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Fort Magruder Hotel

6945 Pocahontas Trail, Williamsburg, VA 23185 (Formerly Crowne Plaza Hotel Williamsburg)
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1 room 1 guest
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Fort Magruder Hotel
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236 Reviews from our TripAdvisor Community

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Traveler rating
    38
    68
    46
    33
    51
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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    (51)
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Smyrna, Delaware
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

We booked a king room for August 14th to the 17th for our 30Th anniversary .Well after emails and a phone called made from my niece Tabitha Hickey to make sure our rooms for confirmed which she was told YES they were not we got there and NO rooms for us .After like 25 mins later they gave us a... More 

Was this review helpful? Yes 1
Chapel Hill, North Carolina
1 review
1 of 5 stars Reviewed 4 days ago NEW

Some people in our group had an okay experience. They just had the same terrible beds and no real clean up and restocking of the room. Others had dirty socks sticking out from the bed, pubic hair in sink, pubic hair in bathtub, damp smelly carpet, impossible to control room temperature, dirty towels in the bathroom, and old coffee filter... More 

Was this review helpful? Yes
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Guest, I am saddened by your experience while at Fort Magruder. Being the new general manager we are striving to make significant improvements in all areas you outlined. Such improvements will be enhanced by our upcoming renovation and re-Imagineering of the entire hotel, beginning in the fourth quarter of 2015. Should your future travel plans call for a return... More 

Norristown, Pennsylvania
1 review
1 of 5 stars Reviewed 4 days ago NEW

Housekeeping was almost nonexistent. The previous guest left melting ice cream in the fridge, which had dripped down the outside wooden cabinet and onto the floor. For 2 days, housekeeping didn't clean it up....I finally had to do it myself. (If they had actually ever vacuumed the floor, they might have noticed it.) I think all they did was make... More 

Was this review helpful? Yes
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Theresa, I am so very sorry to hear of your experience at Fort Magruder. I would very much enjoy the opportunity of speaking with you further regarding your stay; not only so I can learn more an take appropriate action, but so that I may have the prospect of making it right. My belief is...Every Guest, Every Time. Please... More 

Graham, North Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

The carpet in our room was damp, the sheets looked not-too-fresh, the HVAC didn't seem to want to work correctly, and were curly black hairs in the sink and bathtub. A used coffee filter was left in the coffee maker, and the barking dogs in the room didn't let up. Others in our group reportedly had worse experiences. On the... More 

Was this review helpful? Yes
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Jordan, Thank you not only for positing a review of your experience on TripAdvisor, but for your candidness in sharing the many aspects of your stay. It is your feedback that helps us to improve. As the new general manager of Fort Magruder, your feedback is valued and critical to our ability to improve. I would really like to... More 

Alexandria
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I was not expecting much from the Fort Magruder Inn based on the reviews I read online, but it exceeded my expectations. The room was clean and comfortable. The Inn is built on a Civil War site and the property is respectful of the earthworks and the artifacts found there. This is a big hotel and conference center and my... More 

Was this review helpful? Yes
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Guest, I appreciate your kind words, as well as your taking the time to share your experience with other guests that might visit TripAdvisor when making their traveling decisions. I look forward to warmly welcoming you back to Fort Magruder. With gratitude, Scott Ostrander General Manager Fort Magruder Hotel More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

Although it needs a major "facelift" in the public areas - AND some sort of control over the BEES at the pool - overall this is a good value for the $. Breakfast is "full," and a tad above "OK..." Staff is friendly & accommodating... Room was nice - for the $... They're "dog friendly" and our 2 Lab rescues... More 

Was this review helpful? Yes 1
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Cam and Rhonda, I very much appreciate your kind words. Stay tuned for more details, but "The Fort" will be undergoing a complete re-Imagineering and renovation beginning in the fourth quarter of this year. I am excited to welcome you back to Fort Magruder. My best, Scott Ostrander General Manager Fort Magruder Hotel More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I picked this hotel for location and the reviews were good for the price we got it online. But the night staff were horrible and rude. The room was not very clean at all. From caked on soap in the shower to the counter where the sink. Then the room was freezing and everything felt wet on top of that.... More 

Was this review helpful? Yes
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Megan, Thank you so much for posting a review of your stay on TripAdvisor. Your comments and photos are extremely important to me. As the new general manager of Fort Magruder, I not only take your comments seriously, but they are of great assistance in helping me to address immediate issues and concerns. I do hope you will visit... More 

Hazlet, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

The staff was friendly, especially Kimberly at the front desk, and the rooms were clean and spacious. We also noticed that they are extremely pet friendly. We had such a good time that we extended our stay!

Was this review helpful? Yes
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Tanya, Thank you so much for your kind words. I am glad you had a wonderful stay while in residence. I especially appreciate your recognition of our staff. I will be sure to share your comments with our entire team, and Kimberly in particular. I look forward to your future return visit. Sincerely, Scott Ostrander General Manager Fort Magruder... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I booked a room here through Groupon, which was a really good value. In general, our experience was pleasant, but there were some problems. The first problem was that the Groupon said you only had to be 18 to check in, but in reality you had to be 21. Fortunately, my girlfriend is 21 and we were able to put... More 

Was this review helpful? Yes
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Graham, I am most appreciative that you took the time to share with us your positive experiences, as well as areas in which we can improve. While it is always wonderful to receive wonderful accolades, it is truly the constructive commentary that helps us to improve. Thank you for also advising us of the age restriction with Groupon. We... More 

Franktown, United States
1 review
1 of 5 stars Reviewed 1 week ago NEW

When checking in, the breakfast vouchers included in our package were not given to us. We had to return to the front desk and ask for them. We also were told, "The Magruder's Passport to Family Fun is chock full of discounts at a diverse group of attractions including Go-Karts Plus, Go Ape!, Eco Discovery Park and many more. When... More 

Was this review helpful? Yes
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear John, Thank you for posting a review of your experience on TripAdvisor. As the new general manager, your comments are most helpful to me as we strive to not only improve and enhance our product, but to create great experiences through our service, attention to detail and efficiency of our responses. I would like to learn more about your... More 

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