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Best Western Potomac Mills

2.5 of 5 14619 Potomac Mills Road, Woodbridge, VA 22192
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Certificate of Excellence 2014
Best Western Potomac Mills
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Best Western Potomac Mills
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234 reviews from our community

Traveler rating
    123
    54
    29
    11
    17
See reviews for
99
47
10
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Greenville, South Carolina, United States
Contributor
17 reviews 17 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I wasn't very sure about this hotel as I don't normally stay at this particular chain. My last was a 5 star hotel resort. The staff was very accommodating. The room was SUPER clean and the mattress and pillows were VERY comfortable. Breakfast for me was disappointing but for the kids it was great. I particularly did like the pancake... More

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Mercedesrollingon, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your feedback as we strive to lead the industry in customer care. At your service!! More

United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel, clean comfortable rooms, very helpful staff, breakfast was very good, with a good variety and the breakfast area was clean and well laid out, many restaurants and shops in area, easy directions easy off/on to I95

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear William R, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I am thrilled to hear your experience was everything you expected and thank you for entrusting us with your care. At your service!!! More

Boca Raton, Florida
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We were on our way to Florida and needed a place for one night. Saw the Best Western from the road and stopped in. The Front Desk Manager (this was Monday evening November 3) was rude and crude. We asked him if the room has a microwave and refrigerator. His answer was some rooms have them. We asked him to... More

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Miumiami, Thank you for taking the time to comment your recent experience at the Best Western Potomac Mills. I regret your version of event is so expanded. We show on camera where the attendant was radioing the housemen to check on microfridge spares, while your wife was already in the parking lot. We are committed to lead the industry... More

Wayne, New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

We are an elderly couple who travels to FL for the winter. Best Western Potomac Mills will always be our first stop enroute to our FL home in Port Charlotte, FL and our last stop when we return to our home in Wayne, NJ. The rooms and service are great and the location could be better. Top it off with... More

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear William K, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your feed back and patronage as we strived to lead the industry in customer care. At your service!! More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

Nice and clean however I was charged $400 extra and when I asked why, I was told it was a smoking fee. Mind you I do not smoke and the only things that were lit in the room were candles. When I asked for proof I was told there was none but the housekeeper smelled cigarettes.Can you imagine! Anyone can... More

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Rania B, I am not showing you were ever a guest at this hotel. Be that as it may we are a 100 percent none smoking hotel. The party that stayed in the room has so far given 6 version of why the room smell like smoke. Upon check in it is clearly stated on the res. card that... More

Moneta, Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

I can't say enough of what a great experience this was, the room was clean and very comfortable, the pillows were awesome and I would like to find out where I can get me one. The breakfast exceeded my expectations and was fully stocked with delicious food, I have stayed at more expensive hotels and did not get the royal... More

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Victoria, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We fully agree with you that the value offering is second to none in the Woodbridge area and beyond. We appreciate your patronage and hope to see you on a return visit. At your service!! More

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed October 18, 2014

Very nice stay. Clean room, which they upgraded to a large suite without even asking. Rooms are not upgraded with granite countertops and fancy deco, but they are clean and the bed was quite comfortable. Breakfast was spectacular with a lot of choices and plenty of space for seating. Staff was very friendly and helpful. Gym is small but has... More

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Heather M, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We know you choices we appreciate you choosing us, Again thank you for your patronage. At your service!! More

Fairbanks, United States
1 review
5 of 5 stars Reviewed October 16, 2014

Overall great experience, staff super friendly and courteous and hotel was very clean and very well kept. Great location! 200 characters is a stupid rule when you have only nice things to say. We didn't experience any problems, everything was great overall!

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Sherida B, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Thank you for your business and thank you for validating our efforts to lead the industry in customer care. At your service!! More

Orlando, Florida, United States
1 review
5 of 5 stars Reviewed October 7, 2014

On a long road trip from Florida to Maine, and back, we came to rest at this hotel. I am so very glad we did. The place was tastefully decorated and immaculate. The Housekeeping Manager, Arlene Rubiera, stays alert to the needs of the patrons. The "free" breakfast was not a mere coffee, juice and muffin. It was a large... More

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Ruth S. Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Thank you for your vote of confidence as we strive to lead the industry in customer care. At your service!! More

hounslow, United Kingdom
1 review
5 of 5 stars Reviewed October 2, 2014

always a great welcome Great breakfast to start you off Great rooms Great Location for resturants and other places to see only 40 mins from the Manassas civil war site. and also local to Washington get the train in or local bus route

Review collected in partnership with Best Western

Was this review helpful? Yes
Charles S, General Manager at Best Western Potomac Mills, responded to this review

Dear Robert D, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your patronage and hope to see you on a return visit soon! At your service!! More

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Additional Information about Best Western Potomac Mills

Address: 14619 Potomac Mills Road, Woodbridge, VA 22192
Phone Number:
Location: United States > Virginia > Prince William County > Woodbridge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Potomac Mills 2.5*
Number of rooms: 172
Reservation Options:
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Also Known As:
Best Western Potomac Mills Hotel Woodbridge
Best Western Woodbridge
Best Western Hotel Woodbridge
Woodbridge Best Western

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