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Quality Inn Historic East - Busch Gardens Area

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505 York street, Williamsburg, VA 23185
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Quality Inn Historic East - Busch Gardens Area
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Quality Inn Historic East - Busch Gardens Area
Quality Inn Historic East - Busch Gardens Area
Quality Inn Historic East - Busch Gardens Area
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171 reviews from our community

Traveler rating
    60
    39
    23
    19
    30
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94
35
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11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Lightfoot, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We got excellent customer service, and Tracy was the best! She was very helpful with ideas on activities in the area, as well as, restaurants to try. She was very professional, and very friendly. Would definitely stay here again!

Was this review helpful? Yes 1
General M, Manager at Quality Inn Historic East - Busch Gardens Area, responded to this review

MMeyers, Thank you for such wonderful feedback! Customer services is our speciality here at the Quality Inn Historic East! I look forward to your next visit. Tracy More 

1 review
4 of 5 stars Reviewed 1 week ago

I decided to stay at this hotel after being referred by a coworker and found it to be an awesome decision. The hotel was roughly the same price per week and offered more amenities such as rooms with kitchenette areas and newer TV's. The sales manager Tracy was more than willing to help out with any issues during my stay... More 

Was this review helpful? Yes
General M, Manager at Quality Inn Historic East - Busch Gardens Area, responded to this review

Travis O, Thank you for taking time out to share your experience. We are so pleased to hear that you enjoyed our fresh new surroundings. We hope that you will keep us in mind in the future anytime you visit Historic Williamsburg. Thank you for your business! Tracy More 

Hagerstown, Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I usually stay at Quality Inns but had very poor experience at this one. When we checked in we were charged a surcharge because it was a Friday and Saturday. After we paid we were told the pool was not available because it was being painted and the water was drained out of it. When we showed disappointment we were... More 

Was this review helpful? Yes
General M, Manager at Quality Inn Historic East - Busch Gardens Area, responded to this review

Good Morning Barry T, Please accept our sincere apologies for any hassle or frustration this incident has caused you. We strive to be upfront and clear about all charges, and we apologize if this was not the case. Our pool is down for renovations, as we are trying to make things better for the upcoming season, I agree you should... More 

Lynchburg
Contributor
12 reviews 12 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We first stayed at this hotel in Dec. 2013, and most recently visited in Dec. 2014. This most recent stay was just as good as the first! My family stayed here while in town for a weekend visiting Christmas Town. While the rooms are nothing fancy, they are adequately clean and suitable for our weekend needs. We get a good... More 

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General M, Manager at Quality Inn Historic East - Busch Gardens Area, responded to this review

Good Morning Aprilm26! What wonderful feedback, Thank you! I am very thankful that you feel at home here at the Quality Inn Historic East. I hope you will stay with us again on your next visit. Let your son know that we are updating our pool, so for your next visit he can look forward to more fun! Tracy More 

West Hartford, Connecticut
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 11, 2015

The Hotel was nice and the staff was great. It was minutes from everything we wanted to do. The only thing I had a problem with was I tried to do Laundry and the machines to get the soap and fabric softener were broken.

Was this review helpful? Yes
General M, Manager at Quality Inn Historic East - Busch Gardens Area, responded to this review

Good Morning Jennifer V- Thank you so much for the kind remarks. We look forward to serving all of our guest, I am sorry for the issue you had with the Soap dispenser. We also have laundry detergent available in our sundries shop in our lobby. We look forward to seeing you again! Tracy More 

Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed January 1, 2015

The hotels looks better on the photos than it is. The room was worn out, with cracks on the walls and ceiling. Breakfast bar was not great. My daughter got sick from swimming in the pool ones. Staff are friendly, except for one of the front desk ladies. She was not friendly or professional. She did not make us feel... More 

Was this review helpful? Yes
General M, Manager at Quality Inn Historic East - Busch Gardens Area, responded to this review

Marisa, Thank you for taking a moment to share your concerns with us. As you know from previous stays, this is not the norm and we'd like to make it up to you. If you could please contact me, I'd like to speak more to you about your stay. Thank you Tracy More 

Williamsburg, Virginia
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 30, 2014

This small hotel is full of charm and friendly staff members.From the time you check in you feel at home and appreciated as a guest. Unlike some other more expensive hotels you are treated as one of the family. The room could use a new coat of paint and some better lighting. But so could I, I am told. The... More 

Was this review helpful? Yes
General M, Manager at Quality Inn Historic East - Busch Gardens Area, responded to this review

StevenR - Thank you for taking time out to share your experience. We are pleased to hear that you have found a home at our hotel. We appreciate all of our guest and I will pass on your compliments to the entire staff. Thank you for your business and we hope to see you again very soon! Yours in Hospitality;... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 17, 2014 via mobile

We stayed here last week for two nights. The pool and full breakfast were top of the line! Great price and we got a free upgrade, two rooms one with a full kitchen and the other with two twin beds. Tracy the manager was pleasant and extremely helpful. When I booked online I must have checked pet friendly room and... More 

Was this review helpful? Yes 2
General M, Manager at Quality Inn Historic East - Busch Gardens Area, responded to this review

Thank you for taking time out to share your experience. We are pleased to hear that you found our hotel to be great and close to the Historic Area. Our pool and hot tub are important to a great hotel experience and we are glad that you found both of those during your recent stay. Thank you for your business... More 

Stafford, Virginia, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 8, 2014

Stay away from this place!!! I chose this hotel because it was one of the only pet-friendly hotels in the area and although it is a great price... you get what you pay for!!! I planned a trip to Busch Gardens Christmas Town for my fiance's birthday and I was mortified when we unlocked our room. It was dark, dingy,... More 

Was this review helpful? Yes 1
General M, Manager at Quality Inn Historic East - Busch Gardens Area, responded to this review

Please accept our sincere apologies for any hassle or frustration these incidents have caused you. We welcome you to contact our offices directly if we may be of any additional assistance or if you would like to discuss your stay further. We hope you will return to stay with us the next time you visit the area so we may... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

The room was a great size for me and my partner and our friend. Two good size beds. The front desk guest services were very welcoming and wanted to make sure I was satisfied. The morning breakfast consisted of biscuits and sausage gravy, waffles, boiled eggs, cereal, yogart, bagels and donuts and muffins, coffee, and orange juice and apple juice.... More 

Was this review helpful? Yes
General M, Manager at Quality Inn Historic East - Busch Gardens Area, responded to this review

Thank you for taking time out to share your experience. We are so pleased to hear that you enjoyed our surroundings. We hope that you will keep us in mind in the future anytime you visit Historic Williamsburg. Thank you for your business! Yours in Hospitality, More 

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