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Best Western Potomac Mills

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14619 Potomac Mills Road, Woodbridge, VA 22192
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Best Western Potomac Mills
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263 reviews from our community

Traveler rating
    135
    67
    31
    12
    18
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110
53
11
39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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madison, United States
1 review
5 of 5 stars Reviewed yesterday NEW

great to have outback next door -- able to walk, open late easy on and off highway would stay here again for sure. great parking. very little noise. welcomed as a reward member, even gave a gift , nice jar of mints

Review collected in partnership with Best Western

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Massillon, Ohio
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have done two night stays at this property for several years now, and I have always found it to be a quality experience. I must say though that this year was the best. The room was very clean, there were PLENTY of towels, and the regular room amenities were what one should expect. It is my opinion that the... More 

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Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear 98softail, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your patronage and your vote of confidence as we strive to lead the industry in customer care. At your service!! More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 4 days ago NEW

Do not book this hotel, especially through a third party website. Their incidental charge for third party booking is $200. Fat more than any other hotel in the area. When asked why it was so high the manager raised his voice at me and told me it was a corporate policy, even though corporate started it was an individual hotel... More 

Was this review helpful? Yes 1
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Mr. Cameron R, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Sir I am highly offended by your comment that the staff is terrible because of the ownership policy to acquire a $200.00 deposit on 3rd party reservations in order to protect their interest. The staff does not set policies.... More 

Jacksonville, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Great staff. I was a little worried about this hotel but I left feeling great. Wonderful rooms. Wonderful service and safe and clean. Literally less than a 5 min walk from so many things. Great place. Would absolutely stay again.

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Mojouknow, Thank you for taking the time to comment on your recent experience on at the Best Western Potomac Mills. I am glad we were able to satisfy your travel needs. At your service!! More 

Wilkes Barre, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

I often do not stay at BWs if they are not rated a plus. In this case this bldg. could easily be rated a plus. Room was spacious, clean and breakfast was above average. No issues and would return next time in area.

Review collected in partnership with Best Western

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Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Ken B, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your vote of confidence as we strive to lead the industry in customer care. At your service!! More 

Stevensville, Maryland
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The overall stay was awesome. The room was very clean, toiletries above and beyond. The breakfast bar was outstanding. The appliances were very clean and there were a lot of options offered. Check in and check out was extremely easy. The nicest thing was when inclement weather set in they were immediately on top of clearing entrances and sidewalks -putting... More 

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear YoastGreg, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I am glad the property true character was displayed under adverse circumstances. Thank you for noticing our efforts. At your service!! More 

New York City, New York
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed a this hotel many times and each time we stay it seems to get better. The staff is always helpful and the breakfast is the best ever. We will come back every time we are in the area. We could not expect more from a hotel than we get here.

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Marilyn K, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Thank you for continued support. At your service!! More 

Saratoga Springs, United States
1 review
4 of 5 stars Reviewed 5 weeks ago

We have stayed in 3 different Best Western's in the past 1 week. One thing that I noticed is the diminishing Breakfast choices(fewer things to choose from for Breakfast). I also noted that this Best Western is more expensive than the previous 2 I stayed in the last 1 week.

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear William O S, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Thank you for your feedback. At your service!! More 

rockville, United States
1 review
4 of 5 stars Reviewed February 20, 2015

The overall service at the Best Western Potomac Mills Hotel is excellent. The staff was very helpful and friendly. They went above and beyond since this was my second stay I received little mints in my room. Room was clean and the bed was comfortable. The only thing that I was not impressed with was the breakfast, they had many... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Brittney S, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your comments. At your service!! More 

MA., United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 17, 2015

We stayed over night. We had a pleasant experience there. Friendly service. Clean room. Comfortable bed. Only problems we had are dry air in the room and the heater/AC system made loud noise. It made a little difficult to fall asleep.

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear William N, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We value your patronage and we look forward to seeing you soon. At your service!! More 

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