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Residence Inn Williamsburg

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1648 Richmond Road, Williamsburg, VA 23185
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Residence Inn Williamsburg
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Residence Inn Williamsburg
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368 reviews from our community

Traveler rating
    156
    111
    50
    25
    26
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214
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Crestview, Florida
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We spent 3 nights at Residence Inn and were somewhat disappointed. The first room we were in, the air conditioning wasn't working properly. We left early the next morning and reported the problem expecting it to be fixed upon returning. When we got back into the room, it was 78° in the room. After calling the desk a maintenance man... More 

Was this review helpful? Yes 2
Williamsburg, Virginia
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Residence Inn (by Marriott) in Williamsburg, VA is a pet-friendly hotel. They serve a nice breakfast each morning, and rates are reasonable. This particular hotel was very clean and is very close to Colonial Williamsburg's Restored Area. I enjoyed staying there so much that I recommended it to my family who will be here visiting in late June....with their dogs!

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HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear Eileen, Thank you very much for sharing your experience, and yes, please do recommend us, we love our pet guests, as well as our human guests! We are delighted that you enjoyed your stay. Warm Regards, Marsha Twiss Area General Manager More 

Winston Salem, North Carolina
Top Contributor
52 reviews 52 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at this property for two nights during a quick trip to Williamsburg to visit friends. I don't usually create a pro/con list for my reviews, but I think it works for this particular review. PROS Friendly staff clean room convenient location on Richmond Road breakfast area well-maintained/stocked even on a busy weekend morning CONS multiple requests to desk/housekeeping... More 

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HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear Washpa , Thank you for taking the time to fill out this review. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, We will share your message appropriately within the organization. Thank you for staying , we hope you choose to stay with us again whenever your... More 

Lansing, Michigan
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here on a Sunday night, Good location for Colonial Williamsburg 3 miles away. Very quiet. On a main road, but set back a ways, so no road noise. Our room 329 was perfect. Very clean and spacious. My only complaint is that the windows are old and worn out. Opened the double hung window to let some morning fresh... More 

Was this review helpful? Yes 3
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear Remington5th, As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you for sharing your experience and look forward to welcoming you back when you visit Williamsburg again. Marsha Twiss, Area General... More 

Cork, Ireland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here with my husband and 3 children (ages 7 to 12) in July 2014. This is a good choice for families looking for reasonably priced accomodation with a little extra space. We had a 1 bedroom suite which provided adequate sleeping options for our family of 5 (2 queen beds plus sofa bed). The room was clean. Kitchen... More 

Was this review helpful? Yes 1
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear Deirdre, Thank you for your review of our property. We are very pleased that your family decided to visit us again. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We look... More 

MA
Top Contributor
91 reviews 91 reviews
29 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed April 20, 2015

We stayed here for two nights while visiting Williamsburg. We had an issue with the toilet one night it overflowed all over the bathroom floor. When we called down to get maintenance nobody seemed to really care very much and it took a while for someone to come up. Even after they cleaned up we had to ask for housekeeping... More 

Was this review helpful? Yes 1
sharolyn f, Manager at Residence Inn Williamsburg, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn Williamsburg. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the lack of urgency regarding your... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2015 via mobile

After many days of traveling and unfortunately ending up in three different hotels under construction this hotel was exactly what we needed. Destini at reception was fun, friendly and extremely welcoming. The room fit our family of five and small dog easily. The hotel and room were clean and well maintained and the full complimentary breakfast probably saved us another... More 

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 14, 2015

Just because it's pet friendly we decide to stay! The bad reviews are total true! Pizza box I a the refrigerator, pretzels and popcorn under beds and sofa! Shampoo bottles under bed and a "finger print" of we hope tomato sauce or blood on the bathrooms door! A DISASTER! They need new and better cleaning staff!!!! People at the front... More 

Was this review helpful? Yes 1
sharolyn f, Manager at Residence Inn Williamsburg, responded to this review

Thank you for your Trip Advisor review in regards to your recent stay at the Residence Inn Williamsburg. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay.We take all comments very seriously and have shared your feedback with the appropriate hotel management teams to... More 

Charlotte, NC
Top Contributor
305 reviews 305 reviews
86 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed April 11, 2015

There was definitely some good stuff. For starters, the bed. I'm not a fan of most Marriott property beds. They are too soft. This bed however was really good and better yet, the pillows (foam) were perfect. The kitchenette was nice but the trash can under the sink sat on the floor because there was no interior cabinet. That seemed... More 

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sharolyn f, Manager at Residence Inn Williamsburg, responded to this review

Valued Guest, Thank you for taking the time to complete the Trip Advisor Review in regards to your recent stay at the Residence Inn, Williamsburg. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences you experienced... More 

Westfield, New Jersey
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 8, 2015

We stayed at this hotel for four nights Easter weekend. We had a room with 2 queen beds in one room and a fold-out sofa in the sitting room (separated by a door). The kids had their own TV and slept in the sofa bed. Breakfast is included in the room price. There's a waffle station that my kids loved... More 

Was this review helpful? Yes 1
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn Williamsburg with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service.... More 

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