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BEST WESTERN Potomac Mills

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14619 Potomac Mills Road, Woodbridge, VA 22192-6809
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1 room 1 adult
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BEST WESTERN Potomac Mills
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371 Reviews from our TripAdvisor Community

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Woodbridge, Va, United States
1 review
3 of 5 stars Reviewed 1 week ago

The hotel was located w/in 45 minutes from home and just around the corner from venue where I attended an event. There were a number of eateries and a major shopping outlet in the area. I considered this a plus.

Review collected in partnership with Best Western

Helpful?
Thank Wanda W
1 review
1 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel two nights, in two different dates. On first date, they cancelled my room, stating that I was arriving late. The website where I made the reservation states that the room is guaranteed for late arrival. The receptionist did nothing to correct the situation or help in any way. He was the perfect "poker face" individual you... More 

Review collected in partnership with Best Western

Helpful?
Thank Maximusmaxmax
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!! More 

Alexandria, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The staff was GREAT and friendly. The room was clean. Attention was payed to remote cleaning and toilets. No bed spreads but the beds were comfortable. The breakfast had a variety of choices but the meat was of low quality. best thing was the waffles.

Review collected in partnership with Best Western

Helpful?
Thank Frederick F
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service! More 

Sumter, SC
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff were all very professional and caring. The hotel was clean, modern, spacious and there were numerous dining options nearby. There was a good variety, on the breakfast buffet and they had a great coffee selection. My only recommendation would be replacing the sausage, with a more appetizing brand and actually making the eggs look scrambled. The grandkids loved... More 

Review collected in partnership with Best Western

Helpful?
Thank sageone51
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service! More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This is one of my favorite hotels in Woodbridge is affordable, clean and the breakfast buffet was very good and very well organized ….Parking is good with many free spaces, but is a little bit dark and need some improvement.

Review collected in partnership with Best Western

Helpful?
Thank X257YJjorger
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service! More 

Huntsville, Alabama
1 review
4 of 5 stars Reviewed 4 weeks ago

We were greeted by friendly and helpful staff and promptly checked in with the gift of a candy treat. After settling into our room staff called to make sure the accommodations were okay and that we had everything that we needed. When I had trouble with the wifi and the front desk staff was unable to help I was promptly... More 

Helpful?
Thank Christine_E_B-H
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service! More 

Woodbridge, Virginia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Booked this room for two days. Hotel was extremely clean, staff was friendly and courteous. Breakfast buffet was impressive. Room was well decorated, clean & enjoyed the towel swan left on the bed. Excellent value if you come for the weekend to shop at the mall.

Helpful?
Thank Lisa B
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service! More 

Richmond, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

The only do not like about this time the staff reception lie to me about my suggestion, because i ask for one single room and she giving to me her choose, if i am not to tired i left immediately but i can not continue driven, and back to ask why she giving to me this room and she say... More 

Review collected in partnership with Best Western

Helpful?
Thank Mercedes N
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!! More 

Staunton, Virginia
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed January 2, 2016

Good value for the rate we paid. Great location, Great breakfast. Friendly staff. Very clean room and even had a swan towel creation! No pool or refrigerator but we were fine with this since we were only staying one night.

Review collected in partnership with Best Western

Helpful?
Thank Lydspot
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear Lydspot, Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service! More 

Conway, South Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2015

Good location between South Carolina and New York. Always a large comfortable room with a full hot breakfast. We especially enjoy the pancake maker. The dining area is large enough for groups with small tables that accommodate singles and couples.The express check out is a great feature, no lines at the desk. just pack and go.

Review collected in partnership with Best Western

Helpful?
Thank David W
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Dear David W, Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We appreciate your business and we value your comments. Happy New Year! At your service!! More 

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