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BEST WESTERN Potomac Mills

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14619 Potomac Mills Road, Woodbridge, VA 22192-6809
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BEST WESTERN Potomac Mills
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BEST WESTERN Potomac Mills
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315 Reviews from our TripAdvisor Community

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Traveler rating
    166
    77
    34
    14
    24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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  • All months
    (315)
  • Mar-May only
    (81)
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    (109)
  • Sep-Nov only
    (77)
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    (48)
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There are newer reviews for BEST WESTERN Potomac Mills
See the most recent reviews
Corbin, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

My son and I had been in town for a few days and decided to rent a room for our last night that had a pool and get some things done on the internet before heading home. When we went to the pool a lifeguard asked us to sign in(?) and then sat and stared at us the whole 5... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Debora C, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we were not able to live to our commitment to lead the industry in customer care. We will use comments to improve upon our performance. At your service!! More 

Mebane, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We were most pleased with our stay. Lots of extras. Example: parking spaces for rewards members. Staff was always pleasant and extremely helpful. The breakfast was better than most you get included with hotel stays. Very convenient location. Close to Potomac Mills mall, Quantico Marine Base, the National Museum of the Marine Corps and easy access to the metro and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Susan J, Thank you for taking the time to comment on your experience at the Best Western Potomac Mills. I am thrilled to hear your experience was positive as we are striving to lead he industry in customer care. At your service!!! More 

Tuscaloosa, Alabama
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 24, 2015

We were on our annual road trip with stops in DC , Pennsylvania and Virginia. After viewing Mt Vernon we started searching for a hotel on the area. (You just don't do a road trip with reservations). After pricing hotels in the area we decided to give this one a shot.It's a couple of blocks behind the Potomac Mills Mall... More 

Was this review helpful? Yes 2
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Robert P, Thank you for taking the time to comment on your recent experience at the Best Western Potomac ills. Thank you for entrusting us with your care. At your service!! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 17, 2015

I booked a room thru priceline for 6/16-6/18 got in late and they gave us a room that had a moldy smell and wet carpeting. Upon going back to front desk the quest from the night before told us the ac unit leaked and they were moved. Talking to the front desk attendant (whom tried to do everything possible to... More 

Was this review helpful? Yes 1
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Ms. S, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not deliver on our promise to lead the industry in customer. You stated the night auditor did everything in his power to find you alternative lodging and you stated he apologized for... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 16, 2015

I took 19 kids, 8 parents and myself. Super clean, rooms had no smell, everything was nice and clean, staff was awesome and....the breakfast was PERFECT for the kids and not bad for the adults. Easy to get into DC with HOV lanes! Plus staff gets right on any needs you have!

Was this review helpful? Yes 1
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear S Wayne C, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Thank you for your vote of confidence as we strive to lead the industry in customer care. At your service!! More 

Durham, North Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 15, 2015

Check in was easy. Front desk staff very helpful and courteous. Good location-not far from I-95. We were visiting the National Museum of the Marine Corp and it was just a few miles from the hotel to the museum. Room was clean. Breakfast was very good! Would definitely stay there again.

Was this review helpful? Yes
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Den S2803, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your patronage. At your service!! More 

Rochester, New York
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed June 14, 2015

Excellent rooms very tastefully done. Rooms are nice size, clean & quiet. Equipped with wi-fi, large flat screen, fridge, microwave & coffee maker. Excellent shower with lots of hot water & easy to adjust. very nice lobby with seating area. Outdoor pool with life guard. Very nice full breakfast area with plenty of seating. Well worth the money.

Was this review helpful? Yes
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Tim1949, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your business and we are looking forward to seeing you soon!! At your service!! More 

Woodbridge, United States
1 review
5 of 5 stars Reviewed June 12, 2015

was made to feel at home there with the desk clerk going out of her way to be friendly. I could tell that was her natural way of dealing with people. The room was very clean and relaxing. I needed to use the Wi-Fi and reception was excellent. I plan to use Best Western whenever possible.

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Judy, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I am thrilled to hear our effort to lead he industry in customer care is take shape. At your service!! More 

Trenton, United States
1 review
5 of 5 stars Reviewed June 8, 2015

I had a wonderful stay at the Best Western this past weekend!!! Great price, great location and a Great facility. If your looking for a safe, secure and clean place for a night or more please consider Best Western-- I will be back

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Barbara H, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Thank you for the opportunity and we hope to see you again soon! At your service!! More 

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed June 3, 2015

I was a chaperone with six buses of 8th grade girls that stayed at your hotel. I was impressed with how clean the hotel and my room were and how well the staff handled so many guests at once. Again despite so many student groups (we were not the only school group at the hotel those nights), it was quiet... More 

Was this review helpful? Yes
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Mom2319, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your support as we strive to lead the industry in customer care, even when face with 600 hundreds little angels running around. At your service!! More 

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