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Best Western Potomac Mills

2.5 of 5 14619 Potomac Mills Road, Woodbridge, VA 22192
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Certificate of Excellence 2014
Best Western Potomac Mills
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Best Western Potomac Mills
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240 reviews from our community

Traveler rating
    126
    56
    29
    12
    17
See reviews for
103
47
11
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Lanham, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I was looking for some rest and relaxation for the weekend. It was also time to do a little Christmas Shopping. I decided this hotel because Potomic Mills outlets is nearby. My weekend stay was perfect! I was able to shop, eat and rest. The hotel is also close to popular restaurants. This hotel is wonderful. Courteous and professional staff... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear terri d, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Thank you for your vote of confidence as we continue to strive to lead the industry in customer care. Happy Holidays!! At your service!! More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The rooms are clean and bed was comfortable. A small glitch when we arrived but all wir j ed out well. The breakfast was very good and the staff kept the area clean and we'll stocked. This is our new half way stop from now on from SC to Central NY.

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear ygobby, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Thank you for entrusting us with your care. At your service!! More 

1 review
5 of 5 stars Reviewed 1 week ago

I was surprise to receive a phone a day prior to check date wanting to know if I had any special accommodations. When I arrive the service was great, the rooms were super nice compare to some of the hotel I have stay. When I got to the room, the front desk call and ask if my room was to... More 

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Rodney W, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I am thrilled to hear you experienced our efforts to lead the industry in customer care. We look forward to seeing soon on a return visit to the area. Happy holidays! At your service!! More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice clean rooms and convenient to food, shopping, and Interstate 95. A lot of furniture in our room (the "larger" queen suite) made it tight but service was good and the breakfast was one of the best continental breakfasts I've seen. Would definitely stay here again. Easy access to Washington, D.C.

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear George W.D, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your patronage and we welcome the opportunity to serve you again soon. At your service!! More 

Newtown, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The front desk did not go out of it's way to help us with our needs. Although the website said this hotel served eggs for breakfast along with outher things there were none. Because of dietry issue we can not eat wheat. When we inquired with the front desk the attitude was that's what we have. They didn't really care... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Dottie G, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We offer eggs daily in one form or another. We unfortunately do not have a dietician on staff to be able to accommodate your restrictive dietary requirements. We proud ourselves on the amount of items we offer in our... More 

Greenville, South Carolina, United States
Contributor
17 reviews 17 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I wasn't very sure about this hotel as I don't normally stay at this particular chain. My last was a 5 star hotel resort. The staff was very accommodating. The room was SUPER clean and the mattress and pillows were VERY comfortable. Breakfast for me was disappointing but for the kids it was great. I particularly did like the pancake... More 

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Mercedesrollingon, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your feedback as we strive to lead the industry in customer care. At your service!! More 

United States
1 review
5 of 5 stars Reviewed November 9, 2014

Excellent hotel, clean comfortable rooms, very helpful staff, breakfast was very good, with a good variety and the breakfast area was clean and well laid out, many restaurants and shops in area, easy directions easy off/on to I95

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear William R, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I am thrilled to hear your experience was everything you expected and thank you for entrusting us with your care. At your service!!! More 

Boca Raton, Florida
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 6, 2014

We were on our way to Florida and needed a place for one night. Saw the Best Western from the road and stopped in. The Front Desk Manager (this was Monday evening November 3) was rude and crude. We asked him if the room has a microwave and refrigerator. His answer was some rooms have them. We asked him to... More 

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Miumiami, Thank you for taking the time to comment your recent experience at the Best Western Potomac Mills. I regret your version of event is so expanded. We show on camera where the attendant was radioing the housemen to check on microfridge spares, while your wife was already in the parking lot. We are committed to lead the industry... More 

Wayne, New Jersey
1 review
5 of 5 stars Reviewed November 3, 2014

We are an elderly couple who travels to FL for the winter. Best Western Potomac Mills will always be our first stop enroute to our FL home in Port Charlotte, FL and our last stop when we return to our home in Wayne, NJ. The rooms and service are great and the location could be better. Top it off with... More 

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear William K, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your feed back and patronage as we strived to lead the industry in customer care. At your service!! More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed November 2, 2014

Nice and clean however I was charged $400 extra and when I asked why, I was told it was a smoking fee. Mind you I do not smoke and the only things that were lit in the room were candles. When I asked for proof I was told there was none but the housekeeper smelled cigarettes.Can you imagine! Anyone can... More 

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Rania B, I am not showing you were ever a guest at this hotel. Be that as it may we are a 100 percent none smoking hotel. The party that stayed in the room has so far given 6 version of why the room smell like smoke. Upon check in it is clearly stated on the res. card that... More 

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Additional Information about Best Western Potomac Mills

Address: 14619 Potomac Mills Road, Woodbridge, VA 22192
Phone Number:
Location: United States > Virginia > Prince William County > Woodbridge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Potomac Mills 2.5*
Number of rooms: 172
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Also Known As:
Best Western Potomac Mills Hotel Woodbridge
Best Western Woodbridge
Best Western Hotel Woodbridge
Woodbridge Best Western
Hotel Style:
#2 Business Hotel in Woodbridge
#2 Family Hotel in Woodbridge

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