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All 78 Williamsburg hotels

SpringHill Suites Williamsburg

3.0 of 5 Hotel   |   1644 Richmond Road, Williamsburg, VA 23185
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69%
Ranked #24 of 78 hotels in Williamsburg
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Joel C Wilmore, Kentucky
  • Reviews (280)
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280 people have reviewed this hotel

Traveler rating
    110
    82
    53
    27
    8
See reviews for
145
58
2
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
NY
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Poor maintenance and housekeeping, along with management disinterest have combined to make this location a poor choice. Front desk staff ,as well as food service are struggling to balance all of the other negatives.

Was this review helpful? Yes 7
HHMLP-Mgt W, Director of Sales at SpringHill Suites Williamsburg, responded to this review

Dear TravelMD11, Thank you for charing your concers with us. Please know that we take all reviews seriously and are working to rectify all issues. Please feel free to contact me if you would like to discuss further. Kandi More

Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We usually stay at a Marriott, if we can but this was not the usual Marriott! The website says that the hotel has been renovated, I'm not sure when that was! The carpet in our room was disgusting with the largest stain being at the sink area. We kept putting a towel over it to cover it up. One of... More

Was this review helpful? Yes 8
HHMLP-Mgt W, Director of Sales at SpringHill Suites Williamsburg, responded to this review

Dear Beth M, THank you for your compliment on our staff. Please know that we take all reviews seriously and are working to better serve our guest. If I can be of any further assistance, please do not hesitate to contact me. Kandi More

Wilmore, Kentucky
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We are a budget minded family of 8 and rarely stay in hotels and when we do its usually 2 rooms at the cheapest we can find. This trip our oldest two children were not with us, so we tried the suite option for the first time. I wasn't sure what to expect since we purchased a packaged deal from... More

Was this review helpful? Yes 1
Piscataway, New Jersey
Top Contributor
71 reviews 71 reviews
44 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed here for 1 night to break our return trip from Orlando back home to NJ. Location is fantastic, close to Busch Gardens, restaurants & shopping in WBURG. Check in was fast & efficient; & the front desk staff were courteous, friendly & helpful. We did not have pillows for the pullout couch, however,they were delivered about 1 hour... More

Was this review helpful? Yes
HHMLP-Mgt W, Director of Sales at SpringHill Suites Williamsburg, responded to this review

Dear Luvtravel, Thank you for sharing your concerns on your recent stay and for the compliments for our staff members! Thank you, as well, for sharing your concers with us. Please know we are working hard to better serve our guest in the future. Please feel free to contact me should you wish to discuss further. Kandi More

Bradenton, Florida
Top Contributor
88 reviews 88 reviews
6 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 1 week ago

Reviewing this hotel as we sit in our room...as per other recent reviews our room is extensively tattered, with multiple stains & shredding of the carpet. Our closet is missing its folding doors, the finish on the bathroom door is severely chipped on the bottom, the walls are stained in areas, and many of the outlets in the drywall are... More

Was this review helpful? Yes 8
HHMLP-Mgt W, Director of Sales at SpringHill Suites Williamsburg, responded to this review

Dear bluemountain66, Thank you for taking a moment to share your concerns with us. Please know that we are working hard to rectify all issues so we can better serve our guest. Please feel free to contact me if you wish to discuss further. Kandi More

Manhattan
Senior Reviewer
6 reviews 6 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Our family stayed here as part of a Busch Gardens deal, and we were disappointed by the room service gaffes and especially the quality of the breakfast. The eggs were powdered and the sausage was inedible. At least the waffles and yogurt were fine. We ended up going to a restaurant the last 2 days. The room was NOT exactly... More

Was this review helpful? Yes 8
HHMLP-Mgt W, Director of Sales at SpringHill Suites Williamsburg, responded to this review

Dear ManhattanZelda, Thank you for sharing your concerns with us. Please know that we take our guest concerns seriously and will be looking in to this. If you would like to discuss further, please do not hesitate to contact me. Kandi More

Brooklyn, New York
Contributor
16 reviews 16 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Good for families. Although they don;t have private pool they offer neighbor pool. Rooms are very clean and spacious. Elevators are not crowdy. Reception people are nice. ATM's never work so do vending machines.

Was this review helpful? Yes
Williamsburg, Virginia
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for a week while waiting to move into a new house. The staff was friendly, and everything was adequate. This hotel definitely needs some updating and the rooms are a little musty. There is a very small pool and it was always crowded. For such a large hotel, it was relatively quiet and it is very convenient... More

Was this review helpful? Yes 1
HHMLP-Mgt W, Director of Sales at SpringHill Suites Williamsburg, responded to this review

Dear Marseille22, We hope your new house is wonderful! Thank you for bringing your concerns to the management team. If you would like to discuss further, please feel free to contact me. Kandi More

Virginia Beach, Virginia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I thought that I'd be guaranteed a nice stay with the name Marriot but this hotel is operated by another company and carries the name Marriot by a licensed concept sort of like a franchise. We booked last minute so maybe that's why our room didn't have a do not disturb sign and why the tub was kinda gross. You... More

Was this review helpful? Yes 1
HHMLP-Mgt W, Director of Sales at SpringHill Suites Williamsburg, responded to this review

Dear Maureen A, Thank you for sharing your concerns with us. Please know that we are working to better serve our guest in the future. If you'd like, feel free to contact me to discuss further. Kandi More

Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed here for 4 nights. Rooms are large, very clean, and mostly updated. Carpet and bathrooms need an update. Free breakfast, wifi and lots of parking. Indoor pool and you have access to the Residence Inns outdoor pool across the street which was nice. I was impressed with how clean this hotel was compared to the... More

Was this review helpful? Yes
HHMLP-Mgt W, Director of Sales at SpringHill Suites Williamsburg, responded to this review

Dear Alissa C, While I am very pleased that you enjoyed your accommodations, I am very displeased to hear about our guest service. Please accept my sincerest apologies and if you would like to discuss further, please do not hesitate to contact me. Kandi More

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Additional Information about SpringHill Suites Williamsburg

Address: 1644 Richmond Road, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Williamsburg 3*
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Also Known As:
Springhill Suites Williamsburg Hotel Williamsburg
Williamsburg Springhill Suites

76 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style
#21 Family Hotel in Williamsburg #24 Top resorts Hotel in Williamsburg
Hotel Class
Official Description (provided by the hotel)
Fresh and modern, SpringHill Suites Williamsburg has been newly redesigned with business travelers and family vacationers in mind. We've thought of everything from spacious studio suites with new furnishings to friendly service and contemporary living amenities to keep you comfortable and relaxed. Ideally located near shopping and fun things to do, our location offers the perfect home base for visiting a near-endless list of top Williamsburg area attractions ... more   less 
Number of rooms
120

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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