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Residence Inn Williamsburg

3.0 of 5 1648 Richmond Road, Williamsburg, VA 23185
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Certificate of Excellence 2014
Residence Inn Williamsburg
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Residence Inn Williamsburg
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346 reviews from our community

Traveler rating
    151
    101
    47
    24
    23
See reviews for
203
57
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24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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North Beach, Maryland
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This property needs to be refreshed. Our room had a broken mirror on the closet door, cracked tile on the bathroom floor, and a couch cushion that had the stuffing coming out of it from a tear! Additionally amature repairs were made to the molding around the bathroom door to conceal what appeared to be scratch markings from a dog.... More 

Was this review helpful? Yes 1
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Mike F, I was very disappointed to read your recent review about our property in Williamsburg. It is always our desire at the Residence Inn by Marriott to give all guest an outstanding experience during their stay. It looks as in your case we fall short of our promise to you a valued guest. I would like to apologize for... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Let me say off the bat this hotel has the basic requirements - clean, comfortable and nice layout (we had the one bedroom suite). But, there is definitely room for improvement. The ceiling has multiple water stains, the shower is outdated with rusted areas and the sink area leaves a lot to be desired. The toilet ran quite a bit... More 

Was this review helpful? Yes 1
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Hello valued guest, Thank you for you feedback regarding your stay with us. Please accept my sincere apologies for the problems you encountered. If possible, would you please share more specific information by contacting me back at your convenience. My contact information is below. Thank you again. I look forward to hearing from you soon. Anthony Hunt anthony.hunt@hhmlp.com More 

Washington DC, District of Columbia
Senior Contributor
22 reviews 22 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My partner and I stopped here for just a night and I really cannot find much to complain about or applaud. Checking into the hotel was very easy and the room was amazing for the price that we paid. There are also a variety of places to eat close by, with Applebees and Chile's virtually in the parking lot. The... More 

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HHMLP-Mgt W, Director of Sales at Residence Inn Williamsburg, responded to this review

Dear snowboarder90, We are so glad that you love our rooms and our location! I know it got a little crowded during the holiday time for breakfast and for that, our apoloiges. We do hope to see you again soon. More 

Stuttgart, Germany
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for 5 nights with our cat. We had a pleasant stay. Our studio room was spacious, clean, odor-free and we liked the attached kitchenette. Although we could hear dogs barking while walking down the hallway, we could not hear them from our bedroom. We had no trouble with the wifi - it always worked well for us.... More 

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Toulouse
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Have to agree with Gregory W completely. Was astounded at the number of dogs in this hotel. Noisy, smelly, and one was very aggressive with us on the elevator. If they elect to accept dogs, they need to restrict them to a remote part of the hotel. Will never be back to this property. Marriott should warn potential customers when... More 

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HHMLP-Mgt W, Director of Sales at Residence Inn Williamsburg, responded to this review

Dear Carrera 1955, Please accept our sincerest apologies concerning your recent experience with us. Your input helps ustake of our guest in the future. More 

Annapolis, Maryland
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We traveled with our dogs and stayed mid-week. Some things are in need of repair, like wall paper coming off the walls, and dents or scrapes in the walls, but these things or cosmetic and really should have no impact on your stay. We did not get the filthy/smelly vibe that other reviewers are posting about. Our room was clean... More 

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HHMLP-Mgt W, Director of Sales at Residence Inn Williamsburg, responded to this review

Dear MayHee, We are pleased to hear that you enjoyed your recent stay with us! Thank you for sharing your concerns so we can better serve our guest in the future. We hope to see you again soon. More 

Emmaus Pa
Contributor
12 reviews 12 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was there over the Christmas Holiday for 5 nights. The hotel is pet friendly which is a plus for me. I travel with my dogs. Checked into my first room which had a strange odor( found out the carpets were just steamed cleaned and that could account for the odor) and the air conditioner did not work properly.When I... More 

Was this review helpful? Yes 1
HHMLP-Mgt W, Director of Sales at Residence Inn Williamsburg, responded to this review

Dear Iw420B, Thank you for taking a moment to share your concerns with us regarding your recent stay. Please know that we value our guests and know we have fallen short of expectations. If you would like to speak to us more concerning this, please do not hesitate to contact me. Kandi 757-941-2000 More 

San Diego, California
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were in need of a last minute spot to stay for Christmas. We had 2 dogs in tow and were meeting our son in Williamsburg. A total of 4 adults, 2 dogs and a cat made the trip so the family could be together for the holiday...... Anyway, this place was pretty booked up but we were able to... More 

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1 review
2 of 5 stars Reviewed December 25, 2014

This place needs to advertise itself as a part hotel and part kennel. The smells in the hallways are overpowering, and the dog barking is aggravating. The decor in the room is okay, but the rooms are quite spacious. Upon arrival, I was greeted by an unprofessional front desk clerk; and had to call a manager to address the front... More 

Was this review helpful? Yes
HHMLP-Mgt W, Director of Sales at Residence Inn Williamsburg, responded to this review

Dear gregory w, Please accept our sincerest apologies concerning your recent stay. We'd like the opportunity to make it up to you so please contact me at anytime. Kandi 757-941-2000 More 

Fort Mill, South Carolina
Senior Contributor
34 reviews 34 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 24, 2014

This is our first time staying here and we will return. I notice there are several reviews on this hotel that are poor due to cleanliness issues, however, we did not experience any problems. Our Great Dane always travels with us and most hotels that dont have pet weight limits are dirty and smelly. Our room was clean and odor... More 

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Additional Information about Residence Inn Williamsburg

Address: 1648 Richmond Road, Williamsburg, VA 23185
Location: United States > Virginia > Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Williamsburg 3*
Number of rooms: 108
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Also Known As:
Residence Inn Williamsburg Hotel Williamsburg
Williamsburg Residence Inn
Hotel Style:
#12 Business Hotel in Williamsburg
#21 Family Hotel in Williamsburg

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