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BEST WESTERN Potomac Mills

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14619 Potomac Mills Road, Woodbridge, VA 22192-6809
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1 room 1 adult
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BEST WESTERN Potomac Mills
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371 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Potomac Mills
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Raleigh, North Carolina
1 review
5 of 5 stars Reviewed April 26, 2014

My middle school stays here annually and Mr. Charles Saint Germain and his staff provide excellent service. They are patient and kind to staff and students as well. I appreciate the great customer service provided by you and your employees.

Helpful?
Thank Mfranklin67
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Mfranklin67, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. It is most gratifying to know our efforts to lead the industry in customer care is taking roots. Once again we thank you for entrusting us with your care. At your service!!!! More 

Hawthorne, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 16, 2014 via mobile

This place is the worst. I have tracked the world and have never experienced such horrible customer experience. When I checked in they told me it was reserverved for a king size bed. I had my wife and kids with me even thought they had double beds they refused to give me one. After fighting with the front desk for... More 

Helpful?
1 Thank salty29
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Salty29, You booked your reservation via an online travel agency. We do not edit or modify a 3rd party reservation at the property. We advise you to contact the 3rd party to modify and send us the correct reservation preference you wanted. We served thousand of customers successfully on a daily basis. I regret in this instance what you... More 

Rochester, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 31, 2014

I booked this hotel through a third party. When I checked in, the front desk informed me that they were going to put a $200 hold on my credit card. I inquired as to why this was happening and they said because I had booked through a third party. I have NEVER had anyone put a hold on my credit... More 

Helpful?
Thank RefOry33
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear RefOry33, Thank you for taking the time comment on your recent experience at the Best Western Potomac Mills. Aside from your disagreement with our incidental policies, I am happy to see your core expectations of a clean room, the Best Full Breakfast buffet and a specious well appointed room at an extremely reasonable price were met. At your service!!! More 

Pinellas Park, Florida
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 2, 2014

Love this hotel. We stayed there for 2 days waiting to get on the auto train.It is clean and the staff is very friendly and helpful. The rooms are comfortable and quiet so we got a great night sleep on both nights. The breakfast was delicious and has a wonderful variety of items. What was supposed to be hot was... More 

Helpful?
Thank Melclee
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Melclee, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Thank you for entrusting us with your care. At your service!! More 

New York City, New York
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed February 27, 2014

This is the second time we stayed at this hotel. We had stayed a BEST WESTERN in TEXAS 6 yrs ago so we avoided them until we came to WOODBRIDGE, VA THE BEST WESTERN was the best hotel in the area and since this stay we try to stay in BEST WESTERNS whenever we can. THIS ONE IS BY FAR... More 

Review collected in partnership with Best Western

Helpful?
Thank Marilyn K
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Marilyn K, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your patronage and hope to see in the feasible future. At your service!! More 

Woodbridge, United States
2 reviews
5 of 5 stars Reviewed February 16, 2014

I stay at this Hotel every time I am in the Washington D.C. area. It is Very Nice, clean, and the Staff is always ready to take care of your every need. I have stayed at this hotel for over 150 nights and I have never encountered a problem. I would highly recommend this Hotel.

Review collected in partnership with Best Western

Helpful?
Thank William S
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Cheryl R, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your recognition of our effort to lead the industry in customer care. At Your service!! More 

WOODBRIDGE
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed January 29, 2014

Best Western Potomac Mills, Woodbridge, Va. is one of the cleanest, most comfortable Hotels I have ever stayed at. The breakfast is Great as well. Even though you have a Coffee maker in the room there is a 24 hour Coffee Service in the Lobby as well.

Review collected in partnership with Best Western

Helpful?
Thank CHERYL R
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Cheryl R, Thank you for taking the time to comment on your experience at the Best Western Potomac Mills. We appreciate your vote of confidence as we strive to lead the industry in customer care. At your service!! More 

Miami, Fl
Level Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed January 5, 2014

The hotel is in Potomac Mills, Woodbridge, convenient to the shopping area and restaurants. Faciity is average, rooms clean and OK. The only issue is the general Manager, who made a totally offensive/out of the blue remark to me when I tried to advise that the milk dispenser had stuck in their kitchen (while trying for coffee). I thought I... More 

Helpful?
1 Thank Prophet9fla
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Prophet9fla, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. The automated machine serves hundreds of customers daily without incidents. I regret in this instance it did not work for you. At your service!! More 

Jim Thorpe, Pennsylvania
1 review
5 of 5 stars Reviewed January 3, 2014

We were welcomed back with a gift basket for being a return customer. The room had both a fridge and a microwave which I love, plus plenty of wastebaskets, which many hotels do not provide. The beds were very comfortable as was the plush linens and bath towels. Bathrobes were provided as well. The flatscreen tv was huge! At least... More 

Helpful?
Thank LysaG2763
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear LysaG2763, Thank you for the vote of confidence. The Best Western Potomac Mills is committed to trying to lead the industry in customer care. We appreciate the recognition of our efforts. At your service!!! More 

New York
Level Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed December 30, 2013

Spacious room, clean, quiet and safe. The free breakfast was amazing, much better than the usual bagel and banana offerings of other hotels. The coffee machine was great - you can select an espresso, capuccino or even a latte instead of the usual weak american coffee.

Helpful?
Thank czechmateNewYork
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear czechmatenewyork, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I am thrilled to hear promises were kept and expectations were met. I will be sure to share your comments with the rest of the team. At your service!!! More 

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