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Westgate Historic Williamsburg

Certificate of Excellence
GreenLeadersSilver level
1324 Richmond Road, Williamsburg, VA 23185 (Formerly Heritage Inn)
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Best prices for: 1 room 1 guest
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Westgate Historic Williamsburg
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323 Reviews from our TripAdvisor Community

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Traveler rating
    137
    96
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    28
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132
113
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7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • All months
    (323)
  • Mar-May only
    (87)
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    (47)
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California
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We enjoyed our stay. The hotel is nice. We used the pool and my daughter enjoyed it. The room was nice! Bug bathroom. The bed was comfortable. The kitchen was well stocked. Only complaint was the noise late at night from other guests. We stayed two nights.

Was this review helpful? Yes
Columbus, Ohio
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

In June of 2015, my family and I traveled to Colonial Williamsburg. After looking for several hotels via travel websites, I chose the Westgate Historic Williamsburg. Uncertain what to expect, I have to say that I was pleasantly surprised with the hotel. The office staff was very friendly, accommodating and informative. Our room was a one-bedroom with suite which contained... More 

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Eastampton, New Jersey
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

we had issues with the corporate office of Westgate resorts and the GM of the Williamsburg property went completely out of his way to help us. He was an excellent example of what putting the customer first means. Kudos to him We need more GM's like him!

Was this review helpful? Yes 1
New York
Level Contributor
51 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Convenient location to a lot of things , Restaurant & Theme Parks Upon check in was quite slow service One bedroom is quite small The linen cover has stained , it didn't look fresh / clean Jacuzzi needs a privacy screen Staff were not that friendly Not sound proof room , noise heard from the hallways & parking lot Pool... More 

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Bedford, NH
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I just got back from my stay at this hotel. I don't think that it is anything close to a resort. We had a large bedroom with an attached living space. The bedroom had an odd "open space" concept with a large tub. The design made it difficult for privacy amongst the three of us sharing the space. When I... More 

Was this review helpful? Yes 1
Wilburton, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed a week here at Westgate resort. The one bedroom we stayed in was great!! The resort is right in the middle of things so we could get to all the places we wanted to visit with great ease. All kinds of activities at the resort for kids and adults as well. Great service.

Was this review helpful? Yes 1
Washington,DC
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 1 week ago

We just got back and usually I can find positive things to say about a place but not this time :-( We were put in an accessible room (which we did not need) and the shower basically soaked the whole bathroom. We asked to move and were told we would have to wait until morning to see if we could.... More 

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WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg, responded to this review

Thank you for sharing your feedback with us. It is certainly regretful to hear that you may have experienced these issues during your vacation with us. We are saddened to hear about the shower soaking the floor with water, that our housekeeping did not provide proper service in a timely manner, and that there were loud guests around your unit... More 

Northern Ireland
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed a week at this resort. The location was fantastic, near the local attractions and restaurants. We had a one bedroom apartment which was nicely decorated and furnished and good reliable wi-fi was complimentary - appreciated. The bed was superbly comfortable, one of the best we have ever slept in. The apartment could have been cleaner. There were sticky... More 

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg, responded to this review

We appreciate your review on Trip Advisor. We are delighted to know that you’ve experienced a comfortable bed for your sleeping, free Wi-Fi and that you enjoyed our wonderful resort location as is close to a wide variety of attractions and entertainment options. We have also taken note of your concern with the unit being too small to your liking.... More 

York, Pennsylvania
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very nice, clean, updated facility to stay at in Williamsburg. However, there was a lack of information on maintenance on the room. We wondered why we were charged $50.00 right off the bat for maintenance. The dryer did not work and could not be fixed before we left. We found out the room was not to be... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg, responded to this review

Thank you for sharing your experience with us. Please be aware that we require a $50 credit card hold for incidentals and/or damages, but this is not for maintenance purposes. We certainly want to extend our apologies for a broken dryer that was not fixed during your stay. We do offer a variety of special activities throughout the year; if... More 

Raleigh, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I don't usually write negative reviews, but feel like other travelers should be aware of the following: - the room with queen bed is extremely small; definitely not for 3 people, even with pull out sofa - the overall impression when entering was that the unit was "kinda" clean - the bathroom vanity was used to store the towels, so... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg, responded to this review

Thank you for sharing your review. It saddens us that you feel this way about our resort and your stay with us. We apologize for the issues you experienced during your stay and for any inconveniences they may have caused. It is certainly our hope that these issues were addressed with our resort staff in order to fulfill a great... More 

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