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Best Western Potomac Mills

2.5 of 5 14619 Potomac Mills Road, Woodbridge, VA 22192
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Certificate of Excellence 2014
Best Western Potomac Mills
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Best Western Potomac Mills
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240 reviews from our community

Traveler rating
    126
    56
    29
    12
    17
See reviews for
103
47
11
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Best Western Potomac Mills
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newport news, va
Contributor
18 reviews 18 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 10, 2013

Needed a room last minute and after checking two other hotels nearby, the price and condition of this hotel beat them hands down. Would come back again in a heartbeat. Darnell, who was at the front desk was very professional. Only wish there was an indoor pool.

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Lonewolf1964, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I am thrilled to know our efforts to lead the industry in customer care is evident. I will be sure to pass along your kind words to Darnell and the rest of the team who embodies the vision of leading... More 

Baltimore, Maryland
1 review
5 of 5 stars Reviewed April 2, 2013

We needed a place to stay for one night and we made a quick reservation the day before. We were delighted with the hotel - very courteous staff at the front desk. Extremely clean hotel - particularly in the guest room and bathroom. Loved the shower - especially after a long day of work! The full breakfast in the morning... More 

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Hope0313, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Our entire team is thrill to see our efforts to lead the industry in customer care is evident. Thank you for entrusting us with your care. At your service! More 

West Jefferson, North Carolina
Contributor
17 reviews 17 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 1, 2013

Stayed for 3 nights with a group of 6th graders. Very pleased with the staff, the room, and the breakfasts. We had to come in late due to weather and kids were famished. Teachers called ahead to have pizzas delivered and the staff had everything set up for when we arrived. Breakfast staff was so very accommodating and deserve a... More 

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Sander00, I am thrill to hear your experience at the Best Western Potomac Mills was positive. Thank you for your suggestion about more signage I will see how we can improve in that area. I trust your trip home was trouble free, and hope to see you again soon. At your service! More 

Raleigh, NC
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 1, 2013

I traveled with my son's 5th grade class. The hotel was very accommodating. We arrived late after touring DC all day. They made check in easy and we ate breakfast in waves so it wasn't too crowded. The beds were extremely comfortable. This is a great hotel for families or anyone on a budget. The staff was wonderful - I... More 

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Bloomtravel, Thank you for taking the time out of your busy schedule to comment on your recent experience at the Best Western Potomac Mills. We take great pride in ensuring our young and elder travelers have an enjoyable experience at our hotel. I am thrill in this instance we were able to deliver on that commitment. I will be... More 

Chapel Hill, North Carolina
Contributor
19 reviews 19 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 16, 2013 via mobile

We stayed here with a group of 100 fifth graders and their chaperones. As a teacher this was the perfect location. The staff was friendly and made out check in and stay perfect! The breakfast was delicious and both kids and parents enjoyed this hotel. We continue to book our class trips to DC with this hotel and they continue... More 

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear uncangel03 Thank you for taking the time out of your exhausting trip to comment on your recent experience at the Best Western Potomac Mills. We take your care very seriously and thank you for entrusting us with it. We await your return next year. I will be sure to share you comment with the rest of the team who... More 

Hampton Roads, VA
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 12, 2013

Travel a lot for work and have stayed in some strange hotels. This is anything but. Very clean and comfortable. Very nice staff. The $200 deposit took me by surprise, but I can live with it since I do not plan on wrecking anything. The robes to use in the closet are great! Would like to see info in the... More 

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear MelissaMG, Thank you for taking the time to comment on your resent experience at the Best Western Potomac Mills. TV guides are located in guest room directory. However, a quick call to the desk will resolve all inquiries you may have regarding our hotel. We thank you for your patronage and we hope to see you soon! At your... More 

DAVIDSVILLE
1 review
5 of 5 stars Reviewed February 26, 2013

Staff was very friendly as soon as I walked through the door. Room was spotless and inviting. Choice of breakfast items was super. Would recommend this hotel to anyone who has had a bad experience in the past.

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Eugene P. Thank you for your continued support and for entrusting us with your care. I will be sure to share your comments with the rest of the team who gets up every day with a singular focus of trying to lead the industry in customer care. When such efforts are recognized, it is most gratifying. At your service!! More 

Tucson, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed January 23, 2013

We have stayed in this hotel 5 or 6 times in the last 16 months. Each time there is improvement but it would be difficult to improve on the customer service at this hotel. This is an older hotel and the ambiance is a bit dated. The elevator has been a problem over the last year and the elevator was... More 

Was this review helpful? Yes
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review

Dear Tuscantravel123, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Both elevators are going through an extensive moderniztion and upgrade. We continue to upgrade to better serve you and we apologize for any inconvniences as we complete this modernization. We appreciate your business and feedback. At your service!! More 

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Additional Information about Best Western Potomac Mills

Address: 14619 Potomac Mills Road, Woodbridge, VA 22192
Phone Number:
Location: United States > Virginia > Prince William County > Woodbridge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Potomac Mills 2.5*
Number of rooms: 172
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Also Known As:
Best Western Potomac Mills Hotel Woodbridge
Best Western Woodbridge
Best Western Hotel Woodbridge
Woodbridge Best Western
Hotel Style:
#2 Family Hotel in Woodbridge
#2 Business Hotel in Woodbridge

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