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Country Inn & Suites Williamsburg (Busch Gardens Area)

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7135 Pocahontas Trail, Williamsburg, VA 23185
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Country Inn & Suites Williamsburg (Busch Gardens Area)
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Country Inn & Suites Williamsburg (Busch Gardens Area)
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304 reviews from our community

Traveler rating
    100
    104
    56
    34
    10
See reviews for
201
46
4
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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    (304)
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    (74)
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Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Comfortable and clean rooms as we've come to expect from Country Inn & Suites. They upgraded us to a king suite from a king room, without even mentioning it to us. Room had a full-sized fridge and a good-sized microwave. Comfortable couch and two chairs with the large desk. Wished we were staying for more than 1 night. We were... More 

Was this review helpful? Yes
AnneFreemanYoung, General Manager at Country Inn & Suites Williamsburg (Busch Gardens Area), responded to this review

Thank you for choosing to stay with us in Williamsburg this spring. We appreciate our loyal Club Carlson members and love to share our hospitality. Your generous compliments brightened our day and we look forward to your visit. More 

Amelia Court House, Virginia
Contributor
17 reviews 17 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

When we first checked in, we found and killed a roach near the bed. There was a large school group staying at the hotel and some of the kids were out in 2nd floor hallway partying, late at night. The smoke detector starting beeping a little after midnight and I had to disengage. Presumably a weak battery. The toilet had... More 

Was this review helpful? Yes
AnneFreemanYoung, General Manager at Country Inn & Suites Williamsburg (Busch Gardens Area), responded to this review

It is our goal to provide every guest with a quality lodging experience. You can be sure that we rely on our guest comments to inform us of where we are succeeding and also where improvement is needed. We appreciate you bringing your room issues to our attention and our entire team apologizes for your unsatisfactory stay. We are sorry... More 

Holly Springs, North Carolina
1 review
3 of 5 stars Reviewed 1 week ago

Spent a weekend here solo. One thing I learned when breakfast is served from 6:30am to 10:am you better be there no later than 8:30am most of the food is all gone if you come later. I felt I paid too much for this room booking directly with them, I should have booked throught an outside vendor. I belong to... More 

Was this review helpful? Yes
AnneFreemanYoung, General Manager at Country Inn & Suites Williamsburg (Busch Gardens Area), responded to this review

Dear spring break traveler we are sorry you weren't able to book a Club Carlson point stay on your recent visit with us in Williamsburg. Please call me directly 757-229-6900 on your next visit so I can personally handle your request. Our Hot and Fresh breakfast with over 30 items is available every day from 6:30a-10a. On busy mornings we... More 

Laguna Niguel, California
Top Contributor
70 reviews 70 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The employees from the front desk to the house cleaners and breakfast purveyors, All, are very nice. But clearly over worked. And not appreciated. The staff knew the situation and the stress of pulling off the impossible, but remained amazingly nice and gracious towards the guests. Which is why this hotel is a 2 instead of a 1. Only 1... More 

Was this review helpful? Yes 1
AnneFreemanYoung, General Manager at Country Inn & Suites Williamsburg (Busch Gardens Area), responded to this review

Dear Spring Break Travelers, Yes, it was busy and beautiful spring vacation after a long cold east coast winter! Thankfully, we were full of guests, like every other hotel, restaurant, event, and destination in the Williamsburg area. We apologize that you couldn't find anything positive about your stay with us; with the exception of our pillows and our dynamic team.... More 

Deltona, Fl
Top Contributor
66 reviews 66 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was the biggest hotel room I've ever had and included 2 bathrooms (only one with a shower). It was very spacious...but it was old. The pullout couch, while clean, the mattress was very thin and the springs actually scratched one of my daughter's backs. In the end we had to blow up an air mattress we had for them... More 

Was this review helpful? Yes 1
Leesburg, Virginia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Upon returning from a long day at Busch Gardens we entered our room to find that our bedspread had been removed and our pillows were tossed on the floor. After reporting it, a night worker came and brought a bedspread that was too large and 4 new pillows. He walked over the other pillows that were on the floor, leaving... More 

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Support at Country Inn & Suites Williamsburg (Busch Gardens Area), responded to this review

Thank you for taking the time to provide us with the details of your experience. Please accept our sincere apologies for the disappointments you experienced during your stay. Usually this is not the standard of our service and we always strive to accommodate our guests in the most effective manner. We have noted your complaints regarding the disappointing service you... More 

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