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Residence Inn Williamsburg

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1648 Richmond Road, Williamsburg, VA 23185
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Residence Inn Williamsburg
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Residence Inn Williamsburg
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391 Reviews from our TripAdvisor Community

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Traveler rating
    164
    115
    58
    27
    27
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228
61
9
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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  • All months
    (391)
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    (91)
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Virginia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

Pros: Good location, spacious and clean rooms, friendly housekeeping staff Cons: Disorganized computer system (put us in a room that is being repaired); small and hot dining area; breakfast needs improvement; noisy airconditioning We requested early check-in but arrived too early in the morning and were asked to return at 2 pm. We did and were given a corner unit... More 

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Washington DC, District of Columbia
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Going to the amusement park in Williamsburg has become an annual weekend getaway for my family and this year we have found our new go-to hotel. The hotel room was perfect and comfortable. The fully equipped kitchen and separate bedroom was perfect!

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key
Level Contributor
95 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 1 week ago

This was one of the cleanest hotels I have ever stayed in. They were friendly and acted like you were family when you arrived. They do allow pets but there is not a hint of odor or mess. This is a return stay type of facility! You are a short walk from a lot of interesting places!

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Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited Williamsburg this summer. We own with MVCI / Marriott Vacation Club International and wanted to stay at The Manor at Ford Colony but MVCI does not allow dogs, so we concerted our points and stayed at his Residence Inn. We are glad we did. It's been remodeled in the past couple years and looks brand new. The staff... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was supposed to go to va beach but that hotel didn't honor our reservations. Needed a room so we could at least use our Busch gardens tickets. Residence inn night staff were the greatest. They helped us out. They were so friendly. And the pool, rooms, breakfast, staff and property was perfect.

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Texas
Level Contributor
70 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It is rare that I give a hotel this low of rating, and I honesty cannot ever recall doing so for a Marriot property, but the Residence Inn in Williamsburg just doesn't meet typical Marriot standards, particularly for what is normally a higher priced property. First, the property just did not feel clean. We were there for 3 nights and... More 

Was this review helpful? Yes 1
sharolyn f, Manager at Residence Inn Williamsburg, responded to this review

I would like to apologize for any inconvenience you experienced during your stay with us and assure you that we take comments such as these very seriously. I would also like to assure you that we do not disconnect the wifi and/or cable service in an effort to get guests to check out. We are an extended stay hotel and... More 

5 of 5 stars Reviewed 2 weeks ago

We arrived in Williamsburg and was hoping to check in early so we could head to Busch Gardens. I was not really expecting that it could happen but figured we would give it a try. Not only were we able to check in early but we were greeted by the Front Desk Manager - Jessica. She was the sweetest. She... More 

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summit
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Franchise and it shows. If you're expecting Marriott quality and service this is not the place for you. We have had previous stays here which were good but this time was a longer stay during a busy time and maybe a management change? One of our rooms was great but the other was not clean. Our A/C and toilet broke... More 

Was this review helpful? Yes 1
sharolyn f, Manager at Residence Inn Williamsburg, responded to this review

Thank you for you comments and be assured that I take comments such as these very seriously. As a team we will be addressing the identified issues. These are isolated occurrences that we are working diligently to correct moving forward. Respectfully, More 

Greensboro, North Carolina
1 review
1 of 5 stars Reviewed 2 weeks ago

So we are currently staying at the Residence Inn -1648 Richmond Rd in Williamsburg, Va. Last night after trying to turn in for the night we discovered that the bed was not made up properly ( I am picky about how my bed is made). While remaking the bed, we discovered that the duvet was stained (or just plain dirty)... More 

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sharolyn f, Manager at Residence Inn Williamsburg, responded to this review

Again, I would like to apologize to you and your family for the inconvenience you experienced during your recent stay with us. Thank you for taking the time to speak with me and I hope we were able to resolve the issue to your satisfaction. Respectfully, More 

New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I read many reviews before picking this hotel and then finally went with it and had we not had some stuff that happened I would have rated it higher. Overall it was a good hotel, the major plus for us was pet friendly. The staff at the front desk was friendly Kelly, Shay and Lionel were always pleasant. The chefs... More 

Was this review helpful? Yes 2
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear Jo Ann, Thank you for taking the time with all of your feedback on the Residence Inn. I appreciate the mention of all of the employees, they are certainly our greatest assets here. However, I did note all of the mentions where we did fall short. Especially the fire alarms, I am so sorry about that, yes, out of... More 

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