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Fort Magruder Hotel

6945 Pocahontas Trail, Williamsburg, VA 23185 (Formerly Crowne Plaza Hotel Williamsburg)
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Fort Magruder Hotel
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192 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
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English first
  • All months
    (192)
  • Mar-May only
    (51)
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    (105)
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Delaware
Level Contributor
5 reviews
3 of 5 stars Reviewed yesterday NEW

Hotel is dated and in need of repair. Bathrooms were very small. Pool areas stayed mostly crowded with Young rowdy children which made it very hard to relax. Pool towels were scarce and if you were lucky you got one larger than a hand towel. No HBO in our room. Wifi was spotty at best, and unavailable in most areas.... More 

Was this review helpful? Yes
Bowie, Maryland
1 review
4 of 5 stars Reviewed yesterday NEW

The hotel was nice and neat. The accommodations met my standards. The highlight was the breakfast because of my server Reneta. She definitely helps you start the day right and understands what customer service is. Ask for her section whenever you at the hotel eating in the Veranda restaurant.

Was this review helpful? Yes
Indianapolis, Indiana
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

First we had made reservations two months in advance. When we got there they did not have our reservations. It took 25 minutes to check in after a long drive. The night clerk did not print out them the night before. The Hotel is showing its age exposed electrical wires, Ice machine on our floor did not work for the... More 

Was this review helpful? Yes 1
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Michael, Thank you for your recent stay and taking time to share your feedback. We are saddened however to read of your experience and inconveniences you and your family encountered. This is certainly not reflective of our usual Fort Magruder service standards and I would like to assure you that your feedback is deeply appreciated. Your concerns have been... More 

Chambersburg, Pennsylvania
5 of 5 stars Reviewed 5 days ago NEW

We stayed here while we visited Colonial Williamsburg. It was clean and the staff very pleasant, Would definitely stay again. Beds were comfy. There was a little balcony with not much of a view but it was nice. Hotel located near all the attractions. Hotel was said to have wifi and it did but it didn't extend to our room.

Was this review helpful? Yes
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Annie, As a contributor on TripAdvisor I thank you for sharing your review for Fort Magruder Hotel and Conference Center. It was a pleasure to have you as our guest and we are happy to read from your positive comments that you appreciated our accommodations, amenities and our team members. I will definitely share your encouraging comments with them.... More 

Elkridge, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

If you are looking for a place that is damp and dark, has small worn beds, moldy vents, and filled with the smell of smoke, this is the place for you. The pictures appear to have that brighter, old time, Williamsburg feel. That is wrong, wrong, wrong. Needless to say, I checked out after one night. I would have checked... More 

Was this review helpful? Yes 1
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Rachelle, Thank you choosing the Fort Magruder Hotel and Conference Center during your recent visit to Williamsburg. I am sorry to learn that your Fort Magruder experience fell short of your expectations. Thank you for taking the time to write to us and bringing these issues to our attention. We appreciate your feedback, and we will work to improve... More 

Canonsburg, Pennsylvania
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A surprisingly nice older hotel just outside Old Town Williamsburg! I purchased the room via a discount site and was surprised when the hotel was revealed, because I have never heard of it. The hotel is clean and well maintained and has two pools (one indoor and one outdoor) which were both very nice, The hotel actually sits on the... More 

Was this review helpful? Yes
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Stushman, Thank you for being our guest and writing this review about your visit. It is fantastic to hear that you enjoyed the hotel especially its historic character. Our convenient location in Williamsburg and close proximity to the historic district really helps highlight the different eras of rich history in the surrounding areas. History comes to life when you... More 

common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

When checking into the room, we noticed that the hair dryer had dried blood on it. Then when I went to look at the comforter, there were blood stains on it. They moved me to another room and the air conditioner didn't work in that room. It was the worst stay I've ever had in any hotel.

Was this review helpful? Yes 1
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Jennifer, Thank you for your recent stay and taking time to share your feedback. I sincerely apologize for failing to deliver our usual service standards during your stay. Please be assured that your comments are taken seriously and together with the senior management team, we are already addressing the areas mentioned. Please contact me directly at Scott.Ostrander@crestlinehotels.com as I... More 

Stafford, Virginia
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 1 week ago

Dont waste your money - better off at a Motel 6 or Travel lodge - it would be a better stay. Hotel very old, dirty, smells, no water pressure, TV had 5 channels, bathroom so small you could not move in it. Kids screaming in pool until 2 am. People yelling in hall about how bad there room is. DONT... More 

Was this review helpful? Yes 1
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Beverly, Thank you for sharing your comments on your recent stay. We truly regret to hear that the hotel accommodations did not meet your expectations. Your feedback on the hotel is highly appreciated and we will be sure to keep it in mind for future refurbishment plans. Please feel free to contact me directly for any additional feedback at... More 

A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago

This place is awful. Hotel is old and smells awful I washed my feet before getting in bed after walking across the dirty carpets. The food here is definitely some of the worse we've had. The hot tub was so murky it was filthy. This place is nothing like advertised.

Was this review helpful? Yes 2
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Value Guest, Thank you for taking the time to share your feedback with us. I sincerely apologize that your experience was neither what you expected, nor the high level of service for which we are known. Thank you very much for your constructive comment and we take your feedback seriously for future improvements. Please be assured, we do not... More 

New York
Level Contributor
58 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 1 week ago

I would say this was an average hotel. It was a little outdate. The outdoor pool was ok, pool was a bit dirty and could have used a cleaning. The rooms were ok. We could here everything our neighbor was saying thru our ac vent, which was a bit uncomfortable. The ac worked well. Beds were decent. The one thing... More 

Was this review helpful? Yes
Scott O, General Manager at Fort Magruder Hotel, responded to this review

Dear Valued Guest, Thank you for choosing Fort Magruder Hotel and Conference Center and for the review. We regret to learn that your experience with us did not exceed your expectation. Please rest assured that we have duly noted your feedback and we will work on the improvements. Thank you for staying with us and we hope to extend a... More 

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