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Residence Inn Williamsburg

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1648 Richmond Road, Williamsburg, VA 23185
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Residence Inn Williamsburg
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Residence Inn Williamsburg
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354 reviews from our community

Traveler rating
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    105
    48
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    25
See reviews for
206
58
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25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mechanicsburg, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is close to Colonial Williamsburg, Busch Gardens, restaurants and shopping. You can walk to some restaurants and shopping from here. Check in is very fast, parking is plentiful. I usually stay at Marriott properties when travelling and this is a very good one.

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Perth, Australia
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here during winter storm and everything was 1st grade. This is one of Marriott's plums. Staff were very friendly, room configuration was excellent with 1 King and 2 queens in a 2 bedroom suite with a nice lounge area. Hotel is close to everything including Applebees, Chilli's and all tourist attractions. Would recommend highly and was reasonably priced.

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2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 11, 2015

We had an 2 bedroom suite and we're supposed to stay there for 9 nights. Well, we arrived to the hotel and as soon as we git inside we noticed this nasty smell. We went upstairs to the 3rd floor and the elevator looked like it hasn't been vacuumuch cleaned for months and the smell was inside it was worse... More 

Was this review helpful? Yes 3
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear valued guest, I was very disappointed to read your email concerning the challenges you incurred at our property. We work hard to insure all remnants of prior guests have been remove, to include smells and cleanness of our rooms. I truly apologize to you for not meeting the Marriott standards during your stay. Please feel free to call me... More 

Senior Contributor
22 reviews 22 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 8, 2015

Enjoyed our stay. Check in was fast, room was clean and nicely furnished. Parking was plentiful. Lots of restaurants close by. Very close to W&M baseball field! Breakfast was ok both days. If I could spruce anything up, that would be the category. Food was a little on the cold side. Usually Residence Inns have a little better breakfast offering.... More 

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Fredericksburg, Virginia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 5, 2015

Usually stay here while on business. Centrally located to get to all the tourist attractions. Plenty of restaurants in the area to choose from, most all withing walking distance. Staff has always been friendly and ready to assist.

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Leesburg, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 3, 2015

We tried to stay for 2 days right after Christmas 2014. On the first night, we were awakened by barking dogs so asked the front desk to change our room for the following night. They did not book another room, instead gave our room away so we had to stay with family in town. Then they charged us for BOTH... More 

Was this review helpful? Yes 1
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear John_from_VA, I was very disappoint to read your comments about our hotel. We work hard to give each guest a wonderful stay during their visit to the Residence Inn Williamsburg. It appears in your case we did not provide you with that experience. I apologize for any inconvenience you may have incurred during your stay. I can be reach... More 

Richmond, Virginia
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 2, 2015

My husband and I decided to take a mini-getaway to celebrate our wedding anniversary; so, I reserved accommodations at this facility. The reservation process was easy and we received a reminder a few days before check in just telling us what the check in process would be like as well as their record of the accommodations we had requested. Upon... More 

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HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear valued guest, thank you for spending your Wedding Anniversary with the Residence Inn Williamsburg. We were very happy to be apart of your celebration. The team enjoyed reading your wonderful comment about the hotel and staff members. We look forward to your next visit at the Residence Inn Williamsburg. Best regards, Anthony S. Hunt ,Area General Manager More 

Top Contributor
129 reviews 129 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 1, 2015

We chose Residence Inn because we have a dog and this hotel is pet friendly. The room is spacious with separate living room and a kitchen corner, which is convenient. The breakfast is adequate but can get very crowded. However, you can bring the breakfast back to enjoy it in your own room.

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HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear Mingmei Hong L, thank you staying with the Residence Inn Williamsburg. The Residence Inn enjoys the fact that we are a pet friendly and can accommodate all our guest. The staff are greatly appreciative for the nice comments about the hotel. We look forward to your next visit. Best regards, Anthony S. Hunt, Area General Manager More 

North Beach, Maryland
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 23, 2015

This property needs to be refreshed. Our room had a broken mirror on the closet door, cracked tile on the bathroom floor, and a couch cushion that had the stuffing coming out of it from a tear! Additionally amature repairs were made to the molding around the bathroom door to conceal what appeared to be scratch markings from a dog.... More 

Was this review helpful? Yes 2
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Mike F, I was very disappointed to read your recent review about our property in Williamsburg. It is always our desire at the Residence Inn by Marriott to give all guest an outstanding experience during their stay. It looks as in your case we fall short of our promise to you a valued guest. I would like to apologize for... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 6, 2015

Let me say off the bat this hotel has the basic requirements - clean, comfortable and nice layout (we had the one bedroom suite). But, there is definitely room for improvement. The ceiling has multiple water stains, the shower is outdated with rusted areas and the sink area leaves a lot to be desired. The toilet ran quite a bit... More 

Was this review helpful? Yes 1
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Hello valued guest, Thank you for you feedback regarding your stay with us. Please accept my sincere apologies for the problems you encountered. If possible, would you please share more specific information by contacting me back at your convenience. My contact information is below. Thank you again. I look forward to hearing from you soon. Anthony Hunt anthony.hunt@hhmlp.com More 

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