My husband and I booked this hotel to celebrate our 35th wedding anniversary. The first night we were there, we noticed "bugs" in the bathroom. Needless to say we were up all night wondering if there were bugs in our bed! Tried to contact the manager to no avail. Finally we requested to have our room changed. We were moved... more

I love Williamsburg and I take my Mother there every year at this time it's a Mother daughter tradition. We do all our Christmas shopping there love the history and the friendliness of the people. Last year was the first time in 15 years I could not take her because she was in the hospital from October to January. We... more

It was a good experince all around. Room was clean, bathroom was clean, towels soft, the front desk clerk was very helpful. I would recommend this hotel to anyone. and i wiil definatly stay here next year for our shopping trip. Nancy O'Connor Virginia more

We booked our weekend through a hotel web sight, and thought we were getting a great weekend, needless to say it was awful, first we were told they had an outdoor pool which they didn't, the room was a non-smoking room, but it smelled like a cigarette factory, the front desk clerk had a bad attitude, our room did not... more

when we got into the parking lot the first impression we had were garbage cans overflowing with garbage. there was garbage all around it on the ground too. the large glass doors were filthy. hand prints and smudges. looks like it hadn't been cleaned this year. The front dest attendant . snotty. weird. The rooms appeared nice at first. a... more

Hotel is okay for value conscious traveler. We stayed here because of the good rate, and the two queen beds. Had to switch rooms the first night due to very bad smell in room. Kudos to the management for immediately offering a new room. The new room was odor free. Some things we disliked (but may not bother you): -paper... more

horrible, filthy, and nasty staff do not stay here more

I would never ever stay here again or recommend staying here. As far as customer service, there is basically NONE! They have one person at the front desk who can't leave and offers little if any information. The room was DIRTY, and smelled of MOLD. I immediately went to the store and bought cleansers and Lysol. One wipe of the... more

First of all this place was never meant to be a 5-star resort, but it is an excellent place to stay while visiting williamsburg. A couple of things to mention though. -Don't Even think about the indoor pool, my friend summed it up best: "Its more like a roman bathtub" -'Hot Tub/ Whirlpools' never work, and are just tubs anyway.... more