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All 14 Woodbridge hotels

Best Western Potomac Mills

2.5 of 5 Motel   |   14619 Potomac Mills Road, Woodbridge, VA 22192
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Ranked #5 of 14 Hotels in Woodbridge
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 2, 2012
Carrie S Mount Jackson, Virginia, United States
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214 reviews from our community

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    15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Best Western Potomac Mills
See the most recent reviews
Mount Jackson, Virginia, United States
1 review
5 of 5 stars Reviewed August 2, 2012

The hotel was much nicer than I expected for the price we paid. It was very clean, the staff was very professional, the room was very inviting, lots of towels, even ones shaped like swans for us! Would definitely recommend this hotel to anyone. Even though the property is older, because it was so clean and well kept it felt... More

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Carrie S, Thank you for your comments, I will be sure to share it with the team that gets up every day with a singular purpose to lead the industry in customer care with unsurpassed value. More

Seattle
2 reviews
4 of 5 stars Reviewed August 1, 2012

From the minute we walked in, we felt that this organization exceeded expectations. What a great first stop on my journey! The room was very clean and comfortable. The free breakfast was not spectacular but sufficient, with several options.

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Anynoneis, Thank you for your comments. We are striving hard to lead the industry in customer. Your comments help us to keep our eyes on the prize. At your service! More

Virginia Beach, Virginia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 30, 2012

REALLY Enjoyed this visit with Best Western Potomac Mills after being disappointed the first visit. We had a wonderful room with excellent beds, lots of fresh linens, and a sincere staff to help us all. They said "they had been waiting for us" and were very attentive.The Buffet is outstanding as well as clean and refreshed every few minutes. It... More

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Tripmomof7, Grateful for the second chance and I am glad the second time you were not disappointed. At your service!! More

Augusta, Georgia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed July 23, 2012

I stayed at this hotel from July 11-19,2012 in the king business room. When I arrived at the hotel my room was waiting on me. I received nothing but outstanding, friendly and helpful service. This was my first stay at a Best Western; however, it will not be my last. The front desk was helpful with the rail systems to... More

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Sandra W, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. It is always a treat when our efforts to lead the industry in customer care with unsurpassed values are recognized. We look forward to service you in the future. At your service!! More

Roanoke, Virginia
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 16, 2012

My boyfriend and I stayed here at Best Western Potomac Mills almost a year ago exactly for a friend's baby shower. Well, a year later, that baby is now a year old, so my boyfriend and I were back in town for the birthday party and decided to stay at the Best Western again. We had another good experience. We... More

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Averettgirl, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We are committed to lead the industry and customer care and I am thrilled in this instance we were able to deliver on that promise. We appreciate your patronage. At your service!! More

Washington, D.C.
2 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 5, 2012

During the recent power outage that impacted the Washington DC area, our family needed hotel accommodations because my mother requires oxygen. On Saturday morning, we previously booked a hotel (on hotels.com) in Springfield, and upon our arrival, learned that the hotel was closed because of the power outage. It was now mid-afternoon, and hotel rooms were going fast. We were... More

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Management response:

Dear DCvacationman, I am truly humbled by your kind words. We are committed to lead the industry in customer care. I am thrilled in this instance we were able to deliver on that promise. My kind regards to your entire family and we thank you for your business. At your service!! More

Senior Contributor
28 reviews 28 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed July 1, 2012

I have stayed at this hotel a few times in the past, but thanks to the staff working on the night of June 23rd I will never again. I had 2 nights set up through Travelocity. Upon arriving the staff was not able to process the transaction even though money had already been taken out of my account. They then... More

Was this review helpful? Yes 1
Management response:

Dear Subphilly flyer, Thank you for your comments and let us consider the facts from your perspective. First I profusely apologized for my staff and I for being part of the human race that is imperfect. When you make a reservation by way of a on line travel agency there are a lot of factors that can contribute in the... More

Cork, Ireland
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 29, 2012

We were in the woodbridge for a family wedding and stayed in this hotel which we found conveniently located to shopping malls and restaurants etc. There is even a swimming pool and late night noise in the floor above us was quickly and effeciently dealt with. We had a lovely big room, with really comfortable beds, good size bathroom and... More

Was this review helpful? Yes
Management response:

Dear Nmoore751, Thank you for commenting on your recent experience at the Best Western Potomac Mills. We are striving to lead the industry in customer care with unsurpassed value. Thank you for your business and for entrusting us with your care. At your service!! More

SCRANTON
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 28, 2012 via mobile

Excellent service, very clean rooms. I would highly recommend staying here

Was this review helpful? Yes
Management response:

Dear Troutman35, Thank you for taking the time out of your busy schedule to comment on your recent experience at the Best Western Potomac Mills. It is most gratifying to know our efforts to lead the industry in customer care with great value is recognized. Thank you for entrusting us with your care! At your service! More

Cleveland, Ohio
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 25, 2012

So, if you have read any of my reviews you would know that I am a stickler for checking for bugs and I want a smoking room. Well the Best Western of Potomac Mills was completely bug free, but a total non-smoking hotel. The room was clean (although some attention could be paid to the broken floor tiles in the... More

Was this review helpful? Yes
Management response:

Dear sm0kin, Thank you for taking the time out of your busy schedule to comment on your recent experience at the Best Western Potomac Mills. Glad you enjoyed our comfortable beds and all the other amenities the hotel has to offer. Bathroom renovation is in our future. At your service! More

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Additional Information about Best Western Potomac Mills

Address: 14619 Potomac Mills Road, Woodbridge, VA 22192
Phone Number:
Location: United States > Virginia > Prince William County > Woodbridge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Potomac Mills 2.5*
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Also Known As:
Best Western Potomac Mills Hotel Woodbridge
Best Western Woodbridge
Best Western Hotel Woodbridge
Woodbridge Best Western

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