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Comfort Inn Central

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2007 Richmond Rd., Williamsburg, VA 23185 (Formerly Central Inn)
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1 room 1 guest
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Comfort Inn Central
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236 Reviews from our TripAdvisor Community

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Traveler rating
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    55
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Wassenberg, Germany
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The price was the best thing here, along with the location. Outlet mall was close and lots of restaurants within walking distance. But the hotel itself needs a major upgrade. Cracks in the bathroom counter and chipped pain, mould in the shower. The fridge was so cold that everything we put in froze within a few hours. The fridge is... More 

Was this review helpful? Yes 1
Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This place was a compromise between my family who wanted to stay someplace "nice" and my sister-in-law who is more in the "why pay a lot for just a place to sleep" camp. I found the staff friendly, the room rather basic, but clean, and the breakfast nothing to shout about, but it was free and there are plenty of... More 

Was this review helpful? Yes 1
DVVD, Guest Relations Manager at Comfort Inn Central, responded to this review

I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. It is so rewarding to hear that we were able to provide a clean, comfortable and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next family getaway! More 

Vineland, New Jersey
1 review
5 of 5 stars Reviewed 4 weeks ago

Loved the room and the bed was very comfortable, the staff was great and ready to meet or exceed any request we had. Breakfast was great and we enjoyed it very much. highly recommend this hotel for anyone looking for great place to stay in Williamsburg.

Was this review helpful? Yes
DVVD, Guest Relations Manager at Comfort Inn Central, responded to this review

Thank you so much for sharing this five star review of our hospitality and service. I am glad that we were able to exceed your expectations of service and accommodations and we're all looking forward to your next visit! More 

Williamsburg, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Checked in shortly after midnight, lady at front desk did nothing but complain how the computers were down. Looked forward to some rest after long drive, but did not achieve that due to the extremely loud, banging air conditioner. 5:45 am went to lobby to get some coffee, same lady was there, I asked her if I was early to... More 

Was this review helpful? Yes 1
DVVD, Guest Relations Manager at Comfort Inn Central, responded to this review

We are deeply distressed to discover the lapse in service you experienced during your recent stay. Our staff is held to a high standard of hospitality and I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication. We understand that you are hesitant to return based on this experience, though we... More 

Travelers are raving about these Williamsburg hotels

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

we stayed at the comfort inn and we hated it. we first get in and there is a distinct amora. then our bed had a huge crap stan. very nasty. our light by the bathroom was shorted. we ask the front desk to come up and gave ever excuse. they came up and said it was a electrical problem and... More 

Was this review helpful? Yes 3
DVVD, Guest Relations Manager at Comfort Inn Central, responded to this review

Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. We hope to see you again someday and to transform your opinion of our hotel and service. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel ending up costing us about $105.00 a night with taxes and it is in no way worth that type of money. There were problems at check in not just for myself but for the 3 or 4 other parties that were checking in when we arrived. Things never really improved a lot from there. The beds were the... More 

Was this review helpful? Yes 2
Staunton, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 29, 2015

We stayed here for our anniversary trip in April and were very satisfied. We did not have a reservation ahead and they were quick to have a room ready for us. Our room was very nice with a hot tub and comfortable king bed. There was an issue after checking that double the room amount was frozen in our bank... More 

Was this review helpful? Yes 1
DVVD, Guest Relations Manager at Comfort Inn Central, responded to this review

It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We want to apologize for the issues that you experienced, though we are very pleased to hear that our staff was able to make sure that it was promptly addressed and that you were still able to enjoy your... More 

Colorado Springs, Colorado
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 28, 2015

The hotel was nice for the $. The beds were doubles which I think are very small but they were comfortable. The breakfast area had the normal Choice Hotel selections but the area where the food was located was tiny and crowded which isn't good because everyone is trying to get to the amusement park early. Overall it was an... More 

Was this review helpful? Yes 2
DVVD, Guest Relations Manager at Comfort Inn Central, responded to this review

We appreciate you giving your feedback about your recent experience in our hotel. We can't thank you enough for sharing the ways that we were able to impress you and the ways that we can continue to improve upon our service. I hope you'll return to enjoy an even better five star experience with us. More 

Centreville, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 25, 2015

When we got to the hotel, which we have stayed at several times before, it had no power due to a terrible thunderstorm. Power was out all along Richmond Rd. so people were just hanging in the lobby. Tried to check in and was told they couldn't; 45 minutes later when my husband asked a different person said they would... More 

Was this review helpful? Yes 2
DVVD, Guest Relations Manager at Comfort Inn Central, responded to this review

I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and... More 

Frederick, Maryland
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed July 24, 2015

Room was clean upon arrival but as we looked closer some things were forgotten. Only one of our double beds had a duvet making a cold night for one of us, the mirror was crooked, light mold on the grout in shower and whoever put in the curved shower rod totally misunderstood the reasoning behind the curvature of the shower... More 

Was this review helpful? Yes 2
DVVD, Guest Relations Manager at Comfort Inn Central, responded to this review

We appreciate the time you've taken to give us your thoughtful review. Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. We hope that you will accept our sincerest apologies and return to be impressed by the improvements we have made. More 

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