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Best Western Potomac Mills

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14619 Potomac Mills Road, Woodbridge, VA 22192
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Best Western Potomac Mills
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293 Reviews from our TripAdvisor Community

Traveler rating
    153
    73
    33
    13
    21
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123
57
13
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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There are newer reviews for Best Western Potomac Mills
See the most recent reviews
Woodbridge,Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 30, 2012

The day of the hurricane on 10/20/2012 I had my lights off in my home for one day. I went to the hotel the next day with the intention of staying there. But as it turned out my electricity was restored an hour after I checked in. The room was not used. I was in it for a short while.... More 

Was this review helpful? Yes 1
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Sabina S Thank you for your comments. Our mission statement is to ensure the best value to each guest while consistently delivering genuine customer service in an environment that is consistently friendly and caring. We serve hundreds of customers daily with a focus on that mission. I regret in this instance we did not achieve that. At your service! More 

Virginia Beach, Virginia, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 10, 2012

We stayed one night 10/6/12, room was very clean, service was great, very quite and peaceful stay, we stayed on the executive floor. Love the buffet breakfast. Whenever we are in that part of the state, we will stay again. My granddaughter was really impressed the the towel animal, she thought we were in a Carnival Cruise room.

Was this review helpful? Yes 1
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Debbie T Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 6, 2012

When we got a room the front desk kept calling cleaning to make sure the room had been cleaned. Strange, I've never seen that happen. Got to the room and it has a fumigation smell. Within hours we found bed bugs. We were with a group and all if their rooms were the same, we all checked out immediately. I... More 

Was this review helpful? Yes 1
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Happycamper9237, Thank you for your feedback. There is nothing usual if the hotel is coming from a sold out night and we are in the process of turning the over you arrive early and order to get you in a room to call housekeeping for a room status. We have one the most stringent pest management control and preventive... More 

New York City, New York
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 26, 2012

My wife and I booked one night at this Best Western due to a quick change of plans. I get the concept of value priced hotels and as a very experienced worldwide business traveller my expectations are I feel realistic. This hotel is well beyond worn out, it is beat up and way overdue for a top to bottom renovation.... More 

Was this review helpful? Yes 2
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Charles B Thank you for your comments. Our mission statement is to ensure the best value to each guest while consistently delivering genuine customer service in an environment that is consistently friendly and caring. We serve hundreds of customers daily with focus on that mission. I regret in this instance we did not achieve that. At your service! More 

Winston Salem, North Carolina
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 10, 2012

We stayed here one night on 9/8/12 while in town for a family event. Many extended family members stayed and there were no complaints. The price was very cheap (75.00 for the group rate), and it came with a breakfast, that we did not take advantage of. The room was clean and comfortable. The shower was great. The HVAC worked... More 

Was this review helpful? Yes 1
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear KinmandMitch, Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better... More 

Virginia Beach
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 6, 2012

We were in town for a soccer tournament and found this hotel to be a great deal. Although getting to the hotel was a little tricky (it is located within a strip mall), it has easy access to I-95 and is located right beside good restaurants that are within walking distance. Additionally, Potomac Mills Mall and IKEA are a short... More 

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear westc37 Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better... More 

Hounslow
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 5, 2012

I stayed for one night of the 4th September. After my flight and the drive from the rental place I was looking for a room shower and food then bed. Well the best western at Woodbridge filled all the slots. Found it ok got a great welcome as if I was a regular. Booking in was very quick for the... More 

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear usaagain Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better... More 

Raleigh
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 30, 2012

This is about as close as you can stay to the Potomac Mills mall and IKEA, but still not in convenient walking distance. Entry/exit to and from the parking lot is a little tricky. Checkin was smooth and the staff was pleasant and helpful. Best beds we had in weeklong trip; nice linens and just the right firmness. The full... More 

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear TarheelTraveller, Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I will be sure to share your comments with the team. At... More 

Virginia Beach, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 27, 2012

Spent one night, price was right. There were two armed security guards in the lobby at night when I checked in. Makes you wonder why they needed to be there. The room was clean and comfortable. The next morning we were going to get the free breakfast at the hotel and found it to be very crowded and noisy. We... More 

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Frank L Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strive daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I will be sure to share your comments with the team.... More 

Isen, Deutschland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2012

Stayed in this hotel 4 days to visit Washington, go shopping in Potomac Mills Mall, and meet with friends. We were 3 and had a room with 2 Queensize beds which were really wide enough to accomodate 2 persons each. Room included a refridgerator and a microwave oven. Breakfast was included in our room rate - and we enjoyed it.... More 

Was this review helpful? Yes 1
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Helmut R Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills strive daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I will be sure to share your comments with the team. At... More 

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