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Residence Inn Williamsburg

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1648 Richmond Road, Williamsburg, VA 23185
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Residence Inn Williamsburg
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378 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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Senior Contributor
29 reviews 29 reviews
23 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We have stayed at this property before and had a good experience. This was not the case on this trip. Mix ups in checking in, I had to produce my confirmation number 3 separate times during our trip. They told me the floors had just been shampooed when I checked in. Floor was a little wet on checking in. Next... More 

Was this review helpful? Yes
sharolyn f, Manager at Residence Inn Williamsburg, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn Williamsburg. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for inconveniences you experienced and I would... More 

Poca, WV
Contributor
16 reviews 16 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here because of the name & our other favorite was booked solid ! Our room was BIG, but only 2 of us so we didn't need all that ..... which I believe made it harder to cool, because the temp. of the room was so up & down all night, beds were really nice & comfy .... there... More 

Was this review helpful? Yes
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear memo79, Thank you for taking the time to share your recent experience at the Residence Inn Williamsburg. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service.... More 

Delaware
Top Contributor
59 reviews 59 reviews
28 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff at this hotel are amazing! They were very patient and friendly and accommodated all of our requests. We have stayed at this hotel before because they are pet friendly and we feel it is a good value for the location. They are close to many restaurants, movie theaters, etc. and not too far from Colonial Williamsburg. When staying... More 

Was this review helpful? Yes
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear Windfair, Thank you very much for your great comments. I will share with the staff! We pride ourselves in trying to make every guest comfortable and their stay enjoyable and memorable. Please do come visit us again when your travels bring you back to this area. More 

Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The TV channels are limited, so I purchased a show and the eu-if is so bad it can't stream. At least give me the choice of paying for a premium. Staff was businesslike but not super helpful. For all the choices in Williamsburg I wouldn't choose this again.

Was this review helpful? Yes
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear Suzanne, I am so sorry to hear that you had some opportunities with our WiFi. Thank you for bringing this to our attention. We take matters such as this very seriously, and know how important speed and comfort are to our guests. I do hope that you will reconsider and visit us again when your travels bring you back... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Residence Inn for several days in June. The management team, Marsha and Jessica were very professional. The service staff was very pleasant and responsive to my needs. Breakfast was provided daily and James and Chris did a great job of keeping the eating area maintained. Very well managed hotel.

Was this review helpful? Yes
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear Lori, Thank you so much for your wonderful comments! It always makes my day when I can share with the staff great comments like the ones you shared. I must agree, the staff here is phenomenal! We are so happy you enjoyed your stay... Please make sure to stop by again when your travels brings you back to Williamsburg! More 

Pittsburgh, Pennsylvania
Contributor
16 reviews 16 reviews
7 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We had a 2 room suite for the family. Very comfortable beds and each room was private with a kitchen and sofa area in the center. Breakfast was good and area accommodated a lot of people unlike most hotels with limited seating. Didn't need to hope to find a table for 6. Just did an over-night stay on our way... More 

Was this review helpful? Yes
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear Don, Thank you so much for your comments regarding your stay. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I will be happy to share this with Juanita! She is a... More 

Huntington Beach, California, United States
Top Contributor
220 reviews 220 reviews
24 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is located near the College of William and Mary and Colonial Williamsburg away from Richmond Road so it is fairly quiet. You can expect comfortable, roomy and clean suites with a full kitchen and a staff that goes far beyond to make your stay enjoyable. (Thank you Housekeeper Juanita for maintaining our room in impeccable order.) A full... More 

Was this review helpful? Yes
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear Don, Thank you so much for your comments regarding your stay. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I will be happy to share this with Juanita! She is a... More 

Pittsburgh
Top Contributor
50 reviews 50 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stay here for a night while traveling to OBX. We had a great stay! The gentleman who checked us in was great! When we got to the room, which was the 2 bed room suite, the toilet in the one bathroom wasn't working. He had the maintenance man up to the room right away. He called to check to... More 

Was this review helpful? Yes
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Good Afternoon, Thank you for sharing the experience you had at the Residence Inn. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We hope you choose to stay with us whenever your... More 

Arnold, Maryland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We recently stayed at this Marriott property as our daughter is moving to Williamsburg. From the moment we arrived, Jessica was friendly and very kindly checked us in. We had a 2 bedroom suite which was immaculate in every way. As we walked the halls of the hotel, every person associated with the hotel was friendly and made us feel... More 

Was this review helpful? Yes
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear Joni, Thank you for all your wonderful comments! We are so pleased that you enjoyed your stay with us! I love getting reviews like this, because when I am able to share with the staff, they get so excited, and they have such pride in their work. We really do have a great gem here, and yes, James is... More 

Pittsboro, North Carolina
Top Contributor
52 reviews 52 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We got a suite since we needed the extra room and the beds were very comfy, room was very nice and staff was great. Good continental breakfast and close to Colonial Williamsburg and plenty of things right down the road from here to see an make pit stops in, plus tons of restaurants right close by.

Was this review helpful? Yes
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear Michelle, Were so pleased you enjoyed your stay with us. Thank you for your comments. Please make sure to visit us again when your travels bring you back to Williamsburg. More 

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