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Holiday Inn Winchester Southeast-Historic Gateway

Certificate of Excellence
3.0 of 5
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333 Front Royal Pike, Winchester, VA 22602
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Holiday Inn Winchester Southeast-Historic Gateway
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Ranked #3 of 27 Hotels in Winchester
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
MaryellenKM mkqlts
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248 reviews from our community

Traveler rating
    154
    74
    17
    2
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
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    (248)
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mkqlts
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Having not stayed in a Holiday Inn for years, I admit to being apprehensive. Wow, what a pleasant surprise....the hotel was extremely clean and our king room was very spacious. The trip advisor reviews were spot on. I highly recommend this hotel and plan to stay there again.

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1 review
5 of 5 stars Reviewed 4 days ago NEW

The team at the Holiday Inn is top notch. They are more than willing to accommodate my company and me with last minute changes, brainstorming and they have just been an absolute pleasure to work with. The staff is very friendly at all levels and always greet me with a smile. They check in periodically to ensure everything is going... More 

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Pittsburgh, PA
Contributor
14 reviews 14 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stopped off in Winchester on our way back from the Outer Banks in North Carolina after the horrendous traffic on I-95 back from the coast. I'll probably avoid that road in the future. We checked in on April 3rd around 9:15pm, and the young girl that was working the desk was obviously in a bad mood. She was neither... More 

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BartlettJ64, Guest Relations Manager at Holiday Inn Winchester Southeast-Historic Gateway, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. Know that your voice is very important to us and we are addressing each of the concerns that you've raised... More 

Arlington, Virginia
Top Contributor
136 reviews 136 reviews
48 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed March 10, 2015

I enjoyed my stay. Comfortable rooms and good staff. Good location to restaurants and a grocery store. My suggestion is that the fitness center needs to be expanded with more machines. It is next to impossible to find a free machine even at 5 AM. And I think that you have problems with availability of hot water. I think that... More 

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BartlettJ64, Guest Relations Manager at Holiday Inn Winchester Southeast-Historic Gateway, responded to this review

I'm happy that you enjoyed your stay and that our accommodations, staff service and location lived up to your expectations. I do apologize for the issues with our fitness center and other amenities and especially that we were unable to take care of those issues for you right away. We can't thank you enough for sharing the ways that we... More 

Austin, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 1, 2015

Customer service is exceptional and the price is reasonable. They have an excellent business center, a reliable internet, well equipped exercise room, and an indoor swimming pool. The rooms have a small size dormitory type refrigerator and a microwave. It's too bad they do not offer free breakfast since Fairfield Inn, two blocks away offers a full kitchen, free breakfast,... More 

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BartlettJ64, Manager at Holiday Inn Winchester Southeast-Historic Gateway, responded to this review

Thank you for letting us know how impressed you were with our services and amenities, which includes business center, reliable internet, exercise room, indoor swimming pool, refrigerator, microwave, and free breakfast. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We look forward to serving... More 

Washington DC, District of Columbia
Contributor
15 reviews 15 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 13, 2015

The hotel is exactly what you would expect. Nice beds. Clean. Friendly front desk. But the walls are so thin I could hear every word of the dialogue on the tv - and off! And the car park below is busy and loud. The room was too cold but the heater made so much noise it had to go off... More 

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BartlettJ64, Manager at Holiday Inn Winchester Southeast-Historic Gateway, responded to this review

I am very sorry to hear that you experienced such unusual inconvenience during your most recent stay with us, especially that we were not able to address the issue right away. Know that your voice is important to us and that we are working hard to address the issue with the noise in our rooms and improve upon the guest... More 

Schaghticoke, New York
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 7, 2015

We have had fine stays at this hotel in the past. The room was o.k., restaurant adequate for dinner and breakfast ( not included), indoor pool at 82 degrees...but the desk clerk when we checked in had a streaming cold..he said he couldn't afford to take time off..okay. .but how about some hand sanitizer at least. Despite washing as soon... More 

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BartlettJ64, Manager at Holiday Inn Winchester Southeast-Historic Gateway, responded to this review

I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address this right away. We do our best to ensure that our staff are in good health and when a situation like this occurs, we address it immediately. It is our sincere... More 

Allentown, Pennsylvania
Top Contributor
168 reviews 168 reviews
57 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed February 5, 2015

I will start price was very good . The room was spacious but set up a bit odd . The check in was smooth and the room was clean and smelled fresh . The breakfast was great and the coffee was excellent. The coffee was probably an 8 , but when comparing to most other hotel coffee it was a... More 

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BartlettJ64, Manager at Holiday Inn Winchester Southeast-Historic Gateway, responded to this review

We can't thank you enough for your five star rating of our hotel. It is wonderful to hear of the great impression we made with our amenities and services. We are also happy to hear that you found the location to be so convenient for your needs. I am glad that we were able to meet your expectations of service... More 

Richmond, Virginia
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 25, 2014

Stayed at this hotel overnight during my trip from Shenandoah National Park in Oct 2014. The room was nice, clean and spacious. Parking was ample. The hotel is nice and noise-free. Its next to Costco and many other restaurants are within a radius of 2 miles. But i received a shock on next day morning when i saw the express... More 

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BartlettJ64, Manager at Holiday Inn Winchester Southeast-Historic Gateway, responded to this review

It is disheartening to hear about your recent experience at our hotel. We sincerely apologize for the double charges for the dinner you never had and for the inconveniences this caused you during your most recent stay in our hotel. We have escalated your comments to our management and rest assured that we are giving your feedback our full attention.... More 

Shelburne Falls, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 24, 2014

Pros: - Nice front desk lady - Quick check in - Nice beds (semi-firm) - Clean room - Good shower water pressure - Right down the street from a Costco (I needed to get new tires) - Wonderful lobby with great fireplace and Christmas tree Cons: - None

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BartlettJ64, Manager at Holiday Inn Winchester Southeast-Historic Gateway, responded to this review

It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We hope to impress you again during your next visit and we thank you for sharing your experience and review. More 

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