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Fort Magruder Hotel

6945 Pocahontas Trail, Williamsburg, VA 23185 (Formerly Crowne Plaza Hotel Williamsburg)
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1 room 1 guest
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Fort Magruder Hotel
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241 Reviews from our TripAdvisor Community

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Traveler rating
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    69
    48
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    52
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104
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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  • English first
  • Any
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  • All months
    (241)
  • Mar-May only
    (51)
  • Jun-Aug only
    (152)
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    (28)
  • Dec-Feb only
    (10)
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Berkeley Springs, West Virginia
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Clean, good location, nice outdoor pool, beds were comfortable and it was quiet. There is a restaurant, but we did not use it. This is also a pet friendly hotel but it did not smell. Indoor pool was closed, but weather was nice. Fun at Busch Gardens, Water Country and went to Virginia Beach for a day.

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Allentown, Pennsylvania
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We stopped for a night in Williamsburg and decided to try an inexpensive hotel. We noticed immediately that this was a dated hotel that has been remodeled. The lobby was nice, and clean, and we were treated well. The room had a few flaws though. The toilet was loose, a handle dropping off the dresser, and no remote for the... More 

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Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Guest, Thank you so much for taking the time to post a review of your stay (albeit a short one) on TripAdvisor. Start in the fourth quarter of this year, we will be embarking upon a significant renovation of the hotel and historic Civil War grounds. Rest assured, all of your comments will be addressed in full. I look... More 

Brooklyn, NY, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Hotel was average. It was clean and functional. My family had a King Suite....separate bedroom and living room, an area with a sink, microwave and fridge, a walk in closet , and bathroom. Overall was functional. Some minor complaints are: not all lights worked, bathroom was small and fold out couch not the most comfortable. Housekeeping didn't fill the toilet... More 

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Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Ruben, Thank you so much for your feedback and for bringing these small "attention to detail" items to light. Trust in the fact that I will certainly review with our housekeeping team to ensure such details are not overlooked in the future. I appreciate your taking the time to post a review of your stay on TripAdvisor and look... More 

Annapolis, Maryland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel for the second time, last year it was much better. The rude staff, in edible breakfast buffet, room service trays that were left in the hallway for days, an indoor pool so much chlorine the kids lips eyes and inside of their noses were burning. The rooms have college dorm size refrigerators, there is one... More 

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Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Guest, With sincere apologies, I am so sorry that many aspects of your stay were unacceptable. The good news is that I am the new general manager and training and quality of product are of utmost priority. Fort Magruder is being re-imagineered and we look forward to starting a full hotel renovation in the fourth quarter of this year.... More 

Temple Hills, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

Beware of RIPOFF! This Hotel charged me twice for the same room. I've spoken with Dana the manager twice and he keeps telling me i was only charged once when my bank statement clearly says that I was charged twice. Breakfast is not included and there isn't a microwave in the room!

Was this review helpful? Yes 1
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Guest, I am so sorry this billing issue has not been resolved. Would you be so kind as to call me directly, so we can seek resolution in an efficient manner? scott.ostrander@crestlinehotels.com or direct at 757-221-6901 (please note I am out of the office until tomorrow, September 1st). With gratitude for your time, I remain at your service. Sincerely,... More 

Smyrna, Delaware
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We booked a king room for August 14th to the 17th for our 30Th anniversary .Well after emails and a phone called made from my niece Tabitha Hickey to make sure our rooms for confirmed which she was told YES they were not we got there and NO rooms for us .After like 25 mins later they gave us a... More 

Was this review helpful? Yes 3
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Rita, It was truly my pleasure to speak with not only Tabitha, but your husband as well. I am so happy to receive the feedback from your family members and glad that we could resolve all issues. I very much look forward to welcoming you, Daniel and the Hickeys back to Fort Magruder. With best regards, Scott Ostrander General... More 

Chapel Hill, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Some people in our group had an okay experience. They just had the same terrible beds and no real clean up and restocking of the room. Others had dirty socks sticking out from the bed, pubic hair in sink, pubic hair in bathtub, damp smelly carpet, impossible to control room temperature, dirty towels in the bathroom, and old coffee filter... More 

Was this review helpful? Yes 1
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Guest, I am saddened by your experience while at Fort Magruder. Being the new general manager we are striving to make significant improvements in all areas you outlined. Such improvements will be enhanced by our upcoming renovation and re-Imagineering of the entire hotel, beginning in the fourth quarter of 2015. Should your future travel plans call for a return... More 

Norristown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Housekeeping was almost nonexistent. The previous guest left melting ice cream in the fridge, which had dripped down the outside wooden cabinet and onto the floor. For 2 days, housekeeping didn't clean it up....I finally had to do it myself. (If they had actually ever vacuumed the floor, they might have noticed it.) I think all they did was make... More 

Was this review helpful? Yes 1
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Theresa, I am so very sorry to hear of your experience at Fort Magruder. I would very much enjoy the opportunity of speaking with you further regarding your stay; not only so I can learn more an take appropriate action, but so that I may have the prospect of making it right. My belief is...Every Guest, Every Time. Please... More 

Graham, North Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The carpet in our room was damp, the sheets looked not-too-fresh, the HVAC didn't seem to want to work correctly, and were curly black hairs in the sink and bathtub. A used coffee filter was left in the coffee maker, and the barking dogs in the room didn't let up. Others in our group reportedly had worse experiences. On the... More 

Was this review helpful? Yes 1
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Jordan, Thank you not only for positing a review of your experience on TripAdvisor, but for your candidness in sharing the many aspects of your stay. It is your feedback that helps us to improve. As the new general manager of Fort Magruder, your feedback is valued and critical to our ability to improve. I would really like to... More 

Alexandria
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I was not expecting much from the Fort Magruder Inn based on the reviews I read online, but it exceeded my expectations. The room was clean and comfortable. The Inn is built on a Civil War site and the property is respectful of the earthworks and the artifacts found there. This is a big hotel and conference center and my... More 

Was this review helpful? Yes
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Guest, I appreciate your kind words, as well as your taking the time to share your experience with other guests that might visit TripAdvisor when making their traveling decisions. I look forward to warmly welcoming you back to Fort Magruder. With gratitude, Scott Ostrander General Manager Fort Magruder Hotel More 

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