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Best Western Potomac Mills

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14619 Potomac Mills Road, Woodbridge, VA 22192
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Best Western Potomac Mills
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Best Western Potomac Mills
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280 reviews from our community

Traveler rating
    147
    69
    32
    12
    20
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118
55
13
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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There are newer reviews for Best Western Potomac Mills
See the most recent reviews
1 review
3 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel for a school trip. The room was clean, although I had a difficult time with the smell of whatever air freshner was used. It was so strong, I tasted it. I have bad asthma and had to use my inhaler frequently as the smell triggered my asthma. For a place to lay your head and... More 

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Jennifer C, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I hope your asthma get better. We appreciate your patronage. At your service!! More 

Fayetteville, West Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

Took a short trip to DC and stayed at Best Western Potomac Mills 14619 Potomac Mills Road, Woodbridge, VA 22192 and I'm so glad I did! The beds are super comfy and the hotel staff are very helpful! The free breakfast was great as-well!

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Travis P, Thank you for taking the time to comment on your experience at the Best Western Potomac Mills. We appreciate your comments on our efforts to lead the industry in customer care. At your service!! More 

Roanoke, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The "john" needs to be higher off the floor also a rail next to the "john" so standing or seating can be easier for anyone and especially senior's with disabilities and this should be posted on the web and advertised on the computer and in travel programs.

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Evelyn C, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I suggest you request a handicap accessible room in the future. The johns in these rooms are higher and would better accommodate your needs. Thank for your feedback! At your service!! More 

Woodford, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My family and I enjoyed everything about this hotel. The staff was very helpful and friendly. The hotel was clean and it seemed like someone always cleaning something. The beds were very comfortable. I would stay again and that is why I joined the rewards program they offered.

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Brett G, Thank you for taking the time to comment on your experience at the Best Western Potomac Mills. We appreciate your patronage. At your service!! More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I am military and a single mom to a 2 year old. It was 10pm and I was having trouble staying awake behind the wheel. I had literally $150 to last me until the next day. I pulled off the interstate and booked a room at best western Potomac mills via hotels.com. I walked in with a hungry, tired toddler... More 

Was this review helpful? Yes 3
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Aarahava1989, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Unfortunately the deposit requirement applies to all 3rd party reservations. I am unable to waive that requirement, I regret any inconvenience this policy might have caused you. At your service!! More 

Boston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Chose this hotel mostly because it was very well located and good price, and ended very impressed with the good quality of service and amenities. I was planned to leave the hotel before 5am but when I found out breakfast was included and started at 6, I waited and it was very worth it.

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Myyara P, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your feedback and your patronage. At your service!! More 

Oxford, Mississippi
1 review
5 of 5 stars Reviewed 3 weeks ago

Our Jr. Airforce ROTC visited Washington, D.C. during our school Spring Break. We stayed at the Best Western in Woodbridge, Virginia. Our stay was amazing, we could not have asked for a better visit. Our guest suites were clean, the rooms were not too cool or too hot. The security was amazing. We hopefully will visit again in the next... More 

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear KB, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate you noticing and commenting on our effort to lead the industry in customer care. At your service!! More 

madison, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

great to have outback next door -- able to walk, open late easy on and off highway would stay here again for sure. great parking. very little noise. welcomed as a reward member, even gave a gift , nice jar of mints

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Peter W, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your patronage. At your service!! More 

Massillon, Ohio
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have done two night stays at this property for several years now, and I have always found it to be a quality experience. I must say though that this year was the best. The room was very clean, there were PLENTY of towels, and the regular room amenities were what one should expect. It is my opinion that the... More 

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear 98softail, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your patronage and your vote of confidence as we strive to lead the industry in customer care. At your service!! More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Do not book this hotel, especially through a third party website. Their incidental charge for third party booking is $200. Fat more than any other hotel in the area. When asked why it was so high the manager raised his voice at me and told me it was a corporate policy, even though corporate started it was an individual hotel... More 

Was this review helpful? Yes 2
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Mr. Cameron R, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Sir I am highly offended by your comment that the staff is terrible because of the ownership policy to acquire a $200.00 deposit on 3rd party reservations in order to protect their interest. The staff does not set policies.... More 

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