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Residence Inn Williamsburg

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1648 Richmond Road, Williamsburg, VA 23185
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1 room 1 guest
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Residence Inn Williamsburg
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403 Reviews from our TripAdvisor Community

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Traveler rating
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    61
    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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  • All months
    (403)
  • Mar-May only
    (91)
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Brunswick, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

The property needed a bit of TLC but overall was a wonderful place to stay. Suite was spacious and clean. Staff very helpful and friendly. Outdoor pool closed at 10pm but property next door - Springhill Suites was open til 11pm and we were able to utilize that facility (both being Marriott properties)! Wonderful breakfast buffet included in stay -... More 

Was this review helpful? Yes 1
Virginia
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

After reading the recent reviews of this property I was quite hesitant about staying here, but glad I did. I arrived on Sunday August 16th and stayed 6 nights. Upon arrival I pre-checked the room to make sure everything was up to standard. I found a clean, comfortable, well stocked 1BR suite. It was very warm and humid outside and... More 

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Surf City, North Carolina
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Checked into 2 bedroom suite. After a long day of travel we dropped our things and headed out. Returned to heat dinner before heading to Busch for the evening. Omg, kitchen cabinet doors missing and we had 2 bowls, 3 plates and little silverware. Pulled a mug out and it was dirty and another had dried hot chocolate. They were... More 

Was this review helpful? Yes
Marsha T, General Manager at Residence Inn Williamsburg, responded to this review

Dear Beachlover, Thank you for taking the time to speak with me today regarding your stay. I am very sorry that you are so disappointed with your stay. I had personally gone up to your room toady with our engineer, and executive housekeeper to review your room. I did see the coffee mug, the door, and other issues you brought... More 

Wisconsin
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We were unpleasantly surprised when we went to go into our hotel room for the first time that there were people in the room when we opened the door. I'm not sure how that is even possible, but it got worse when we brought all of our luggage and kids back downstairs and found out the hotel was overbooked and... More 

Was this review helpful? Yes 1
sharolyn f, Manager at Residence Inn Williamsburg, responded to this review

I would like to take this opportunity to apologize to you for the over booking and service issue you experienced at check-in. I have addressed the identified issue with the appropriate management team to ensure that it is corrected moving forward. I am glad we were able to accommodate you at Springhill and hope you enjoyed your stay. Thank you... More 

Washington, DC
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago

I've come to expect minor issues for any decent hotel during the peak of tourist season, but I think the issues this hotel has are long term and have to do with the overall management and design of the hotel. Firstly, I've read reviews that say it's been recently updated, but it's certainly not my idea of an updated hotel.... More 

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HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear endicott1, Thank you so very much for your feeback. I am so sorry for the type of room that you had with a family of four. We do have several different types of room that may have been a little larger and more accommodating for you. I have shared the comments regarding the issues you had regarding the cleanliness... More 

Fort Mill, South Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Very crowded property in a very crowded town. Big disconnect between what you are told on line or on the phone and what goes down when you actually show up at the property in person. The staff and the facility are both pretty good once you get past all of that. Plenty of action in and around the pool all... More 

Was this review helpful? Yes
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear Faps3wm, Thank you so very much for your feedback regarding your stay. We apologize for any inconvenient you experienced and hope that you visit us the Second Week in September through the first week of May and we promise you, you will fall in love with Williamsburg. Warm Regards, Marsha Twiss More 

Virginia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at this hotel last fall and liked it very much; however, on our next stay on August 2 we were very unhappy. When we arrived in our room, there was a portable fan in the middle of the floor running on high speed – not a good sign, huh? I immediately called the front desk and they said... More 

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HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear JFoxs58, Thank you for taking the time to share your experience at the Residence Inn, First let me apologize for the experience you had. July has been an extremely hot month, and we did have requests for further cooling, yes, your fan should have been taken out of your room and if you had requested one, I assure you... More 

Warrenton, Virginia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I stayed here for a quick get away weekend from the dc area. Wonderful staff. Great loaction for all the sites of colonial williamsburg. Free parking ,wifi , and free hot breakfast buffet were a very nice bonus. The rooms are set up for extended stay so the rooms do have full sized refrigerator ,stove and microwave... More 

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HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear Reese3 Thank you very much for your wonderful review. We are so happy you enjoyed your stay and the amenities that The Residence Inn has to offer. Since Warrenton is so close, perhaps you will be back in the future. We look forward to welcoming you back. Warm Regards, Marsha Twiss More 

LaSalle, Ontario
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We are frequent Residence Inn guests, but this was the first one we've found that was just not up to the standard we've come to expect. Front desk service was fine, but general cleanliness and attention to detail made us suspect cleaning crew were not as good. Our walk to our room involved walking through a miasma of cooking aromas... More 

Was this review helpful? Yes
HHMLP-Mgt W, General Manager at Residence Inn Williamsburg, responded to this review

Dear Bmanssister, Thank you very much for taking the time to share your experience here at the Residence Inn. As we strive to uphold Marriott standard, there are times that things slip through the cracks, and it appears that this happened during your stay. I apologize for this and have brought this up to the housekeeping staff. As you are... More 

Riverdale, New York
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed 3 weeks ago

So after driving 12 hrs from Florida to get here, I was greeted outside the hotel to a table and chairs with an ashtray (see photo), with clouds of smoke from people smoking that my wife & 8 yr old daughter had to walk through just to get inside the lobby. (There is no other way to get to into... More 

Was this review helpful? Yes 1
sharolyn f, Manager at Residence Inn Williamsburg, responded to this review

Thank you for taking the time to share your comments in regards to your recent stay at the SpringHill Suites Williamsburg. As we pride ourselves on delivering a memorable hotel experience during your travels and take comments like this very seriously I would like to discuss the matter with you further. Please contact the hotel, at your convenience and ask... More 

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