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Wyndham Kingsgate

3.5 of 5 619 Georgetown Crescent, Williamsburg, VA 23185 (Formerly Fairfield Williamsburg at Kingsgate Resort)
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Wyndham Kingsgate
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Wyndham Kingsgate
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602 reviews from our community

Traveler rating
    199
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    111
    39
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360
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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Richmond, Virginia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We just want to say that we have been Club Wyndham members for many years, but this was our first visit to Kingsgate. When we got there, there were kids running around the check in area everywhere. There was free water/juice and cookies, but after the kids were finished playing in them, I really didn't want to get any. While... More 

Was this review helpful? Yes 1
kfata, Assistant Guest Service Manager at Wyndham Kingsgate, responded to this review

Dear Lori B, we would like to extend our sincerest apologies for the challenges you experienced during your recent stay at Kingsgate. We do strive to provide a pleasant arrival experience for our guests, part of that is offering refreshments to greet you. We apologize that it was a bit challenging to hear Micah as it was a little busy... More 

Virginia Beach, Virginia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 10, 2015

Let me first start by saying, I have stayed at Wyndham before and I have never had this issue before. When I travel to Williamsburg (which is very often 5+ times a year), we usually stay at Powhatan, Greensprings or Wyndham Governors Green. However, all of those were booked for the time frame we wanted so we went with Kingsgate.... More 

Was this review helpful? Yes 8
kfata, Assistant Guest Service Manager at Wyndham Kingsgate, responded to this review

Dear Shaune G, I would like to extend our deepest apologies from our team. We feel short of providing you with the great experience you should have received during your recent stay. Our housekeeping team has recently experienced some changes to include the addition of a new Housekeeping Manager to ensure we present top notch service every stay. As for... More 

Fairfax, Virginia
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 9, 2015

The sad thing about this vacation rental is that the area is so nice and the rental area itself looks great too. Unfortuately, if you are in a downstairs unit, it sounds like the people above you are going to come crashing down into your apartment. The family above us was probably a very normal activity level family, but you... More 

Was this review helpful? Yes 3
kfata, Assistant Guest Service Manager at Wyndham Kingsgate, responded to this review

Thank you PJSONY for sharing your recent vacation experience with us. We are sorry to hear you were not as comfortable as we would have liked. We do try to encourage guests seeking rest and relaxation to our upper floors to limit potential noise concerns. We certainly welcome the opportunity to serve you in the future and provide the relaxing... More 

Garden City, Kansas
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 7, 2015

Stayed for a week over Christmas. The sales people were rude. When I told them no to their spiel, one woman threatened me "you're going to face liabilities next year" if you don't do this. Then, she hung up on me. The units were ok. No comfortable furniture to relax in. They were clean. We were on the first floor... More 

Was this review helpful? Yes 4
kfata, Assistant Guest Service Manager at Wyndham Kingsgate, responded to this review

Dear CathyMac63, we would like to apologize for your less than pleasant vacation experience. We have shared your comments regarding the interaction from our sales team to the department manager for review and coaching. Many of our units have been renovated with new chairs, couches, television and bedding. We are certainly sad to hear we will not have an opportunity... More 

Quarryville, Pennsylvania
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 6, 2015

We stayed in a 2 Unit Lockout comprising a 2- BR and a 1-BR Unit. We had 6 Adults and 3 kids 9-12. The Kids loved the large sleeper sofa found in each unit. The Free Arcade/Game Room, Pool and Theatre was nice on the rainy days and evening after exploring the Historic Triangle of Williamsburg, Jamestown & Yorktown. Please... More 

Was this review helpful? Yes 2
kfata, Assistant Guest Service Manager at Wyndham Kingsgate, responded to this review

Thank you Jamie S for sharing your recent vacation experience with us! We are pleased to hear that you and your family were able to take advantage of our amenities and time to experience Williamsburg. We look forward to seeing you in the future! More 

Maryland
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 2, 2015

Aside from the maintenance issues in my room (no hot water no unclean sheets and forced to pay a resort fee I did not use), when I went to check-in the front desk clerk smelled of alcohol and actually VOMITED at the desk in front of me! The staff acted as if this was normal and did not even acknowledge... More 

Was this review helpful? Yes 7
kfata, Assistant Guest Service Manager at Wyndham Kingsgate, responded to this review

Dear blanche400, We would like to extend our sincerest apologies for the arrival experience you encountered. The team was embarrassed that this was the service you received and discussions among our team have been held. We would also like to apologize that your unit was not prepared to our standard upon your arrival. We have met with our housekeeping and... More 

Macon, GA
Top Contributor
68 reviews 68 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 1, 2015 via mobile

Booked a 3br lockout thru an owner, not the resort itself. I declined to give my personal info to the timeshare folk at check in. Got tense for a moment, then they gave me my parking pass and I did not hear from them again. Spent most of our time in Williamsburg, not at the "resort". Condo was well appointed... More 

Was this review helpful? Yes 3
kfata, Assistant Guest Service Manager at Wyndham Kingsgate, responded to this review

Dear South_Georgia_boy, We are very pleased to hear you were able to take advantage of all the beautiful sights of Williamsburg! There is certainly much to see and do; it can make for challenging decisions. Thank you for allowing us the opportunity to address the repair concerns during your vacation. We look forward to serving you during your next vacation... More 

San antonio TX
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 31, 2014

We stayed for a week over Christmas using an exchange for our Disney Vacation Club. There were tons of activities to keep the whole family busy -- the 11 year old was thrilled to go to the movies, the chocolate making class, the speaker on colonial life, tennis, minigolf, and of course the arcade. Staff was wonderful at every turn.... More 

Was this review helpful? Yes 3
kfata, Assistant Guest Service Manager at Wyndham Kingsgate, responded to this review

Thank you for sharing your holiday with us TXMom! Our team strives to provide memorable vacations, such as the one you experienced. We would enjoy the opportunity to serve you should your travels allow you to return to Williamsburg, VA! More 

Contributor
20 reviews 20 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 31, 2014

It all went downhill from the time we got into our unit. We were told that that building was newly renovated. When we entered it smelled like cat urine. I did tell the front desk about it upon checking out and he stated "that is just from renovation". Also, the disposal was broken and the sliding glass door. We called,... More 

Was this review helpful? Yes 1
kfata, Assistant Guest Service Manager at Wyndham Kingsgate, responded to this review

Dear Pmac4, we would like to extend our apologies for our delayed response to your concerns. We are currently investigating the odor concern which has been brought to our attention to determine the source. We have addressed with our maintenance team regarding the concerns of all items working properly prior to guest arrival and ensuring we address all issues as... More 

Pittsburgh, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 29, 2014

I am an owner here and this is the worst room we ever have and we stay here 2-3 times a year. Very disappointing, rooms were small. Floor creek ed like we were going to fall through. The shower as soon as u stepped in sounded like was cracked. Old small tvs. So definitely not one of the best. On... More 

Was this review helpful? Yes 1
kfata, Assistant Guest Service Manager at Wyndham Kingsgate, responded to this review

Dear has423123, Thank you for choosing Kingsgate! We apologize your unit was not as comfortable as you are accustomed. We are in the process of renovating all of our units. A portion of the property has been completed through the end of 2014. We are certainly pleased to hear you enjoyed the comfort of your bed, as we know a... More 

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Hotel Summarization (Beta)

What travelers say

  • Game room(22)
  • Very nice(19)
  • Mini golf(14)
  • Indoor pool(6)
  • Second floor(5)
  • Outdoor pool(4)

Additional Information about Wyndham Kingsgate

Address: 619 Georgetown Crescent, Williamsburg, VA 23185 (Formerly Fairfield Williamsburg at Kingsgate Resort)
Phone Number:
Location: United States > Virginia > Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Wyndham Kingsgate 3.5*
Number of rooms: 456
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Also Known As:
Wyndham Kingsgate Hotel Williamsburg
Wyndham Hotel Williamsburg
Wyndham Resort Williamsburg
Fairfield Williamsburg Kingsgate
Wyndham Williamsburg
Kingsgate Resort Williamsburg Va
Williamsburg Wyndham
Hotel Style:
#3 Green Hotel in Williamsburg
#5 Top resorts Hotel in Williamsburg
#23 Family Hotel in Williamsburg

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