helpful? Yes 6
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear rockiestwins, Thank you for taking the time to comment on your recent experience. We have one of the most aggressive pest control management program in the business and we will have them look into the situation. I believe the hotel did as much as possible to accommodate you. I regret that you feel management approach, was not the right... More 

cleveland, ohio
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 18, 2011

We were in the area for our son's Marine Officer commissioning and needed to be close to the base in Quantico. Since we have not been to the area before, and had specific times to be at base, location was extremely important. The hotel was right off the highway, plenty of restaurants, gas stations, and shopping at our finger tips... More 

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BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear lbsunsets, Thank you for taking the time out of your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills. We appreciate your feedbacks and most importantly, thank you for entrusting us with your care. At your service!! More 

Rockaway, New Jersey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2011

We have been staying at this Best Western for nine years on our trips to and from Florida. We come back each year because the hotel is so clean, the desk clerks are very helpful in giving directions, the beds are comfortable, and the breakfast is great. Of course, we also shop prices, and Best Western Potomic's prices are comparable... More 

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Sheridan, Wyoming
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 26, 2011

This was a nice motel. We had a very busy day (started at hotel by Baltimore Washington Airport at 5am to go to White House, zoo, Air and Space Museum, full tour of Capitol building, dinner, then walk around the Mall, and memorials there), so by the time we hit the room at 10:30 that night, didn't see much of... More 

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear John L, Thank you for taking the time to comment on your recent experience at the BEST WESTERN Potomac Mills and thank you for your business. I am happy to know that your basic needs were met and most importantly, thank you for entrusting us with your care. At your service!! More 

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